11168 Technical Support Jobs - Page 13

Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions. Handle and respond to inbound phone calls and email inquires Maintain the TSR case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA s Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients Provide client support to users in the operations and configuration of videoconferencing systems Participate as needed in prescribed training curriculum Follow up on open issues with escalation groups to provide feedback to customer Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills, both verbal and written Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Demonstrate time management skills with attention to detail Ability to troubleshoot basic AV and Video Teleconferencing issues Education and/or Experience High School Diploma or equivalent is required Formal education in Electronics or related field preferred Minimum 1-2 years AV/Teleconferencing experience preferred Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure Demonstrated knowledge of AV Control systems and integrated room peripherals is desireD WHY YOU LL LIKE WORKING HERE Medical benefits Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities

First Point of Service Excellence: Provide exceptional first-level technical support to our work-at-home workforce, addressing hardware, software, and network connectivity issues in real-time. Remote Assistance Mastery: Utilize various remote tools, web meetings, email, service desk tickets, and instant messaging to deliver prompt and effective solutions to end-users. Closure Rate Optimization: Achieve a high closure rate for first-level support by leveraging a diverse set of remote software tools to troubleshoot and resolve technical issues. Thorough Documentation: Document all resolutions and escalations meticulously within our internal ticketing system to ensure a comprehensive and organized record of IT support activities. Hardware Configuration and Troubleshooting: Configure and troubleshoot a range of devices, including computers, thin clients, Mac computers, and peripherals necessary for our work-at-home operations. Procedural Adherence and Continuous Improvement: Follow established procedures while occasionally exercising sound judgment. Contribute to the development of new standard operating procedures as we acquire new technologies, with a focus on meticulous task documentation. Process Enhancement: Improve existing processes by evaluating objectives, reviewing proposed changes, and making recommendations to enhance efficiency and effectiveness. Information Security Compliance: Reinforce information security compliance across all IT support activities. Education: Graduate/ Diploma (College education preferred) Certifications (a plus): Network+ Virtualization tools knowledge. VMWare. GCP. Knowledge/Skills: 3+ years of work experience in a fast-paced IT desktop support role; BPO experience is preferred. Proficiency in Windows Operating Systems and Microsoft Office 365. Proficiency in Mac OS Operating System and software products. Proficiency with computer hardware, thin client hardware, software, VPN, and remote computer tools. VMware knowledge. Knowledge of Windows Active Directory. MFA knowledge in configuring and managing end-users. Excellent written and verbal communication skills with the ability to interact with non-tech users. Flexibility to work evening and weekend hours when needed. Ability to learn and understand new and potentially complex products. Strong problem-solving skills. Demonstrates honesty, integrity, and teamwork. Adaptable to change and able to work under pressure. Good time management skills and ability to multitask. Maintains high standards of ethical and professional conduct.

The Intune Administrator will report to the IT Manager / IT Lead. Job Overview The Intune Administrator will be responsible for overseeing the uptime and efficient operation of our mobile device management systems from a technical support perspective. This role involves managing various applications and configurations within Microsoft Intune that support our global day-to-day operations. Collaboration with technical teams across our global operations, including locations in Los Angeles, Asia, and Europe, will be required to ensure seamless and secure mobile device management. Responsibilities and Duties Strategic Improvement and Optimization: Proactively enhance the Intune environment for better efficiency, security, and user experience by identifying improvements, developing strategies, and recommending new features. Daily Operational Support and Maintenance: Provide ongoing support for Intune issues, monitor system health, enforce policies, and manage user/device groups. Development and Implementation: Design and deploy new Intune policies, enrollment strategies, and integrations with other IT systems. Change Request Management: Handle and implement approved changes to the Intune environment with minimal disruption and thorough documentation. Scripting and Profile Management: Automate tasks using PowerShell and create/manage custom configuration profiles for different devices. Application Deployment and Management: Package, deploy, and secure mobile applications through Intune using app protection and management policies. Security and Compliance: Implement and manage security measures, enforce Conditional Access, monitor compliance, and assist with audits. Documentation and Training: Create and maintain Intune documentation and provide training to users and IT staff. Collaboration and Communication: Work with other IT teams and communicate effectively with stakeholders on Intune matters. Continuous Learning: Stay updated on Intune advancements and recommend new technologies.

The Senior Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers and serving as an escalation point for other technical and non-technical team members alike. Essential Duties and Responsibilities Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions. Handle and respond to inbound phone calls email inquiries and escalations from Technical Support Representatives and Technical Support Engineers Participate in On-site dispatching technical troubleshooting and case remediation Maintain the Senior TSE case load while managing other common tasks including but not limited to: Triage/root cause analysis Dispatching field technicians ordering parts/ issuing RMA s Troubleshoot document and issue remediation methodologies for contracted and T&M-based clients Provide client support to users in the operations and configuration of videoconferencing systems Participate as needed in prescribed training curriculum Follow up on open issues with escalation groups to provide feedback to customer Travel to various job site required Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees clients and colleagues in a professional and timely manner Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills both verbal and written Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Demonstrate time management skills with attention to detail Ability to troubleshoot basic AV and Video Teleconferencing issues Education and/or Experience High School Diploma or equivalent is required Formal education in Electronics or related field preferred Minimum 5 -7 years AV/Teleconferencing experience Minimum 4 years customer service experience Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure Demonstrated knowledge of AV Control systems and integrated room peripherals is desired This position requires specialized integrated A/V and VTC hardware troubleshooting skills as well as company and industry recognized hardware manufacturer certifications.

