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9.0 - 11.0 years
0 Lacs
, India
On-site
As an experienced Senior Software Engineer in Support organization aligned with the client team, you will work in a team environment to provide functional and technical expertise/consulting to our clients. As you work with Oracle Health technologies, you will prioritize, plan, and deliver solution-specific requests and projects both independently and in a collaborative and fast-paced team environment. You will use your technical and CCL skills to perform investigations of scripts and the functionalities directly impacted. Creating net new scripts/programs, do requirements gathering, designing and deploy reports, tools/utilities and so on. You will also use your expertise to bring about Oracle Health's innovations and capabilities. Our Software Engineers are also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of a project/ investigation. Your goal is to provide tangible and measurable value outcomes that improve care delivery. Preferred Qualifications: Bachelor's degree or master's degree in IT, Healthcare or related field, or equivalent relevant work experience. Experience and very good understanding in CCL (Cerner Command Language), integrated solution modules, Java Scripting, HTML. At least 9+ years of experience. Experience in other scripting languages would be an added advantage. Experience working with Oracle Health Millennium. Experience in CCL and technical troubleshooting skills. Experience working in Support or Application Managed Services organization. Expectations: Willing to work additional or irregular hours as needed and allowed by local regulations. Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. Consult with clients on service line workflow and guide them through interdependencies and design decision impacts for custom CCL reporting and custom CCL scripting. Provide support on Custom scripts developed by the client and Oracle Health. Provide solution oversight, direction, and expertise to stakeholders. Develop and maintain complex CCL scripts and applications. Collaborate with cross-functional teams to design and implement scalable solutions. Troubleshoot and resolve technical issues related to CCL. Drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients. Mitigate solution risks and issues. Lead client meetings and events. Drive internal team initiatives. Travel need will be based on business (10% - 20%). Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position. Perform other responsibilities as assigned. Career Level - IC3
Posted 1 month ago
1.0 - 6.0 years
1 - 4 Lacs
Noida
Work from Office
Tech Mahindra Ltd Pune Hiring for International Voice & Email Process Contact- Aditi - 7057617707 Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)Role & responsibilities Excellent communication skills, verbal and written both Minimum 1 year & above experience required in a Voice International Process Must have good thought process Candidate should be Tech savvy, well versed with Technical Troubleshooting Should have knowledge of Computer Networking Investigates and resolves concerns raised by the customer Engages the resources appropriate for resolving issues. Ensures that end to end resolution is provided to the customer by coordinating with different teams Proactively escalates by phone, following up by email, through the appropriate hierarchical structures. Complete Issue resolution within prescribed timeframes. Required profile Should possess good verbal and written communication skills in English. Should have good comprehensibility and understandability of what customers want. Should have critical thought process and decision making capability with focus on accuracy. Should be flexible for all circumstances and be self-driven, motivated and persistent. Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics Candidates should be open to a shift of 24x7. Mostly Night shifts
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Description We are looking for an enthusiastic International Customer Support representative to join our team in India. In this role, you will be responsible for providing top-notch support to our international clients, ensuring their needs are met with professionalism and efficiency. Responsibilities Provide exceptional customer support to international clients via phone. Resolve customer inquiries and issues promptly and effectively. Collaborate with cross-functional teams to improve customer experience. Maintain accurate records of customer interactions and feedback. Skills and Qualifications Undergraduate and Bachelor's degree in any discipline. 1-5 years of experience in customer support or related field. Fluency in English; proficiency in additional languages is a plus. Strong communication and interpersonal skills. Problem-solving mindset with the ability to handle challenging situations. Ability to work in a fast-paced environment and manage multiple tasks.. For Further Details, HR Contact : Jai Reaka 9985097921
Posted 1 month ago
1.0 - 6.0 years
3 - 4 Lacs
Pune, Bengaluru
Work from Office
