368 Technical Troubleshooting Jobs

Req ID: 328093 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Access Services General to join our team in Hyderabad, Telangana (IN-TG), India (IN). Utilizes technical and operational expertise to support and provide recommendations to deliver effective IT services that will meet the day to day needs of the business Job Accountabilities Key Accountabilities Consult and recommend necessary actions for effective operational delivery of core IT Services to all business partners within own area of responsibility: Infrastructure Network Workplace Application Security Utilize technology and collaborative skills to provide design expertise for the introduction of new solutions and services in support of the Business strategy. Collaborates with all peers and partners (internal & external) Monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility. Maintain methods, tools and standards to ensure service availability and performance. Provide technological input to implementation and operation. Supports business projects in planning stages to support consistent design and implementation within existing (planned) infrastructure. Contributes to the positive impact of the service improvement programs through effective use KPIs. Business Travel, as required Extended Hours during Peak Periods/Shift Work/Holiday Work, as required Regular Predictable Attendance Visibility in the Office, as required Business Travel, as required Extended Hours during Peak Periods/Shift Work/Holiday Work, as required Regular Predictable Attendance Visibility in the Office, as required Skills Functional/Technical Skills Analytical Thinking - Proficiency Level Intermediate Business Acumen - Proficiency Level Basic Knowledge of Organization - Proficiency Level Basic Application Landscape Knowledge - Proficiency Level Intermediate Capacity Planning & Management - Proficiency Level Basic Change Control - Proficiency Level Intermediate Computer Operations - Proficiency Level Intermediate Hardware Infrastructure - Proficiency Level Intermediate IT Standards, Procedures & Policies - Proficiency Level Intermediate IT Systems Management - Proficiency Level Intermediate ITIL (Information Technology Infrastructure - Proficiency Level Basic Technical Troubleshooting - Proficiency Level Intermediate Required Education and Experience Bachelors degree and 3 or more years of experience in the information technology MS Office experience Knowledge of information technology operations Preferred Strong analytical skills Customer service experience Strong verbal and written communication skills About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each clients needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you&aposd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Req ID: 328089 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Access services to join our team in Hyderabad, Telangana (IN-TG), India (IN). Purpose Drives technical implementation of processes or capabilities to address compliance, security and general IT risks to ensure that IT supports the business objectives of the group. Oversees implementation of technologies and programs with focus on local and regional deployments. Job Accountabilities Key Accountabilities Responsible for effective delivery of projects and services on mitigation of risks and control implementation leading to effective risk management. Assists projects to identify and align business with technical capabilities, design security controls and test their effectiveness ensuring the product implemented addresses both business and security needs. Applies and supports IT security, risk and compliance technologies leading to higher adoption rates. Provides consultancy on security architecture and product standards ensuring business meets the minimum-security standard. Participates in supplier assurance management and identifies gaps in services provided. Analyzes security response processes leading to effective risk reduction. Provides support and consultancy for gathering of security metrics information leading to identification of areas for improvement. Contributes to the execution of security initiatives by deploying, configuring and supporting security technologies especially those utilizing physical and virtual architectures. Contributes to the development of comprehensive project plans and drive the execution of these plans to ensure project success. Act as a project assurance representative on many projects simultaneously. Ensure that project objectives are delivered on time and meet stakeholder expectations for quality. Manage project task execution independently Provide security subject matter expertise, evaluating proposals and recommending available solutions. Contributes to projects and ensures direction is consistent with the business goals and objectives identified for a given solution; provides guidance to engaged, 3rd party contractors and consultants. Updates and delivers status of initiatives; manages plan to remediate compliance gaps and supports audit initiatives. Leads implementation and support of processes, security supplier interactions, application security, and incident response. Responsible for implementing and enforcing IT policies, stakeholder engagement, security technology implementation, security architecture, and security supplier management and engagement. Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business, collaborating with IT colleagues from across the wider function to agree an approach for project / program management. Support maintenance of IT security capabilities in alignment with defined service level agreements. Extended Hours during Peak Periods/Shift Work/Holiday Work, as required Regular Predictable Attendance Skills Functional/Technical Skills Application Design, Architecture - Proficiency Level Intermediate Change Control - Proficiency Level Intermediate Information Security Architecture - Proficiency - Level Intermediate Information Security Technologies - Proficiency Level Intermediate IT Service - Management (ITSM) - Proficiency Level Basic Network and Internet Security - Proficiency Level Intermediate System and Technology Integration - Proficiency Level Intermediate System Development Life Cycle - Proficiency Level Intermediate Technical Troubleshooting - Proficiency Level Intermediate Risk Management - Proficiency Level Intermediate Specific Technical Skills Intermediate proficiency in scripting and general automation (Python or Powershell) Intermediate proficiency in Cloud Automation (AWS, Azure and GCP) Basic proficiency in containerization and orchestration (Docker, Kuberenetes) Basic proficiency in CI/CD Pipelines (Jenkins, GitHub Actions) Basic proficiency in IaC (Terraform) Required Bachelors degree and 5 or more years of experience in the information technology area IT Governance experience Project management experience Experience with software development lifecycle process Experience in Information Security and User Experience Design MS Office experience Experience with O365 SharePoint / Teams Technical Writing skills Knowledge of private/public cloud services, concepts of cloud security of ZERO trust About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you&aposd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

