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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

15 - 20 years

1 - 5 Lacs

Pune

Posted:4 days ago| Platform:

Apply

Skills Required

technical support service delivery desktop management microsoft windows troubleshooting dns networking it service desk system administration active directory remote support desktop engineering desktop support it helpdesk dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Windows Desktop Management

Good to have skills :NAMinimum
0-2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge.
Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Microsoft Windows Desktop Management.- Good To Have

Skills:

Experience with remote desktop support tools.- Familiarity with system configuration and maintenance.- Understanding of network connectivity issues and solutions.- Ability to provide training and support to end-users.
Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required.Qualification
15 years full time education

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Application Tech Support Practitioner