As a key member of the Technical Services Team, the Implementation Specialist is responsible for the deployment and integration of our software platforms. This role involves collaboration with various internal professional services teams to ensure a seamless, efficient, and user-friendly experience for our clients. Key Responsibilities Develop, customize, and maintain digital signage visual applications of varying complexity, size, and scope within Poppulo s proprietary Content Management System (CMS). Execute testing protocols for customer applications, software modifications, and upgrades by adhering to predefined test cases; analyze results and provide actionable feedback and solutions. Provide expert advice and training to customers on the utilization of our software platforms. Analyze integration data and propose solutions based on industry best practices. Conduct final quality assurance (QA) and end-user testing for implementations. Manage third-party feed/content fulfillment processes. Assist in resolving technical support cases related to software implementations. Uphold company values, promote an inclusive workplace, and contribute to the achievement of the company s vision and strategic objectives Technical Skills / Competencies 4+ years of experience working with software and hardware systems, web design and development, APIs, and SQL databases. 4+ years of experience in customer-facing roles. Proficiency in Microsoft Office suite. Strong written and verbal communication skills. Exceptional organizational skills and attention to detail. Experience working in a dynamic, fast-paced team environment. Demonstrated ability to work independently and as part of a team . Customer-service forward attitude.

We are seeking an experienced VBA Automation Developer to work on a GxP platform supporting the automation of regulatory content. A proficient VBA developer should have a solid understanding of VBA programming and MS Office macro working, including syntax, functions, and debugging techniques. The ability to automate repetitive tasks using VBA, including creating macros to streamline processes and improve efficiency, is essential. Experience in designing user-friendly interfaces within MS Office applications, including creating forms, buttons, and other interactive elements, is valuable. Proficiency in implementing robust error handling and debugging techniques to ensure code reliability and maintainability is crucial. The ability to document code and processes clearly, ensuring that others can understand and maintain the codebase, is necessary. Strong analytical and problem-solving skills to identify issues and develop effective solutions are also required. Familiarity with MS Word templates and Appian programming Ability to review and analyze existing VBA code to understand its structure and functionality. Skills in customizing and enhancing existing code to meet new requirements, including adding new features and modifying existing ones. Proficiency in testing and validating changes to ensure they meet the specified requirements and do not introduce new issues. Ability to work collaboratively with stakeholders, including regulatory experts, to gather requirements and ensure that changes align with regulatory standards. Strong understanding of Visual Basic language, including syntax, functions, and debugging techniques. Ability to automate repetitive tasks using VBA, including creating macros to streamline processes and improve efficiency. Proficiency in implementing robust error handling and debugging techniques to ensure code reliability and maintainability. Ability to document code and processes clearly, ensuring that others can understand and maintain the codebase. Strong analytical and problem-solving skills to identify issues and develop effective solutions. Provide expert technical support in validation to optimize quality, efficiency, and cost for developing, troubleshooting, and improving new and existing applications and platforms. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is someone with these qualifications. Basic Qualifications: Masters degree / Bachelors degree and 5 to 9 years of relevant experience Must-Have Skills: Experienced in VBA Development, Appian programming, MS Office Macros and MS Office automation. Experience of engaging with Business stakeholders for gathering requirements, demonstrating the capabilities developed and taking feedback for continual improvement. Good to have 4-5 years of experience in the Pharmaceutical Industry Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology Experience with Agile software development methodologies (Scrum) Excellent communication skills and the ability to work with senior leadership with confidence and clarity Experience in writing requirements for development of a modern web application Proficiency in automation tools, data systems, and validation software. Good-to-Have Skills: Demonstrated expertise in a scientific domain area and related technology needs Understanding of scientific software systems strategy, governance, and infrastructure Familiarity with low-code, no-code test automation software Technical thought leadership Able to communicate technical or complex subject matters in business terms Knowledge of DevOps, Continuous Integration, and Continuous Delivery methodology Professional Certifications: SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills

Sr Advanced Embedded Engr Join a team recognized for leadership, top innovator and diversity. The position is for Sr Advanced Embedded Engineer within Communication, Navigation & Surveillance COE, HTS Aero India. You must have B. TECH/M. TECH/MCA - Computer Science/Electronics Engineering with 10+ Years of experience Good in-depth technical knowledge of C, C++, and exposure to firmware language programming. Knowledge of embedded software development Understanding of the software development lifecycle (DO-178C preferred) Capable in Requirement development (High Level SW, Low Level SW Requirements) Capable in oral and written communications Possess technical knowledge about I/O interfaces like Ethernet, A429 , RS-232 , A615A Data loading Possess Analytical and debugging skills on Real target hardware, hands on experience is an advantage. We value Exposure to Datalink/EGPWF concepts. Demonstrated ability in software development for avionic systems, DO-178B/C process. Exposure to Multithreading/Multicore processing Exposure to requirement management tools such as DOORS. Exposure to Configuration management like CC/CQ JIRA/ Bit bucket/GIT Exposure to real time operating systems (RTOS). Knowledge of configuration management tools like JIRA/Bitbucket (Atlassian Tool set) You must have B. TECH/M. TECH/MCA - Computer Science/Electronics Engineering with 10+ Years of experience Good in-depth technical knowledge of C, C++, and exposure to firmware language programming. Knowledge of embedded software development Understanding of the software development lifecycle (DO-178C preferred) Capable in Requirement development (High Level SW, Low Level SW Requirements) Capable in oral and written communications Possess technical knowledge about I/O interfaces like Ethernet, A429 , RS-232 , A615A Data loading Possess Analytical and debugging skills on Real target hardware, hands on experience is an advantage. We value Exposure to Datalink/EGPWF concepts. Demonstrated ability in software development for avionic systems, DO-178B/C process. Exposure to Multithreading/Multicore processing Exposure to requirement management tools such as DOORS. Exposure to Configuration management like CC/CQ JIRA/ Bit bucket/GIT Exposure to real time operating systems (RTOS). Knowledge of configuration management tools like JIRA/Bitbucket (Atlassian Tool set) Be part of a global team that designs, develops and integrates highly complex software functions within Honeywell Aerospace Electronic Solutions, CNS (Communication, Navigation, & Surveillance). Main objective will be to develop, test and integrate robust well documented embedded software at both a high and low level that interacts directly with hardware. The role is required to demonstrate thought leadership in embedded software architecture, design and development in line with FCI development Mentor the junior members in the team and be seen as a problem solver. Collaborates/ actively networks with stakeholders for new technologies/ideas incubation/information. Performs competitive intelligence and IP analysis. Motivates functional team in IP creation for the Product in the field of expertise Provide technical support for products - field investigation, application support and factory support Actively contribute to business growth and innovation. Be part of a global team that designs, develops and integrates highly complex software functions within Honeywell Aerospace Electronic Solutions, CNS (Communication, Navigation, & Surveillance). Main objective will be to develop, test and integrate robust well documented embedded software at both a high and low level that interacts directly with hardware. The role is required to demonstrate thought leadership in embedded software architecture, design and development in line with FCI development Mentor the junior members in the team and be seen as a problem solver. Collaborates/ actively networks with stakeholders for new technologies/ideas incubation/information. Performs competitive intelligence and IP analysis. Motivates functional team in IP creation for the Product in the field of expertise Provide technical support for products - field investigation, application support and factory support Actively contribute to business growth and innovation.

As a Field Service Engineer I here at Honeywell, you will have the opportunity to provide technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsible for troubleshooting and resolving technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. In this role, you will impact the efficiency, productivity, and safety of our customers operations by providing exceptional technical support and service. At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture. YOU MUST HAVE Bachelor s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics Minimum of 0 years of proven experience in field service engineering Strong technical knowledge and expertise in Industrial Automation technologies WE VALUE Advanced degrees in Electrical Engineering (EE) or Mechanical Engineering (ME) Experience in project management and execution Strong customer focus and ability to build and maintain relationships YOU MUST HAVE Bachelor s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics Minimum of 0 years of proven experience in field service engineering Strong technical knowledge and expertise in Industrial Automation technologies WE VALUE Advanced degrees in Electrical Engineering (EE) or Mechanical Engineering (ME) Experience in project management and execution Strong customer focus and ability to build and maintain relationships Key Responsibilities Troubleshoot and resolve technical issues for customers Provide technical support and expertise for Industrial Automation solutions Collaborate with crossfunctional teams for successful solution implementation Conduct training sessions for customers and field service engineers Stay updated with industry trends and provide improvement recommendations Key Responsibilities Troubleshoot and resolve technical issues for customers Provide technical support and expertise for Industrial Automation solutions Collaborate with crossfunctional teams for successful solution implementation Conduct training sessions for customers and field service engineers Stay updated with industry trends and provide improvement recommendations

Skyhigh seeks a Technical Support Engineer for Skyhigh Security Cloud Products. You show an experience and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and grow their career providing value to customers while working with an industry leader in Security technology. Drive customer success and satisfaction by solving the complex challenges with Security- Centric Solutions. Provide a differentiated service experience with customer relevant outcomes through integrated solutions and support. Enable Customers to operate and realize outcomes for solutions by creative solutions. Job Responsibilities: Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner. Provide remote support on our product and resolve product related issues during POC post-deployment phase, through research and troubleshooting. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues. Work closely with Support Escalation engineers to resolve critical issues Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs etc Primary Skills: Excellent communication and customer management skills Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP,SMTP). Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI,Network Security Firewalls/Proxy and SIEMs Understanding of cloud platforms like Azure, O365 suite, AWS, Salesforce is desired Good understanding of Linux/Unix Knowledge of Java and SQL is a plus Scripting language (e.g. Perl, python) is a plus Essentials: 2+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills ability to work under pressure and in shifts . The ideal candidate will be an die-hard Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills. Quality focus, result goal orientation in a group situation and commitment to customer delight are a must. Sound fundamentals of TCP/IP, HTTPs,SSO-SAML, SAAS understanding and in-depth knowledge of Networking Security Concepts. Should be flexible to work in shift. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement

The Opportunity As a Business Analyst at Nutanix, your role would involve utilizing your strong knowledge on Data Insights/Analytics to support the business in meeting their common goals. You would be responsible for identifying opportunities to increase productivity and improve operational efficiency across various teams within the organization. What makes this role interesting and unique is the opportunity to collaborate with different business units and align with their specific logic and filters. This role is essential in helping Nutanix achieve its mission and drive success. Sales Operations at Nutanix The Data Analytics & Reporting team at Nutanix is a highly impactful team spread across Mexico, Belgrade, and India. Despite their size, they have achieved remarkable successes. What sets them apart is their ability to leverage data effectively to drive decision-making and provide valuable insights to the organization. Joining this team means making a significant contribution within a global and dynamic environment. Your Role Identify opportunities to increase productivity and improve operational efficiency across RevOps (like Deal Desk, Order Management, Sales Comp, Shared Services etc. , line of business). Ability to synthesize business problems into strategic and actionable insights. Drive to understand business context, needs, and translate them into analytical solution. Collect functional and application data requirements from teams. Integrate standard methodologies in each application development, data visualization and process flow. Use external databases to create analysis solutions. Create various ad hoc reports as needed. You will ensure that the work is organized with clear outcomes, deliverables, and timelines. You will investigate, report, and where possible, address data issues. Develop process documentation and departmental procedures. Support access application with Postgres SQL Server backend Develop reports & dashboards which can help the teams to meet their day-to-day business needs. Execution of new assignments and projects collaborating with team members by providing them necessary technical support What You Will Bring Strong knowledge on Tableau dashboard development Strong knowledge of SQL for creating reports is required Ability to provide strategic business guidance and expertise through data visualization, data mining and storytelling supported with data best practice Familiar with ODBC environment Experience in creating Excel reports and Dashboards merging data for diverse data sources Solid attention to detail, excellent time management and organizational skills Attention to detail and strong interpersonal skills and able to work in fast, paced, high volume of data Ability to communicate complex ideas verbally and through documentation Experience working in an onshore offshore model with teams from different time zones and cultures About the Team Team: We re looking for an individual to take ownership of our data analytics completeness, effectiveness and impact and provide insights to RevOps leaders. You will collaborate with many internal teams, such as Product Managers, Deal Desk, Order Management, Sales Comp, Data Platform, and Sales BI, to gather KPIs and provide analytical solutions. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment. How we work This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager. -- .

Technical support will be tasked with monitoring and maintaining an organisation's computer systems and networks.for more details contact HR Sabiya Jabeen 79903429034 Required Candidate profile .

General Maintenance Technician You perform highly diversified duties to install, troubleshoot, repair and maintain the property s facilities and equipment to ensure a safe and functional environment for the guests. Inspect and perform preventative maintenance on property s facilities and equipment. Inspect all areas of the property for safety issues and take immediate corrective action. Assist guests regarding property facilities in an informative and helpful way. Install fixtures and other electrical equipment. Relevant building maintenance experience is an asset Strong interpersonal and problem solving abilities Highly responsible & reliable

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Product Strategy and Roadmap : Develop and execute product strategies that align with the company s overall goals and objectives. Create and maintain detailed product roadmaps, including timelines for development, market introduction, and product lifecycle management. Conduct market research and gather customer insights to inform product features, design, and enhancements. Product Development : Work closely with R&D, engineering, and design teams to define product specifications and ensure the product meets user needs and regulatory standards. Lead cross-functional teams through product development phases, ensuring timely delivery and product quality. Monitor product development milestones, risks, and budget adherence. Regulatory and Compliance : Ensure products meet all regulatory requirements Collaborate with the regulatory affairs team to secure necessary certifications and approvals. Stay informed about changes in medical device regulations and industry standards. Market Launch and Commercialization : Define go-to-market strategies and work with marketing teams to develop positioning, messaging, and promotional campaigns. Provide training and support for sales teams to effectively communicate the product value proposition. Analyze product performance in the market and identify opportunities for growth or improvement. Customer and Stakeholder Engagement : Serve as the primary point of contact for internal and external stakeholders. Gather and prioritize feedback from customers, clinicians, and key opinion leaders to drive product enhancements. Establish and maintain relationships with healthcare providers, industry experts, and regulatory bodies. Product Lifecycle Management : Monitor product performance, manage product updates, and handle end-of-life (EOL) decisions. Coordinate with post-market surveillance teams to track and resolve product issues or complaints. Cross-functional Collaboration : Work closely with marketing, sales, engineering, and regulatory teams to ensure alignment on product objectives and timelines. Lead product training sessions and provide technical support to customer-facing teams.

Our Team At Schneider Electric, we help customers make the most of their energy, focusing on making energy safe, reliable and efficient. Our team is part of the Secure Power division, and is responsible for the development of a shutdown software bridging a UPS to a customers IT infrastructure. We are looking for an engineer to join the team to work on the existing software, who has an eagerness to learn and take ownership of hands-on development, is adaptable and can break down complex tasks. We Offer: Development opportunities if you are willing to take on more responsibility. Generous benefits package Our Culture: We are looking for someone who: Has good team building and communication skills. Shows understanding and appreciation of processes and issues relevant to the job. Has the ability to work on vague as well as concrete tasks independently. Actively follows business and technology trends. Demonstrates creativity in their solutions. Takes calculated risks. Innovates in their work. Has a desire to learn a broad range of technologies and skills. You will be responsible for: Java coding - o Understanding complex pre-existing codebase, adding new code, refactoring existing code, removing dead code, and fixing issues. o Creating/updating Junit tests. o Front-end enhancements o Implementing support for a new range of our products. o Upgrading Java libraries, and tools. o Development as part of a team and individually. o Participating in code reviews Troubleshooting - o Investigating security issues to see if they are applicable to the product. o Capturing and analysing USB, Serial or Network (https/http) traffic to detect and fix communications issues. Scripting o Updating Linux rpm scripts (spec o Writing/updating batch files on windows, shell scripts on Linux CI/CD o Working with Jenkins based build system. o Working with Ant build scripts. o Building DLLs. Assisting in formulating customer requirements Helping in the design and architecture of product solutions as well as creating engineering documents Contributing to continuous improvement of products and processes. Working with Technical Support on customer issues We would like to see experience of some of: Linux and Windows scripting Experience with TCP/IP networks and application-level networking protocols. Network, Serial or USB protocol analysis experience. Knowledge of Security (Java keystore, SSL) JavaScript (jQuery helpful) Ant HTML CSS NullSoft installer technology. C++ GitHub Actions Qualifications A B. Sc or B. Eng degree in Computer, Electrical, Electronic, or Software Engineering (or equivalent) 3 to 5 years of experience in a professional environment working with Java (preferably in a multi-threaded application) Good troubleshooting skills Experience with Git