As a Mobile App Developer specializing in React Native at Albatross Marine Inc., you will play a crucial role in developing and maintaining mobile applications to ensure the safety and efficiency of maritime operations. Your responsibilities will include testing and debugging code, integrating third-party APIs, collaborating with UI/UX designers, and ensuring the performance, quality, and responsiveness of applications. You will work closely with backend developers to integrate front-end elements with server-side logic, contributing to the success of our flagship product, Oceanaut, and other marine IT solutions. To excel in this role, you should be proficient in software development and programming, with experience in Reactive Native and similar frameworks. Knowledge of databases and integration techniques, as well as skills in Cascading Style Sheets (CSS) for styling applications, are essential. Your excellent problem-solving abilities and technical troubleshooting skills will be put to the test as you tackle complex challenges in the development process. Strong collaboration and communication skills are key to working effectively with a diverse team of professionals. If you have experience in mobile app deployment on both iOS and Android platforms, it will be considered a strong advantage. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred to demonstrate your academic foundation in this field. Join our team of experienced professionals at Albatross Marine Inc. and be part of our mission to lead maritime businesses to success with innovative and customized IT solutions.,

The Advanced Customer Services (ACS) unit within Oracle's Customer Service Organization establishes long-term relationships with customers through service contracts and project-based services. The ACS team sells IT services on fixed price and T&M basis to large Oracle customers with critical applications. ACS provides tailored support to ensure Oracle technology investments deliver innovation and performance within the customer's IT environment. As a member of the Support organization, you will deliver post-sales support and solutions to Oracle customers, resolving non-technical inquiries and technical questions related to Electronic Support Services. You will serve as a primary point of contact, facilitating customer relationships and providing advice to internal Oracle employees on customer situations and escalated issues. As a Senior Systems Engineer, you will interface with customer IT staff, resolving technical problems related to Oracle products. You are expected to work independently, providing guidance to management and ensuring customer satisfaction. A Bachelor's degree in Computer Science or equivalent experience is preferred with expertise in Oracle products. Responsibilities include: - Available for 24x7 support - Performance tuning skills in Oracle Database, GoldenGate, Exadata, Oracle RAC, ASM, Data Guard, Backup & Recovery - Strong DBA skills with Oracle Database 11g and 12c - Implementing high availability features of Oracle Database - Experience with Oracle Enterprise Manager (OEM) - Knowledge of DB Security tools - Technical troubleshooting and support process understanding - Managing escalated technical situations, developing action plans - Spotting proactive services for customer benefits - Collaborating with Development and Support - Strong analytical skills and 10+ years of Oracle Database experience - BE/BTech or MS in Computer Science preferred - Oracle certifications are a plus - Travel to client locations may be required Oracle, a world leader in cloud solutions, partners with industry leaders and operates with integrity. We are committed to growing an inclusive workforce that promotes opportunities for all. Oracle offers competitive benefits, flexible medical, life insurance, and retirement options, and encourages community involvement through volunteer programs. We are dedicated to including people with disabilities in the employment process and provide accessibility assistance upon request.,

The Field Fluids Supervisor/ Drilling & completion fluid supervisor is responsible for overseeing all Drilling and Completion fluids related activities on the rig site/field to ensure safe and cost-efficient execution in line with the program and company policies. Reporting to the Drilling Supervisor, you will collaborate with the office-based team to coordinate field requirements. You should hold a University Degree in Engineering or Masters in Sciences with at least 10 years of experience in Drilling and Completion fluids, including a minimum of 3+ years in operational management. It is essential to have expertise in mud formulation in high-temperature environments, handling cement recipes at elevated temperatures, managing heavier SOBM, and working in HPHT settings. Experience in MPD and utilizing mud chillers and coolers is preferred. Your responsibilities include ensuring HSE compliance during operations, communicating incidents to management, managing Drilling and completions fluids HSE issues, promoting Process Safety Management, and conducting safety meetings. Waste management and technical aspects such as fluids stability in HPHT environments, heat and cooling management, trouble shooting, and equipment supervision are crucial. You will supervise fluids-related activities at rig sites, mud plants, and warehouses, manage waste, and provide technical support to the drilling team. Reporting, regulations compliance, and maintaining equipment, inventory, and contracts are also part of your role. Your essential skills should include operational management experience, HPHT SOBM expertise, personnel and project management skills, commercial awareness, and a drive for performance and HSE improvement. Offshore rig drilling experience and remote operation management skills are beneficial.,

