A2P Sales Manager

Job Description

Key Responsibilities: Account Management: Manage and nurture relationships with existing clients, ensuring client satisfaction and retention. Revenue Growth: Identify upselling and cross-selling opportunities within the existing client base. Client Onboarding: Assist new clients with onboarding, technical integration, and initial setup of A2P SMS services. Traffic Monitoring: Monitor SMS traffic, troubleshoot delivery issues, and ensure high-quality service delivery. Technical Collaboration: Collaborate with technical teams to resolve client issues, optimize routing, and ensure compliance with industry standards. Reporting: Provide regular updates to clients on campaign performance, usage statistics, and delivery rates. Market Research: Stay updated with industry trends, competitive offerings, and regulatory requirements. Contract Negotiation: Negotiate service agreements and renewals with clients, ensuring mutually beneficial outcomes. Customer Support: Act as the primary point of contact for clients, resolving their queries in a timely and efficient manner. Qualifications: Bachelor’s degree in business, Marketing, IT, or related fields. Experience in A2P SMS/telecom account management. Knowledge of SMS platforms, APIs, and protocols like SMPP and HTTP. Strong communication, analytical, and negotiation skills. Familiarity with DLT regulations and international SMS routing is a plus. Job Type: Full-time Pay: ₹20,000.00 - ₹60,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Language: English (Preferred) Work Location: In person