8787 Technical Support Jobs - Page 12

Where Data Does More. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers success. We form partnerships with customers by listening, learning, and building connections. Snowflake s Support team is expanding! We are looking for a Staff Cloud Support Engineer who likes working with data and solving a wide variety of issues, utilizing their technical experience, having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking. As a Staff Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and expert advice with regard to their effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake s product and engineering teams. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation. Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management. Shift 3 Special Requirement: Ability to work the 3rd/afternoon shift which typically starts from 2 pm IST Applicants should be flexible with schedule changes to meet business needs AS A STAFF CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL: Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations Demonstrate good problem-solving skills and be process-oriented Utilize the Snowflake environment, connectors, 3rd party partners for software, and tools to investigate issues Document known solutions to the internal and external knowledge base Submit well-documented bugs and feature requests arising from customer-submitted requests and partner with Engineering towards a resolution. Proactively identify recommendations and lead global initiatives to improve product quality, customer experience, and team efficiencies. Provide support coverage during holidays and weekends based on business needs OUR IDEAL STAFF CLOUD SUPPORT ENGINEER WILL HAVE: Bachelor s or Master s degree in Computer Science or equivalent discipline 8+ years of experience in a Technical Support environment or a similar technical function in a customer-facing role Excellent writing and communication skills in English with attention to detail Ability to work in a highly collaborative environment across global teams Ability to train team members on data warehousing fundamentals and concepts A clear understanding of data warehousing fundamentals and concepts Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement A clear understanding of Operating System internals, memory management, CPU management Database migration and ETL experience Scripting/coding experience in any programming language Working knowledge of semi-structured data Experience in RDBMS workload management. Good understanding of any of the major cloud service provider s ecosystem Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats). Understanding of the release cycle and tracking of behavior changes. NICE TO HAVE: Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases. Troubleshooting skills on a variety of operating systems (Windows, Mac, *Nix) Good understanding of the technical fundamentals of networking. You should have a solid knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, and DNS and be able to use diagnostic tools to troubleshoot connectivity issues. Understanding of cloud computing security concepts. Understanding of cost utilization and optimization. Proficiency in using any of the scripting languages e.g. Python, JavaScript. Snowflake is growing fast, and we re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com "

Project Technical support - III- ICMR ICRAG-2 Project Division Non Division User Contact Person Ms. Lincy Thomas Job Details Brief Description about the Project A Multicentre multi-method study for development and Validation of a Deprescribing Tool, followed by Implementation and evaluation of its impact, facilitators and barriers. The study will be done in three main steps 1. Formative research using Systematic/Rapid Review, Mixed methods study and a qualitative study. The intervention components will be then prioritized using Delphi process and will be locally customised. 2. The IP will be evaluated through a cluster RCT for effectiveness, implementation research outcomes and cost effectiveness. 3. In this step, we will disseminate the findings and learnings of the study through symposia s and we will conduct effective policy dialogues with key stakeholders. Project Technical support - III No. of Vacancy: One Preferred Qualifications: 1. Three years Graduate in relevant subject / field + three years experience or PG in relevant subject / field 2. For Engineering / IT /CS first class four years Graduate Degree + Three years Experience Maximum Age Limit : 35 years Salary: Rs.36,400 /- per month Language : Good communication in English Experience: Two to three years experience in a recognized institute/hospital Knowledge of Computer Applications Experience in prescription data collection/analysis or research project Experience in Clinical data collection, including interviews/surveys Last Day for Receiving Application: 7th July 2025 Location: Bangalore Roles and Responsibilities: Overall coordinate the study; closely work with the Project Scientist and investigators. The Principal Investigator ICMR ICRAG-2 Project

