WFM- Forecasting//International BPO

Job Description

Hiring for WFM Analyst- Forecasting Require 4+ Years Experience in WFM Shifts 24*7 CTC UPTO 8LPA based on Last CTC Role and key responsibilities:– The Point of Contact for forecasting and budget planning Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis Refines forecasting scenarios and generates final forecast Refines and capture data to be used as an input to the models Designs and develops forecasting scenarios Generate short term forecasts, incorporating business impacts Revise forecast based upon feedback Maintain process documentation and tweak as per requirement. Understanding on Time Series forecasting Understanding of WFM and Contact volume & AHT forecasting. Key skills and knowledge: High proficiency in Excel & Power BI tools is a must. Experience in developing machine learning models like classification, linear/logistic regression. Ability of analyzing huge datasets and hands on experience of forecasting for large and complex attributes Analytical and good understanding of contact center metrics Mathematical and Statistics and exposure to R-studio/python. Strong business acumen Should be a good communicator and a collaborator Core forecasting experience minimum 2 years in a BPO/Contact center environment Total Experience 4+ Years Presentation skills - essential Qualification : Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less