381 Technical Troubleshooting Jobs - Page 7

Required skill set Graduate, undergraduate with minimum of 1 year of experience into technical Support Senior Advisor Technical Support NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of International BPO On Papers (Mandate) Minimum 12 Months Tech Support. CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

The Impact you will have in this role: We are seeking a skilled technical Troubleshooting resource to join our dynamic team. The ideal candidate will have good experience in understanding web applications coupled with the ability to troubleshoot user issues and be able to resolve technical issues related to relational databases and web applications built using Appian. The candidate should be eager to learn, able to prioritize between multiple tasks while communicating effectively with a globally dispersed team. What You'll Do: Assist in troubleshooting and resolving technical issues for Appian-based web applications that use relational databases with the goal of ensuring minimal downtime and optimal performance. Must have a strong understanding of relational databases, with a focus on data integrity, performance, and security Help diagnose and fix problems in Talend workflows, focusing on data extraction, transformation, and loading processes Assist in handling Autosys-based job scheduling and automation, ensuring smooth execution of batch jobs and workflows. Collaborate with cross-functional teams to gather requirements, design solutions, and implement troubleshooting strategies. Document and track issues, resolutions, and best practices to improve the overall troubleshooting process. Provide technical support during production releases and maintenance windows, working closely with the Operations team. Stay up-to-date with the latest industry trends and best practices in troubleshooting and technical support Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Talents Needed for Success: Minimum of 3 years of experience in technical troubleshooting and support Proficiency in relational databases, including database management and query writing. Understanding of Web applications and integration patterns Familiarity with Talend and basic knowledge of ETL processes Familiarity with with job scheduling and automation. Strong analytical and problem-solving skills, with the ability to work independently and as part of a team. Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. Additional Skills needed for Success: Knowledge of SQL Server is desired Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud) is beneficial. Exposure to Low Code No Code systems such as Appian is a plus Experience with version control systems (e.g., Git) and collaboration tools (e.g., Jira, Confluence). Knowledge of scripting languages such as Python and Shell/Batch programming is a plus. Understanding of Agile processes and methodologies, with experience in working in an Agile framework using Scrum.

Responsible for Architecting and providing IT solutions. To be responsible for providing technical support, managing enterprise database & transaction processing systems. Ensure transaction processing security, monitoring and reporting. To take necessary steps for defining and monitoring business processes while implementing business solutions. Timely execution of projects. Consistency of approach and processes. Preventive and Corrective steps as necessary, for continuous improvement in processes Excellent communication skills. Adaptability to business environment and exigencies. Domain Knowledge of Broking industry, especially in Gift City platform. Good on Linux and Oracle platform. Computer engineering graduate preferred B.E/B-Tech Technical Certifications would be an added advantage. Application deployment / implementation, configuration and daily monitoring - Production and UAT Applications SIT - Undertake integration and technical testing for deployment of application changes, projects, fixes and releases Automation - Implementation and configuration of process automation Obsolescence & Patch Management - Periodical review and analysis of the system versions, Operating System Patches, Database Patches, Application & Web Server Patches and plan & upgrade relevant systems. Change Management - Participate in regular FTR meetings & follow-up with vendor/BSG for problem resolution. Prepare CCFs, attend CAB meetings & execute production movement. Log Analysis - Proactive and Reactive analysis of Application & Database Logs. Performance & Load testing - Conduct regular performance checking and execute periodical load testing. Documentation- Prepare & update Standard Operations Procedure (SOP) & Daily Process / Operations Checklist Documents, Process Documents, Inventory Documents and Deployment & Architecture Document. Conduct periodic review of DPC checklists.