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines. Job Summary: We are seeking a highly motivated and experienced Customer Service Manager - Support to lead a team of Technical Support Analysts delivering exceptional support to customers of the Oracle Hospitality product suite . This role requires strong leadership skills, a solid technical understanding of the product offerings, and a passion for customer satisfaction. The ideal candidate will ensure service excellence, drive operational efficiency, and foster a culture of continuous improvement and accountability. Key Responsibilities: Team Leadership & Performance Management Lead, mentor, and develop a team of Technical Support Analysts. Set performance goals and conduct regular evaluations. Foster a collaborative, high-performing team environment. Customer Support Operations Oversee day-to-day support operations ensuring timely and effective resolution of customer issues. Ensure adherence to SLAs, KPIs, and Oracle s customer experience standards. Handle escalations and work closely with internal stakeholders for resolution. Process Improvement & Quality Assurance Monitor support interactions to ensure adherence to quality standards. Identify recurring issues and drive root cause analysis. Implement best practices and process enhancements to improve customer experience. Collaboration & Reporting Work cross-functionally with Product Management, Engineering, and Sales teams. Generate and present operational metrics, trend reports, and improvement plans to leadership. Participate in global support initiatives and strategic planning. Training & Development Identify training needs and facilitate technical and soft skills development. Promote a learning culture through coaching, feedback, and continuous knowledge sharing. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field. 10+ years of experience in technical/customer support, with at least 3 years in a leadership or managerial capacity. Strong understanding of hospitality industry solutions, preferably Oracle Hospitality products like OPERA, Simphony, and related systems. Experience installing / configuring / supporting MICROS or Hotel Systems software products will be an added advantage Proven track record of managing support teams in a 24/7 global support environment. Excellent communication, conflict resolution, and stakeholder management skills. Ability to analyze data and derive insights for continuous improvement. Familiarity with support tools like Oracle Service Cloud, CRM systems, and knowledge base management. Preferred Qualifications: ITIL certification or similar service management framework knowledge. Experience in managing remote or hybrid teams. Background in SaaS or cloud-based product support environments. Career Level - M2 Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries. Job Summary: We are seeking a highly motivated and experienced Customer Service Manager - Support to lead a team of Technical Support Analysts delivering exceptional support to customers of the Oracle Hospitality product suite . This role requires strong leadership skills, a solid technical understanding of the product offerings, and a passion for customer satisfaction. The ideal candidate will ensure service excellence, drive operational efficiency, and foster a culture of continuous improvement and accountability. Key Responsibilities: Team Leadership & Performance Management Lead, mentor, and develop a team of Technical Support Analysts. Set performance goals and conduct regular evaluations. Foster a collaborative, high-performing team environment. Customer Support Operations Oversee day-to-day support operations ensuring timely and effective resolution of customer issues. Ensure adherence to SLAs, KPIs, and Oracle s customer experience standards. Handle escalations and work closely with internal stakeholders for resolution. Process Improvement & Quality Assurance Monitor support interactions to ensure adherence to quality standards. Identify recurring issues and drive root cause analysis. Implement best practices and process enhancements to improve customer experience. Collaboration & Reporting Work cross-functionally with Product Management, Engineering, and Sales teams. Generate and present operational metrics, trend reports, and improvement plans to leadership. Participate in global support initiatives and strategic planning. Training & Development Identify training needs and facilitate technical and soft skills development. Promote a learning culture through coaching, feedback, and continuous knowledge sharing. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field. 10+ years of experience in technical/customer support, with at least 3 years in a leadership or managerial capacity. Strong understanding of hospitality industry solutions, preferably Oracle Hospitality products like OPERA, Simphony, and related systems. Experience installing / configuring / supporting MICROS or Hotel Systems software products will be an added advantage Proven track record of managing support teams in a 24/7 global support environment. Excellent communication, conflict resolution, and stakeholder management skills. Ability to analyze data and derive insights for continuous improvement. Familiarity with support tools like Oracle Service Cloud, CRM systems, and knowledge base management. Preferred Qualifications: ITIL certification or similar service management framework knowledge. Experience in managing remote or hybrid teams. Background in SaaS or cloud-based product support environments.

Photon Infotech P Ltd is looking for Software Engineer - Angular,Java to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and executing project plans. Applying mathematics and statistics to problem-solving initiatives. Applying best practices and standard operating procedures. Creating innovative solutions to meet our companys technical needs. Testing new software and fixing bugs. Shaping the future of our systems.

Photon Infotech P Ltd is looking for Software Engineer - Angular,Java to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and executing project plans. Applying mathematics and statistics to problem-solving initiatives. Applying best practices and standard operating procedures. Creating innovative solutions to meet our companys technical needs. Testing new software and fixing bugs. Shaping the future of our systems.

Photon Infotech P Ltd is looking for Software Engineer - Java,Angular to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and executing project plans. Applying mathematics and statistics to problem-solving initiatives. Applying best practices and standard operating procedures. Creating innovative solutions to meet our companys technical needs. Testing new software and fixing bugs. Shaping the future of our systems.

Pre-Sales Engineer Job Brief Flair Network Systems Pvt. Ltd. is urgently looking for a skilled Pre-Sales Engineer to join our team in Pune. If you have a solid understanding of hardware networking and structured cabling, this role offers an exciting opportunity to work with our sales team to pitch solutions and meet customer needs. Key Responsibilities: Understand customer requirements and configure hardware networking solutions to meet those needs. Demonstrate product capabilities and explain all features and benefits. Answer technical queries during the sales process. Prepare cost estimates and technical proposals for clients. Assist sales executives during technical presentations to ensure product understanding. Pitch solutions to customers, providing technical support throughout the sales journey. Requirements: 1-2 years of experience in a Pre-Sales or Technical Sales role. Strong understanding of hardware networking and structured cabling. Ability to effectively pitch products and configure solutions. Strong communication and interpersonal skills. Ability to prepare technical proposals and cost estimates. Experience: 1-2 Years Job Category: Sales Job Type: Full Time Job Location: Pune Pre-Sales Engineer Job Brief Flair Network Systems Pvt. Ltd. is urgently looking for a skilled Pre-Sales Engineer to join our team in Pune. If you have a solid understanding of hardware networking and structured cabling, this role offers an exciting opportunity to work with our sales team to pitch solutions and meet customer needs. Key Responsibilities: Understand customer requirements and configure hardware networking solutions to meet those needs. Demonstrate product capabilities and explain all features and benefits. Answer technical queries during the sales process. Prepare cost estimates and technical proposals for clients. Assist sales executives during technical presentations to ensure product understanding. Pitch solutions to customers, providing technical support throughout the sales journey. Requirements: 1-2 years of experience in a Pre-Sales or Technical Sales role. Strong understanding of hardware networking and structured cabling. Ability to effectively pitch products and configure solutions. Strong communication and interpersonal skills. Ability to prepare technical proposals and cost estimates. Experience: 1-2 Years Job Category: Sales Job Type: Full Time

