Telecalling Executive

Here is a detailed Job Description (JD) for a Telecalling Executive role, suitable for various industries like sales, services, education, real estate, or customer support: Job Title: Telecalling Executive / TelecallerLocation: [Specify City / Branch / Work from Home if applicable]Employment Type: Full-time / Part-timeExperience: 0–3 yearsSalary Range: [Mention fixed + incentives if applicable]Job Summary:We are looking for a motivated and result-oriented Telecalling Executive to join our team. You will be responsible for making outbound calls to potential customers, responding to inquiries, sharing information about our products/services, and generating leads or sales. Key Responsibilities:Outbound Calling: Make daily outbound calls to potential customers using provided leads or CRM data. Promote company products/services, offers, or events over the phone. Customer Engagement: Answer inbound queries from customers in a professional manner. Build a positive relationship with customers to ensure repeat business and referrals. Lead Generation & Conversion: Identify customer needs and offer appropriate solutions or product recommendations. Convert qualified leads into sales or schedule appointments for field sales teams. Database Management: Maintain and update customer records in the CRM system. Record details of calls, interactions, and follow-ups accurately. Follow-ups: Follow up with interested prospects at regular intervals. Re-engage dropped or cold leads and try to revive interest. Reporting: Prepare daily/weekly call reports and share updates with the supervisor/team leader. Required Skills & Qualifications:Minimum 12th pass or graduate (preferred). Excellent communication skills in [mention required languages: Hindi/English/Regional]. Ability to convince and handle objections smartly. Basic knowledge of MS Excel, Google Sheets, and CRM tools (preferred). Positive attitude, patience, and willingness to learn. Preferred Skills:Prior experience in telecalling, telesales, or customer support. Knowledge of the industry (Real Estate / Education / Healthcare / Services / B2B etc.). Experience in working with targets and incentive-driven roles. Performance Metrics (KPIs):Number of calls made per day. Lead-to-conversion ratio. Quality of conversations (monitored via call audits). Revenue/sales generated (if applicable). Customer feedback and satisfaction. Benefits:Attractive incentives on target achievements. Training and onboarding support. Growth opportunities within the company. Flexible working hours (if applicable). Let me know if you'd like to customize it for a specific industry like Real Estate, Laundry, Education, or Finance, and I can tailor the JD accordingly.