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Whatfix Lead

Whatfix Lead

NOVARTIS

5 - 10 years

11 - 15 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Training Customer service orientation Networking Access management Project management Consulting Business process management Business partnering User acceptance testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Whatfix Lead will have overall responsibility of Whatfix Approach in LDC participating and collaboration on Whatfix functionality (current and new) within NVS standards. Liaison Support between Business Process Management and Whatfix team, included new Apps Configuration, Analysis Development. Supporting all activities related to new/existing team members, access management and content creation. Responsible to drive and conduct workshops and demonstrations in the tool to provide walkthroughs of the system to new members. Responsible and accountable for uniform user experience across the applications and countries deployed. Owner and responsible to maintain LDC Dashboards. About the Role Major Accountabilities Whatfix functionality (Across all functions in LDC (FIPRO, COM, OPS) A. Use case identification and Requirements finalization B. Design Development C. User Acceptance Testing D. Content Operations Enhancements and Changes post go-live E. Responsible and accountable for uniform user experience across the applications and countries deployed F. Participate in the Investigation of current and new Whatfix functionality G. Participate in the Testing of current and new Whatfix functionality H. Participate in the Implementation of current and new Whatfix functionality WF Admin - across LDC Dashboards A. User access Management in Whatfix B. Maintain "Themes" in Whatfix to align with the Novartis Brand Identity C. Ensure content is structured as agreed within the Whatfix Dashboard Access Management (S/4HANA) A. User access Management in S4/HANA B. Training environment support for KT sessions Minimum Requirements: Minimum Bachelors with 5+ years experience with WhatFix Project management, experience of managing multiple complex projects at the same time Advanced S/4HANA knowledge Experience with Learning tools to produce training content Strategic thinking, planning and execution; business savvy Consulting, facilitation and business partnering skills Desired Skills Ability to work with a cross-functional, cross-cultural team within a matrix organization Strong customer service orientation

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Pharmaceutical Manufacturing

Basel Baselstadt

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Whatfix Lead