Create a better future!Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero - enabling our customers to move towards zero emissions in mining and minerals. We need your leadership skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.Department You will be part of Global Proposal & order Desk / GBC, Chennai. Your primary role is to Provide customers with technical support to ensure the right selection of spare parts, services or products based on detailed specifications and support the Sales Managers/Sales Engineers in sales activities and general administrative tasks in order to create an efficient sales function.Role Purpose: Responsible for Managing /Preparing techno commercial proposals and implementing new strategies to ensure all business KPI s.Proposal and Cost Estimation: Understand client requirements and validate with project specifications for feasibility study. Review technical information provided by customer service / Engineering. Prepare cost estimation based on analysis of past pricing trends as basis for price setting and for planning and prioritizing of orders. Executing customer orders and ensure parts are delivered as per proposal without compromising CM and committed delivery date to customer. Assists in administration of agreements and contracts etc. to support the sales function Gathers and prepares the necessary documentation for spare parts in collaborating with cross-functional teams. Maintain accurate order records and resolve issues to enhance customer satisfaction. Develops and maintains relationships with assigned customer accounts. Participate in kick of meeting along with Sales, execution Manager/expeditor and quality. Achieve all documents related to Proposal and Order in the designated folder.Interface with Internal Stake Holders: Collaborates closely with Sales Manager to ensure contribution margin is met as per standards. Collaborates with Engineering, Purchasing and Logistics to meet the Customer demand. Presenting proposals to clients and stakeholders. Collaborate with legal department for compliance and contract review. Provide technical proposal to sales manager with technical descriptions, commercial letters, and proposes standard conditions as part of a proposal Review customer claim /quality issues/delivery issues together with purchase, expediting, quality and logistics for corrective actions.Customer Management: Ensure DIFOT is met as per incoterms. Monitor operational performance of proposal conversion and order intake. New Customer registration and activation. Reactivation of inactive Customers by performing all steps necessary to complete these tasks on a timely manner on need basis and update latest Customer info in MDM.Required skill set:1. Good Oral & Written communication skills.2. Good knowledge in Technical & commercial Terms3. Pro-active, determined and dynamic.4. Good planning and organizing skills. 5. Conceptual thinking and problem solving.6. Team Player 7. Knowledge in MS Office8. Knowledge in Oracle based ERP system will be an added advantage.9. Experience in Engineering / Design / structural knowledge in plants equipments will be an added advantage. Qualification: Graduate in Engineering (Preferably Mechanical)Experience: 6 - 9 years for BE candidatesAs an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.Kindly note that we will review applications and interviewing actively, so please apply as soon as possible.We will contact candidates via email.No recruiters and unsolicited agency referrals please.

Job Title: IT Executive Experience: 1 to 4 Years Location: Ahmedabad Employment Type: Full-time Department: Information Technology / Information Security Job Summary: We are seeking a dynamic IT Executive with 1-4 years of experience who can contribute across key IT functions including Governance, Risk & Compliance (GRC) , Technical Support , Microsoft Azure , and Networking . The role demands hands-on involvement in day-to-day IT operations, user support, infrastructure management, and compliance initiatives. Key Responsibilities: 1. GRC (Governance, Risk & Compliance): Assist in implementing and maintaining IT compliance frameworks like ISO 27001 , SOC2 , etc. Support risk assessments, audit preparations, and evidence collection Maintain IT security and compliance documentation, policies, and SOPs Ensure adherence to organizational IT governance policies 2. Technical Support: Provide L1/L2 support for desktops, laptops, operating systems, and user applications Troubleshoot issues related to Microsoft 365 , Outlook, printers, and hardware Manage user onboarding/offboarding and access provisioning Use ticketing systems (e.g., Jira, Freshdesk, ServiceNow) to track and resolve issues 3. Azure Cloud Administration: Assist in managing Azure Active Directory , virtual machines, and storage solutions Monitor cloud environment health and performance Support security and identity controls on Azure Help automate tasks using PowerShell or Azure scripts (basic knowledge) 4. Networking & Infrastructure: Monitor and support LAN/WAN , firewalls, routers, switches, and VPNs Perform basic troubleshooting of network connectivity and performance issues Assist in network configuration and equipment setup Coordinate with vendors for hardware / software / network-related escalations Required Skills & Qualifications: Bachelor s Degree in IT, Computer Science, or related discipline 1-4 years of experience in IT operations or support roles Familiarity with GRC frameworks (ISO 27001/SOC2) Working knowledge of Azure (AZ-900 or AZ-104) (Optional) Basic networking skills (CCNA-level understanding preferred) Excellent troubleshooting, communication, and documentation skills Preferred Certifications (not mandatory): AZ-900 / AZ-104 (Azure) ITIL Foundation ISO 27001 Foundation CCNA (basic networking) What We Offer: Opportunity to work across security, cloud, and infrastructure projects Fast-paced, collaborative work environment Continuous learning and certification support Exposure to enterprise IT and compliance operations

Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems. We are currently seeking a Senior Engineer - Process Genesis , reporting directly to HOD - Genesis to join our Genesis team based in Mumbai. About Us At Genesis, we are our clients trusted advisors on the journey to a sustainable future. For over 30 years, Genesis has developed an unrivalled track record and reputation for high quality, high impact solutions. We work in true partnership with our clients and are problem solvers who are at the forefront of innovation and technology; our world-class experience, individual expertise and collective wisdom is what differentiates us. This is why we have been recognised by the Financial Times in the UK and Forbes globally as a world s leading management consultancy. From Engineers and Specialists to Project Managers and Support Staff, our 1000+ people, spread across 12 countries, thrive in a dynamic, proactive business where inherent safety and maximising sustainability are key beliefs. A deep sense of Team where global collaboration is the top priority fuels a working environment of knowledge sharing, collaboration and innovative thinking. About the mission we offer you: Genesis Process team is a dynamic group working across a range of assignments from traditional upstream oil and gas developments to emerging energy transition technologies. Our work encompasses feasibility assessments and concept selection for new developments through to technical support of mature assets. At Genesis we work in close collaboration with our clients, develop an understanding of their problems before identifying the possible solutions and supporting their decision making process. Key areas of activity within the process team are: Process design for oil and gas and energy transition projects; Process system modelling and optimisations; Operations support troubleshooting. Facility capacity rating, debottlenecking and bench-marking; Client team support; Life extension and asset rationalization The successful candidate will support a wide range of clients on varied and interesting projects related to the energy industry. You will also interface with the wider Genesis organisation through interactions with other discipline teams and a range of clients in the UK and overseas. If you enjoy a fast-paced working environment and developing fresh approaches to new challenges, then we would love to hear from you. As Senior / Principal Process Engineer you will Prepare engineering deliverables independently. Lead areas of study scope. Provide discipline engineering guidance to junior team members. Good communication skills and proficiency in Report writing is must Able to lead client meetings relevant to assigned work scope Liaise with Engineering disciplines, procurement, cost estimation for the necessary inputs required for the study Liaise with other offices (within country/outside country) for delivery of projects while working on projects executed through multicenter. Contribute to proposals. Starting Date: Feb/March/Apr 2025 About You: Engineering degree, Chemical Engineering or Petroleum. Master s degree preferred but not mandatory. 5- 15 years of industry experience with Process engineering background in design of Offshore Oil & Gas facilities - Wellhead platforms, Fixed Process Platforms, FPSO topsides module projects; executing or leading Concept, Feasibility, pre- FEED & FEED stages. Early phase / advisory experience in the energy industry. High competency with specialist process engineering software like HYSYS, Unisim, OLGA, etc., Experience of Enhanced Oil Recovery (EOR). Flow assurance, Liquid line surge analysis, Carbon Capture and Storage (CCS), etc. will be an added advantage. Conversant with International standards such as API, ANSI, ASME, NACE, NFPA etc. An enjoyment of a mixture of tightly woven teams and working with relative independence. self-motivation and ability to work to deadlines. a desire to develop new skills and experience. It would be beneficial if you also had Digital experience and programming Exposure to energy transition technologies Your career with us Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T.EN University, such as The Future Ready Program, Graduate Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development. What s Next? Once receiving your system application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application. We invite you to get to know more about our company by visiting www.ten.com and follow us on LinkedIn , Instagram , Facebook , X and YouTube for company updates. #LI-MS2

Represent the company in a positive and pleasant way to clients, employees, and guests Communicate with external contractors and vendors concerning facility needs Identifies opportunities for optimization and create processes that increase efficiency, reduce costs Collaborates with Third-Party Security, Data Privacy, Finance, Legal, HR and business leaders to define and/or streamline processes where dependencies exist with Real Estate Team Oversee building installments and/or refurbishments Manage general office duties Create and distribute general office notices, coordinate office meetings including catering and conference room bookings, help with travel for employees coming into the area, ordering office supplies, processing mail. May include supporting front office reception and switchboard responsibilities. Conduct regular inspections to identify areas for improvement and develop action plans to address any issues (including interior and exterior areas of the building for cleanliness and general conservation) Assist in the implementation and monitoring of preventative maintenance programs to minimize equipment failure and optimize asset lifespan Ensure all building facilities adhere to proper safety standards and cleaning procedures Oversee the maintenance and repair activities of mechanical, electrical, plumbing, and other technical systems in accordance with industry standards and best practices. Handle General accounting work with vendors to obtain necessary documents for vendor creation, invoice processing, follow-up with AP on payment inquiries. Collaborate with cross-functional teams to provide Real Estate/technical support during new facility startups, renovations, or relocations. Assist in helping oversee onsite building contractors for any installment/refurbishment. Help coordinate facility services in other locations as needed Maintain strong relationships with Landlord(s), Vendors & Internal (housekeeping, pest control) professionals to ensure property upkeep, standards & enhancements at the site are being managed. Manage & document knowledge and tools to best facilitate the company s need for optimal site management & operations Collaborate with Facilities Business Leader in assisting with annual budget and forecasts. Assist in market analysis & comparatives for services & material/ equipment for site operations (REQUIREMENTS) Bachelor s degree in Facility Management, Engineering, or a related field. Has worked in current profile for at least 1-2 years, or has experience as a Sr Facility Admin for past 4-5 years Has knowledge on services of Facilities management and know how on technical side will be an advantage Flexible to work in shifts/ working days as per business needs Full time work from office opportunity Knowledge of Excel, Emails, Computer Education as per Alight requirements Facility & Administration, Facility Management

Primary Responsibilities: Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education Ensure tickets are getting dispatched and addressed within SLA\u2019s Set-up, manage and coordinate client calls for the team Ensure coordinating with inter, intra teams and clients to setup activities and calls as required Share required data for management reporting with defined frequency; daily, weekly and monthly Assign problems/tasks to tech support specialists Regularly review and analyze the service boards and follow-up with inter team and client Analyze situations and determine resources needed to solve them Make decisions quickly, often with limited information Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions Ensure ongoing training for tech support staff; \\; maintain and analyze training records Review daily priorities and take appropriate action to ensure results are achieved Availability for support in Non-Business Hours as and when needed Liaison with the internal functions including Customer Success, product management, product engineering and other service functions Work on preparing monthly roster, on call roster Work on collating the data required for on call reports Required Skills & Experience: Overall 0 - 2 years of relevant experience. Knowledge and experience in MIS reporting, MS Office, CW Tool. Self-starter, driven, productive and works well under pressure. Good communication skills and the ability to work well with people at all levels are essential; must be customer focused. Education Any Graduate

SUMMARY Job Title - Car Mechanic Utilize diagnostic tools to identify mechanical and electrical faults in vehicles Repair or replace faulty components including brakes, engines, transmissions, and air conditioning systems Conduct test drives to verify the success of repairs Perform routine maintenance tasks such as oil changes, tire rotations, and fluid top-ups Inspect and replace filters, spark plugs, and brake pads Check battery health and assess electrical systems Operate specialized tools such as wrenches, lifts, and diagnostic scanners Maintain and calibrate tools to ensure proper functionality Requirements Requirements: At least 2 years of experience in a similar role Benefits Tax Free Salary . 10hours duty/ weekly off. Free Accommodation,Transport, Medical. 2 years employment visa. flight ticket provided