You are an Access Services General at NTT DATA, located in Hyderabad, Telangana, India. Your role involves utilizing technical and operational expertise to support and deliver effective IT services meeting the day-to-day needs of the business. You will consult and recommend necessary actions for operational delivery of core IT services, including infrastructure, network, workplace, application, and security. Collaborating with internal and external partners is essential to provide design expertise for new solutions aligning with the business strategy. Monitoring system availability/performance, taking preventive actions for problem resolution, and ensuring service availability and performance standards are maintained are part of your responsibilities. You will provide technological input for implementation and operation, support business projects for consistent design within the existing infrastructure, and contribute to service improvement programs through effective KPI usage. Your role may require business travel, extended hours during peak periods, shift work, holiday work, and maintaining regular predictable attendance. Strong functional/technical skills such as analytical thinking, business acumen, knowledge of organization, application landscape, capacity planning, change control, computer operations, hardware infrastructure, IT standards, procedures & policies, IT systems management, ITIL, and technical troubleshooting are necessary. The ideal candidate should have a Bachelor's degree, 3+ years of experience in information technology, MS Office proficiency, and knowledge of IT operations. Strong analytical skills, customer service experience, and excellent verbal and written communication skills are preferred. NTT DATA is a trusted global innovator of business and technology services, serving Fortune Global 100 companies with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts worldwide and offers services including business and technology consulting, data and AI solutions, industry solutions, and application and infrastructure management. NTT DATA is dedicated to supporting organizations and society in moving confidently and sustainably into the digital future.,

You will be responsible for conducting Job Safety Assessment reports for every event and promptly reporting any unsafe conditions to the customer. Additionally, you will be required to send Near Hit reports, accompanied by photographs, to the dealer safety manager. Your role will involve gathering customer feedback and addressing any additional concerns or questions they may have regarding the service provided. It is important to keep customers informed about new Cummins products and updates. You will play a key role in identifying the required parts for repairs, generating leads, and creating EFSR before obtaining customer signoff. Collaboration with service advisors, technicians, and support staff is crucial to ensure smooth service operations and effective problem-solving. One of your responsibilities will be to contact the service advisor after completing work at the customer site to collect feedback. You will also be responsible for providing total service support to the dealer. It is essential to stay updated on Campaigns, Temporary Repair Practices, Field Flash, Field Alerts, Service Part Topics, and new product training like CEV BSIV and CPCB IV+ after internal training sessions. Qualifications and Competencies: - Education: B.Tech / Diploma in Automobile, Mechanical, or Electrical Engineering - Technical Expertise: Possess in-depth knowledge of equipment and their components for diagnosis and resolution of technical issues - Problem-Solving Abilities: Ability to identify and troubleshoot mechanical and electrical problems in equipment and implement effective solutions - Customer Service: Maintain a customer-centric approach to provide excellent service, address concerns, and ensure customer satisfaction - Communication Skills: Proficient in English and regional languages for effective communication with customers, service teams, and stakeholders - Time Management: Efficiently manage service appointments and repair tasks to meet customer expectations and minimize downtime - Diagnostic Tools and Equipment: Accurately diagnose and resolve issues using appropriate tools - Safety and Compliance: Ensure adherence to safety protocols and regulatory standards during service and repair work - Continuous Learning: Stay updated on equipment technology advancements and attend training programs to enhance technical skills - Digital Literacy: Comfortable using CRM software and other digital tools for efficient operations.,

The Manager Implementation plays a pivotal role in the business and carries a high level of responsibility. You will oversee all operational areas of the business and play a central role in supporting business growth. Interacting directly with both customers and providers, you will manage a team of associate managers and operations executives. Your responsibilities will include end-to-end implementation of SaaS solutions at top customers with high ticket size. You must ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems, including providing training. Additionally, you will manage and coach a team of mid-market associate managers and operations executives. Travel to client locations may be required to understand their needs, train them about SaaS solutions, and build and maintain strong client relationships. Designing and setting up processes, as well as working on continuous improvement of the set processes, will be part of your role. You will collaborate with the technical team to set up or configure the SaaS software platform as per clients" requirements and troubleshoot any technical issues raised by them. Setting and monitoring KPIs to assess projects, implementing systems and processes that deliver improvement towards 100% conformance to client requirements, and researching and analyzing new products for implementation will also be key responsibilities. Understanding and interpreting client requirements and objectives, serving as the main point of contact between the client and the organization, managing client expectations, addressing concerns promptly and effectively, maintaining project documentation, preparing and delivering regular project updates and reports to clients and internal stakeholders are essential aspects of this role. Desired Skills and Requirements: - Excellent documentation and communication skills, both oral and written. - Proficiency in Excel/Google Sheets. Experience required: 5-7 Years Location: Gurugram Position: 1 If you are interested in this position, kindly share your resume at recruitment@mtap.in.,