Technical Support/Service Desk Min. 1 year of experience in International Technical Support (Voice) Any Graduate WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 4 LPA Notice- Immediate Contact - HR Riyanshi-9521017693 HR Mahak-8529625871
Posted 2 months ago
2.0 - 7.0 years
5 - 10 Lacs
Vapi, Sarigam
Work from Office
Key Responsibilities : - Lead development of customized colour masterbatches as per RAL/Pantone standards Manage lab operations, shade matching, and pigment dispersion Supervise team and ensure timely project delivery Drive innovation and cost-effective formulations Handle lab-to-production scale-up and technical trials Coordinate with sales and clients for shade approvals and support Ensure compliance with ISO, ROHS, and food-grade norms Maintain formulation records and technical documentation Collaborate with production, QC, and purchase teams for smooth operations Stay updated on raw materials, technologies, and market trends Desired Candidate Profile: Plastic Masterbatch Industry Commitment : - Demonstrates strong work ethic with consistent attendance and punctuality. Willing to go the extra mile to meet production, R&D, or client delivery timelines. Takes ownership of tasks and follows through with minimal supervision. Displays long-term vision and loyalty toward organizational growth. Adapts quickly to factory culture and complies with safety and quality systems. Calibre : - Sound technical knowledge of polymer processing, pigment dispersion, and compounding. Skilled in problem-solving during production and formulation challenges. Hands-on experience with twin-screw extruders, lab testing (MFI, Color Matching, etc.). Strong analytical ability and attention to detail in formulation optimization. Capable of working in cross-functional teams (R&D, QC, Production, Marketing). Educational background in Polymer Science / Chemical Engineering preferred. Qualification : - Experienced leader in colour masterbatch development with deep expertise in pigment dispersion, polymer compatibility, and precision color matching. Skilled in managing lab teams, developing customized solutions for diverse plastic applications, and scaling formulations from lab to production. Proven track record of innovation, customer collaboration, and maintaining global color standards (RAL, Pantone). Required Skill Set : - Colour Masterbatch Pigment Dispersion Color Matching Spectrophotometer (X-Rite / Datacolor) RAL / Pantone / NCS Standards Polymer Compatibility Carrier Resin Selection Additive Masterbatch Polyolefins (PP, PE), PET, PS, ABS, TPE Shade Development Opacity / Transparency Control UV Stability Light Fastness Migration Resistance Film / Molding / Fiber Applications Formulation Scale-up Design of Experiments (DOE) R&D Project Management Product Innovation Cost Optimization Technical Troubleshooting Quality Control (QC) ISO Standards / REACH / ROHS Team Leadership Client Technical Support Lab-to-Production Transfer New Product Development (NPD) Location : - Sarigam,Vapi Candidates Location : - Sarigam or Nearby
Posted 2 months ago
3.0 - 7.0 years
3 - 7 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Varuna Integrated Logistics Pvt. Ltd is looking for Incharge - Fleet Maintenance to join our dynamic team and embark on a rewarding career journey Supervise fleet maintenance and repairs Ensure vehicle safety and compliance Monitor fuel efficiency and costs Manage fleet schedules and logistics
Posted 2 months ago
6.0 - 10.0 years
14 - 18 Lacs
Bengaluru
Work from Office
Role & responsibilities Job Title: Senior Manager (Network) Job Location: Bangalore Department: Network Experience: 6+ years relevant experience. Education MBA from IIMs / Tier 1 B-Schools preferably Short Descriptions: 1) Responsible for managing site-level operations by identifying and resolving operational issues, analyzing dashboards to reduce losses, managing pendency, and ensuring smooth warehouse functions. 2) Experience in warehouse/logistics operations, RCA preparation, stakeholder coordination, and technical troubleshooting is essential. 3) Skillset : MS Excel, Data Analysis, Communication Skills Interested candidates please apply here. Also share your profile to chidananda@manpower.co.in; Best Regards, HR Team Manpower Group Preferred candidate profile
Posted 2 months ago
1.0 - 3.0 years
1 - 3 Lacs
Pune
Work from Office
Technical support (International) Min 1 yr exp into Technical Support (International) CTC - Up to 4 LPA + Variables Any Graduate (Mandate) 24*7 Shifts (US) 5 days working, WFO Both way cab Location - Hinjewadi, Pune Number - 7023955677 (HR Kajal)
Posted 2 months ago
0.0 - 1.0 years
2 - 2 Lacs
Pune
Work from Office
International Technical Support CTC - 2.5 LPA +Allowances + Incentives Both Side Cab Rotational Shifts 5 days working WORK FROM OFFICE Immediate Joiners only For more details: +91 8690900776 nidhivghrs@gmail.com Required Candidate profile - Only Technical Graduates are eligible - Willing to work in US Shifts - Excellent written and verbal communication skills
Posted 2 months ago
1.0 - 6.0 years
3 - 8 Lacs
Pune, Gurugram, Delhi / NCR