Job Summary Provide excellent customer service and delight customers by exceeding their expectations. Ensure logical and meaningful extraction of url content along with 100% SLA adherence. Prepare and implement action plans to drive process improvements. Deliver high quality of extraction consistently wt fail and ensure process compliance. Develop domain expertise and work like an SME. Challenge what seems not right! Perform high quality RCAs to identify the root causes of repeating high severity issues Responsibilities Preferable-Customer support or technical support experience in online industry 2 to 3 years preferably with processes related to data curation extraction Good knowledge of websites and how to navigate to obtain desired information Excellent Communication Skills both written & oral Decision making skills Basic knowledge of excel sheets Strong Logical Analytical skills cognitive ability Focus on accuracy eye for details Excellent time management skills most workload involves fluctuation Extremely proactive and organized with a track record of success in a team environment

Handling internal operating system from enquiries till payment collection Analyzing and evaluating current systems and structures Undertaking and reviewing work studies by analyzing existing and proposed methods and procedures such as administration and clerical procedures Coach and guide to accurate the recording of feedback and complaints Study the troubleshoot form and prepare solutions for problem. Interact with vendors and bridge the gap in solutions offered. Negotiation skills Customer support Interaction within departments and coordinating to clear the issues.

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Associate System Administrator - Advanced Scientific Computing What you will do Let s do this. Let s change the world. In this vital role you will build and maintain leading edge scientific computing environments used by research scientists to drive Amgen s innovation. In addition to intimate knowledge of Linux system administration, the ideal candidate is expected to have experience using infrastructure-as-code tools such as Ansible, Docker or Terraform to deploy updates from source control repositories or CI/CD Pipelines. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Roles & Responsibilities: Manage infrastructure that supports high-performance computing (HPC) environments that support research work such as data science, computational chemistry, structural biology and image analysis. Install and maintain operating systems and application software that support research work. Ensure HPC systems are secure, reliable, scalable and cost-effective. Provide documentation, training and technical support to scientists using HPC systems. Continuously upgrade skills and knowledge in line with the evolving scientific computing landscape. Ensure effective communication between stakeholders, including conveying technical ideas to both business and technology partners. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master s degree with 5- 9 years of experience in Computer Science, IT or related field with hands-on Linux system administration OR Bachelor s degree with 5- 9years of experience in Computer Science, IT or related field with hands-on Linux system administration Preferred Qualifications: Must-Have Skills: Linux/Unix system administration Experience with Infrastructure-as-code technologies such as Ansible, Docker or Terraform. Good-to-Have Skills: Experience in cloud computing (preferably AWS) and cloud architecture. Experience supporting research in healthcare life sciences and familiarity with administration of scientific software tools such as Schrodinger, CryoSparc, SBGrid Experience with Kubernetes (EKS) and service mesh architectures. Experience in an Agile development environment. Proficiency with job scheduling and resource management tools (SLURM, PBS, LSF, etc. ). Understanding of networking architecture and security best practices. Professional Certifications: SAFe for Teams certification (preferred) AWS Certified SysOps Administrator (preferred) Soft Skills: Strong analytical and problem-solving skills. Ability to work effectively with global, virtual teams Effective communication and collaboration with cross-functional teams. Ability to work in a fast-paced, cloud-first environment. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Information Systems Job Description Role Name: BI Platform Administrator ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 45 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: The role is responsible for performance monitoring, maintenance, and reliable operation of BI Platforms, BI servers and database. This role involves managing BI Servers and User Admin Management for different environments, ensuring data is stored and retrieved efficiently, and safeguarding sensitive information and ensuring the uptime, performance, and security of IT infrastructure & Software maintenance. We are seeking a skilled BI Platform Administrator to manage, maintain, and optimize our enterprise Power BI, Spotfire and Tableau platforms . The ideal candidate will ensure seamless performance, governance, user access, platform upgrades, troubleshooting, and best practices across our BI environments. Roles & Responsibilities: Administer and maintain Spotfire, Power BI Service, Power BI Report Server, and Tableau Server/Online/any Cloud platforms (AWS, Azure/GCP). Preferred AWS Cloud experience. Configure, monitor, and optimize performance, capacity, and availability of BI platforms. Set up and manage user roles, permissions, and security policies. Manage BI platform upgrades, patches, and migrations. Monitor scheduled data refreshes and troubleshoot failures. Implement governance frameworks to ensure compliance with data policies. Collaborate with BI developers, data engineers, and business users for efficient platform usage. Automate routine administrative tasks using scripts (PowerShell, Python, etc. ). Create and maintain documentation of configurations and operational procedures. Install, configure, and maintain BI tools on different operating systems, servers, and applications to ensure their reliability and performance Monitor Platform performance and uptime, addressing any issues that arise promptly to prevent service interruptions Implement and maintain security measures to protect Platforms from unauthorized access, vulnerabilities, and other threats Manage backup procedures and ensure data is securely backed up and recoverable in case of system failures Provide technical support to users, troubleshooting and resolving issues related to system access, performance, and software Apply operating system updates, patches, and configuration changes as necessary Maintain detailed documentation of Platform configurations, procedures, and change management Work closely with network administrators, database administrators, and other IT professionals to ensure that Platforms are integrated and functioning optimally Install, configure, and maintain database management Platforms (BI), ensuring services are reliable and perform optimally Monitor and optimize database performance, including query tuning, indexing, and resource allocation Maintain detailed documentation of Platform configurations, procedures, and policies Work closely with developers, Date Engineers, system administrators, and other IT staff to support database-related needs and ensure optimal platform performance Basic Qualifications and Experience: Over all 5+ years of experience in maintaining Administration on BI Platforms is preferred. 3+ years of experience administering Power BI Service and/or Power BI Report Server or 3+ years of experience administering Spotfire 2+ years of experience administering Tableau Server or Tableau Cloud . Strong knowledge of Active Directory , SSO/SAML , and Role-Based Access Control (RBAC). Experience with platform monitoring and troubleshooting (Power BI Gateway logs, Tableau logs, etc. ). Experience with Spotfire webservers, caching, or application server architecture Scripting experience (e. g. , PowerShell , DAX , or Python ) for automation and monitoring. Strong understanding of data governance , row-level security , and compliance practices. Experience working with enterprise data sources (SQL Server, Snowflake, Oracle, etc. ). Familiarity with capacity planning , load balancing , and scaling strategies for BI tools. Functional Skills: Should Have: Knowledge of Power BI Premium Capacity Management , Tableau Resource Management, or Spotfire Caching and application server. Experience interacting directly with end users Experience integrating BI platforms with CI/CD pipelines and DevOps tools. Hands-on experience in user adoption tracking , audit logging, and license management. Ability to conduct health checks and implement performance tuning recommendations. Understanding of multi-tenant environments or large-scale deployments . Good to Have: Experience with Power BI REST API or Tableau REST API for automation. Familiarity with AWS Services and/or AWS equivalents. Background in data visualization or report development for better user collaboration. Exposure to other BI tools (e. g. , Looker, Qlik, MicroStrategy). Knowledge of ITIL practices or experience working in a ticket-based support environment. Experience in a regulated industry (finance, healthcare, etc. ) with strong compliance requirements. Education & Experience : Master s degree with 3-7+ years of experience in Business, Engineering, IT or related field OR Bachelor s degree with 5-9 years of experience in Business, Engineering, IT or related field OR Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. EQUAL OPPORTUNITY STATEMENT Ready to Apply for the Job We highly recommend utilizing Workdays robust Career Profile feature to complete the application process. A link to update your profile is available when you click Apply . You can then complete your Workday profile in minutes with the Upload My Experience functionality to upload an updated copy of your resume or you can simply edit the individual sections of your Career Profile. Please note that you should be in your current position for at least 18 months before applying to internal positions. Staff must notify their current manager if invited for an interview. In addition, Staff are ineligible to apply for open positions if (a) their performance is currently being managed on a performance improvement plan (PIP) or other locally utilized formal coaching document or (b) their most recent performance rating was not a Partially Meets Expectations or higher. Please visit our Internal Transfer Guidelines for more detailed information .

