Telesales Executive

A Telesales Executive's primary responsibility is to generate sales leads and close deals over the phone. They build relationships with potential and existing customers, address inquiries, and work towards achieving sales targets. Key aspects include making outbound calls, handling customer interactions, processing orders, and maintaining accurate records.  Here's a more detailed breakdown of a Telesales Executive's job description: Responsibilities: Generating Leads: Making outbound calls to potential customers (cold calling) and identifying their needs to qualify them as leads.  Building Customer Relationships: Developing rapport with customers, providing product information, addressing concerns, and identifying opportunities for upselling or cross-selling.  Meeting Sales Targets: Consistently working towards achieving or exceeding assigned sales targets, which often impacts earnings and career progression.  Handling Customer Inquiries and Complaints: Addressing customer questions, resolving issues, and ensuring customer satisfaction.  Processing Sales Transactions: Guiding customers through the sales process, taking cases, and ensuring accurate record-keeping.  Maintaining Records: Keeping detailed records of all customer interactions, sales transactions, and other relevant information in the company's CRM system or other databases.  Following Up: Following up on leads and customer inquiries to nurture relationships and close deals.  Providing Support: Assisting customers with product information, troubleshooting, and guiding them through the purchase process.  Reporting: Preparing sales reports and presenting them to the Telesales Manager.  Skills Required: Communication Skills: Excellent verbal communication, active listening, and the ability to persuade and build rapport.  Sales Skills: Ability to identify customer needs, handle objections, and close deals.  Customer Service Skills: Ability to provide excellent customer service, resolve issues, and maintain positive relationships.  Product Knowledge: must have good understanding about the product Negotiation Skills: Ability to negotiate terms and conditions with customers.  Computer Skills: Proficiency in using CRM systems, databases, and other relevant software.  Persistence and Patience: Ability to handle rejection and maintain a positive attitude.  Organizational Skills: Ability to manage time effectively, prioritize tasks, and maintain accurate records.