Work from Office
HIRING FOR TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS LOC - GURGAON, PUNE GRAD/UG WITH EXPERIENCE OF 1 YEAR IN SAME SAL- MAX UPTO 58000 INHAND WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVES IMMEDIATE JOINERS ONLY (0-7 DAYS) Shruti 9958371382 Required Candidate profile Cloud | 0365 | SCCM | SCCIM | ODSP | AVD | RDS | FSMO Provide Level 2/3 technical support across users and teams Ensure secure and smooth operations Manage DNS, DHCP, and server-side configurations
Posted 2 months ago
0.0 - 5.0 years
3 - 4 Lacs
Chennai
Work from Office
Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for International Technical Support Engineer - Voice process. You profile is shortlisted from Naukri for Technical Support Engineer - Voice process. role with Movate Experience- We are looking for Min 1 to 6 years experience with excellent communication skills. Designation - Technical support Engineer. Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation / Degree Mandatory) Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Roles and Responsibilities Looking for candidates with excellent communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be excellent in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Voice experience is preferred. Networking Experience with International Voice is mandatory. Essential Functions: Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Perks and Benefits Salary - 3lpa to 5.5lpa (based on experience) Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break) Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office) Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005 Language: Excellent in English is mandatory Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund Schedule: Night shift (rotational) Contact : Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Desired Candidate Profile 1-6 years of experience in international technical support or network support role. Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc. . Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.
Posted 2 months ago
5.0 - 10.0 years
3 - 7 Lacs
Gurugram
Work from Office
AHEAD is searching for a Virtualization & Compute Engineer to be a part of our Managed Services team. Candidates will be primarily responsible for the overall health and maintenance of virtualization and compute products in our managed services customer environments. Candidates will serve as a valued member of the Managed Services Virtualization team, providing tier2level support for virtualization technologies. The ideal candidate should be eager to learn, customer focused, an effective communicator, self-initiating and able to perform most tasks without direct oversight. Roles and Responsibilities Provide enterprise-level operational support for incidents, problem, and change management activities Investigate and triage technical events and requests needing additional resources Intelligently escalate issues to level 3 engineering Work across technical teams to troubleshoot complex infrastructure issues Work with vendors to resolve virtualization and compute issues Plan and perform maintenance activities Create and maintain detailed documentation Ensure that clients' infrastructure is healthy, stable, documented, and configured with accepted technical best practices Communicate with customers and internal teams with transparency Participate in on-call rotation Complete training and certification as assigned to further skills and knowledge Qualifications Bachelor's degree or equivalent in Information Systems or related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted) 5+ yrs of experience with Virtualization technologies Experience with VMware vSphere/VVF required Experience with Nutanix AHV preferred Experience with Microsoft Hyper-V preferred 5+ yrs of experience with operational administration of IT systems 5+yrs of experience with performance monitoring tools (LogicMonitor, Elastic, etc.) 5+ yrs of experience with an enterprise ITSM system. ServiceNow preferred Experience with Cisco UCS and Dell hardware systems required Familiarity with Dell PowerFlex/PowerStore/VxRail preferred Operating System skills with Windows and Linux preferred Understanding of PowerShell and PowerCLI. Ability to create and utilize scripts preferred Managed services or consulting experience preferred VMware Certified Professional certification required ITILv4 certification preferred Soft Skills: Technical troubleshooting and problem-solving capabilities Approach projects and problems with a security first mindset Superior customer service and training skills Possess a strong sense of urgency and ability to set priorities Ability to work without direct supervision Team-oriented collaborator willing to share knowledge and experience Solid communicator with the ability to provide professional documentation Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Ability to effectively interact with all levels of business via phone, written communication, and in person Skilled in achieving results in a customer centric environment Self-motivated, able to work in a fast-paced environment
