Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Azure Windows Virtual Desktop

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day involves engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise.
Roles & ResponsibilitiesDeployment and management of AVD resource group, workspace, application group, hostpool and session hosts. Deployment and management of personal/dedicated and pool/shared AVD virtual machine/session hosts. Create new AVD build image and update/replace session hosts. Create/Manage AVD master (gold) image Scale AVD host pools using Azure DevOps pipeline Troubleshooting of AVD and Windows 10 related issues. Installing applications on session hosts via PowerShell scripts. Professional & Technical
Skills:

Experienced in Microsoft Windows 10 administration and management. Experienced in Microsoft Azure and AVD (Azure Virtual Desktop). Experienced in deploying and managing AVD resource group, workspace, application group, host pool and session hosts. Knowledge of Azure DevOps Pipelines & Infrastructure as Code Experienced in Active Directory, Azure Active Directory, Group Policy Object and Configuration ManagerEducation Qualification:15 years full time education
Additional InformationMicrosoft Azure Fundamental trained/certified Microsoft Azure Virtual Desktop trained/certified Microsoft Windows 10 trained/certified Microsoft Modern Desktop Management trained/certifiedQualification
15 years full time education