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TL-Product info & MDM

TL-Product info & MDM

Cognizant

0 years

3 - 8 Lacs

Hyderābād

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

mdm service management analytics model development strategies data integration drive analyze metrics documentation consistency training support effectiveness governance communication collaboration

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary

Join our dynamic team as a TL-Product Info & MDM where you will leverage your expertise in Customer Service Management and Supply Chain Analytics within the retail domain. With a hybrid work model and rotational shifts you will play a crucial role in optimizing order management processes and enhancing customer service experiences. This position offers an exciting opportunity to contribute to our companys growth and impact the retail industry positively.

Responsibilities

Lead the development and implementation of product information management strategies to enhance data accuracy and accessibility.
Oversee the integration of customer service management systems to improve service delivery and customer satisfaction.
Provide insights and analytics on supply chain processes to optimize retail operations and drive efficiency.
Collaborate with cross-functional teams to streamline order management processes and ensure timely fulfillment.
Analyze customer feedback and service metrics to identify areas for improvement and implement corrective actions.
Coordinate with IT teams to ensure seamless integration of MDM solutions with existing systems.
Develop and maintain documentation for product information and MDM processes to ensure consistency and compliance.
Monitor industry trends and best practices to continuously improve customer service and supply chain strategies.
Facilitate training sessions for team members to enhance their understanding of MDM and customer service management tools.
Support the development of KPIs to measure the effectiveness of customer service and supply chain initiatives.
Ensure data governance and quality standards are met across all product information and MDM activities.
Drive initiatives to enhance customer experience and loyalty through improved service delivery.
Collaborate with stakeholders to align MDM strategies with business objectives and customer needs.

Qualifications

Possess strong analytical skills with experience in supply chain analytics within the retail domain.
Demonstrate expertise in customer service management and order management processes.
Exhibit proficiency in MDM tools and technologies to support data management initiatives.
Have a solid understanding of retail industry trends and best practices.
Show excellent communication and collaboration skills to work effectively in a hybrid work model.
Display the ability to work in rotational shifts and adapt to changing priorities.
Hold a bachelors degree in a relevant field or equivalent work experience.

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TL-Product info & MDM