Technical Support Specialist

Role: Sr. Technical Support Engineer (L2 Support) 🔹 Experience: 6+ Years 🔹 Location: Bangalore (Hybrid) 🔹 Availability: Immediate-30 days Joiners Top Mandatory Skills: 1.Level 1 & Level 2 support for eCommerce platforms (e.g., Intershop, Salesforce Commerce, Magento) 2.CPQ tools (e.g., Salesforce CPQ, Apttus, Oracle CPQ) Content Management Systems like AEM 3.Execute core ITIL functions such as Incident Management and Change Management adhering to processes built with a strong customer focus, Collaborate with product owners, developers, and QA teams during incident resolution and testing. Assist in UAT, release deployments, and minor configuration changes as required. 4.Identify recurring issues and work with stakeholders to suggest long-term fixes. 5. Configure application monitoring tools, contribute to maintain high availability, 100% Application uptime and stable user experience under heavy load conditions in 24X7 SaaS Environment as per SLA. 6.Support automated, robust, scalable SaaS application software deployments, maintenance, troubleshooting and issue escalations. Investigate failures, identify root causes and implement remedies as part of continuous. 7.Proficient in building and troubleshooting complex queries for relational databases. 8. Ability troubleshoot NoSQL databases. 📩 Share your updated CV at c-ssriwastav@dovercorp.com