Posted 2 months ago
6.0 - 12.0 years
7 - 12 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Description We are seeking a skilled Maintenance Manager to oversee our facility's maintenance operations in Bengaluru West near Kengeri. The ideal candidate will have a strong technical background, leadership experience, and a commitment to ensuring all equipment and systems function efficiently, irrespective of the day, date, and year. Responsibilities Oversee the maintenance operations of the facility to ensure optimal functioning of all equipment and systems. Develop and implement preventive maintenance schedules to minimize downtime and enhance productivity. Manage a team of maintenance technicians, providing training, guidance, and performance evaluations. Coordinate with other departments to ensure maintenance activities align with production schedules and .operational needs. Maintain records of maintenance activities, inventory, and equipment status for reporting and analysis. Ensure compliance with safety regulations and best practices in all maintenance activities. Manage budgets for maintenance operations and report on expenses. Skills and Qualifications Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field. 6-12 years of experience in maintenance management or a related field. Strong knowledge of HVAC, electrical, plumbing, and mechanical systems. Proficient in using maintenance management software and tools. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Ability to work under pressure and manage multiple projects simultaneously. Good communication skill in English, Kannada and Hindi. Ability to stay calm and focussed on the task given. About the Job Poster: NEEDUS TALENT CONSULTING - Recruitment Partners. We have ei stablished partnerships with many companies in Bengaluru over the last 8 years placing over 250 middle and large companies. This company
Posted 2 months ago
1.0 - 6.0 years
2 - 5 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
Hardware & Network Trainer: Job Description: Faculty will be responsible for training the students on various platforms Should have strong knowledge in Hardware, Networking, Windows 10, (CCNA - Switching & Routing, Security) Microsoft Server (MCSA, MCSE, MS 365, SharePoint), Linux, Cloud Computing Should also be able to accept new concepts & upgrade as per requirements Make candidates capable to operate various computer applications efficiently such as (MS Word, MS Excel, MS Power Point, Typing Skills, Email Etiquette, Internet browsing & basic hardware.) Prepare required training plan and execute accordingly. Conduct weekly / fortnightly / monthly assessments at the Centre and evaluate the progress as per the SOP. Relevant technical training experience and a strong background in computer science and training You should be engaging and passionate about teaching and technology. You should be an expert in your field and can explain and reason on topics in that domain in a way that your audience understands. Key Skills Required: HW, NW, MCSE, CCNA, RHCE, Good communication and presentation skills
Posted 2 months ago
3.0 - 5.0 years
3 - 5 Lacs
Mumbai, Maharashtra, India
On-site
Support any technical activity on Alstom products during PI period as well as Commissioning, Warranty (and Validation & Certification phase if applicable) Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions Define troubleshooting methodology Provides technical guidance and supports technicians in troubleshooting and repairs Provides feedback on technical documentation deficiencies. Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements Drive Kx (8D) issues with Quality and internal & external Suppliers as support of Project Product Introduction Manager (PrPIM) Ensure completeness and quality of input to Failure Management data base for RAMS exploitation Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support). Drive and support containment to avoid reoccurrence of failures Supports as-maintained Alstom product configuration control and relevant documentation management Support technical reviews with internal and external Suppliers, partners, customers, authorities Ensure & facilitate information flow within the PI Customer Site, PI functions and project teams. Provides status and transparence on PI activities, key technical issues, to PrPIM. Apply EHS requirements on site with the support of EHS team representatives Drive technical Return of Experience/reporting/feedback as support of PrPIM Support Obsolescence Management (if applicable) Support preparation and implementation of Field Modifications (FM) Performance measurements: Achievement of contractual reliability (milestone) targets Achievement of contractual availability (milestone) targets Containment and solution of K1S/K2/K3 issues on time (Considering K1S safety relevant issue, K2 issue causing major passenger service disruption, K3 issue having impact on service availability and product reliability) Completeness and Quality of failure/event diagnosis/data and relevant documentation Reliability improvement after FM implementation Achievement of PI Dashboard Achievement of configuration updates Achievement of REX implementation Audit results (internal and external) Compliance with EHS rules and work-related processes MAIN REQUIRED COMPETENCES Educational Requirements Mandatory: Graduate in Engineering or Industrial Internal EHS training English Desirable: Master's degree in Engineering Experience Mandatory: Several years of technical experience, either mechanical or electrical / electronic engineering Railway safety & RAM EHS knowledge/exposure Product knowledge Data analytics Desirable: General Railway knowledge Field Experience Problem Solving skills DFQ, Quality and Audit skills Customer contact Competencies & Skills Refer to HR system vs PI job codes
