UI Support

As a Technical Support Agent, you would analyse, answer, and escalate technical support questions on Google Advertising eco system from the developer community through Google forums, email, and Googler created internal issuesMinimum QualificationExcellent Communication Skills (English Writing & Speaking)4+ years Coding/Technical support/QA Automation with experience in Java (SOAP/REST APIs),SQL, Unix/LinuxStrong understanding of front-end technologiesStrong Technical Support experience via Email / Chat channels

Preferred Qualifications

Thorough understanding of the online advertising ecosystem

Required Skills

Core JavaREST APIDebugging/troubleshooting skillsBasic Database knowledge & SQLBasic Linux knowledgeOauth2.0(added Advantage)HTML & CSS & other front-end technologiesGood communication and written skillsJavascript / XMLIn-depth understanding of web-tech engineering, HTTP request responseTroubleshooting experience via web proxy tools (e.g. Charles) and / or debugger toolsReproduce & identify root cause for 3rd party properties (web & apps) without access to their server or codebase (using tools like debugger, HAR etc.)Nice To have SkillsGoogle IMA (Interactive Media Ads) & GMA (Google Mobile Ads) SDKsTroubleshooting experience in Mobile (Android / iOS) and/or Video environmentsKey ResponsibilitiesAbility to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereofProvide technical support via emails/forums & chat for the specialized Product AreasManage and resolve technical support cases with a high degree of technical complexity for Google Ads productsRespond to customer-reported issues in a timely manner, per service level agreements.Communicate progress of resolution/status in a timely fashion, per service level agreementsTimely and Valid escalations of issues to L2 Team.Work effectively and manage team queue and bugs with minimal supervisionProvide an exceptional technical support experience to Google partners through strong communication skills via the ticketing system. (English writing & speaking)Customer-centric mindset with a commitment to going the extra mile to achieve the highest level of customer satisfaction.