Job Description Our Team At Schneider Electric, we help customers make the most of their energy, focusing on making energy safe, reliable and efficient. Our team is part of the Secure Power division, and is responsible for the development of a shutdown software bridging a UPS to a customers IT infrastructure. We are looking for an engineer to join the team to work on the existing software, who has an eagerness to learn and take ownership of hands-on development, is adaptable and can break down complex tasks. You will be responsible for: Leading the development on the software - o Taking ownership of the delivery, quality and security of the software o Leading prioritization discussions and formulating customer requirements o Identifying development and refactoring areas of work o Guiding the work and development of junior and intermediate engineers o Coordinating the testing with the Quality Assurance team o Structuring team processes on a small development team o Leading retrospective discussions and continuous improvements of product and processes Java coding - o Understanding complex pre-existing codebase, adding new code, refactoring existing code, removing dead code, and fixing issues. o Creating/updating Junit tests. o Front-end enhancements o Marshalling data between different protocols, querying USB usages and XML data structures, and possibly interacting with native C++ code through JNI. Troubleshooting - o Investigating security issues to see if they are applicable to the product o Capturing and analysing USB, Serial or Network (https/http) traffic to detect and fix communications issues. o Diagnosing memory leak and windows service issues. Scripting o Updating Linux rpm scripts (spec o Writing/updating batch files on windows, shell scripts on Linux CI/CD o Working with GitHub Actions based build system o Working with Ant build scripts. o Building DLLs Supporting the design and architecture of product solutions as well as engineering documents Working with Technical Support on customer issues We would like to see experience of some of: Linux and Windows scripting Experience with TCP/IP networks and application-level networking protocols Network, Serial or USB protocol analysis experience Knowledge of Security (Java keystore, SSL) JavaScript (jQuery helpful) Ant HTML CSS NullSoft installer technology. C++ GitHub Actions Qualifications A Graduate degree in Computer, Electrical, Electronic or Software engineering (or equivalent) Overall 5 -10 years of experience is required and 2-4yrs relevant exp. Schedule: Full-time Req: 009GSN

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose The role is responsible provide technical expertise to the DB program by providing Oracle Database related advice and measure program performance through expertise covering DB planning, DB simulations, site recovery plans, DB training, DB exercises, regulatory compliance, current industry trends and DB best practices. Role Accountability Manage the design, implementation, and communication of Oracle Database plans and processes that ensure the security and integrity of company data, databases, applications, information systems, and infrastructure technology Assist with high availability and disaster recovery setup (DR), Database Health Checks and optimizations, monitoring and management setup configuration Install, configure and maintain Oracle RAC Databases across Linux/Unix Platforms Establish and maintain sound backup and recovery policies and procedures Implement and maintain database security (create and maintain users and roles, assign privileges) Perform database application, tuning and performance monitoring Plan growth and changes (capacity planning) Work as part of a team and provide 24x7 support when required Perform general technical trouble shooting and give consultation to development teams Interface with Oracle Corporation for technical support Patch Management and Version Control Manage, implement and maintain database design, backup and recovery Ensure adherence to regular process documentation practices in compliance with the process guidelines Measures of Success Ensure daily readiness of DB sites to take over the complete production in case of any disaster and emergencies Lower cost of DB operations and readiness Periodic & timely reporting of DB Operations SLA matrices Effective vendor management and timely review of Service contracts Timely and accurate updation of process documentation Process Adherence as per MOU Technical Skills / Experience / Certifications Oracle Database Administration, backup & recovery, Troubleshooting, knowledge of RAC and DR Setup/ OCP DBA Competencies critical to the role Stakeholder Management Process Orientation Collaboration Qualification B.E. / BTech /MCA /M.SC in IT Preferred Industry NBFC / BFSI Industry / IT Infrastructure

Designations Available: Assistant Professor, Associate Professor and Professor Desired Skillset: Applicants should preferably hold a Ph.D. in the relevant subject from reputed Institutions. Should have sufficient experience in Teaching, Industry & Research with reputed Institutions. Should have research papers published in International / National Journals. Should have books published and Scholars awarded / currently working for. Applicants with patents registered / consultancy works carried out will be given preference. Exposure in handling high-value funded projects will be an added advantage Preferred Qualifications: Ph.D. in relevant streams with good academic records Areas of Specialization: AI & ML Data Science Python Responsibilities: Academics: Classroom presentation Laboratory Instructions Development Learning of Resource Materials & Laboratory Development Student Assessment & Evaluation including Examination work of University. Participation in Co-curricular & extracurricular activities Student s guidance, counseling & helping in their personal, ethical, moral, and overall character development Keeping abreast of new knowledge and skills, help to generate new knowledge and help dissemination of such knowledge through books, publications, seminars, handouts, etc Continuing Education Activities Self-development through upgrading qualifications, Experience & Professional activities Research Consultancy: Research development activities & Research guidance Industry sponsored projects Providing consultancy and testing services Promotion of industry-institution interaction and R & D Academic / Administration: Academic and Administrative management of the institution Policy planning, monitoring & evaluation, and promotional activities; both at the department level and institution level Design and development of a new programme. Preparing projects for funding in areas of R&D work, laboratory development, modernization, expansion, etc Administration both at departmental & institutional levels Development, administration, and management at Institutional levels Monitoring and evaluation of academic and research activities Participation in policy planning at the Regional / National level for the Development of Technical Education Helping mobilization of resources for the Institution Develop, update and maintain MIS Plan and implement Staff Development activities, conduct Performance Appraisal Maintain Accountability Extension / Industrial Connectivity Interaction with Industry and Society Participation in Community services Providing R&D support and consultancy services to Industry and other user agencies Providing non-formal modes of education for the benefit of the Community Promotion of Entrepreneurship and Job rotation Dissemination of knowledge Providing Technical support in areas of social relevance Apart from the above duties, any other relevant work is assigned by the Dean of the respective schools