Posted 2 months ago
0.0 - 2.0 years
1 - 3 Lacs
Mohali, Punjab, India
On-site
Roles and Responsibilities Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner. Utilize strong communication skills to build rapport with customers and understand their needs effectively. Work independently with minimal supervision while maintaining high levels of productivity and accuracy. Collaborate with team members to achieve common goals and objectives. Provide exceptional chat support to customers through various platforms (e.g., WhatsApp, Facebook Messenger). Desired Candidate Profile Empathetic interpersonal skills: ability to understand diverse perspectives and respond appropriately. Strong time management skills; ability to prioritize tasks efficiently under pressure. Proficiency in using technology for work purposes (e.g., typing speed, computer literacy). Excellent written communication skills in English; ability to communicate clearly via text-based channels. 0-5 years of experience in blended process or similar role. Only Mohali and nearby candidates are eligible. Candidate must be an immediate joiner. Job Details 5.5 days working Shift- 9 hours (Including 1 Hour break) Rotational Shifts/ Week-off Vaccinated double dose. Salary -30kCTC/ In-Hand - 26.5k Location- Mohali (WFO) Benefits & Perks PF Gratuity Health Insurance
Posted 2 months ago
0.0 - 4.0 years
1 - 3 Lacs
Mohali, Punjab, India
On-site
Role & responsibilities Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner. Utilize strong communication skills to build rapport with customers and understand their needs effectively. Work independently with minimal supervision while maintaining high levels of productivity and accuracy. Collaborate with team members to achieve common goals and objectives. Provide exceptional chat support to customers through various platforms (e.g., WhatsApp, Facebook Messenger). Preferred candidate profile Empathetic interpersonal skills: ability to understand diverse perspectives and respond appropriately. Strong time management skills; ability to prioritize tasks efficiently under pressure. Proficiency in using technology for work purposes (e.g., typing speed, computer literacy). Excellent written communication skills in English; ability to communicate clearly via text-based channels. 0-5 years of experience in non-voice process or similar role. Only Mohali and nearby candidates are eligible. Candidate must be an immediate joiner. NO PURSUING CANDIDATES. Perks and benefits PF Gratuity Health Insurance Job Details 5.5 days working Shift- 9 hours (Including 1 Hour break) Rotational Shifts/ Week-off Vaccinated double dose. Salary -25kCTC/ In-Hand 21k Location- Mohali (WFO)
Posted 2 months ago
0.0 - 4.0 years
1 - 3 Lacs
Jaipur, Rajasthan, India
On-site
Role & responsibilities Provide customer support through various channels such as email, chat, and non-voice processes. Handle international customer inquiries with a focus on blended process (email + chat). Offer product solutions to customers based on their requirements. Maintain accurate records of customer interactions using CRM software. Collaborate with internal teams to resolve complex issues. Preferred candidate profile 0-3 years of experience in BPO Customer Service or related field. Strong communication skills for effective interaction with customers via multiple channels (email, chat). Ability to work in a fast-paced environment handling multiple tasks simultaneously. Proficiency in International Chat Process and Non-Voice Process is essential. Graduation Must Fresher's/Experienced NO PERSUING CANDIDATES WILL BE ENTERTAINED Immediate Joiner Perks and benefits 5 days working Any 2 days Week off Shift- 9 hours (Including 1 Hour break) Rotational Shifts/ Week-off Salary -27000 CTC/ In-Hand 24,500 + 2500 PLI
Posted 2 months ago
1.0 - 4.0 years
1 - 3 Lacs
Thane, Maharashtra, India
Remote
Responsible for logging tickets, monitoring, assigningticketsto respective support engineers. Providing first level of remote technical support to clients. Making sure that the ticketsare responded within the required time frame to meet the SLAs. Escalating thecallsto support manager if tickets are not responded or resolved within the time. Vendor management. IT assets management. Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers. Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.
