381 Technical Troubleshooting Jobs - Page 8

Skill required: Marketing Operations - Adobe Campaign Classic Designation: Campaign Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAdobe Campaign uses customer data to create, coordinate, and deliver dynamic campaigns through email, mobile, offline channels etc. What are we looking for Adobe Campaign Classic Expertise:In-depth knowledge of Adobe Campaign functionalities, landing pages and knowledge of SQL, JavaScript.Campaign Management:Experience in end-to-end campaign execution, including segmentation, audience targeting, content personalization, and journey automation.Quality Assurance:Strong attention to detail and ability to conduct rigorous testing and validation of campaign setups.Technical Troubleshooting:Proficiency in identifying and resolving technical issues related to Adobe Campaign Classic configurations and data integration.Marketing Automation:Understanding of marketing automation principles and best practices for customer engagement and conversion.Data Analysis:Basic data analysis skills to interpret campaign performance metrics and make data-driven recommendations.Collaboration:Excellent communication skills to collaborate effectively with cross-functional teams and convey complex technical concepts to non-technical stakeholders.Adobe Campaign Classic Certification:Adobe Campaign Classic Business Practitioner or Adobe Campaign Classic Developer certified is preffered.HTML and CSS:Familiarity with HTML and CSS coding for email template customization and troubleshooting rendering issues.Digital Marketing:Understanding of broader digital marketing strategies and tactics to align campaigns with overall marketing objectives.UX/UI Design:Knowledge of user experience (UX) and user interface (UI) design principles to improve the visual appeal and usability of campaign assets.Adobe Campaign Classic Certification:Adobe Campaign Classic Business Practitioner or Adobe Campaign Classic Developer certified is preffered. Roles and Responsibilities: Campaign Review:Conduct thorough reviews of marketing campaign requirements and specifications to understand the campaign objectives, target audience, segmentation rules, and personalization requirements.Quality Assurance Testing:Execute testing of campaign setups across different channels Email, SMS, Push, Direct mail, social, paid campaign etc., data queries, to validate the accuracy and functionality of the campaign components.Data Validation:Verify the integrity of data used in the campaigns, including audience lists, data extensions, and dynamic content personalization, to ensure that the right message is delivered to the right audience.Journey Testing:Validate customer journeys and automation workflows to ensure that subscribers progress through the intended paths and receive the appropriate messages at each stage.Compliance and Best Practices:Ensure email campaigns adhere to email marketing best practices, data privacy regulations, and anti-spam laws.Campaign Optimization:Provide insights and recommendations to optimize campaign performance, increase engagement, and achieve better conversion rates.A/B Testing:Support A/B testing efforts by setting up and validating test campaigns, analyzing results.Documentation:Maintain comprehensive documentation of campaign testing processes, results, and issue resolutions.Collaboration:Work closely with marketing teams, project managers, data analysts, and developers to address campaign-related challenges and implement improvements.Collaborate with development team to ensure that creative build align with the campaign objectives and data build.Continuous Improvement:Stay updated with the latest Adobe Campaign Classic features, best practices, and industry trends to enhance campaign build quality and overall marketing effectiveness.Work Orchestration and Data hygiene:Fully understand ticketing/request management tool and accurately record updates, data points, timestamps etc. to provide seamless experience to both internal and external stakeholders.Adhere to all Desktop Procedures (DTPs) / Standard Operating Procedures (SOP) along with checklist and other important process document to carry out all required tasks.Complete all required reports so that accurate numbers are reported to both client and leadership. Qualification Any Graduation

Role & responsibilities Provide international customer service through voice support Offer technical support to customers (Network Troubleshooting) Demonstrate strong communication skills Qualifications: Graduate with 18 months of international voice process experience. Pay range and compensation Package: The salary range for this position is 3.6LPA to 5 LPA Contact Details: Share your CV in PDF format at rishika.mukherjee@Techmahindra.com Contact Person: Rishika Mukherjee - 8826106205 DIRECTLY REACHOUT TO ME FOR VIRTUAL ROUNDS ON THE GIVEN NUMBER - 8826106205, 8826923749. Job description: Company: Tech Mahindra Position: International customer services voice process (technical support) Location - Noida sector 60 Work from office only. Work schedule - 5 days working, rotational shifts & week Offs. NEED IMMEDIATE JOINERS ONLY (MAX WE CAN TAKE 15 DAYS OF NOTICE PERIOD), SO, CANDIDATES WITH IMMEDIATE JOINING CAN APPLY ONLY. Candidate with prior experience in technical support (telecom / networking / network troubleshooting) will give an add-on advantage. Candidates should have excellent communication skills. Should have good technical knowledge on DNS, DHCP, IP, TCP, Switches, ISP, router, modem, networking Concept but candidates should be having inbound calling experience.