Join Our Team as a Senior Support Engineer About Us: At RingCentral, we are the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction, giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We're thrilled that you're considering joining us! Role Overview: We are looking for a Senior Support Engineer to join our team and provide expert technical support for RingCentral's Unified Communications (UC) platform. This role is crucial in ensuring the seamless operation of our UC solutions for our Enterprise customers, troubleshooting complex technical issues, and assisting in platform maintenance. Primary Responsibilities: Diagnose and troubleshoot all RingCentral UC issues, assisting customers in maintaining a stable integrated UC platform. Provide Enterprise-level technical support to all customers. Troubleshoot and reproduce customer technical issues to resolution or escalate as needed. Apply expert knowledge of RingCentral services and VOIP technology. Train customers on administration of the RingCentral platform. Answer complex technical questions and offer workarounds for customer networks. Provide quick and accurate handling of support interactions via phone, screen sharing, and email. Follow up with customers to ensure they are satisfied and up to date with resolutions. Respond promptly to escalations, keeping detailed case notes. Manage customer expectations to deliver high satisfaction and increase retention. Regularly meet and exceed service level agreements and customer satisfaction targets. Stay current on software defects and upgrades. Collaborate with internal teams to expedite issue resolution. Desired Qualifications: 5+ years of experience in a customer-focused role, specifically in technical support. Strong technical troubleshooting skills with persistence and patience. Expertise in VOIP technologies, including SIP, RTP, QoS, COS, and codecs. Knowledge of network troubleshooting and terminology, including LAN/WAN, routers, firewalls, switches, PBX deployment, TCP/IP (IPv4), DNS, etc. Networking, IT, or telecommunications certification (e.g., Network+ or equivalent) is desirable. Experience with Elecktron framework, addressing technical issues related to software, configuration, and hardware. Experience in supporting telecommunications, networking, or Software-as-a-Service (SaaS) products. Experience in supporting contact center technologies. Ability to work efficiently in a fast-paced, team-oriented environment. Excellent communication and empathy skills for all customer levels, including executives, end users, and developers. Self-motivated with a drive to make an impact and deliver results. Why RingCentral Join us and become a part of a revolutionary team that is shaping the future of communication. We look forward to helping you grow in your career while working in a dynamic and collaborative environment.

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company dedicated to providing innovative products that cater to the needs of underserved patients. Being an industry leader in delivering unique, accessible, and high-quality medications, Azurity utilizes its integrated capabilities and extensive partner network to continuously enhance its wide commercial product portfolio and robust late-stage pipeline. The company's patient-centric products encompass various markets including cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan, positively impacting millions of patients. Azurity Pharmaceuticals takes pride in fostering an inclusive workplace and upholding Equal Opportunity Employment principles. The company attributes its success to the exceptional talent and commitment of its team members who prioritize enhancing patients" lives through the application of top-notch science and unwavering dedication to quality. Azurity is keen on recruiting individuals who are highly motivated, possess integrity, and exhibit a creative spirit necessary to excel within the organization. **Education And Experience:** - M.Pharm or Ph.D. in Pharmacy with over 15 years of industrial experience in product development and scale-up of products. - Specialization in Extended and Sustained Release Oral Solid Dosage forms, Extended and Sustained Release Suspensions (Dry or Liq.), and Immediate Release Oral Suspensions/Solutions. - Global Product Development Experience, with a primary focus on the US market. - Expertise in developing branded and differentiated products in the 505(b)(2) category. - Experience working with CROs/CDMOs and managing teams and projects across the product lifecycle. **Roles & Responsibilities:** - Contribute to product ideation and selection by conducting technical due diligence, assessing feasibility, and defining regulatory pathways. - Identify outsourcing needs, evaluate potential partners, and facilitate agreements. - Lay down milestone timelines, oversee program execution, and ensure timely delivery. - Support budget preparation, monitor expenditures, and ensure compliance with quality and regulatory standards. - Monitor outsourced activities, provide technical inputs, and facilitate alignment between cross-functional teams. - Conduct troubleshooting, root cause analysis, and ensure regulatory compliance. **Physical & Mental Requirements:** - Must be able to sit for extended periods and perform various physical tasks such as standing, walking, and occasional lifting. - Proficiency in operating office equipment, including keyboards, telephones, and hand-held devices. - Ability to handle miscellaneous job duties as necessary. Azurity Pharmaceuticals offers a dynamic work environment where individuals can contribute to meaningful projects and make a difference in patients" lives. For more information, visit www.azurity.com.,