Altruist Technologies Pvt. Ltd. is hiring Customer Care Executives for its inbound process. This role is ideal for individuals who are passionate about customer service and want to grow in a professional, fast-paced environment. Candidates will handle customer queries and deliver a high-quality support experience over the phone. Eligibility Criteria: - Undergraduates with a minimum of 6 months BPO experience - Graduates (Freshers are welcome) - Good communication skills in Hindi and/or English - Open to both Freshers and Experienced candidates Key Responsibilities: - Handle inbound customer calls and provide resolutions effectively - Maintain a positive, empathetic, and professional attitude toward customers - Follow company protocols and call handling scripts - Document customer interactions accurately - Ensure customer satisfaction and follow up on unresolved queries Salary & Benefits: - Salary: Up to 17,500 per month - Incentives: Attractive performance-based incentives - Joining Bonus: Available Free Pick & Drop Shuttle Service from: - Sector 59 Metro Station - Sector 52 Metro Station - Golf Course Metro Station - Sector 37 Botanical Garden Bus Stand - Okhla Bird Sanctuary Metro Station Working Days: - 6 Days a Week - 1 Rotational Weekly Off

We are seeking an ONSITE IT & Network Support Engineer/Technician to provide support for Casual Freelancing tasks in your area. If you are interested in contractual work, you will be compensated based on hourly or daily/half-day rates. Tasks will be assigned based on your location, and you can address them according to your availability, including weekdays and weekends. The responsibilities will include L1 & L2 IT/Networking tasks such as desktop support, hardware installation and replacement for Server/Rack parts (e.g., Hard disk drives), and on-site assistance for remote support (e.g., console access for Router/Switch/Firewall). The ideal candidate should possess the following base skill set: - Proficiency in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms. - Professional training and certification in IT Infrastructure Library & Windows Server Administration, with a focus on utilizing programming techniques for various initiative activities. - Basic knowledge of DHCP, DNS, IP addressing, troubleshooting wireless LAN, Ethernet desktop configuration issues, and subnetting. - Technical troubleshooting skills and hands-on experience with various operating systems such as iOS, Android, Windows, and Blackberry devices.,

At Krishna Inn, we are dedicated to providing an exceptional guest experience, and a key part of achieving this is ensuring that our facilities and equipment are always in top-notch condition. We are seeking a highly skilled and motivated Maintenance Supervisor to lead our maintenance team and uphold the highest standards of operational excellence. This role requires a blend of technical acumen, leadership ability, and a commitment to delivering outstanding service. Team Leadership: Supervise and mentor a team of maintenance technicians. Schedule and delegate tasks, ensuring that maintenance work is carried out efficiently and to the highest quality standards. Facility Maintenance: Oversee the maintenance and repair of hotel infrastructure, including guest rooms, public areas, HVAC systems, plumbing, electrical systems, and other critical equipment. Ensure that all facilities are in pristine condition and operational. Guest Satisfaction: Respond promptly to maintenance requests and concerns from guests. Ensure minimal disruption to guests and address issues with a focus on providing an excellent guest experience. Preventive Maintenance: Develop and implement a preventive maintenance program to proactively address potential issues and avoid unplanned downtime. Conduct regular inspections and routine maintenance to keep all systems and equipment running smoothly. Safety and Compliance: Enforce safety protocols and ensure compliance with health and safety regulations. Conduct safety audits, maintain safety records, and ensure that all maintenance activities adhere to local and national standards. Inventory Management: Manage the inventory of maintenance supplies and equipment. Order and maintain stock levels of essential parts and materials, and ensure proper storage and handling. Budget Oversight: Assist in managing the maintenance budget. Track expenses, identify cost-saving opportunities, and ensure that maintenance activities are performed within budget constraints. Documentation and Reporting: Maintain detailed records of maintenance activities, repairs, and equipment performance. Prepare and present reports on maintenance operations and metrics to hotel management. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the maintenance department. Qualifications: Proven experience as a Maintenance Supervisor or in a similar role within a hospitality or hotel environment. Strong technical knowledge of building systems, including electrical, plumbing, HVAC, and mechanical systems. Excellent leadership skills with the ability to manage and motivate a team. Exceptional problem-solving abilities and technical troubleshooting skills. Proficient in maintenance management software and tools. Knowledge of safety protocols and regulatory compliance in a hotel setting. Outstanding communication and interpersonal skills. Relevant certifications or a degree in Facilities Management, Engineering, or a related field is preferred. Work Environment: This role is based in a hotel environment, requiring flexibility to work evenings, weekends, and holidays as needed to address maintenance issues and ensure smooth operations. Benefits: Opportunities for professional growth and development Food & Accommodation If you are passionate about maintaining high standards and ensuring an exceptional guest experience, we invite you to apply for the Maintenance Supervisor position at Krishna Inn Hotel. Join us in delivering excellence and making every stay memorable! Experience: Total work: 8+ years (Hotel Experience Preferred) Salary: Negotiable Job Type: Full-time Qualifications: ITI or equivalent (Preferred) Work Location: In person Language: English (Preferred) Malayalam (Preferred) Hindi (Preferred) Job Type: Full-time Experience: Total work: 1 year (Preferred) Location: Guruvayur, Kerala (Preferred) Work Location: In person,