Designations Available: Assistant Professor, Associate Professor, and Professor Desired Skillset: Applicants should preferably hold a Ph.D. in the relevant subject from reputed Institutions. Should have sufficient experience in Teaching, Industry & Research with reputed Institutions. Should have research papers published in International / National Journals. Should have books published and Scholars awarded / currently working for. Applicants with patents registered / consultancy works carried out will be given preference. Exposure in handling high-value funded projects will be an added advantage Preferred Qualifications: Ph.D. in relevant streams with good academic records Areas of Specialization: Production Operations System and Quantitative Techniques (POSQ) Analytics. Responsibilities: Academics: Classroom presentation Laboratory Instructions Development Learning of Resource Materials & Laboratory Development Student Assessment & Evaluation including Examination work of University. Participation in Co-curricular & extracurricular activities Student s guidance, counseling & helping in their personal, ethical, moral, and overall character development Keeping abreast of new knowledge and skills, help to generate new knowledge and help dissemination of such knowledge through books, publications, seminars, handouts, etc Continuing Education Activities Self-development through upgrading qualifications, Experience & Professional activities Research Consultancy: Research development activities & Research guidance Industry sponsored projects Providing consultancy and testing services Promotion of industry-institution interaction and R & D Academic / Administration: Academic and Administrative management of the institution Policy planning, monitoring & evaluation, and promotional activities; both at the department level and institution level Design and development of a new programme. Preparing projects for funding in areas of R&D work, laboratory development, modernization, expansion, etc Administration both at departmental & institutional levels Development, administration, and management at Institutional levels Monitoring and evaluation of academic and research activities Participation in policy planning at the Regional / National level for the Development of Technical Education Helping mobilization of resources for the Institution Develop, update and maintain MIS Plan and implement Staff Development activities, conduct Performance Appraisal Maintain Accountability Extension / Industrial Connectivity Interaction with Industry and Society Participation in Community services Providing R&D support and consultancy services to Industry and other user agencies Providing non-formal modes of education for the benefit of the Community Promotion of Entrepreneurship and Job rotation Dissemination of knowledge Providing Technical support in areas of social relevance Apart from the above duties, any other relevant work is assigned by the Dean of the respective schools

We are seeking an experienced VBA Automation Developer to work on a GxP platform supporting the automation of regulatory content. A proficient VBA developer should have a solid understanding of VBA programming and MS Office macro working, including syntax, functions, and debugging techniques. The ability to automate repetitive tasks using VBA, including creating macros to streamline processes and improve efficiency, is essential. Experience in designing user-friendly interfaces within MS Office applications, including creating forms, buttons, and other interactive elements, is valuable. Proficiency in implementing robust error handling and debugging techniques to ensure code reliability and maintainability is crucial. The ability to document code and processes clearly, ensuring that others can understand and maintain the codebase, is necessary. Strong analytical and problem-solving skills to identify issues and develop effective solutions are also required. Familiarity with MS Word templates and Appian programming Ability to review and analyze existing VBA code to understand its structure and functionality. Skills in customizing and enhancing existing code to meet new requirements, including adding new features and modifying existing ones. Proficiency in testing and validating changes to ensure they meet the specified requirements and do not introduce new issues. Ability to work collaboratively with stakeholders, including regulatory experts, to gather requirements and ensure that changes align with regulatory standards. Solid understanding of Visual Basic language, including syntax, functions, and debugging techniques. Ability to automate repetitive tasks using VBA, including creating macros to streamline processes and improve efficiency. Proficiency in implementing robust error handling and debugging techniques to ensure code reliability and maintainability. Ability to document code and processes clearly, ensuring that others can understand and maintain the codebase. Strong analytical and problem-solving skills to identify issues and develop effective solutions. Provide expert technical support in validation to optimize quality, efficiency, and cost for developing, troubleshooting, and improving new and existing applications and platforms. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is someone with these qualifications. Basic Qualifications: Masters degree / Bachelors degree and 5 to 9 years of relevant experience Must-Have Skills: Experienced in VBA Development, Appian programming, MS Office Macros and MS Office automation. Experience of engaging with Business stakeholders for gathering requirements, demonstrating the capabilities developed and taking feedback for continual improvement. Good to have 4-5 years of experience in the Pharmaceutical Industry Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology Experience with Agile software development methodologies (Scrum) Good communication skills and the ability to work with senior leadership with confidence and clarity Experience in writing requirements for development of a modern web application Proficiency in automation tools, data systems, and validation software. Good-to-Have Skills: Demonstrated expertise in a scientific domain area and related technology needs Understanding of scientific software systems strategy, governance, and infrastructure Familiarity with low-code, no-code test automation software Technical thought leadership Able to communicate technical or complex subject matters in business terms Knowledge of DevOps, Continuous Integration, and Continuous Delivery methodology Professional Certifications: SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills

Has good team building and communication skills. Shows understanding and appreciation of processes and issues relevant to the job. Has the ability to work on vague as well as concrete tasks independently. Actively follows business and technology trends. Demonstrates creativity in their solutions. Takes calculated risks. Innovates in their work. Has a desire to learn a broad range of technologies and skills. You will be responsible for: Java coding - o Understanding complex pre-existing codebase, adding new code, refactoring existing code, removing dead code, and fixing issues. o Creating/updating Junit tests. o Front-end enhancements o Implementing support for a new range of our products. o Upgrading Java libraries, and tools. o Development as part of a team and individually. o Participating in code reviews Troubleshooting - o Investigating security issues to see if they are applicable to the product. o Capturing and analysing USB, Serial or Network (https/http) traffic to detect and fix communications issues. Scripting o Updating Linux rpm scripts (spec o Writing/updating batch files on windows, shell scripts on Linux CI/CD o Working with Jenkins based build system. o Working with Ant build scripts. o Building DLLs. Assisting in formulating customer requirements Helping in the design and architecture of product solutions as well as creating engineering documents Contributing to continuous improvement of products and processes. Working with Technical Support on customer issues We would like to see experience of some of: Linux and Windows scripting Experience with TCP/IP networks and application-level networking protocols. Network, Serial or USB protocol analysis experience. Knowledge of Security (Java keystore, SSL) JavaScript (jQuery helpful) Ant HTML CSS NullSoft installer technology. C++ GitHub Actions Qualifications A B. Sc or B. Eng degree in Computer, Electrical, Electronic, or Software Engineering (or equivalent) 3 to 5 years of experience in a professional environment working with Java (preferably in a multi-threaded application) Good troubleshooting skills Experience with Git

CMDB Configuration and Customization: Configure, maintain, and update ServiceNow CMDB, and related plugins, Workspaces and their components and features to meet business requirements. Develop and maintain workflows, forms, scripts, and automation processes as needed. Implement new functionalities and enhancements, including planning and testing for upcoming upgrades and patching. Configure and support components required to support the CSDM framework. Ensure CMDB Health and Integrity KPI s are consistently maintained. Consult with, and support the requirements needed of CMDB, by application and module product owners and developers. CMDB Data Sources Configuration and Maintenance: Configure and maintain ITOM Visibility applications and related supporting components, including Mid Servers and their functionality. Configure and maintain Service Graph and its connectors. Configure and maintain Integration Hub spokes and integrations related to CMDB. Maintain platform security and compliance with organizational policies. CMDB and Data Sources Maintenance and Upgrades: Perform regular maintenance, including monitoring performance and conducting health checks. Plan and execute upgrades and patches for CMDB and ITOM Visibility components and related plugins, ensuring minimal disruption to services. Coordinate with vendors or internal groups for maintenance, changes, and enhancements to data sources or CMDB configuration and settings. CMDB Integrity Management: Provide technical support for CMDB+CSDM, ITOM Visibility, Service Graph, and Integration Hub related issues, troubleshooting problems, and implementing solutions. Utilize Data Manager lifecycle attestion to provide integrity audit. Collaborate with IT teams to resolve CMDB inventory and other integrity issues, to prevent future occurrences and maintain a healthy CMDB. Perform daily Discovery, and other data source, log validation, and consult with IT teams to resolve any issues causing inventory issues. Integration Management: Manage integrations between ServiceNow and other enterprise systems using SOAP, REST, and other relevant technologies. Ensure data consistency and integrity across integrated platforms. Documentation and Training: Create and maintain technical documentation, including configuration, process, procedure, policy, and architectural design. Create and provide reporting on CMDB status and health, and planned enhancements, changes and projects. Provide training and support to end-users and stakeholders to promote effective CMDB+CSDM use. Compliance and Governance: Ensure adherence to platform and CMDB governance, management, and compliance standards as outlined in organizational manuals, policy, and internal departmental documents. Conduct regular audits and reviews to maintain compliance with internal and external regulations. Qualifications: Education: Bachelor s degree in Information Technology, Computer Science, or a related field. Relevant experience may be considered in lieu of a degree. Experience Requirements: 3-5 years of experience within an enterprise environment for ServiceNow CMDB + CSDM , and ITOM Visibility administration, configuration, operational support and enhancement development. Experience working across multiple ServiceNow instances (Production, Sub-Production, Dev, Test). Strong understanding of Configuration Management , under the Common Service Data Model , their relation to and in support of Asset Management . Knowledge of CMDB+CSDM relation to, and use of, foundational core data and their combined relation to and support provided to ITSM, CSM, SPM, and SecOps application modules. Strong experience with ITOM Discovery , Service Mapping , Service Graph , Integration Hub, Identification and Reconciliation Engine (IRE), within a multi-source CMDB environment. Strong experience with Discovery pattern configuration and customization through Pattern Designer , custom classes , and probes and sensors . Strong experience deploying, configuring, and supporting Mid Servers and all of their capabilities. Experience with on-prem and cloud environment Discovery and schedules . Experience with Service Graph Connector configuration for resource and OS-level discovery for at least AWS and Azure environments . Experience working within relevant Workspaces for CMDB, Discovery Admin, and Cloud Discovery . Experience working within CMDB Data Manager , and building templates and processing tasks for de-duplication, and lifecycle management. Experience with supporting changes for CMDB and ITOM Visibility during instance upgrade, and patching . Hands-on experience with workflow automation, scripting, and integrations . Familiarity with ITIL framework and change management processes . Experience working across a combined TeamSpace(Project) and Agile development environment . Technical Skills: ServiceNow CMDB Administration & Configuration Provide support for implementing new business initiatives, new functionality, projects and requests involving CMDB, CSDM, ITOM Visibility, and Service Graph. Configuration, support and enhancement of CMDB, CSDM, ITOM Visibility, and Service Graph. CMDB and Discovery process oversight, health monitoring, issue remediation, maintenance processes, and status and trend reporting. Provide support to agile development teams for implementing enhancements. Plan, Test, and implement plugin and application upgrades for CMDB, CSDM, ITOM Visibility, and Service Graph. Scripting & Development JavaScript, GlideScript, and AngularJS for ServiceNow scripting. Business Rules, Client Scripts, UI Policies, UI Actions for automation. ServiceNow Flow Designer and Orchestration for process automation. Integrations & Data Management REST/SOAP APIs, Integration Hub, and MID Servers for third-party integrations. Data Management jobs for CI maintenance. CMDB data source integrations , Service Graph, and Service Mapping. Reporting & Analytics Custom dashboards, Performance Analytics, and scheduled reports . KPI tracking and real-time monitoring using Performance Analytics Widgets . Compliance & Governance Maintain adherence to CSDM guidelines for CMDB ITIL processes, GDPR compliance where applicable. Participation in audits, governance meetings, and license audits . Preferred Certifications (Optional, but Highly Desirable): ServiceNow Certified Implementation Specialist - Discovery (CIS-D) (Required) CMDB Fundamentals ILT (Micro-Certification) (Required) ServiceNow Certified System Administrator (CSA) ITIL 4 Foundation Certification Key Competencies: Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. Detail-oriented with a focus on quality and continuous improvement. Adaptability to evolving technologies and processes.