About Ferguson: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers" complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across various industries such as Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. With approximately 36,000 associates spread across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Duties and Responsibilities: Continuously monitor enterprise systems, network operations, and application performance through advanced monitoring tools. Identify and respond to alerts in real time to prevent disruptions and ensure high system availability. Use ETL Integration Platforms (e.g., Azure Data Factory) and MDM Systems (Stibo STEP, Reltio) to oversee and optimize data flows across multiple systems. Ensure data consistency, accuracy, and integrity by implementing robust monitoring processes for data pipelines. Diagnose and resolve technical issues within Databricks, Cosmos DB, and Azure Pipelines, ensuring minimal downtime. Collaborate with infrastructure, application, and engineering teams to resolve complex incidents and perform root cause analysis. Work closely with IT, data engineers, and business units to identify performance bottlenecks and implement solutions. Communicate technical findings and remediation plans to non-technical partners effectively. Perform scheduled maintenance, system upgrades, and release deployments with minimal impact to operations. Develop and implement automation scripts to streamline monitoring and alerting processes, enhancing system reliability. Create and maintain comprehensive documentation, including standard operating procedures (SOPs), configuration details, and incident resolution guides. Actively contribute to the team's knowledge base and training materials to support the development of team members. Stay updated on the standard processes for ensuring system resiliency, high availability, and disaster recovery. Recommend and implement improvements to enhance platform performance, scalability, and security. Ensure compliance with organizational security policies and standards, including data protection and governance requirements. Participate in audits and support regulatory compliance initiatives. Qualifications and Requirements: Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field. Equivalent practical experience will also be considered. Proficient with monitoring and managing data integration using ETL platforms, Databricks, Cosmos DB, and Azure Pipelines. Hands-on experience with MDM systems such as Stibo STEP and Reltio. Experience with network and application monitoring tools (e.g., Splunk, Dynatrace, or Azure Monitor). Familiarity with synthetic monitoring platforms for proactive web and API performance testing. Solid ability to troubleshoot and resolve system performance issues, even in high-pressure situations. Capable of performing root cause analysis and developing actionable insights to prevent recurring issues. Excellent verbal and written communication skills for engaging with technical teams and non-technical collaborators. Experience working effectively in a multi-functional, collaborative environment. Willingness to work in a high-pressure environment with flexible shifts to provide 24x7 support. Enthusiastic about learning new tools, technologies, and practices to improve system monitoring and operations. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more.,

Key Responsibilities: Provide prompt and professional responses to customer inquiries through live chat. Resolve customer issues related to products, services, or account queries effectively and efficiently. Assist customers in troubleshooting technical issues or directing them to the right support channels when necessary. Maintain a high level of customer satisfaction by providing clear, courteous, and helpful responses. Follow up on unresolved issues to ensure customer satisfaction and provide updates as needed. Collaborate with the support team to improve customer service strategies and processes. Document all customer interactions and issues, ensuring accurate records in the CRM system. Ensure compliance with company policies and procedures while interacting with customers. Work in alignment with service level agreements (SLAs) to meet or exceed performance standards. Monitor customer feedback and report trends or recurring issues to management. Stay updated with product knowledge and service updates to provide the most relevant and up-to-date assistance. Maintain confidentiality of customer data and information.

Job Summary: Provide first and second-level technical support to end users via voice, chat, or in-person. Handle IT ticketing, hardware/software troubleshooting, and asset lifecycle management. Ensure prompt resolution of issues, accurate documentation, and efficient coordination with stakeholders to support business operations. Key Responsibilities: Provide technical assistance on computer hardware, software, operating systems, and peripherals via voice/chat/in-person. Troubleshoot and resolve issues related to installation, configuration, printing, network connectivity, and OS errors. Manage IT ticket queues, follow standard operating procedures, and escalate incidents as required. Perform root cause analysis and use deductive reasoning to solve moderately complex problems. Support asset lifecycle processes including receiving, tagging, deployment, tracking, and retirement of IT hardware. Maintain and update the IT asset inventory and database daily using asset management tools. Conduct monthly and annual physical audits of IT assets; ensure readiness for inspections. Handle IT Walk-up Center/Stockroom activities including issuing/returning loaner devices and attending to hardware requests. Collaborate with project teams to support site readiness, documentation, and delivery schedules (e.g., Noida Expansion project). Communicate regularly with leads and stakeholders for project updates and issue reporting. Provide regular and ad-hoc reports/data as required by management. Support adherence to STPI and SEZ processes and coordinate with vendors for procurement and service support. Assist with training and development of new team members and contribute to knowledge sharing. Skills Required: Technical troubleshooting (hardware/software/OS/applications) Desktop support (Windows, macOS, Linux) Microsoft Office Suite (Outlook, Word, Excel) IT asset management tools and inventory systems Ticketing systems and queue management Hardware installation, upgrades, and maintenance Knowledge of STPI & SEZ compliance Procurement and vendor coordination Communication (verbal and written) Analytical thinking and problem-solving Customer support and stakeholder collaboration Time management and accountability Adaptability and initiative-taking Qualifications: Minimum: High School Diploma or equivalent Preferred: Bachelor's degree in IT or a related field 13 years experience in IT/Engineering support, desktop troubleshooting, or hardware asset management

As a Specialized Support Lead at Sanofi in Hyderabad, you will play a crucial role in overseeing and managing Level 2 technical support operations, including handling escalated technical issues, collaborating with cross-functional teams, and ensuring service excellence. Your strong troubleshooting skills, leadership experience, and commitment to improving support processes will be key to your success in this role. Your main responsibilities will include incident management and troubleshooting, team leadership and mentoring, collaboration with stakeholders, process improvement and automation, as well as monitoring and reporting. You will lead and mentor the support team, coordinate with development and business teams for issue resolution, identify areas for process improvement, and track incident trends to prevent future occurrences. To excel in this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, along with at least 5 years of experience in IT support, service desk, or technical troubleshooting, including 2 years in a leadership role. Strong expertise in Workday, Learning, and other HRS connected global tools, as well as experience with ITSM tools and knowledge of ITIL framework, will be beneficial. Excellent problem-solving, analytical, and communication skills are essential for success in this position. Joining Sanofi's innovative team will allow you to collaborate with talented professionals, tackle complex issues, and find creative solutions together. The supportive environment at Sanofi ensures that your ideas are valued, fostering a culture of teamwork and mutual respect. You will have opportunities for continuous learning and growth, supported by a comprehensive benefits package that prioritizes your well-being both at work and at home. If you are ready to push the limits of what's possible and make a real impact on global health, consider joining Sanofi as a Specialized Support Lead. Your contributions will be valued, and your efforts will help millions of people around the world.,