You will be responsible for managing RMM (Remote Monitoring and Management) systems to ensure the smooth functioning of applications and servers. This includes taking charge of patching management and implementing computer imaging solutions. Your role will involve driving automation initiatives and continuously improving team processes through automation. As a system engineer, you will collaborate with the operations team and provide guidance on escalated support tickets. Your active participation in assigned projects will be crucial in enhancing customer experiences and ensuring high-quality processes. You will also assist the operations teams as needed to maintain a secure and efficient IT environment. Your contributions in these areas will have a visible impact on the success of our team and contribute to the overall effectiveness of the organization. You should have a well-rounded experience in remote technical troubleshooting and be proficient in coordinating activities of others, including internal staff and customers, while managing stakeholder expectations. Your expertise in assessing requirements and presenting System Engineering recommendations aligned with the strategic vision for the enterprise and wider best practices is vital. It is essential that you possess in-depth knowledge of Operating systems such as Windows and Linux. Additionally, you should have experience with basic networking protocols and network services, including DNS, DHCP, and TCP/IP. A basic understanding of IT Security, network protocols, firewall and VPN configurations, remote access, content filtering, spam filtering, malware, and virus protection is required. You should also have experience in providing technical and procedural guidance, creating documentation, and a basic knowledge of Docker will be an advantage. Your systemic and solution-oriented approach, self-organized development, and proficiency in English (both speaking and writing) will be valuable assets in this role. If you are interested in this position, please share your resume at Jawed.ali@qualihires.com.,

You will be responsible for testing and maintaining code quality to ensure strong functionality and optimization of WordPress websites. This includes website optimization, maintenance, and upgrading security standards. You will need to continuously learn and stay updated with the latest technologies to work with a creative and result-oriented approach. Your tasks will include plugin development and customization, contributing to internal development and DevOps processes, following SEO best practices, and having a good understanding of debugging and technical troubleshooting. You will also be involved in technical planning and estimation for new projects, as well as researching and recommending new technologies and tools for effective integration across platforms. To qualify for this role, you should have knowledge of WordPress coding standards, prior experience in working with WordPress and Plugin Customization, especially in WordPress + WooCommerce. You must be familiar with WP hosting, website optimization tools such as Google Page Insight and GTMetrix, and integrating WordPress plugins, API calls, and third-party apps and forms. It is essential to have an understanding of MySQL database, proficiency in OOPS concepts, and implementation in projects, as well as demonstrable knowledge of web technologies including HTML, CSS, JQuery, and AJAX. Good communication skills are also required for effective collaboration. This position offers a dynamic environment where you will be able to contribute to the enhancement of website functionality and security standards while staying abreast of the latest industry trends and technologies.,

Agoda is an online travel booking platform that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, along with flights, activities, and more. As part of Booking Holdings and headquartered in Asia, Agoda boasts a diverse team of 7,100+ employees from 95+ nationalities across 27 markets. At Agoda, we believe in bridging the world through travel, fostering empathy, understanding, and happiness by bringing individuals and cultures closer together. The Agoda Finance team plays a critical role in the company's success by maintaining day-to-day financial operations, balancing risk management with innovation and growth, and providing strategic insights for sustainable expansion. As a Manager - Fintech Data and Automation (FDA) at Agoda, you will leverage your 5+ years of experience to design, implement, and manage Oracle connectivity and reports that drive our Finance functions. You will serve as the Technical Owner for Oracle, collaborating with various departments to ensure seamless operations. In this role, you will be responsible for developing custom APIs for efficient data flows, designing and building custom reports using Oracle BI Publisher and OTBI, creating and maintaining custom tables optimized for performance, developing interfaces connecting Oracle Fusion with third-party systems, troubleshooting technical issues, and collaborating with stakeholders to deliver technical solutions aligned with business requirements. To succeed in this role, you will need expertise in Oracle Fusion technical architecture, proficiency in PL/SQL, Java, and XML, experience in report development using Oracle BI Publisher and OTBI, interface design and development skills, strong problem-solving abilities, database management experience with Oracle databases, and a Bachelor's degree in Computer Science or related field. Additionally, stakeholder management skills, adaptability in dynamic environments, and familiarity with finance cross-functions and project management methodologies are beneficial. It would be advantageous to have experience in data analytics, knowledge of Robotic Process Automation (RPA) tools, and familiarity with other modules within Oracle Fusion ERP. Agoda is an Equal Opportunity Employer that values diversity and innovation. If you are a results-oriented professional who thrives in a collaborative environment and is passionate about making an impact in the travel industry, we invite you to join our team in Bangkok, with relocation provided for expat candidates.,

