381 Technical Troubleshooting Jobs - Page 9

Process Type :- Voice Education :- UG/Grad Experience :- Fresher or Experience Salary :- Upto 28.5K (Inhand)+ 2K (PLI) Shifts :- Rotational Shifts 24x7 Location Gurgaon Cabs :- Both Side (Hiring zone) Work Mode :- Work From Office Required Candidate profile Contact Hr Abhishek 9211266657 HR Deepali 9650092537 HR Mehak 9650005227

International voice process Good Technical Knowledge on Computer and software Graduation Mandatory Salary: Fresher-1 year: 28.5 k Experience 1 + year : 35k Rotational Shifts 24x7 Work location Ggn Both side cabs Work From Office Required Candidate profile Contact to apply HR Deepali 9650092537 HR Ridhi 8178280056 HR Akanksha 9211244469

Responsible for tech Support/Desk Job/Shift basis Must have Proficiency in Kannada is mandatory Must be open to working in shifts and on rotational week-offs 6 Months Contract and based on the performance will convert into full time

We are seeking motivated and dynamic Voice Process Agents to join our team in India. The ideal candidates will have 1-4 years of experience in voice processes, demonstrating strong communication and customer service skills. Handle inbound and outbound calls professionally and efficiently. Provide excellent customer service and resolve customer inquiries. Maintain accurate records of customer interactions and transactions. Follow up on customer interactions as necessary to ensure satisfaction. Collaborate with team members to improve process and service quality. 1-4 years of experience in voice process or customer service roles. Excellent communication skills in English and local languages. Strong listening skills and the ability to understand customer needs. Proficient in using call center software and CRM tools. Ability to work in a fast-paced environment and manage time effectively. Problem-solving skills and a customer-oriented mindset.

Job description We are hiring for Voice Support role ( International Process ) Designation : Engineer Shift : Flexible to work in Rotational Night shift ( both way cab ) Job location : Chennai(Ambit IT Park) Work Model : Work from office Week off: 2 days Rotational Week off Looking for immediate joiners/Can join in two weeks time. Primary Skills: • Excellent Communication - for voice, email, chat support • Should be able to communicate effectively • Should possess good telephone and email etiquette • Must be a graduate (Degree Certificate Mandatory) • Should be willing to work in US time zones • Must have good customer handling skills with the ability to learn networking concepts Job Responsibility : Provide technical support to customers through various channels such as chat, email, and web chat. Troubleshoot and resolve customer issues related to software products in an efficient manner. Utilize problem-solving skills to identify root causes of problems and implement solutions. Collaborate with internal teams to escalate complex issues when necessary. Maintain accurate records of customer interactions using CRM software. Provide technical support to customers through various channels such as chat, email, and web chat. Whatsapp Your CV / Resume to HR Rubini - 8825490116

So, what’s the role all about? The Sustenance Engineer will oversee the end-to-end management of software incidents, ensuring timely resolution and effective communication with stakeholders. The role involves coordinating and collaborating on customer break/fix reports, performing root cause analysis, and coordinating with R&D teams and other departments. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and experience in identifying and resolving bugs within a software environment. How will you make an impact? Act as an R&D focal point for customer reported incidents, including replicating and diagnosing potential software bugs Consult with technical support on identifying bugs and proper use of products and features Optimize or develop incident management tools and technologies to enhance incident tracking and resolution Effectively manage escalated or high impact issues Provide clear and timely updates to stakeholders during incidents, including status updates and resolution timelines. Facilitate communication between tech support, R&D teams, and other relevant departments. Implement recommendations based on review findings to improve future incident response and prevention. Develop and deliver training programs for tech support and NOC teams to improve incident detection, escalation, and handling. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 2+ years of experience in technical troubleshooting, preferably in a software or IT environment Proven track record of managing complex incidents and coordinating cross-functional teams Strong technical knowledge of software systems and case management processes Excellent problem-solving and analytical skills Effective communication and interpersonal skills Experience with incident management tools and platforms (e.g., JIRA, ServiceNow) Ability to work under pressure and manage multiple priorities You will have an advantage if you also have: Relevant certifications (e.g., ITIL, Incident Management) are a plus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7747 Reporting into: Tech Manager Role Type: Individual Contributor

HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

Provide chat and email-based technical support, troubleshoot software issues, document cases, follow up for resolution, escalate when needed, collaborate with internal teams, and contribute to process improvement and training. Perks and benefits Remote work options, fixed shifts with weekly offs

6+years of Strong hands-on experience in Java 8, Springboot and Microservices. Experience in writing SQL queries. Good experience in Angular Understanding of Devops and deployments. Should be able to perform an Individual role. Design and develop scalable and resilient systems using to contribute to continual, iterative improvements for product teams Executes software solutions, design, development, and technical troubleshooting Identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Java Spring boot Oracle/SQL Angular Jira , Confluence

