Travel Consultant

Job Summary:

We are seeking a highly motivated and detail-oriented Travel Consultant to join our Travel Technology team. The ideal candidate will have a solid background in the travel industry, excellent communication skills, and familiarity with travel booking systems and supplier integrations. You will act as a liaison between clients and our technology platforms, ensuring seamless travel solutions and outstanding customer experiences.

Key Responsibilities:

• Provide expert consultation and support to B2B/B2C clients using our travel technology platform.
• Assist users in booking flights, hotels, packages, and other travel services via our booking engine.
• Handle inquiries related to GDS (e.g., Amadeus, Sabre, Galileo) and non-GDS supplier integrations.
• Monitor and troubleshoot booking issues, escalations, and ensure timely resolution in coordination with tech support.
• Educate clients on system functionalities, tools, and workflows.
• Coordinate with product and tech teams for feature improvements, bug reports, and enhancements.
• Maintain up-to-date knowledge of travel industry trends, fare rules, and OTA/GDS practices.
• Support UAT (User Acceptance Testing) of new product releases to ensure quality and functionality.
• Generate reports and provide insights on customer feedback and system usability.

Requirements:

• Bachelor's degree in Tourism, Hospitality, Business, or related field.
• 2–5 years of experience as a Travel Consultant, preferably in a tech-driven environment.
• Proficient in GDS (Amadeus/Sabre/Galileo) and travel portals (e.g., Booking.com, Expedia, etc.).
• Knowledge of travel APIs, booking engines, and mid/back-office tools is a plus.
• Strong understanding of domestic and international travel processes and documentation.
• Excellent verbal and written communication skills.
• Tech-savvy, with the ability to quickly learn and use new software platforms.
• Strong problem-solving and organizational skills.

Preferred Qualifications:

• Experience working with SaaS-based travel platforms.
• Familiarity with ticketing, reissuance, cancellations, and refunds.
• Knowledge of PNR creation/modification and fare rules.

Benefits:

• Competitive salary and performance-based incentives
• Opportunity to work with cutting-edge travel technologies
• Professional development and training

Job Type: Full-time

Pay: Up to ₹50,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person