As a Senior/Senior Principal Support Engineer - EBS Apps Developer within the Customer Success Services (CSS) team at Oracle, you will be joining a group of highly skilled technical experts who support over 6,000 companies globally. Your role will involve building and maintaining technical landscapes for clients through tailored support services. The ideal candidate should possess strong technical knowledge in Oracle applications, SQL, PL-SQL, and OAF, XML, Oracle Forms and Reports, among others. Additionally, experience in Oracle Fusion and Oracle On-Premise Applications, integration web services, and Oracle Cloud is required. Your responsibilities will include developing technical solutions to meet business requirements, resolving key issues related to code change requirements and bug fixes, and supporting Oracle ERP products and services. You will also design and build OTBI and BIP reports, configure Alerts using Bursting, and collaborate with functional teams to understand reporting needs. Furthermore, you will maintain and optimize Oracle Fusion SaaS solutions, provide support for existing BI reports, and ensure compliance with Oracle Fusion best practices. The ideal candidate should have a minimum of 10 years of relevant experience, excellent problem-solving and troubleshooting skills, and the ability to work effectively in a team. Strong communication and teamwork skills, self-driven and result-oriented mindset, and the ability to keep track of schedules are essential for this role. You should also be willing to work 24x7 on-call and travel onsite to customers as needed. In addition to technical capabilities, the ideal candidate should be able to work independently on CEMLI objects, investigate, analyze, design, and develop solutions for enhancements/developments related to CEMLIs, and lead the support team in Incident and Problem Management. Understanding customer requirements, having hands-on knowledge of Oracle EBS R12 and Fusion/SaaS modules, and good knowledge of business processes and application setups are also important qualifications for this role. If you are passionate about problem-solving, enthusiastic about learning cutting-edge technologies, and customer-centric, this role offers a professional context where you can constantly develop yourself and be in touch with innovative technologies in on-prem and cloud environments. Join us at Oracle and be part of a global team committed to empowering innovation and inclusivity in the workplace.,

As a Lead Software Engineer at JPMorgan Chase within Asset and Wealth Management, you play a crucial role in an agile team dedicated to enhancing, building, and delivering cutting-edge technology products in a secure, stable, and scalable manner. Your primary responsibility lies in developing innovative technology solutions across various technical domains to support the firm's business objectives effectively. Your key job responsibilities include creating, managing, and updating accurate Architecture Current, Target state, and Target State Roadmaps for your application portfolio. You are expected to leverage your expertise as a business domain expert to align technical capabilities with the business strategy, ensuring the realization of desired business outcomes. Additionally, you will collaborate with product owners and application teams to establish and maintain business process flows for the portfolio. You will also take ownership of data domains, data products, and data models in coordination with product owners, data owners, and application teams. Furthermore, you will actively participate in data & domain architecture governance bodies, evaluate new technologies, and provide valuable feedback. Your role involves devising creative data architecture solutions, conducting design and development activities, and troubleshooting technical issues with a forward-thinking mindset. You will identify opportunities for process automation to enhance the operational stability of software applications and systems. Moreover, you will lead evaluation sessions with external vendors, startups, and internal teams to assess data architectural designs and their applicability within the existing systems and information architecture. Additionally, you will spearhead data architecture communities of practice to promote the adoption of modern data architecture technologies. To excel in this role, you must possess formal training or certification in software engineering concepts along with at least 5 years of practical experience. Ideal candidates will have prior experience in Wealth Management technology, encompassing Wealth Planning & Advice, Investing, Lending, and Banking, with proficiency across various asset classes such as Fixed Income, Equities, and Alternatives. A degree in Computer Science, Engineering, or a related field is preferred. Your skillset should include a strong command of software development methodologies, architecture frameworks, design patterns, testing practices, and operational stability. Effective leadership, communication, and problem-solving capabilities are essential, as well as the ability to establish robust engineering communities and guilds. Demonstrated experience in influencing cross-functional teams to deliver modern architecture solutions is highly valued.,