You will be responsible for managing the day-to-day operations of facility technical systems at JLL, including HVAC, electrical, plumbing, mechanical, and building automation systems. Your key duties will involve developing and implementing preventative maintenance programs, overseeing technical staff and service providers, creating maintenance budgets, and ensuring compliance with building codes and safety regulations. Additionally, you will analyze energy consumption data, respond to emergencies, and maintain documentation of maintenance activities. Your role will also include participating in facility planning projects, developing relationships with vendors, conducting facility inspections, and managing risk assessments. The ideal candidate will possess skills in technical troubleshooting, budget management, team leadership, vendor management, emergency response planning, and energy management. Proficiency in computer systems, effective communication, and time management are essential for this position. At JLL, we value personal well-being and growth, offering personalized benefits that prioritize mental, physical, and emotional health. As a global Fortune 500 company, we are committed to driving sustainability and corporate social responsibility in the real estate industry. Our core values of teamwork, ethics, and excellence guide us in creating a diverse and inclusive culture where everyone is welcomed, valued, and empowered to reach their full potential. If you are passionate about shaping the future of real estate for a better world and possess the necessary skills and experience, we encourage you to apply for this opportunity at JLL.,

We are seeking a dynamic and experienced Process and Technical Trainer to join our team at Bell Techlogix. The primary responsibility of this role is to design, develop, and deliver training programs for our employees focused on Client and Internal Processes, ITIL practices, Technical Troubleshooting, and ITSM platforms like ServiceNow and Salesforce. The trainer will also actively participate in client transitions to understand and meet client-specific training requirements. Key Responsibilities: Develop and deliver training programs that cover the following: Client-specific Processes and Procedures Internal Processes ITIL principles and best practices Technical Troubleshooting Basic, Advanced and Expert Level Training Training for Cross-Functional Teams Effective utilization of ITSM platforms, including ServiceNow and Salesforce. Collaborate with client transition teams to gather and analyze client-specific training needs, ensuring alignment with client objectives and requirements. Create training materials, including presentations, manuals, and e-learning modules, tailored to the specific needs of employees and clients. Conduct training sessions through various formats, including classroom training, virtual sessions, and on-the-job coaching. Conduct training across multiple delivery units including but not limited to Service Desk, Cross Functional Teams, Deskside Support, Cloud and Infrastructure Teams Monitor and assess employee performance and training effectiveness, making necessary adjustments to training programs. Stay up-to-date with industry trends, ITIL framework updates, and changes in ITSM platforms to incorporate relevant updates into training materials. Administer certifications and assessments to validate employee knowledge and skills. Collaborate with Subject Matter Experts (SMEs) and technical teams to ensure training content is accurate and up-to-date. Provide feedback and recommendations for process improvement and training enhancements. Requirements: Bachelor&aposs degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is required, and ITIL Intermediate/Expert certification is a plus. Demonstrated expertise in Technical Troubleshooting and ITSM platforms, such as ServiceNow and Salesforce. Proven experience in developing and delivering training programs, preferably in an ITIL Managed Services environment. Strong communication, presentation, and interpersonal skills. Ability to adapt to changing requirements and a fast-paced work environment. Technical Certifications (e.g: CompTIA A+, Network +, CCNA, etc.) will be a plus. Certification in instructional design or training facilitation is a plus. Bell Techlogixis an equal opportunity employer. We encourage diversity and welcome applications from candidates of all backgrounds. Note: The above job description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Show more Show less

The role of Technical Support Executive at Wendor Innovation Private Limited involves providing support for vending machine-related queries, performing remote troubleshooting, and visiting client locations for issue resolution. You will handle customer calls, offer technical assistance, update ticket statuses, and ensure timely problem resolution. Effective communication in Hindi and English is essential. Basic computer knowledge including software, connectivity, and hardware is required. Managing customer expectations and providing education on maintenance practices are key responsibilities. The ideal candidate should possess technical troubleshooting skills, readiness for on-site support, strong customer communication abilities, and basic networking knowledge. Wendor is a forward-thinking smart vending machine solutions provider focused on retail automation and IoT technology. This full-time position requires a morning shift at the work location.,