The Customer Support Analyst plays a crucial role in ensuring customer satisfaction by providing timely and effective support for products or services. This role involves acting as the primary point of contact for customer inquiries, troubleshooting issues, and providing solutions through various communication channels. A Customer Support Analyst analyzes customer feedback and support data to identify trends, contribute to process improvements, and enhance the overall customer experience. They collaborate with internal teams to resolve complex issues and maintain comprehensive documentation. Key Responsibilities: Respond to customer inquiries via phone, email, chat, and other channels. Diagnose, troubleshoot, and resolve technical and non-technical customer issues. Escalate complex problems to appropriate internal teams (e.g., engineering, product development) when necessary. Document customer interactions, issues, and resolutions accurately in a CRM or ticketing system. Analyze customer support data to identify recurring issues, trends, and areas for improvement. Collaborate with cross-functional teams to communicate customer feedback and influence product or service enhancements. Contribute to the creation and maintenance of knowledge base articles, FAQs, and support documentation. Provide guidance and support to customers on product usage and best practices. Participate in training sessions to stay updated on product knowledge and customer service best practices. Maintain a high level of customer satisfaction by providing empathetic, professional, and efficient support.

Key Responsibilities: Provide first and second-level support for all IT-related issues, including hardware, software, network, and peripheral devices Install, configure, and maintain operating systems, software applications, and hardware components Troubleshoot system errors, software malfunctions, and network issues Assist in setting up new hardware and performing system upgrades Maintain and update user accounts, permissions, and access rights via Active Directory or similar tools Ensure the functionality of local and remote access systems Provide remote desktop support to users for troubleshooting and resolution Monitor and resolve network connectivity and infrastructure issues Document all incidents, solutions, and processes for future reference Maintain a detailed log of technical issues, solutions, and follow-up actions Collaborate with other IT teams for complex troubleshooting and system improvements Provide training and technical guidance to end-users Ensure compliance with security and data protection policies

Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and accurate manner Diagnose and troubleshoot technical issues, including account setup, software configuration, and hardware connectivity Walk customers through step-by-step solutions Follow up with clients to ensure full resolution of issues Escalate unresolved issues to appropriate internal teams Document technical knowledge in the form of manuals or solution articles Maintain high customer satisfaction and adhere to service level agreements (SLAs)

Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and accurate manner Diagnose and troubleshoot technical issues, including account setup, software configuration, and hardware connectivity Walk customers through step-by-step solutions Follow up with clients to ensure full resolution of issues Escalate unresolved issues to appropriate internal teams Document technical knowledge in the form of manuals or solution articles Maintain high customer satisfaction and adhere to service level agreements (SLAs)

BD & Technical Development Associate (Specialty Polymers) Hiring business development & Technical Development personnel to work closely with leading specialty polymer companies to further business development and sales initiatives. Role involves working closely with the principal companies to engage on RFQ/ upcoming projects with key global OEMs. Looking for an experienced candidate with expertise in technical troubleshooting of Engineering Polymers / Business Development. Candidates working in business development roles with injection moulding companies can also apply Job Description Responsible to ensure the development initiatives undertaken Meet OEMs and key moulders to explore new project developments Suggest the right grades to be offered on considering the CTQs Followup on RFQs and new project requirements Undertake trials and technical troubleshooting Discuss requirements on customer level with principals to ensure that all requirements of customers are met

Requirement: International Technical Support (Voice) Qualification: Graduated Fresher CTC: Up to 2.5 LPA Location: Pune (Hinjewadi)/ Bangalore(E-city) 24/7 Rotational Shifts / WFO ** 2 Months of training period in Mysore

