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Accenture in India
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture in India

5 years

0 Lacs

Greater Chennai Area

Posted:2 days ago| Platform:

Apply

Skills Required

support interface communication design troubleshooting training service mobile management integration data synchronization

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Microsoft Intune

Good to have skills :

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex issues and design tailored resolutions based on your extensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor and evaluate team performance to ensure high-quality service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune. - Good To Have Skills: Experience with mobile device management solutions. - Strong understanding of application support and troubleshooting methodologies. - Familiarity with system integration and data synchronization processes. - Experience in providing technical support in a client-facing role. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Intune. - This position is based at our Chennai office. - A 15 years full time education is required.

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Application Tech Support Practitioner