UI Support

As a Technical Support Agent, you would analyse, answer, and escalate technical support questions on Google Advertising eco system from the developer community through Google forums, email, and Googler created internal issues
Minimum Qualification Excellent Communication Skills (English Writing & Speaking) 4+ years Coding/Technical support/QA Automation with experience in Java (SOAP/REST APIs),SQL, Unix/Linux Strong understanding of front-end technologies Strong Technical Support experience via Email / Chat channels Preferred Qualifications Thorough understanding of the online advertising ecosystem Required Skills Core Java REST API Debugging/troubleshooting skills Basic Database knowledge & SQL Basic Linux knowledge Oauth2.0(added Advantage) HTML & CSS & other front-end technologies Good communication and written skills Javascript / XML In-depth understanding of web-tech engineering, HTTP request response Troubleshooting experience via web proxy tools (e.g. Charles) and / or debugger tools Reproduce & identify root cause for 3rd party properties (web & apps) without access to their server or codebase (using tools like debugger, HAR etc.) Nice To have Skills Google IMA (Interactive Media Ads) & GMA (Google Mobile Ads) SDKs Troubleshooting experience in Mobile (Android / iOS) and/or Video environments Key Responsibilities Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof Provide technical support via emails/forums & chat for the specialized Product Areas Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products Respond to customer-reported issues in a timely manner, per service level agreements. Communicate progress of resolution/status in a timely fashion, per service level agreements Timely and Valid escalations of issues to L2 Team. Work effectively and manage team queue and bugs with minimal supervision Provide an exceptional technical support experience to Google partners through strong communication skills via the ticketing system. (English writing & speaking) Customer-centric mindset with a commitment to going the extra mile to achieve the highest level of customer satisfaction.