Job Overview: As a Sales Engineer at Subcontractor Hub and ExpansionJS, you will work closely with the Account Manager, playing a critical role in bridging the gap between our platform architecture and the technical needs of our partners. You will work closely with sales organizations, installers, finance companies, and distribution companies to ensure smooth technical integrations and successful platform implementation. This role requires a combination of technical expertise, strong communication skills, and a customer-focused mindset to deliver tailored solutions that meet the unique requirements of our partners. Key Responsibilities: Customer Onboarding & Support: Guide partners through the technical onboarding process, ensuring they understand the platforms features and functionality. Provide technical expertise during the onboarding phase, ensuring that workflows, data exchanges, and configurations meet partner needs. Address and resolve technical issues promptly to ensure a smooth partner experience. Technical Integration: Design and implement technical integrations between Subcontractor Hubs platform and partner systems, including APIs, data flows, and custom automation or workflows. Collaborate with client technical teams to gather requirements, troubleshoot issues, and ensure successful implementation. Support pre-sales engagements by conducting technical discovery, solution design, and proof of concepts to showcase platform capabilities. Collaboration with Internal Teams: Work closely with the Sales team to identify and address technical opportunities and challenges during the sales process. Collaborate with the Product and Engineering teams to provide feedback from partners, influencing platform enhancements and features. Develop documentation, technical guides, and resources to streamline onboarding and support efforts. Continuous Improvement: Stay updated on industry trends, competitor platforms, and emerging technologies to provide innovative solutions. Contribute to the development and optimization of integration processes and best Practices. Required Qualifications: 3+ years of experience in a Sales Engineering, Technical Support, or Implementation role in a SaaS, software, or technology company. Proficiency with API integrations, system workflows, and data exchange protocols. Strong problem-solving and troubleshooting skills, with the ability to manage multiple projects simultaneously. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Familiarity with tools such as CRMs, ERPs, or workflow management systems. Experience in industries related to construction, home services, or finance is a plus. Preferred Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. Hands-on experience with integration platforms (e.g., Zapier, Mulesoft) and RESTful APIs. Knowledge of project management methodologies and tools (e.g., Jira, Trello). Previous experience working in a startup or high-growth environment.

We are seeking an experienced Java Technical Lead to join our Technology team. The successful candidate will lead the design, development, and implementation of Java-based applications, ensuring high-quality, scalable, and maintainable solutions. The Java Technical Lead will be responsible for technical leadership, mentoring, and guiding a team of Java developers to deliver projects on time, within budget, and to the required quality standards. Key Responsibilities: Technical Leadership : Provide technical leadership and guidance to a team of Java developers, ensuring that solutions are designed and implemented to meet business requirements and technical standards. Architecture and Design : Design and implement scalable, secure, and maintainable Java-based applications, including architecture, framework, and infrastructure. Coding and Development : Write high-quality, efficient, and well-documented Java code, following best practices and coding standards. Mentoring and Coaching : Mentor and coach junior developers to improve their skills and knowledge, providing guidance on coding standards, design patterns, and best practices. Technical Troubleshooting : Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams to identify and implement solutions. Code Reviews : Conduct code reviews to ensure that code meets technical standards, is maintainable, and follows best practices. Technical Documentation : Develop and maintain technical documentation, including design documents, technical notes, and API documentation. Collaboration : Collaborate with cross-functional teams, including QA, DevOps, and Product Management, to ensure that solutions meet business requirements and technical standards. Innovation : Stay up-to-date with industry trends, emerging technologies, and new tools, applying this knowledge to improve existing solutions and develop new ones. Process Improvement : Identify areas for process improvement and implement changes to optimize development workflows, improve quality, and reduce costs.

Hello Connections, We are actively hiring for below role for Pune location. Key Responsibilities Provide first-level technical support for hardware, software, and network-related issues. Respond to IT support requests via phone, email, or ticketing system. Troubleshoot and resolve computer system, application, and network issues. Install, configure, and update operating systems, software, and applications. Assist in setting up and maintaining IT infrastructure, including servers, workstations, and network devices. Support end-users with IT-related queries and provide training on basic IT functions. Maintain IT asset inventory and ensure proper documentation of support tickets and solutions. Work closely with senior IT team members to escalate complex issues. Ensure compliance with IT security policies and best practices. Learn and adapt to new technologies to improve IT support efficiency. Required Skills & Qualifications Jd - trainee / fresher IT Support Engineer Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Technical Skills: Basic knowledge of Windows/Linux OS, networking fundamentals, and troubleshooting hardware/software issues. Soft Skills: Good communication, problem-solving ability, and teamwork skills. Certifications (Preferred but not mandatory): CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals, or equivalent. Additional Requirement: Eagerness to learn and adapt to new technologies. Interested candidates kindly share your updated resume on nikita.telgu@ibntech.com

Sodexo Food Solutions India Pvt. Ltd. is looking for Senior Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Description We are seeking a Senior Email Support / Chat Support professional to join our team in India. The ideal candidate will have 1-6 years of experience in providing exceptional customer support through email and chat channels. You will play a crucial role in ensuring customer satisfaction by addressing their inquiries and issues efficiently. Responsibilities Provide exceptional email and chat support to customers in a timely and professional manner. Resolve customer inquiries, issues, and complaints through effective communication and problem-solving skills. Document customer interactions and feedback accurately in the support system. Collaborate with team members and other departments to ensure customer satisfaction and resolve complex issues. Maintain a high level of product knowledge to provide accurate information to customers. Skills and Qualifications Excellent written and verbal communication skills in English. Proficient in using email and chat support tools and software. Strong problem-solving skills and ability to think critically under pressure. Familiarity with customer service best practices and standards. Ability to work in a fast-paced environment and manage multiple tasks effectively. Basic knowledge of computer systems and troubleshooting techniques.

Description We are looking for enthusiastic individuals to join our Customer Support team in a non-voice/chat role. The ideal candidate will have 1-5 years of experience in customer service, with a focus on providing exceptional support through chat interactions. Responsibilities Respond to customer inquiries through chat in a timely and professional manner. Provide accurate information and resolve issues related to products and services. Maintain a high level of customer satisfaction through effective communication and problem-solving skills. Document customer interactions and feedback in the database for future reference. Collaborate with team members to improve overall customer service processes. Skills and Qualifications Excellent written communication skills in English. Strong problem-solving abilities. Ability to work independently and in a team environment. Familiarity with customer service software and chat tools. Basic knowledge of the company's products and services.

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

Greetings from Mphasis! Were excited to announce that were hiring for the ITO Service Desk across our Bangalore and Pune locations! If you're passionate about technology, eager to learn, and ready to grow in a dynamic, fast-paced environment, this opportunity is for you. Position: Technical Support Engineer ITO Service Desk Location: Bangalore / Pune Experience: 02 years Qualification: Any Graduate (ITIL certification preferred) Key Responsibilities: Respond to customer queries via inbound calls, chat, and email within defined SLAs Provide Level 1 and Level 2 technical support for desktop environments, banking applications, account management, VPN, printers, and more Troubleshoot issues related to Windows/Mac OS, Citrix Virtual Apps, AWS, and virtualization technologies Use remote desktop tools and help desk software (e.g., Webex, LogMeIn, Bomgar) Log, categorize, and manage incidents and service requests using ticketing tools like ServiceNow and RemedyForce Escalate unresolved issues to internal teams and document technical knowledge Work in a 24x7 rotational shift environment Technical Skills: Hands-on experience with Windows 10/11, Mac OS, and O365 Familiarity with remote support tools and virtual desktop infrastructure (Citrix Xen Desktop, Xen App) Knowledge of ITSM processes (Incident Management) Strong analytical and troubleshooting skills Effective business communication and time management Experience with password resets, account management, and software installations Behavioral Traits: Excellent spoken and written communication (neutral/American accent preferred) Positive attitude and energy Self-motivated and eager to learn Active listening and customer-first mindset Join us at Mphasis and be part of a team that values innovation, collaboration, and continuous growth. Apply today and take the next step in your tech career! Warmest Regards, Bhavya Periyadan

