Tele Sales Trainer

About Us:

We are a fast-growing direct sales company specializing in Health and wellness products. With a strong presence across India, we are committed to providing natural, effective solutions to our customers while empowering our sales force to achieve success and growth.

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Job Summary:

We are seeking a dynamic and experienced Tele-Sales Trainer to lead our mass hiring training initiatives. The ideal candidate will be responsible for conducting back-to-back training batches for tele-sales representatives and working closely with bottom-performing agents to improve their skills and performance. The trainer will play a critical role in driving sales success and maintaining high standards of communication and product knowledge.

Key Responsibilities:

· Conduct daily training sessions for new tele-sales batches (primarily voice-based selling).

· Design and deliver engaging, product-specific, and sales process-focused training modules.

· Ensuring customer centric approach and delivering excellent customer service each time.

· Train sales agents on Ayurvedic product benefits, customer handling, sales scripts, objection handling, CRM tools, and compliance.

· Continuously evaluate training effectiveness and adjust strategies as needed.

· Collaborate with the HR and recruitment team to align training schedules with hiring cycles.

· Monitor and mentor bottom performers during non-training periods, identifying performance gaps and providing one-on-one coaching.

· Maintain training records, reports, and assessments for all batches.

· Ensure a smooth transition of trained agents to the live sales floor.

· Stay updated on Ayurvedic product offerings, industry trends, and customer behavior.

· Liaison with Sales, Logistics and the Global team to determine Training Need Analysis.

Required Skills & Experience:

· Minimum 3–5 years of experience in tele-sales training, preferably in the FMCG, wellness, or direct sales sector.

· Proven experience in managing high-volume training batches.

· Strong knowledge of sales techniques, performance coaching, and motivational strategies.

· Excellent communication skills in Hindi and English (other regional languages are a plus).

· Ability to connect with and energize new hires from diverse backgrounds.

· High level of patience, empathy, and a result-oriented mindset.

· Basic proficiency with CRM tools and MS Office (Excel, PowerPoint, etc.).

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 15/07/2025