Posted 2 months ago
3.0 - 4.0 years
1 - 2 Lacs
Pune, Maharashtra, India
On-site
The client is a large investment bank, operating on a global scale. The scope of the project comprises of the following functional areas: Build & Deploy DevOps toolchains: GitLab (20%) and an integrated platform consisting of commercial and inhouse tools (80%) Security Scanning Collaboration Tools Software Governance Regulatory Requirements The goal of the project is to plan migration, decommissioning and final removal of all these services. In the meantime, we will provide support and maintenance, conduct enhancements and development projects, ensure optimal performance, security, and reliability. Responsibilities Triage the issue (or fulfil the request) following the Knowledge Base (KB), which includes: Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and email Taking ownership of each client issue through root cause and solution Interacting daily with internal 2nd level support staff Coordinating / escalating to other support teams and business groups Collecting complete information from the end user (via Teams or Rocket chat) Running automated troubleshooting packages/scripts Advising the end user Documenting the issue in the ticket Resolve the ticket or assign it to the L2 sub-group If required, return to the user for more information required by L2, or to relay information from L2 Providing 24/7 standby support in rotation Skills Ideally 3-4 years of customer support experience Fluency in English (written and spoken) Programming background Understanding of Linux Ability to write shell scripts Experience with ETL processes and tools Experience with batch processes and tools POC for high-priority tickets including overall triage and management Identifying, monitoring, and reporting trends, driving go-to-green plans. Assistance with work driver and alert reduction efforts across the application portfolio Experience using such ticketing tools as Jira, ServiceNow, GitLab, Confluence Working experience using Splunk, Grafana and/or Nagios Nice to have Investment banking experience
Posted 2 months ago
3.0 - 10.0 years
1 - 2 Lacs
Pune, Maharashtra, India
On-site
Our client is an EU subsidiary of a Global Financial Bank working in multiple markets and asset classes. We are seeking a highly skilled WK OneSumX Technical Specialist to support the Client in the implementation, optimization, and maintenance of the Wolters Kluwer OneSumX regulatory reporting platform. This role requires deep technical expertise in OneSumX configuration, integration, and customization, ensuring seamless regulatory reporting and compliance processes. The ideal candidate will have experience working in financial institutions and regulatory reporting environments, with strong knowledge of data management, system integration, and regulatory frameworks such as EMIR, MIFID, Basel, and IFRS. Responsibilities OneSumX Support : Effectively raise, record, monitor progress of all incidents and service requests specific to Customer's OneSumX into the central ITSM tools Provide timely feedback to the business and stakeholders as required. Provide troubleshooting solutions, report and analyze tickets raised Liaise with other support/development teams to resolve cross-system issues Elaboration OneSumX System Implementation & Configuration: Lead the setup, configuration, and customization of OneSumX for regulatory reporting. Ensure smooth integration with existing banking systems, data sources, and reporting frameworks. Technical Support & Troubleshooting: Provide technical expertise and troubleshooting support for OneSumX-related issues. Work with vendors and internal IT teams to resolve system bugs, upgrades, and patches. Data Management & ETL Processes: Design and optimize ETL processes to ensure efficient data extraction, transformation, and loading into OneSumX. Maintain data accuracy and integrity for regulatory submissions. System Enhancements & Performance Optimization: Identify opportunities for performance improvements and automation within OneSumX. Implement best practices for system scalability, efficiency, and compliance. Regulatory Compliance & Reporting Support: Work closely with Compliance, Risk, and Reporting teams to ensure alignment with regulatory requirements (EMIR, MIFID, Basel, IFRS, etc.). Support testing and validation of reports before submission to regulators. Stakeholder Collaboration: Liaise with internal stakeholders, including IT, Compliance, Finance, and Operations, to ensure seamless integration of OneSumX with business processes. Work with Wolters Kluwer support teams to address system enhancements and issue resolution. Testing & UAT: Support User Acceptance Testing (UAT) for OneSumX upgrades and new regulatory requirements. Ensure compliance with internal testing and change management processes. Documentation & Training: Maintain comprehensive technical documentation, including system configurations, troubleshooting guides, and data mappings. Provide training and knowledge sharing to internal teams on OneSumX functionalities and enhancements. Skills At least 5+ years of relevant experience Experience with OneSumX suite or other similar regulatory reporting tool like SAS, AxiomSL Banking /Financial Services and Regulatory reporting experience is required Technical expertise in Wolters Kluwer OneSumX configuration, implementation, and support. In addition: Strong experience with data integration, ETL processes, and system architecture for regulatory reporting. Familiarity with regulatory frameworks such as EMIR, MIFID, Basel III, IFRS, and local regulatory requirements. Experience in SQL, data modeling, and database management for financial reporting systems. Hands-on experience with OneSumX report development, customization, and troubleshooting. Knowledge of financial instruments, trade lifecycle, and transaction reporting. Strong problem-solving skills and ability to analyze complex technical and regulatory challenges. Experience in working with cross-functional teams, including Compliance, Risk, IT, and Finance. Ability to document technical processes and system configurations clearly. Nice to have Experience in Azure Fabric Training on Datawarehousing, BI, Data modelling, Microsoft SQL server, SSIS, Scrum Experience in financial regulatory reporting tools beyond OneSumX (e.g., AxiomSL, Regnology, or other RegTech platforms). Knowledge of automation tools and scripting languages for process optimization. Understanding of cloud-based regulatory reporting solutions and API integrations. Exposure to agile project management methodologies and experience working in fast-paced regulatory environments.