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Scientific Business Analyst (Senior Associate) - Large Molecule Discovery What you will do Let s do this. Let s change the world. In this vital role you will work closely with Amgen Research partners and Technology peers to ensure that the technology/ data needs for drug discovery research are translated into technical requirements for solution implementation. The role demonstrates scientific domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will join a multi-functional team of scientists and software professionals that enables technology and data capabilities to evaluate drug candidates and assess their abilities to affect the biology of drug targets. This team implements and maintains the software and data ecosystem underpinning our Large Molecule Discovery pipeline. You will collaborate with Product Owners and developers to maintain an efficient and consistent process, ensuring quality work from the team. You will implement and manage scientific software platforms across the research informatics ecosystem, and provide technical support, training, and infrastructure management, and ensure it meets the needs of our Amgen Research community. Roles & Responsibilities: Function as a Scientific Business Systems Analyst within a Scaled Agile Framework (SAFe) product team Function as a Scrum Master within the product team to help facilitate agile ceremonies Serve as a liaison between global Research Informatics functional areas and global research scientists, prioritizing their needs and expectations Manage a suite of custom internal platforms, commercial off-the-shelf (COTS) software, and systems integrations Lead the Large Molecule Discovery technology ecosystem and ensure that the platform meets their requirements for data analysis and data integrity Translate complex scientific and technological needs into clear, actionable requirements for development teams Develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and achievements Identify and manage risks associated with the systems, including technological risks, scientific validation, and user acceptance Develop documentations, communication plans and training plans for end users Ensure scientific data operations are scoped into building Research-wide Artificial Intelligence/Machine Learning capabilities Ensure operational excellence, cybersecurity and compliance. Collaborate with geographically dispersed teams, including those in the US and other international locations. Foster a culture of collaboration, innovation, and continuous improvement. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Masters degree / Bachelors degree and 5 to 9 years of experience in Life Sciences, Computer Science, IT, Computational Chemistry/Cheminformatics, Computational Biology/Bioinformatics or related field Preferred Qualifications: 3+ years of experience in designing and supporting biopharma scientific software platforms. Functional Skills: Must-Have Skills: Demonstrated expertise in a scientific domain area and related technology needs Experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA. Experience in configuration and administration of LIMS/ELN platforms (e. g. Benchling), Discovery software tools (e. g. Geneious, Genedata Screener) and Instrument Automation and Analysis platforms Experience using platforms such as Spotfire, Tableau, Power BI, etc. , to build dashboards and reports and understanding of basic data querying using SQL, Databricks, etc. Good-to-Have Skills: Experience in the implementation of scientific software platforms, Electronic Lab Notebook (ELN), or Laboratory Information Management Systems (LIMS) Knowledge of the antibody discovery design, make, test, and analyze cycle Experience in AI and machine learning for drug discovery research and preclinical development Experience with demonstrating LLM tools to accelerate software development processes Experience with cloud (e. g. AWS) and on-premise infrastructure In-depth knowledge of Agile processes and principles for coordinated solutions and teams via SAFe Knowledge of business analysis standard methodologies, DevOps, Continuous Integration, and Continuous Delivery methodology Professional Certifications: SAFe for Teams certification (preferred) SAFe Scrum Master or RTE certification (preferred) Soft Skills: Able to work under minimal supervision Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Associate Scientific Business Analyst - Biological Studies (LIMS) What you will do Let s do this. Let s change the world. In this vital role you will be working closely with Amgen Research partners and Technology peers to ensure that the technology/ data needs for drug discovery research are translated into technical requirements for solution implementation. The role leverages scientific domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. Function as a Scientific Business Systems Analyst within a Scaled Agile Framework (SAFe) product team Serve as a liaison between global Research Informatics functional areas and global research scientists, prioritizing their needs and expectations Handle a suite of custom internal platforms, commercial off-the-shelf (COTS) software, and systems integrations Lead the technology ecosystem for in vivo study data management and ensure that the platform meets their requirements for data analysis and data integrity Translate complex scientific and technological needs into clear, actionable requirements for development teams Develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and breakthroughs Identify and handle risks associated with the systems, including technological risks, scientific validation, and user acceptance Develop documentations, communication plans and training plans for end users Ensure scientific data operations are scoped into building Research-wide Artificial Intelligence/Machine Learning capabilities Ensure operational excellence, cybersecurity and compliance. Collaborate with geographically dispersed teams, including those in the US and other international locations. Develop a culture of collaboration, innovation, and continuous improvement. What we expect of you We are all different, yet we all use our unique contributions to serve patients. You will join a multi-functional team of scientists and software professionals that enables technology and data capabilities to evaluate drug candidates and assess their abilities to affect the biology of drug targets. This team implements LIMS platforms that enable the capture, analysis, storage, and report of pre-clinical and clinical studies as well as those that manage biological sample banks. You will collaborate with Product Owners and developers to maintain an efficient and consistent process, ensuring quality deliverables from the team. You will implement and manage scientific software platforms across the research informatics ecosystem, and provide technical support, training, and infrastructure management, and ensure it meets the needs of our Amgen Research community. Basic Qualifications: Bachelor s degree and 2 to 6 years of experience in Life Sciences, Computer Science, IT, Computational Chemistry/Cheminformatics, Computational Biology/Bioinformatics or related field Demonstrated expertise in a scientific domain area and related technology needs Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology and data Experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA Experience in configuration and administration of LIMS platforms such as STARLIMS, Watson LIMS, LabVantage, etc. Preferred Qualifications: 1+ years of experience in implementing and supporting LIMS platforms Experience in the implementation of scientific software platforms, Electronic Lab Notebook (ELN), or Laboratory Information Management Systems (LIMS) Experience handling GxP data and system validation, and knowledge of regulatory requirements affecting laboratory data (e. g. , FDA 21 CFR Part 11, GLP, GCP) Knowledge of bioanalytical workflows and/or biospecimen management Experience in AI and machine learning for drug discovery research and preclinical development Experience with cloud (e. g. AWS) and on-premise infrastructure In-depth knowledge of Agile processes and principles for coordinated solutions and teams via SAFe Knowledge of business analysis best practices, DevOps, Continuous Integration, and Continuous Delivery methodology Professional Certifications: SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About the Role As a Technical Support Specialist, I Your day would primarily consist of handling inbound customer calls related to our Unity Software Suite, working with our laboratory customers to resolve their Unity software issues. You will document customer calls/cases in our CRM database, Salesforce, and cases are managed there to completion. You would also, on occasion, have scheduled calls to assist with installations, upgrades, or more detailed software resolutions as needed. In addition to working with a solid team of Technical Support Specialists, you would have the opportunity to be on the forefront of new product offerings in the ever-changing world of laboratory healthcare. Key Responsibilities Assist clinical laboratories who use Client Unity software suite, to provide the best care possible to their physicians and patients. Handle customer calls for requests and complaints per procedures, meet/exceed metrics expectations. Take ownership of the customer relationship and work to promptly resolve Unity software issues. Log/document cases in Salesforce (SFDC) Lightning CRM, manage cases to prompt resolution/closure. Learn and master our Unity software product offerings and how they can benefit our customers. Basic Qualifications Bachelor s degree in an IT/computer or related technical discipline is strongly preferred. Associates degree in an IT/computer field plus a minimum of 2 years work experience in a related life science, clinical/technical or computer discipline may be considered. Two or more years of customer service/call center experience is required. Clear communication skills in English are required. Experience with Salesforce Lightning CRM strongly preferred. Experience in Information Technology related to life sciences, biotech, or medical/laboratory field very helpful. Experience with SQL Server and TCP-IP Connections preferred. Knowledge/awareness of quality control (QC) principles and QC data management software highly desired. Experience with OKTA, Citrix, ASTM/HL7 and Mirth Connect are strongly preferred. A desire to help people, solve problems, and learn something new every day. Must be willing to work during US service hours, our service hours are Mon-Fri, 5AM-4PM Pacific Time. Preferred Qualifications Bachelor s degree in an IT/computer or related technical discipline is strongly preferred Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

