Posted:5 days ago|
Platform:
Remote
Full Time
This is a remote position.
mail:- info@naukripay.com telecaller, also known as a telemarketer or sales representative, is responsible for communicating with customers or potential clients via phone to promote products or services, gather information, or provide support. They handle both inbound and outbound calls, addressing customer inquiries, resolving issues, and potentially generating sales leads or closing deals. Key Responsibilities: Outbound Calls: Telecallers make calls to prospective clients to introduce products/services, explain their features and benefits, and persuade them to make a purchase or schedule an appointment. Inbound Calls: They handle incoming calls from customers who may have questions, need support, or want to make a purchase. Customer Engagement: Building rapport with customers, understanding their needs, and providing relevant information or solutions. Lead Generation & Sales: Generating leads, following up with potential customers, and potentially closing sales deals over the phone. Information Gathering: Collecting customer data, feedback, and other relevant information through phone conversations. Record Keeping: Maintaining accurate records of customer interactions, call logs, and sales data. Problem Solving: Addressing customer complaints and resolving issues related to the product or service. Product Knowledge: Staying updated on the company's offerings, features, and benefits to effectively communicate with customers. Skills Required: Communication Skills: Excellent verbal communication, active listening, and clear articulation are crucial. Sales Skills: Persuasion, negotiation, and the ability to close deals are important for sales-oriented telecallers. Customer Service Skills: Patience, empathy, and the ability to resolve customer issues effectively. Technical Skills: Basic computer skills for using call center software, CRM systems, and other relevant tools. Adaptability: The ability to handle a high volume of calls, adapt to different customer personalities, and manage rejection positively. Target Orientation: Meeting or exceeding daily, weekly, or monthly sales or lead generation targets.Naukripay group
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