As a Project Accountant at Buro Happold, you will play a crucial role in overseeing the financial aspects of projects, ensuring timely submission of timesheets, and conducting resource planning meetings. Your responsibilities will include maintaining contract folders, scrutinizing invoices, reviewing budgets, and assisting in revenue finalization. You will collaborate with project leaders to ensure correct billing to clients, participate in monthly, quarterly, and annual closing processes, and provide project information for management meetings. To excel in this role, you should hold a B. Com/M. Com/Masters in Construction with 2-3 years of experience in Project Accounting. You must have in-depth knowledge of best practices in project accounting, strong technical understanding of accounting standards, and proficiency in Excel and PowerPoint. Strong communication skills, the ability to work under pressure, and a collaborative mindset are essential for success in this position. At Buro Happold, we offer a competitive salary and benefits package, including an Annual Discretionary Bonus, Comprehensive Health Insurance Scheme, and Group Personal Accident Cover. Our commitment to work-life balance is reflected in our 5-day workweek policy, continuous learning and development opportunities, and Employee Assistance Programme. We value diversity and inclusion, offering support through various forums and initiatives, including the Back to Work Program for Women and Share Our Skills (SOS) program. Join us at Buro Happold to unleash your potential and be part of a vibrant community that values individual contributions and embraces differences. We welcome applications from candidates seeking flexibility in their careers and are dedicated to promoting diversity and representation in the built environment. If you require any adjustments during the application process, please reach out to IndiaHR@burohappold.com for support.,

As an experienced Ariba Technical Consultant, you will be responsible for implementing, customizing, and supporting SAP Ariba solutions to enhance procurement and supply chain processes. Your strong technical background in SAP Ariba will be key to success in this role. Your role will involve implementing and configuring SAP Ariba solutions to meet specific requirements. You will also be tasked with customizing Ariba applications such as Ariba Buyer, Ariba Sourcing, Ariba Contracts, and Ariba SLP. Additionally, you will integrate SAP Ariba with other SAP modules and third-party systems to ensure seamless operations. In this position, you will be expected to perform technical troubleshooting to address any issues related to Ariba applications. Maintaining and updating technical documentation for Ariba implementations and customizations will also be part of your responsibilities. Collaboration with functional consultants and business stakeholders to understand and address technical requirements is essential. Furthermore, you will play a key role in conducting performance tuning and optimization of Ariba solutions to maximize efficiency. Staying abreast of the latest SAP Ariba features, updates, and best practices will be crucial to ensure the successful implementation and utilization of Ariba solutions. If you have 8 to 10 years of relevant experience and possess a deep understanding of SAP Ariba, we invite you to join our team in Bangalore and contribute to our procurement and supply chain enhancement efforts.,

We are seeking an ONSITE IT & Network Support Engineer/Technician to assist with Casual Freelancing tasks in your local area. If you are interested in contractual work, you will have the opportunity to earn on an hourly or daily/half-day basis. Tasks will be assigned based on your location, and you can provide support according to your availability, including weekdays and weekends. Responsibilities will include handling L1 & L2 IT/Networking tasks such as desktop support, hardware installation and replacement for Servers/Racks, and offering on-site assistance for remote support (e.g., console access to Router/Switch/Firewall). The ideal candidate should possess the following skills: - Proficiency in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for third-party applications on Windows Platforms - Certification in IT Infrastructure Library & Windows Server Administration, with a focus on utilizing programming techniques for various initiatives - Basic knowledge of DHCP, DNS, IP addressing, troubleshooting wireless LAN and Ethernet desktop configuration issues, as well as subnetting - Technical troubleshooting experience with iOS, Android, Windows, and Blackberry devices If you are a skilled IT professional with a passion for providing top-notch support, we would like to hear from you.,

You will be responsible for providing technical assistance to Signiant and Aspera customers and partners. Your daily tasks will include monitoring multiple Signiant Aspera Manager Dashboards, troubleshooting all failed transfer jobs within agreed SLA via Signiant Aspera Managers dashboard, and coordinating with the monitoring team regarding scheduling downtime for agents servers. Additionally, you will work with the L3 team to coordinate all maintenance windows and with 3rd party contacts to troubleshoot issues directly. You will manage Signiant Aspera users to ensure correct configuration with associated agents and provide superior technical support to Content Delivery users via phone, emails, or chat. Collaboration with Engineering and Development teams will be essential to assist in developing patches, updates, and scripts to resolve customer issues. Furthermore, you will assist in creating and maintaining knowledge base articles for the customer support knowledge base. To excel in this role, you should have a minimum of 3-5 years of experience in a post-production environment with skills revolving around asset management and delivery. You must also have at least 3 years of professional IT experience with File transfer accelerator Aspera and Signiant, as well as a good understanding of Signiant Aspera error codes. Networking knowledge and troubleshooting experience, including Administration, Routing, Switching, Firewalls, and Load Balancers, are required. Proficiency in Linux and Windows system administration, ability to work various shifts for support coverage, excellent oral and written communication skills, and strong technical troubleshooting and analytical skills are also necessary to meet or exceed support and project-specific goals and objectives.,

Responsibilities: Handle customer technical issues and build up working relationships at all levels. Coordinate with sales team to ensure seamless support and service to the customer. Deliver solutions to resolve technical issues and escalate to appropriate level if necessary. Negotiate and close technical specifications with customers. Manage Gorilla Glass businesses. Provide technical training to Finishers and TPMs. Develop knowledge of material, process, and/or equipment in focused areas of manufacturing or engineering. Problem solving and process improvement using structured problem-solving methods. Provide disciplined project leadership across multiple stages of innovation for new product, process, cost reduction, and capacity improvement initiatives. Manage project resources to achieve project deliverables and timeline. Travel Requirements: 50% travel, including international travel to team members and customers for direct interface. Qualifications: Bachelor's degree in a technical field; Engineering degrees preferred. 5+ years of working experience in Mobile Consumer Electronics, IT industry, cover glass finishing, LCD or Touch Panel businesses. 2-3 years in account management, applications engineering, or engineering role closely supporting customers or new product development. Direct experience in taking early-stage product through qualification and design-in process.

