Telecom Coordinator

The Telecom Coordinator will be responsible for managing and maintaining comprehensive records of all telecom services . This role serves as the primary point of contact for all telecom-related inquiries and requests, ensuring seamless coordination between internal stakeholders, telecom service providers, and vendors. The Telecom Coordinator will oversee service requests, billing processes, issue resolution, and vendor management to support the organization’s operational efficiency

Key Responsibilities

Telecom Service Management:

Maintain accurate and up-to-date records of all telecom services and assets across entities.

First Point of Contact:

Serve as the initial point of contact for all telecom-related inquiries and requests .

Coordination with Service Providers:

Liaise with telecom account managers for processing new service requests, cancellations, upgrades, downgrades, and other telecom-related applications.

Issue & Complaint Handling:

Assist in the creation and escalation of technical and billing complaints to telecom providers. Proactively follow up on pending tickets and complaints to ensure timely resolution.

Billing & Invoice Processing:

Process and monitor monthly telecom bills for all business units,

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Invoice Verification:

Review and verify monthly invoices to ensure the accuracy and validity of charges.

Finance Support:

Support the finance team in payment reconciliation, posting, and allocation to prevent duplicate entries and ensure all invoices are accounted for.

Vendor Management:

Coordinate with Internet service providers, partners, principal vendors, and OEMs for service support, escalations, and issue resolution.

Reporting:

Prepare regular reports on telecom usage, billing, and outstanding issues for management review.

Qualifications & Experience

Bachelor’s degree in Information Technology, Business Administration, or a related field.

Minimum 2–4 years of experience in telecom coordination, vendor management, or a similar administrative role.

Experience in handling telecom billing, invoice verification, and payment reconciliation.

Familiarity with telecom service providers and their processes is highly desirable.

Skills & Competencies

· Strong organizational and record-keeping abilities.

· Excellent communication and interpersonal skills.

· Proactive approach to problem-solving and follow-up.

· High attention to detail and accuracy in billing and documentation.

· Ability to multitask and manage priorities in a fast-paced environment.

· Proficiency in MS Office Suite (Excel, Word, Outlook).

· Experience with ERP or billing systems is an advantage.

Key Relationships

· Internal: IT, Finance, Procurement, Business Units

· External: Telecom Service Providers, Vendors, OEMs