6+years of Strong hands-on experience in Java 8, Springboot and Microservices. Experience in writing SQL queries. Good experience in Angular Understanding Devops and deployments. Should be able to perform an Individual role. Design and develop scalable and resilient systems using to contribute to continual, iterative improvements for product teams Executes software solutions, design, development, and technical troubleshooting Identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Java Spring boot Oracle/SQL Angular

1. Requirement Analysis & System EvaluationConduct a comprehensive fit-gap analysis between client requirements and the standard SuccessFactors Suite. Guide clients through their configuration and design alternatives. 2. Strategic ConsistencyAlign with IBM's strategic direction to ensure all implementations and customizations support broader enterprise objectives. 3. Technical Troubleshooting & Deployment SupportOffer assistance in bug resolution and change request deployments, ensuring optimal system functionality. 4. Standard Solutions ImplementationRecommend and implement SuccessFactors standard Time tracking solutions, tailoring them to IBM's specific operational needs. 5. Problem-SolvingExercise significant independent judgment in determining solutions for complex problems, seeking advice for more intricate matters. Principal interaction is with the direct supervisor, but collaboration with peers and management levels within IBM may be required. 6. System Configuration & DocumentationConfigure systems in line with the Solution Design & Configuration Workbook / Business Blueprint, maintaining accurate documentation. 7. Opportunity Identification & Process AlignmentIdentify new opportunities, align processes with technology using best practices, and partner with clients to deliver sustainable value. 8. Implementation & SupportCollaborate with internal teams to effectively implement, maintain and integrate SuccessFactors Time and Absence technologies within IBM's business environment. 9. Application Delivery SupportProvide robust delivery support for SuccessFactors Time and Absence applications, ensuring optimal performance and user satisfaction. 10. Goal AlignmentAdhere closely to the strategic direction set by senior management, setting and working towards near-term goals that align with this direction. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 1.Minimum 5 years of experience in SuccessFactors EC, with a strong emphasis on Time Tracking and Absence management. 2. Extensive experience in application requirements gathering, configuration, including process mapping and gap analysis in SuccessFactors or similar systems. 3. Minimum 3 years of hands-on expertise in SuccessFactors EC Time / Time tracking. 4. A professional certification in SuccessFactors – Absence Management and Time Tracking is a must. 5. Proficiency in applying Agile and Design Thinking principles with a growth mindset expected. This role offers a platform to leverage your SuccessFactors expertise to drive IBM's business strategies forward. If you're passionate about transforming your SuccessFactors knowledge into real business value for IBM, we invite you to apply.

We are seeking an experienced Senior Developer specializing in ServiceNow HRSD to join our team The candidate will serve as the subject matter expert in ServiceNow HRSD platform, Service Portal, integrations, and reporting Responsibilities include designing, developing, troubleshooting, and maintaining ServiceNow HRSD modules like Case Management, Knowledge Management, HR Agent Workspace, Service Portal, and more The candidate should have strong experience in application development lifecycle, excellent technical troubleshooting and communication skills, and a proactive approach towards stakeholder management Immediate joiners with excellent technical and project management skills are preferred

We are seeking an experienced Senior Developer specializing in ServiceNow HRSD to join our team The candidate will serve as the subject matter expert in ServiceNow HRSD platform, Service Portal, integrations, and reporting Responsibilities include designing, developing, troubleshooting, and maintaining ServiceNow HRSD modules like Case Management, Knowledge Management, HR Agent Workspace, Service Portal, and more The candidate should have strong experience in application development lifecycle, excellent technical troubleshooting and communication skills, and a proactive approach towards stakeholder management Immediate joiners with excellent technical and project management skills are preferred

We are seeking an experienced Senior Developer specializing in ServiceNow HRSD to join our team The candidate will serve as the subject matter expert in ServiceNow HRSD platform, Service Portal, integrations, and reporting Responsibilities include designing, developing, troubleshooting, and maintaining ServiceNow HRSD modules like Case Management, Knowledge Management, HR Agent Workspace, Service Portal, and more The candidate should have strong experience in application development lifecycle, excellent technical troubleshooting and communication skills, and a proactive approach towards stakeholder management Immediate joiners with excellent technical and project management skills are preferred

Summary You will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Engineering is responsible to assist in the smooth and efficient running of the Engineering Department in support of all other operating departments. Qualifications Holder of an official trade certificate or diploma in engineering, with minimum of 2 years work experience as engineer in hotel or in a similar large building/complex with central plant.

