Telecaller

Role OverviewAs a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine. Key Responsibilities Lead Engagement & ConversionCall, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.Upsell & Cross-SellRecommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.Product MasteryDevelop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.Pipeline ManagementMaintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting.Customer ExperienceProvide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.Market Feedback LoopShare insights with marketing, product, and activation teams to sharpen campaigns and user journeys. Must-Have QualificationsFluent English & Hindi; clear, engaging phone presence. 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred). Proven record of hitting monthly revenue / conversion targets. Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm). Proficient with CRMs, spreadsheets, and virtual meeting tools. High empathy, consultative mindset, and strong objection-handling skills. If interested plz share you resume at deepika@ecolux.co.in