The Data Engineer, Sr - II will work closely with clients and provide high level technical consulting services, configuration of the elluminate platform, development and oversight for specific projects that include trial configuration, quality control, project management, assessing new technologies, process improvements, system validation, SOP development, custom analytics development, clinical software implementations and integrations, platform configuration, ETL and custom analytics development. As a Data Engineer, Sr - II you will serve as the primary technical lead, spearheading consulting efforts related to clinical systems software. You will also design and develop reporting programs as needed. KEY TASKS & RESPONSIBILITIES Leading consulting efforts and providing high-level technical consulting services to clients, including configuring the elluminate platform and overseeing specific projects such as trial configuration, quality control, and project management. Guiding and supporting the team of data engineers on various technical service delivery activities. Designing, developing, testing, and deploying efficient SQL code to support SDTM, custom reports, and visualizations using tools like MS SQL, elluminate Mapper, and Qlik. Managing multiple timelines and deliverables for single or multiple clients, and handling client communications as assigned. Demonstrating in-depth knowledge of at least one Elluminate module, with hands-on experience in all other modules. Delivering proactive technical support for all client-reported support tickets. Facilitating client onboarding workshops and conducting training sessions for end users on the Elluminate platform. Configuring, migrating, and supporting the elluminate platform for assigned clients. Creating and maintaining all required specifications and quality control documents as per SOP and processes. Ensuring compliance with eClinical Solutions/industry quality standards, regulations, guidelines, and procedures. Demonstrating strong analytical and problem-solving skills to identify issues and develop creative solutions that drive results. Conveying information clearly and concisely to diverse audiences, facilitating understanding and collaboration. CANDIDATE S PROFILE 7+ years of professional experience in a Services or Consulting role preferred Bachelors or Masters degree in science, technical or business discipline or equivalent experience preferred 5+ years in database design and development experience preferred Understanding of Cloud / Hybrid data architecture concepts is a plus Prior experience in customer facing roles is a plus Knowledge of clinical trial data is a plus - CDISC ODM, SDTM, or ADAM standards Experience in Pharmaceutical / Biotechnology / Life Science industry is a plus Professional Skills & Experience: Have critical observation and communication skills to Identify any gaps in processes or product Ability to work with various technical and non-technical teams both internal to eCS and clients Must be team oriented with strong collaboration, prioritization, and adaptability skills Excellent knowledge of English; verbal and written communication skills with ability to interact with users and clients providing solutions Experience in the Life Sciences industry, CRO / Clinical Trial regulated environment preferred Experience in regulatory computer systems validation a strong plus Technical Skills & Experience: Proficient in SQL, T-SQL, PL/SQL programming, Or R Package, or Python or SAS Proficiency in Microsoft Office Applications, specifically MS Project and MS Excel Experience with multiple Database Platforms: Oracle, SQL Server, Teradata, DB2 Oracle Working effectively in a team environment, contributing to group objectives, and supporting colleagues. Adapting to changing circumstances and accepting new challenges with a positive attitude. Understanding clinical trial data and applying CDISC, SDTM/AdAM/TLFs standards. Having a good understanding of clinical data collection tools like RAVE, InForm, Veeva EDC, Sibel CTMS, and analytics tools. Performing other duties as assigned. Experience with Data Reporting Tools: QlikSense, QlikView, Spotfire, Tableau, JReview, Business Objects, Cognos, MicroStrategy, IBM DataStage, Informatica, Spark or related Familiarity with other languages and concepts: .NET, C#, Python, R, Java, HTML, SSRS, AWS, Azure, Spark, REST APIs, Big Data, ETL, Data Pipelines, Data Modelling, Data Analytics, BI, Data Warehouse, Data Lake or related