Role & Responsibilities Performing inbound calls from wire transfer customers and agents. Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday. Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers on the phone. Strong customer service skills including diplomacy and the art of diffusing tense situations are required. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Show good oral and written skills for call escalation via call sheet completion or call escalation. Preferred Candidate Profile Educational Qualification: Only Graduate Work Experience : Minimum 6 months of experience in customer service in financial /banking voice process Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Ability to model the incorporate value of respect, courage, passion, teamwork and integrity. Working Model : 24*7 (work from Office) Contact Sudiksha@9266453700 or email your resume sudiksha.kumari01@telusinternational.com Perks and Benefits Salary Range- Upto 3.20 LPA - 4.20 LPA Medicare Facility(free online consultation with Doc) Location : Noida Sector 135 Free pick up and drop facility will be provided within 35 Kms Life Insurance Medical Insurance

Assistant Manager TS, - MS SQL On Prem + Azure SQL DBA - Mumbai (WFO) - Immediate joiner / Early joiners Applied knowledge of ISO 27001 / SOC Controls Provide RCA for Technical issues. Information and Data Security principles ITIL Policies and procedures operations Comfortable in ITIL change management submissions and process, and being a CAB member Expert knowledge of SQL clusters and BCDR When to use DTU vs vCore Running daily health checks and ensuring uptime Performing backups and recoveries Applying patches and upgrades Troubleshooting and resolving database issues Documenting and optimizing database processes Collaborating with the internal IT team to ensure a seamless workflow. Configuration based, version based, policy based issues are handled Support New scope, changing scope, expanding scope Maintain keys, maintain connectivity to servers and AD Work Issues related to connectivity to data warehouse Support on issues related to Server running slowly, scaling issues Skill to Manage Physical and Virtual Servers in a large environment typically 100+ Servers. Knowledge of ITIL Knowledge of networking fundamentals. Experience in tracking server activity, performing upgrades of software, addressing technical problems. Good Documentation Skills Qualifications Must be knowledgable in best practices Accountable for ensuring SLA adherence with on time ticket acceptance and closures. Ready to work in Rotational shifts(24x5). Required to prepare Technical SOP's and bring in improvements. Managing and prioritizing assigned tasks collaborating with team members when needed business projects, change controls, documentation, and vulnerability remediation, etc. Bachelors degree in a technical field, or experience and certifications showing required knowledge. Highly knowledable in performance tuning including query optimization Exceptional communication skills Comfortable working on multiple projects and issues simultaneously Demonstratable desire to learn and remain current with technical knowledge. Provide breakdowns of technical projects into steps with time estimates Collaborate with colleagues (development teams, infrastructure, management) Expert level technical troubleshooting and problem solving Knowledge with service principals, managed identities, private endpoint networking Comfortable working in an Agile-like environment, working in a backlog such as with Jira or other tools.

Responsibilities: * ensure the proper functioning and maintenance of equipment or systems, often providing technical support and troubleshooting to customers . ensuring optimal performance and customer satisfaction.

Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline, internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions. Hiring For International Technical Support 1. Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests. Prepares reports by accessing account database, analyzing the information contained and providing useful accurate and appropriate data. 2. When necessary, escalates complex customer interactions to the appropriate party as designated and identified for each issue, specially when these issues, concerns, complaints and queries are beyond one's jurisdiction and scope of knowledge. 3. Performs callbacks/return calls to customers when initial calls are received during system downtimes. Ensures that the necessary customer care/inbound sales process and procedures are carried out in call backs. 4. Takes the initiative to be updated with the latest account information from the client by reading e-mail updates sent and attending recurrent training sessions. Ensures one's own understanding of account / program updates and applies this in daily work. 5. Maintains ownership and accountability for one's own performance, initiating regular interaction with the Team Leader for coaching, mentoring, and acquiring performance feedback. Seeks out increased work activities that intend to hone skills, competencies and work behaviors and prepares oneself for higher responsibilities. Required Candidate profile Graduate Freshers candidate with good communication skills Work Experience: 1 Year experience customer service voice role Excellent communication in English. Comfortable with graveyard shifts. Perks and Benefits Shift Timing- Fixed Night Shift Salary Range- up to 38,000/- (in-hand) Working Model : 5 days (work from Office) Rotational Shifts + 2 Consecutive week Off Location : Noida Sector-135 (free pick up and drop facility will be provided within 35 Kms range.) Interested candidates can share their updated resume with: antra.rawat@telusinternational.com (7042566314)