As a Reconciliation Specialist Sr at Fiserv, your primary responsibility will be to complete regular management reporting based on agreed Key Performance Indicators (KPIs). This includes preparing and sending chargeback trackers, MIS, and Dashboards as per client requirements. You will be tasked with checking and reconciling settlement figures within your area of responsibility, identifying discrepancies in settlement amounts, and initiating fixes after sharing exceptions with the client. In this role, you will be required to collect and analyze data files to identify trends, patterns, anomalies, and other relevant information. Additionally, you will be responsible for checking and monitoring file transfers processed by the card networks and internal systems, resolving any issues in collaboration with internal and client technical teams, and escalating issues as per protocols and standards. It is essential to perform all tasks within the specified timescales outlined on the Settlement, Reconciliation, and other daily checklists while meeting contractual Service Level Agreements (SLAs). You may also be assigned other activities related to the role. If you are interested in joining Fiserv, please apply using your legal name and complete the step-by-step profile by attaching your resume. Our commitment to Diversity and Inclusion ensures that all applicants are considered based on their qualifications and skills, regardless of background. As a reminder to agencies, Fiserv does not accept resume submissions from agencies without existing agreements. Please refrain from sending resumes to Fiserv associates, as unsolicited submissions are not accepted, and Fiserv will not be responsible for any associated fees. To avoid falling victim to fake job posts, please exercise caution when applying for positions not affiliated with Fiserv. Cybercriminals may use fraudulent job postings to obtain personal information or financial details. Legitimate communications from Fiserv representatives will always originate from a verified Fiserv email address. Thank you for considering a career opportunity with Fiserv.,

Work Schedule: 5 Days a Week (Rotational Offs) Process Timings: Rotational Shifts, including night shift Shift: 9-Hour Shift (Including 1-Hour Break) About WhizCrow WhizCrow is a global Brand Authority Management agency with operations in India, UAE, and the US . We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape. About the Role We are looking for an experienced ORM Executive to join our team. You will be responsible for handling customer inquiries and troubleshooting technical issues via email and chat. The ideal candidate will have prior experience in ISP, Telecom, or similar industries , with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism. This role requires excellent written English skills , attention to detail, and the ability to communicate effectively with global customers . Additionally, proficiency in Italian, French, Japanese, German, or Spanish is a strong plus , as we support a diverse international clientele. Also, must have an interest in sports. Key Responsibilities Respond promptly to customer inquiries via email and chat . Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries. Provide clear, step-by-step troubleshooting assistance to customers. Maintain detailed and accurate records of customer interactions. Collaborate with internal teams to escalate and resolve complex technical concerns. Ensure high-quality customer support while meeting SLAs for response and resolution time . Offer multilingual support , if applicable, to enhance customer experience. Requirements Minimum 1-2 years of experience in email and chat-based customer support . Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields). Excellent English communication skills (written & comprehension). Proficiency in any of the following languages is a strong plus: Strong problem-solving skills and ability to multitask in a fast-paced environment . Customer-centric approach with an emphasis on empathy and efficiency . Why Join WhizCrow Work with a leading Brand Authority Management agency with a global presence . Opportunities for career growth and skill development . Competitive salary and performance-based incentives. A collaborative and dynamic work environment . Exposure to international clients and multilingual customer engagement opportunities . Health Insurance Cover Cross-Project Exposure Skill Training Workshops To Apply: Send your resume to [HIDDEN TEXT] with the subject line " ORM Executive Application [Your Name]" Only apply if you are interested and can join immediately. Show more Show less

MySQL Database Admin Location: Bangalore Mode: Hybrid Job Description: Skills and Qualifications Strong proficiency in MySQL installation, Managing the Database software and Database Engine Understanding of MySQLs underlying storage engines, such as InnoDB and MyISAM Experience with replication configuration in MySQL Knowledge of de-facto standards and best practices in MySQL Proficient in writing and optimizing SQL statements, stored procedures, code etc. Knowledge of MySQL features, such as its event scheduler Ability to plan resource requirements from high level specifications Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases Identify opportunities for improved performance in SQL operations and implementations Oversee the operations of the production and staging environments databases Design, implement, and monitor disaster recovery plans as it pertains to the production database environment Perform technical troubleshooting to diagnose, isolate and correct data and database issues Give design recommendations for database functions that meet business operating standards while improving the efficiency of business processes Good to have MS SQL Database administrator knowledge. Show more Show less