NTT DATA is looking to hire a Helpdesk Senior Representative- Technical Troubleshooting to join the team in Bangalore, Karnataka (IN-KA), India. If you are an exceptional, innovative, and passionate individual seeking to be part of an inclusive, adaptable, and forward-thinking organization, then this opportunity is for you. At NTT DATA, we believe that having the right people on board enables endless possibilities. The quality, integrity, and commitment of our employees are crucial to our company's growth, market presence, and our ability to assist clients in staying ahead of the competition. We are dedicated to hiring the best talent and supporting their professional and personal growth to ensure a promising future for both NTT DATA and its employees. NTT DATA, Inc. is currently seeking a Helpdesk Senior Associate to join the team in Noida. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a value of $30 billion. We cater to 75% of the Fortune Global 100 companies and are devoted to aiding clients in innovating, optimizing, and transforming for long-term success. As a Global Top Employer, we have a diverse team of experts in over 50 countries and a robust partner ecosystem that includes established and start-up companies. Our services range from business and technology consulting, data and artificial intelligence, industry solutions, to the development, implementation, and management of applications, infrastructure, and connectivity. We are recognized as one of the leading providers of digital and AI infrastructure globally. NTT DATA is part of the NTT Group, which invests more than $3.6 billion annually in R&D to empower organizations and society to confidently transition into a sustainable digital future. Visit us at us.nttdata.com.,

We are looking for individuals who resonate with our core belief that Every Day is Game Day at Setu. Our mission is to enrich the world through the power of digital commerce and financial services. Setu, an acquired entity of Pine Labs, is rapidly expanding its reach in Asia, UAE, and the US. At Pine Labs, we share the same core belief and strive to bring our best selves to work daily. As a Customer Happiness Specialist at Setu, you will play a crucial role in ensuring our customers" success is our success. Your responsibilities will include addressing customer/client issues promptly and efficiently to build enduring relationships based on empathy, organization, and timely follow-through. You will serve as the primary point of contact for Setu's customers, handling complaints, providing solutions, and identifying areas for improvement within agreed-upon timelines. Your role will involve acting as a bridge between clients and internal teams, ensuring smooth operations and top-notch support. This encompasses working from the clients" location, managing day-to-day operations, resolving client issues through various channels, understanding API workflows for troubleshooting, collaborating with different teams for issue resolution, and optimizing processes based on support metrics and feedback. The ideal candidate for this role should possess a strong technical acumen to understand API functionalities, a problem-solving mindset to tackle challenges logically, data and analytical skills to work with large datasets effectively, hands-on experience with SaaS CRM tools and ticketing systems, clear communication skills to explain technical concepts to both technical and non-technical stakeholders, a proactive approach to issue resolution, and stakeholder management skills for seamless operations coordination. At Setu, we offer a supportive work environment that empowers you to make a significant impact in your career. You will have the opportunity to collaborate closely with the founding team, access learning and development resources, attend industry events, and enjoy comprehensive health benefits, mental health support, and other perks. We prioritize diversity and merit in our hiring practices. Qualifications: - Education: Bachelor's degree in Business, Finance, Marketing, or related field; MBA preferred. - Experience: 1-3 years of post-onboarding tech support experience. - Outstanding communication skills, both written and verbal, with the ability to influence stakeholders at all levels.,