So, what s the role all about The Sustenance Engineer will oversee the end-to-end management of software incidents, ensuring timely resolution and effective communication with stakeholders. The role involves coordinating and collaborating on customer break/fix reports, performing root cause analysis, and coordinating with R&D teams and other departments. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and experience in identifying and resolving bugs within a software environment. How will you make an impact Act as an R&D focal point for customer reported incidents, including replicating and diagnosing potential software bugs Consult with technical support on identifying bugs and proper use of products and features Optimize or develop incident management tools and technologies to enhance incident tracking and resolution Effectively manage escalated or high impact issues Provide clear and timely updates to stakeholders during incidents, including status updates and resolution timelines. Facilitate communication between tech support, R&D teams, and other relevant departments. Implement recommendations based on review findings to improve future incident response and prevention. Develop and deliver training programs for tech support and NOC teams to improve incident detection, escalation, and handling. Have you got what it takes Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 2+ years of experience in technical troubleshooting, preferably in a software or IT environment Proven track record of managing complex incidents and coordinating cross-functional teams Strong technical knowledge of software systems and case management processes Excellent problem-solving and analytical skills Effective communication and interpersonal skills Experience with incident management tools and platforms (e. g. , JIRA, ServiceNow) Ability to work under pressure and manage multiple priorities You will have an advantage if you also have: Relevant certifications (e. g. , ITIL, Incident Management) are a plus. What s in it for you Enjoy NiCE-FLEX! Requisition ID: 7747 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems. We are currently seeking a Senior Engineer - Process Genesis , reporting directly to HOD - Genesis to join our Genesis team based in Mumbai. About Us At Genesis, we are our clients trusted advisors on the journey to a sustainable future. For over 30 years, Genesis has developed an unrivalled track record and reputation for high quality, high impact solutions. We work in true partnership with our clients and are problem solvers who are at the forefront of innovation and technology; our world-class experience, individual expertise and collective wisdom is what differentiates us. This is why we have been recognised by the Financial Times in the UK and Forbes globally as a world s leading management consultancy. From Engineers and Specialists to Project Managers and Support Staff, our 1000+ people, spread across 12 countries, thrive in a dynamic, proactive business where inherent safety and maximising sustainability are key beliefs. A deep sense of Team where global collaboration is the top priority fuels a working environment of knowledge sharing, collaboration and innovative thinking. About the mission we offer you: Genesis Process team is a dynamic group working across a range of assignments from traditional upstream oil and gas developments to emerging energy transition technologies. Our work encompasses feasibility assessments and concept selection for new developments through to technical support of mature assets. At Genesis we work in close collaboration with our clients, develop an understanding of their problems before identifying the possible solutions and supporting their decision making process. Key areas of activity within the process team are: Process design for oil and gas and energy transition projects; Process system modelling and optimisations; Operations support troubleshooting. Facility capacity rating, debottlenecking and bench-marking; Client team support; Life extension and asset rationalization The successful candidate will support a wide range of clients on varied and interesting projects related to the energy industry. You will also interface with the wider Genesis organisation through interactions with other discipline teams and a range of clients in the UK and overseas. If you enjoy a fast-paced working environment and developing fresh approaches to new challenges, then we would love to hear from you. As Senior / Principal Process Engineer you will Prepare engineering deliverables independently. Lead areas of study scope. Provide discipline engineering guidance to junior team members. Good communication skills and proficiency in Report writing is must Able to lead client meetings relevant to assigned work scope Liaise with Engineering disciplines, procurement, cost estimation for the necessary inputs required for the study Liaise with other offices (within country/outside country) for delivery of projects while working on projects executed through multicenter. Contribute to proposals. Starting Date: Feb/March/Apr 2025 About You: Engineering degree, Chemical Engineering or Petroleum. Master s degree preferred but not mandatory. 5- 15 years of industry experience with Process engineering background in design of Offshore Oil & Gas facilities - Wellhead platforms, Fixed Process Platforms, FPSO topsides module projects; executing or leading Concept, Feasibility, pre- FEED & FEED stages. Early phase / advisory experience in the energy industry. High competency with specialist process engineering software like HYSYS, Unisim, OLGA, etc. , Experience of Enhanced Oil Recovery (EOR). Flow assurance, Liquid line surge analysis, Carbon Capture and Storage (CCS), etc. will be an added advantage. Conversant with International standards such as API, ANSI, ASME, NACE, NFPA etc. An enjoyment of a mixture of tightly woven teams and working with relative independence. self-motivation and ability to work to deadlines. a desire to develop new skills and experience. It would be beneficial if you also had Digital experience and programming Exposure to energy transition technologies Your career with us Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T. EN University, such as The Future Ready Program, Graduate Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development. What s Next Once receiving your system application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application. We invite you to get to know more about our company by visiting www. ten. com and follow us on LinkedIn , Instagram , Facebook , X and YouTube for company updates. #LI-MS2