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Solution Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Solution Architect required to design and oversee the integrations of new liquidity platforms into the client's landscape. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. This role requires strong leadership skills and the ability to collaborate with cross-functional teams to deliver high-quality solutions. Roles & Responsibilities:- E2E solution Design, Enterprise Design, Architecture, requirement Analysis, Security, Core Banking, Liquidity, IT Risk and Governance, Stakeholder Management, Scalability& Resilience - Expected to be an SME, collaborate and manage the team to perform.- Technical Troubleshooting Continuous Learning Software Design Strategic Thinking Change and Transformation Digital and Technology Computer Programming Secure Coding Practices Teamwork Communication Test Automation Business Acumen Problem Solving Tools Risk and Controls.- Stakeholder Management Risk Management Strategic Thinking Influencing Others Crisis Management Change and Transformation Professional Collaboration Digital and Technology Engineering Leadership Technical Know-How Decision Making Information Technology Strategies Business Acumen Risk and Controls- Infrastructure Engineering Analysis Security System Data Modeling Strategic Thinking Innovation Change and Transformation Business Process Re-Engineering (BPR) Digital and Technology Scrum Software Development Systems Design Cost-Benefit Analysis (CBA) Business Acumen IT Governance Risk and Controls- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the effort to design, build, and configure applications.- Act as the primary point of contact for application-related matters.- Oversee the entire application development process.- Ensure successful implementation of applications. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solution Architecture.- Strong understanding of software development principles and practices.- Experience in designing and implementing scalable and secure applications.- Knowledge of various programming languages and frameworks.- Experience with cloud platforms and services.- Good To Have Skills: Experience with Agile methodologies. Additional Information:- The candidate should have a minimum of 8+ years of experience in Solution Architecture.- This position is based in Pune. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Solution Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Solution Architect required to design and oversee the integrations of new liquidity platforms into the Barclays landscape. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. This role requires strong leadership skills and the ability to collaborate with cross-functional teams to deliver high-quality solutions. Roles & Responsibilities:- E2E solution Design, Enterprise Design, Architecture, requirement Analysis, Security, Core Banking, Liquidity, IT Risk and Governance, Stakeholder Management, Scalability& Resilience - Expected to be an SME, collaborate and manage the team to perform.- Technical Troubleshooting Continuous Learning Software Design Strategic Thinking Change and Transformation Digital and Technology Computer Programming Secure Coding Practices Teamwork Communication Test Automation Business Acumen Problem Solving Tools Risk and Controls.- Stakeholder Management Risk Management Strategic Thinking Influencing Others Crisis Management Change and Transformation Professional Collaboration Digital and Technology Engineering Leadership Technical Know-How Decision Making Information Technology Strategies Business Acumen Risk and Controls- Infrastructure Engineering Analysis Security System Data Modeling Strategic Thinking Innovation Change and Transformation Business Process Re-Engineering (BPR) Digital and Technology Scrum Software Development Systems Design Cost-Benefit Analysis (CBA) Business Acumen IT Governance Risk and Controls- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the effort to design, build, and configure applications.- Act as the primary point of contact for application-related matters.- Oversee the entire application development process.- Ensure successful implementation of applications. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solution Architecture.- Strong understanding of software development principles and practices.- Experience in designing and implementing scalable and secure applications.- Knowledge of various programming languages and frameworks.- Experience with cloud platforms and services.- Good To Have Skills: Experience with Agile methodologies. Additional Information:- The candidate should have a minimum of 8+ years of experience in Solution Architecture.- This position is based in Pune. Qualification 15 years full time education

Hiring: Tech. Support (Intl. voice) Exp: Min. 2 year in International voice Graduates only/Exp. in trouble shooting OS , MS office. CTC: up to 6 LPA Location: Hyderabad Shifts: 24/7 Shift/ WFO Cab facility/ Contact: 9653852049(HR Gaurav)

We are looking for a highly skilled and experienced Technical Support Analyst to join our team in India. The ideal candidate will have 6-11 years of experience in the software product industry, with excellent technical skills and strong communication abilities. Roles and Responsibility Provide technical support to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Collaborate with internal teams to identify and implement solutions. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and suggest process improvements. Stay updated with new technologies and industry trends. Job Requirements Strong understanding of software product development life cycles. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with technical support tools and software. Ability to adapt to changing priorities and deadlines.

We are seeking an experienced Senior Developer specializing in ServiceNow HRSD to join our team The candidate will serve as the subject matter expert in ServiceNow HRSD platform, Service Portal, integrations, and reporting Responsibilities include designing, developing, troubleshooting, and maintaining ServiceNow HRSD modules like Case Management, Knowledge Management, HR Agent Workspace, Service Portal, and more The candidate should have strong experience in application development lifecycle, excellent technical troubleshooting and communication skills, and a proactive approach towards stakeholder management Immediate joiners with excellent technical and project management skills are preferred Location options include Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, and Coimbatore Location - Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore