Technical Support Specialist

About Us

At Hypha, we are on a mission to transform healthcare systems by delivering smarter, tech-driven solutions that improve the overall patient experience. Our innovative tools and dedicated team help healthcare providers streamline operations, enhance communication, and ultimately provide better care. If you're passionate about technology, support, and healthcare – we invite you to join us on this impactful journey.

Role Overview

We are seeking a Technical Support Specialist to join our growing team. The ideal candidate is solution-oriented, tech-savvy, and thrives in a remote work environment. You will play a key role in supporting our customers, documenting solutions, and collaborating with internal teams to improve client experiences and internal workflows.

Key Responsibilities:

• Provide timely and professional support to customers via email, virtual meetings, and phone calls.
• Troubleshoot basic to intermediate issues and collaborate with the technical team to resolve more complex problems.
• Maintain and update support documentation, user guides, FAQs, and internal notes.
• Work closely with the sales team to follow up with leads and assist with onboarding and post-sale queries.
• Support social media marketing efforts by coordinating with the marketing team on campaigns, content, and customer engagement.
• Ensure a high level of customer satisfaction through prompt communication and issue resolution.

Minimum Qualifications:

• Strong verbal and written communication skills in English and Malayalam.
• High attention to detail and strong problem-solving abilities.
• Ability to work independently as well as collaboratively in a remote team setup.
• Proficiency in Microsoft Office tools (Excel, Word, Outlook, etc.).
• Basic understanding of tech troubleshooting or willingness to learn.
• Interest or experience in social media marketing is a plus.
• Prior experience in a customer support or technical support role is an added advantage

Location: Remote
Job Type: Full-time
Experience Level: 0–2 years (Freshers with relevant skills may apply)

Why Join Us? At Hypha, you’ll be part of a pioneering team dedicated to advancing healthcare technology. We value innovation, collaboration, and the commitment to making a significant impact on the healthcare industry. Join us to help reshape how healthcare professionals connect with technology, enhancing both their operational capabilities and patient care.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance

Language:

• Malayalam (Required)

Work Location: Remote