Senior Advisor Technical Support Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS (Not More than 1 Week of Notice Will Work) 1 Yr of Tech Support International BPO On Papers (Mandate) Minimum 12 Months Exp as a Technical Support International Voice Mandatory . CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver Mandatory Skills: Technical Troubleshooting . Experience: 1-3 Years . Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% SQL Server Database Administrator - 8 to 13yrs -Chennai Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About this Team Team uses to support Banking and leverage application databases. Having onsite and offshore support model. More than 1000+ servers supported by this SQL tower What he will be doing: Regular Oncall and BAU work as and when assigned Work on any new build, new project Work on Automation task Application DBA support Performance tuning Database enhancement projects Migration activities What you bring: Candidate should have Application DBA experience with strong tuning experience with 8 to 13yrs Working knowledge of MS SQL Server database management system (Installation, configuration ,patching and upgrading of Microsoft SQL Server) - SQL SQL 2014,SQL 2016, SQL 2019 and 2022 Database tuning and performance monitoring. SSIS, TSQL,SQL AO, Logshipping and Replication Do general technical trouble shooting and gives consultation to development teams. Should be willing to provide weekend night oncall support and Weekend regular day oncall support on rotational basis What we offer you An exciting opportunity be a part of Worlds Leading FinTech Product MNC A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities FIS is your final career step Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass,

WHAT THE ROLE OFFERS: Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution) Validates technical information, sets fair expectations and disseminates information as needed Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly) Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issues Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues Support business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises) Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date/relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSSs and/or customers regarding technical solutions As a 24 x 7 x 365 organization, MUST BE willing to work in shifts. What it takes: Possesses extensive knowledge in Documentum D2 Thrive & excel in a high-pressure, time sensitive enterprise environment Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills) Excellent Analytical & Technical Troubleshooting skills Fair understanding of OpenText product portfolio and their value proposition to the customer. Good knowledge on both Windows and Linux Operating system environments Excellent understanding on RDBMS (Oracle, SQLServer and Postgres) Basic understanding of Core java program Knowledge on Documentum clients like webtop, DA are added advantage. Bachelors (BE) / Masters Degree (MCA) with 5+ years of experience.

Your Impact: Open Text is seeking Lead Technical Support Specialists (TSS) in Documentum. TSSs are responsible to independently diagnose and resolve complex enterprise customer needs involving unique systems, environments and related operational issues. Constantly and continuously enhances knowledge on OT products, developing self and upskilling team members across the globe. Where relevant, as Subject Matter Expert (SME), participate in documentation and product review too, prior to product release/general availability (GA). WHAT THE ROLE OFFERS: Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution) Validates technical information, sets fair expectations and disseminates information as needed Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly) Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issues Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues As a 24 x 7 x 365 organization, MUST BE willing to work in shifts. Support business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises) Mentors and/or coaches less experienced. Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date/relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSSs and/or customers regarding technical solutions WHAT YOU NEED TO SUCCEED: Possesses extensive knowledge in Documentum Content Server and Documentum Development Tools [REST, DFS and DFC] Thrive & excel in a high-pressure, time sensitive enterprise environment Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills) Excellent Analytical & Technical Troubleshooting skills Great Team Player, Interpersonal skills and Presentation skills Fair understanding of OpenText product portfolio and their value proposition to the customer Good knowledge on both Windows and Linux Operating system environments Excellent understanding on RDBMS (Oracle , SQLServer and Postgres) Basic understanding of Core java program Knowledge on Documentum xPlore is added advantage Bachelors (BE) / Masters Degree (MCA) with 8+ years experience.