Posted 2 months ago
1.0 - 6.0 years
3 - 8 Lacs
Pune, Gurugram, Delhi / NCR
Work from Office
HIRING FOR TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS GRAD/UG WITH EXPERIENCE OF 1 YEAR IN SAME SAL- MAX UPTO 58000 INHAND LOC - GURGAON, PUNE WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVES IMMEDIATE JOINERS ONLY (0-7 DAYS) KAJAL 8860800235 Required Candidate profile Provide Level 2/3 technical support across users and teams Ensure secure and smooth operations Manage DNS, DHCP, and server-side configurations
Posted 2 months ago
8.0 - 13.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Responsibilities Design and build solutions for complex business workflows Understanding the user persona and deliver slick experience. Take end to end ownership of components and be responsible for the sub systems that you work on from design, code, testing, integration, deployment, enhancements etc. Write high quality code and taking responsibility of their task Solve performance bottlenecks Mentor junior engineers Communicate and collaborate with management, product, QA, UI/UX teams. Deliver with quality, on time in a fast-paced start-up environment: Bachelor/Master's in computer science or relevant fields 8 + years of relevant experience. Strong sense of ownership. Excellent Java and object-oriented development skills. Experience in building and scaling microserives Strong problem solving skills, technical troubleshooting and diagnosing Expected to be a role model for young engineers, have a strong sense of code quality and enforce code quality within the team. Strong knowledge in RDBMS and NoSql technologies Experience in developing backeds for enterprise systems like eCommerce / manufacturing / supply chain etc. Excellent understanding of Debugging performance and optimisation techniques. Experience in Java, Mongo, MySQl, AWS technologies, ELK stack, Spring boot, Kafka Experience in developing any large scale Experience in cloud technologies Demonstrated ability to deliver in a fast paced environment Good Communication SkillsAdd ons: Experience in Big Data Technologies, Data Warehousing AI/ML experience Experience in architecting large scale SaaS products/platforms like eCommerce, manufacturing, supply chain, etc.,
Posted 2 months ago
3.0 - 8.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Skills & Qualifications Bachelor/masters in computer science or relevant fields. 3+ years of relevant experience. Strong sense of ownership. Experience in building and scaling microservices. Strong problem-solving skills, technical troubleshooting and diagnosing. Expected to be a role model for young engineers, have a strong sense of code quality and enforce code quality within the team. Excellent understanding of Debugging performance and optimization techniques. Experience in JavaScript, HTML & CSS, React js Experience in developing any large-scale Experience in cloud technologies. Demonstrated ability to deliver in a fast-paced environment. Good Communication Skills.
Posted 2 months ago
0.0 - 1.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Technical Support(Chat) - Customer service profile Location: Bangalore | Freshers Only Salary Upto - 3.5 LPA 5Days WFO | US Shift | 1side Cab Immediate Joiners only | Joining 20 June Call/ WhatsApp Latika: 9810996899 Email: latika.chopra05@gmail.com Required Candidate profile Technical Graduate Preferred(BCA, MCA, B.Tech, M.Tech)
Posted 2 months ago
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