About the Role: Grade Level (for internal use): 10 The Team You will be an expert contributor and part of the S&P Global Rating Core Services Engineering Team. The team has diverse experience in technology stacks. From a foundation of disciplined processes, QA seeks out innovative testing solutions, reliable & transparent test execution, and aspires towards continuous improvement in achieving top quality. Whats in it for you As a Senior QA you will make a key contribution in building solutions to test applications across Web/API/DB platforms and framing efficient data comparison methods. Your challenge will be reducing the time to market for products without compromising quality, by leveraging automation and innovation. Using a wide range of cutting-edge technology to innovate while testing. An ever-challenging environment to hone your existing skills in Automation, performance, service layer testing, Accessibility testing, security testing etc. A great opportunity to think and execute like a developer while performing the role of QA. Responsibilities Develop automation/performance scripts that meet organization standards and build reliable, reusable, and maintainable automated regression suites & test harness. Leverage tools and frameworks to build automation/performance scripts with quality code to simplify testing scenarios. Perform Accessibility testing and ensure your application meet WCAG standards. Design and develop test plans, test cases based upon functional and design specifications, execute test cases, and analyze and report test results to the teams. Work in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Focus on building efficient solutions for Web, Services/APIs. Participate in internal/cross team meetings, project scoping, functional reviews, test specifications, technical reviews for assigned projects in an Agile environment. Participate actively in functional, system and regression testing activities. Capture quality assurance data and metrics to provide insights and conclusions. Estimate and perform risk analysis for quality delivery. What Were Looking For Basic Qualifications 6+ years of experience in software testing or development with good understanding of testing, coding, and debugging procedures. Experience in programming using Python/Java languages. Experience in design and development of automated tests using automation tool (e.g., Selenium) across the application layers (UI/Service/Data layers) and root cause analysis. Experience of working with REST service and understanding of SOA architecture Exposure to distributed source control systems such as Git Excellent problem solving, analytical and technical troubleshooting skills. Bachelor's or higher qualification in Computer Science, Information Systems or equivalent is preferred. Preferred Qualifications Experience of testing in CI, DevOps model is a plus. Experience in Accessibility testing is a plus. Knowledge of Splunk is a plus. Exposure of Security Testing is a plus. Exposure of User Journey based testing is a plus. Exposure of Performance testing is a plus. Grade/Level 10 Job Location Hyderabad Shift Time 12 pm to 9 pm IST Hybrid model twice a week work from office. About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSESPGI). S&P Global is the worlds foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visit Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. ----------------------------------------------------------- S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

