Whatfix Lead

Summary Job Description Summary Location: Hyderabad Hybrid About The Role The Whatfix Lead will have overall responsibility of Whatfix Approach in LDC participating and collaboration on Whatfix functionality (current and new) within NVS standards. Liaison & Support between Business Process Management and Whatfix team, included new Apps Configuration, Analysis & Development. Supporting all activities related to new/existing team members, access management and content creation. Responsible to drive and conduct workshops and demonstrations in the tool to provide walkthroughs of the system to new members. Responsible and accountable for uniform user experience across the applications and countries deployed. Owner and responsible to maintain LDC Dashboards. About The Role Major Accountabilities Whatfix functionality (Across all functions in LDC (FI&PRO, COM, OPS) Use case identification and Requirements finalization Design & Development User Acceptance Testing Content Operations Enhancements and Changes post go-live Responsible and accountable for uniform user experience across the applications and countries deployed Participate in the Investigation of current and new Whatfix functionality Participate in the Testing of current and new Whatfix functionality Participate in the Implementation of current and new Whatfix functionality WF Admin - across LDC Dashboards User access Management in Whatfix Maintain "Themes" in Whatfix to align with the Novartis Brand Identity Ensure content is structured as agreed within the Whatfix Dashboard Access Management (S/4HANA) User access Management in S4/HANA Training environment support for KT sessions Minimum Requirements Minimum Bachelors with 5+ years' experience with WhatFix Project management, experience of managing multiple complex projects at the same time Advanced S/4HANA knowledge Experience with Learning tools to produce training content Strategic thinking, planning and execution; business savvy Consulting, facilitation and business partnering skills Desired Skills Ability to work with a cross-functional, cross-cultural team within a matrix organization Strong customer service orientation Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Show more Show less