Application Tech Support Practitioner

Project Role

• Application Tech Support Practitioner

Project Role Description :

• Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Microsoft Power Apps

Good to have skills :Microsoft SharePoint Online Administration

Minimum2year(s) of experience is required

• Educational Qualification :15 years full time education

Job Summary:

Application Tech Support Practitioner

Roles & Responsibilities:

• Independence & Expertise:

  Perform independently, leveraging your expertise to become an SME (Subject Matter Expert) for Microsoft Power Apps.

• Active Participation:

  Contribute in team discussions, offering insights and suggestions to solve work-related problems.

• Troubleshooting & Issue Resolution:

  Assist clients in identifying, troubleshooting, and resolving technical issues related to Microsoft Power Apps.

• Client Communication:

  Engage effectively with clients to understand their requirements, explain technical issues, and provide clear solutions.

• Cross-functional Collaboration:

  Work with other internal teams to resolve complex technical issues and deliver solutions to clients.

• Documentation:

  Maintain accurate records of all client interactions and technical issue resolutions to ensure proper tracking and knowledge management.

• Continuous Learning:

  Stay updated with the latest developments and features in Microsoft Power Apps and related technologies to provide the best possible support.

Professional & Technical Skills:

Must-Have Skills:

• Proficiency in

  Microsoft Power Apps

  .
• Strong understanding of

  Power Apps capabilities

  , including Power Apps formulas and expressions.
• Knowledge of Power Apps connectors and data sources.
• Ability to create and customize Power Apps solutions based on client requirements.
• Strong troubleshooting and issue resolution experience with Microsoft Power Apps.

Good-to-Have Skills:

• Experience with

  Microsoft SharePoint Online Administration

  .
• Familiarity with

  Power Automate

  and its integration with Power Apps.

Key Qualifications:

• Minimum

  2 years

  of hands-on experience in

  Microsoft Power Apps

  .
• Strong problem-solving and analytical skills to troubleshoot and resolve issues efficiently.
• Good communication skills, both written and verbal, to interact with clients and internal teams.
• Ability to work independently and manage multiple client issues simultaneously.

Additional Information:

• This position is based at

  Kolkata office

  .
• A

  15 years full-time education

  is required (i.e., Graduation + 12th grade).
• Opportunity to work with a dynamic team, learning and developing expertise in Microsoft technologies.