IT Support Engineer

Ghrs Training

1 - 3 years

1 - 3 Lacs

Bengaluru Karnataka India

Posted:17 hours ago| Platform: Foundit logo

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Skills Required

Technical Troubleshooting Active Directory

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

Provide first and second-level support for all IT-related issues, including hardware, software, network, and peripheral devices
Install, configure, and maintain operating systems, software applications, and hardware components
Troubleshoot system errors, software malfunctions, and network issues
Assist in setting up new hardware and performing system upgrades
Maintain and update user accounts, permissions, and access rights via Active Directory or similar tools
Ensure the functionality of local and remote access systems
Provide remote desktop support to users for troubleshooting and resolution
Monitor and resolve network connectivity and infrastructure issues
Document all incidents, solutions, and processes for future reference
Maintain a detailed log of technical issues, solutions, and follow-up actions
Collaborate with other IT teams for complex troubleshooting and system improvements
Provide training and technical guidance to end-users
Ensure compliance with security and data protection policies

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