US Sales Manager - International Inbound process

Vanan Online Services, Inc.

Job Code: VHSS03

Job Title: Sales & Service Manager – US Shift

Shift Timing: 8 PM – 5 AM IST (US Rotational Shift)

Location: Remote (India)

Experience: 6-8 years

Salary: Negotiable based on experience

About Us

Vanan Online Services is a leading provider of transcription, translation, voice-over, typing, captioning, and related language services. We are a fast-paced, client-centric business, serving customers across the US and globally.

Role Summary

We are looking for a Sales & Service Manager with proven sales leadership experience to drive our sales team’s performance, coach and mentor consultants, and ensure excellence in customer service. The ideal candidate will have a strong background in sales, team management, and performance optimization — not necessarily in our industry, but with transferable expertise in sales and service operations.

Key Responsibilities

✅ Manage day-to-day operations of the sales team, ensuring achievement of individual and team targets.

✅ Provide regular coaching, mentoring, and feedback to improve consultant performance and skillsets.

✅ Monitor, track, and report consultant KPIs, prepare appraisal reports, and submit performance updates to senior management.

✅ Design and implement Performance Improvement Plans (PIPs) for underperforming team members.

✅ Prepare and share weekly, monthly, and quarterly performance reports with management.

✅ Create and maintain SOPs, guidelines, and best practices for the sales and service team.

✅ Handle escalation calls, complex queries, and customer complaints professionally to ensure resolution and satisfaction.

✅ Collaborate with management on goal setting, target planning, and team development strategies.

✅ Support frontline consultants during peak times or as business needs demand.

✅ Ensure team compliance with processes, policies, and quality standards.

✅ Drive a customer-first culture, ensuring customer satisfaction and retention.

Key Skills & Requirements

✔ 6-8 years of experience in sales management or customer service leadership (international sales preferred).

✔ Strong people management and team coaching skills.

✔ Experience preparing KPIs, performance reports, and appraisals.

✔ Ability to handle escalations, ensure issue resolution, and drive customer satisfaction.

✔ Familiarity with performance tracking tools and CRM systems.

✔ Excellent verbal and written communication in English.

✔ Target-driven, goal-oriented, and flexible in availability based on business needs.

✔ Strong problem-solving abilities and a proactive mindset.

✔ Ability to work independently while collaborating closely with senior management.

Interview Process

Level 1: COO

Level 2: CEO

Interview Timing: 5 PM – 11 PM IST

📞 HR Contact

Shirly – 9176466866