Grade Level (for internal use): 11 Title Adobe Experience manager (AEM) Technical Architect/Lead Job Location : India- Hyderabad/Ahmedabad The Team: The team is responsible for building a platform that provider of information, benchmark prices, analytics and Essential Intelligence for the energy and commodities market products for S&P Global Commodity Insights. The team works in a challenging environment that gives ample opportunities to use innovative ideas to solve complex problems. You will have the opportunity every day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe. The Impact: This is a AEM Technical Architect role with ReactJS experience in the Digital Platform Services Content Platform team. The position will entail developing new applications and supporting existing applications for the global, client facing platforms. This role provides the unique and exciting opportunity to gain exposure to the full spectrum of the CI website. The candidate will primarily focus on the Content Platform applications. This serves as the base framework for CI Website. The work you do will deliver products to build solutions for S&P Global Commodity Insights customers. Whats in it for you: Build a career with a global company Grow and improve your skills by working on enterprise level products and new technologies Make sure that the teams are following best practices in Agile practices, design, and development. Responsibilities: Install and configure Adobe Experience Manager (AEM) for on premise solutions or cloud-based solutions. Architect and design the component model that will be used to construct a Digital platform for both web and mobile using Adobe Experience Manager for global enterprises. Configure OSGI settings for an AEM install base. Install and Configure core code bundles for AEM related projects. Effectively communicate physical architectural designs to customers and present design options/considerations. Work collaboratively with product owners, technology partners to understand and clarify requirements You will provide technical leadership, driving and performing best engineering practices to initiate, plan, and execute large-scale, cross-functional, and company-wise critical programs. You will identify, leverage, and successfully evangelize opportunities to improve engineering productivity. Produce system design documents and lead technical walk troughs. Continuously improve the architecture and quality of the code Develop AEM templates and components leveraging AEM Sightly framework. Design Content targeting Scenarios and architect how those scenarios will be implemented in AEM and Adobe Target. Basic Qualifications: Bachelor'sMasters Degree in Computer Science, Information Systems or equivalent. A minimum of 8+ years of experience in software engineering & Architecture 6+ years of Information Technology experience as an AEM Architect. 5 + years experience developing web applications, templates, and components using Adobe AEM 6.3+. Current experience in architecting at least 2 large implementations of Adobe Experience Manager (AEM 6.4 or 6.5 is required) Must have deep understanding of AEM architecture Sling, Felix, OSGi, Oak, Sightly. Building AEM sites, assets. Extensive experience to core AEM features sites, assets, workflows, tagging, User control etc. Good understanding of AEM administration activities Expertise to Build prototypes to evaluate alternate solutions/approaches with latest technology stack of AEM. Building and deploying highly scalable REST APIs with a deep understanding of Java, C#, .NET Core, JavaScript, React JS, J2EE, Servlets, HTML and HTL/Sightly. Knowledge on CICD Dev ops integration and design including deployment for AWS and others with Adobe AEM DAM. Experience and Knowledge with Adobe AEM REST APIs. Experience in React JS, JavaScript, ideally Typescript and building/integrating Single Page Web Applications with AEM (Adobe Experience Manager). Experience in developing web pages using HTML/HTML5, XML, DHTML CSS/CSS3, JavaScript, React JS, HTML, jQuery, Bootstrap, Redux, Ajax, JSON, JQuery, LESS or SASS, Node, NPM, Webpack, TypeScript and experience in building cutting edge front-end technologies & responsive applications. Solid understanding of all Adobe AEM building blocks, including templates, structure, components, sling/HTL, dialogs, widgets, etc., and the AEM development and deployment process. Experience developing custom components in AEM and exposing AEM content as REST API. Strong Java, J2EE, and web development (HTML, JS, CSS, jQuery, Bootstrap, etc.) background with experience in building cutting edge web & responsive applications. Familiar with C#, .NET Core, Web API/GraphQLetc Able to demonstrate strong Object-oriented programming skills. Preferred Qualifications: Proficient with software development lifecycle (SDLC) methodologies like SAFe, Agile, Test- driven development. Certification in Adobe Experience Manager (Architect). Excellent problem solving, analytical and technical troubleshooting skills. Able to work well individually and with a team. Good work ethic, self-starter, and results oriented. Excellent communication skills are essential, with strong verbal and writing proficiencies. Location - Chennai,Bengaluru,Ahmedabad,Mumbai,Maharastra,Gurugram,Hyderabad

Diploma/ITI/BE in Mechanical/Electrical/Electronics/Biotech Engineer for laboratory & civil engineering testing instruments. Installation, maintenance, repair and calibration Must be punctual, organized, and skilled in troubleshooting.

Team Leads are responsible for leading a team of Support agents, for business-to-business or business-to-consumer practices. Team Leads deliver quarterly performance evaluations, perform bi-annual career discussions, career development discussions and suc cessfully address performance gaps without supervision. What youll do: Support and coach team members to achieve KPIs Serve as an escalation point and backup for Managers Review team interactions to identify coaching opportunities and ensure progress of open tickets Provide feedback to associates through formal coaching evaluations on random calls and tickets and through live observations Review KPIs, supporting metrics, and scheduled reports to proactively address customer needs and coach the team Advocate for customers on escalated tickets or during major incidents Provide frontline coverage during peak volume/ seasons Leverage knowledge and resources to effectively handle the most complex needs or provide guidance to team members on how to resolve Author and publish help content to improve self-service resources Stay informed on product changes and rapidly learn information about functionality changes Join a rotation of on-call resources for customers afterhours and on weekends What youll bring: You have experience in working with senior leadership on process improvement You are naturally diplomatic and tactful, creating good working relationships easily You communicate professionally including experience composing grammatically correct, concise and accurate customer responses You have experience asking critical questions and probing for information to facilitate problem solving You are undaunted by stressful or uncertain situations and adapt quickly to change You take a creative approach to solving difficult situations and problems You are motivated by achieving goals and helping others achieve results You delegate as needed to accomplish goals within a timeline Ability to work US hours Eligible for shift differential compensation Advanced level of English Previous technical troubleshooting experience preferred Proficient in Spanish is a plus