About the Role: We are hiring a Product and Sales Specialist for one of the DSS Group companies - NeoDx Biotech Labs, a prominent manufacturer of molecular diagnostics kits . This role is crucial for supporting healthcare professionals in accurate disease detection and management. The ideal candidate will have strong technical knowledge in molecular diagnostics, especially RT-PCR, and experience in key account management, distributor/channel partner development, and revenue generation within the healthcare or diagnostics industry. The position involves driving market penetration, providing application support, and ensuring customer satisfaction. A techno-commercial approach, combining business development with technical expertise, is essential for success in this role. https://www.linkedin.com/company/neodx/ Locations: Delhi, Jaipur, Bhopal, Kolkata, Visakhapatanam/Hyderabad Positions open: 05 Key Responsibilities: Identify and onboard key accounts for RT-PCR diagnostic kits. Develop and execute strategies to achieve revenue targets and business growth, account creation by product management and technical support. Work closely with hospitals, diagnostic labs, oncologists, microbiologists, and research institutions to drive product adoption. Conduct competitor analysis and market intelligence to position NeoDx products effectively. Build and nurture relationships with KOLs (Key Opinion Leaders) to enhance brand credibility and market influence. Demonstrate a strong technical understanding of Real-Time PCR technology, including assay principles, troubleshooting, and workflow optimization. Conduct product demonstrations, technical presentations, and training sessions for customers and channel partners. Support customers with troubleshooting, workflow optimization, and assay validation in clinical and research settings. Collaborate with R&D, Quality, & Regulatory teams to provide field insights for product improvements. Job Specification: Strong understanding of RT-PCR principles, applications, troubleshooting, and assay optimization. Excellent presentation, negotiation, and relationship management skills. Frequent travel to engage with customers and partners. Educational Qualification: Masters Degree / Engineering / Ph.D. in Biotechnology, Molecular Biology, Life Sciences, or a related field.

As a Category & Catalogue Manager at our growing team based out of Gurgaon, you will be responsible for leading the end-to-end catalogue content creation process. This includes developing detailed product attributes, supporting pricing workstreams, managing photoshoots, and collaborating closely with internal catalogue and marketing teams. Your role will involve continuously enhancing catalogue elements such as images, descriptions, and categorization based on customer insights to improve conversion rates. You will also develop and execute strategies to effectively showcase products, ensuring accurate feature and price information across all platforms using in-house tools. Additionally, you will be tasked with validating all catalogue tasks thoroughly before they go live to maintain high accuracy and relevance. Presenting performance metrics related to catalogue quality will also be a key aspect of your role. In terms of customer experience and navigation, you will own the customer journey within the category. Your focus will be on enhancing product discoverability, simplifying navigation, and facilitating decision-making for customers. By identifying key decision-making parameters and ensuring that the catalogue meets these standards for clarity and detail, you will contribute to an improved customer experience. Collaboration with stakeholders to ensure seamless execution and alignment with category goals will also be part of your responsibilities. Driving organic traffic and optimizing conversions will be another crucial aspect of your role. Working in partnership with the Marketing team, you will target relevant audiences to boost conversions within the category. Leveraging platform capabilities, you will design and implement plans to enhance category visibility and engagement. By optimizing product callouts, visuals, and promotional offers, you will strive to improve customer interaction with the catalogue. In terms of technical and cross-functional collaboration, you will proactively troubleshoot and resolve catalogue issues, liaising with central teams as necessary. Providing training and guidance to colleagues to maintain high standards across the category team will also be expected from you. To be successful in this role, you should have 2-3 years of experience in category/catalogue management, preferably within e-commerce or retail. Strong organizational skills, attention to detail, and an excellent understanding of product presentation, photography, and content creation are essential. You should also be able to interpret customer insights and translate them into actionable catalogue strategies. Experience with MS Excel, familiarity with analytics tools, and traffic-driving tactics is required. Strong problem-solving skills and experience with cross-functional collaboration will also be advantageous for this position.,

About the TeamCome join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. About the RoleThe Product Support Representative role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to our UKG Ready customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor, Human Resources, and Payroll modules. This role requires sharp analysis, problem-determination, and troubleshooting skills. Primary/Essential Duties and Key Responsibilities Work as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may also include outbound call backs, e-mails, and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the "Partners for Life" model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success Acquire and maintain knowledge of product related changes and current department policies and procedures Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as required Qualifications Proficient in English, encompassing writing, speaking, and comprehension Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment 1-3 years customer service experience Experience with US Payroll/Time and Labor/HR Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution Confidence and strong leadership abilities Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills Ability to multitask; can prioritize and juggle many tasks or projects at once Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Highly motivated and team oriented Open to working in EST time zones Education and Certifications Bachelor’s degree requiredBCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word Certification in the Payroll/HR industry a plus

Job description Job Title: Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome or up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Provide basic technical support for hardware, software, and network issues. Assist users via calls, chat, or email. Log tickets and escalate as needed. Required Candidate profile Only Male candidates can apply. (2025 passed outs are not eligible) Fresh Candidates and basic knowledge in hardware and networking. Should have willing to learn, and support users effectively.