A2P Sales Manager

Job Description

Job Title: A2P SMS Account Manager Location: Noida, Uttar Pradesh Working Days: 6 Days a Week Company Website: www.lmservices.in Company Overview: Lord Mahavira Services is a trusted leader in A2P messaging solutions, offering advanced communication services to a global clientele. We are committed to delivering high-performance messaging platforms tailored to client needs across industries. Position Summary: We are looking for a skilled A2P SMS Account Manager to join our dynamic team. The ideal candidate will play a critical role in managing customer relationships, ensuring service excellence, and driving business growth through strategic account management. Key Duties & Responsibilities: Client Relationship Management: Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Revenue Expansion: Identify and pursue upselling and cross-selling opportunities to enhance revenue streams from current accounts. Onboarding & Integration: Guide new clients through the onboarding process, including technical setup and platform integration. Traffic Analysis: Monitor SMS traffic patterns, identify potential delivery issues, and work towards maintaining optimal delivery rates. Technical Coordination: Collaborate closely with the technical team to resolve service issues and enhance routing efficiency. Performance Reporting: Generate and share regular reports on SMS campaign results, usage trends, and delivery metrics. Industry Insights: Conduct market research to stay abreast of the latest trends, regulatory updates, and competitive offerings in the A2P messaging space. Contract & Renewal Management: Handle client contract negotiations and renewals, ensuring beneficial terms for both parties. Client Support: Serve as the primary point of contact for clients, addressing queries and concerns promptly and professionally. Qualifications & Skills: Bachelor’s degree in Business, Marketing, IT, or a related field. Prior experience in A2P SMS or telecom account management is required. Familiarity with SMS technologies, including APIs, SMPP, and HTTP protocols. Strong interpersonal, analytical, and negotiation abilities. Understanding of DLT compliance and international routing is an added advantage. Show more Show less