ServiceMax Support Technical Analyst Johnson Controls is searching for a ServiceMax Support Technical Analyst to join our team. This role is responsible for providing technical support to internal users, ensuring the smooth operation of ServiceMax and Salesforce systems. The ideal candidate should have experience with Salesforce/ServiceMax administration and support, be proficient in troubleshooting, resolving issues, and provide high quality users support in a fast-paced environment. What you will do Follow ServiceMax best practices and enforce data quality policies. Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services. Work with data provided from and to ERP systems and ETL tools like MuleSoft. Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance. Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently. Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment. Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs). Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows. Work closely with delivery team and administrators to identify and implement system enhancements and improvements. How you will do it Work with architects and project managers to eliminate recurring tickets. Validate the performance of Salesforce solutions through rigorous testing and debugging. Provide continuous maintenance for delivered applications, including troubleshooting and resolving issues. Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends. Facilitate technical delivery with Managed Services. Collaborates with Solution Architects. What we look for Required Bachelor s degree in computer science, Information Systems, or other related field. Min 4 years of implementation experience with Salesforce. Min 2 years of experience with ServiceMax application. Min 3 years in Agile and DevOps development. Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards. Good knowledge of Data Loader tool. Experience on mobile application ServiceMax FSA/Go. Excellent communication skills in English. Preferred Master Degree in Computer Science, Information Systems, or other related field. Direct experience or experience with integrating with ERPs. Knowledge of Databases - Oracle, SQL Server. Using technologies as MuleSoft, Oracle Integration Cloud. Experience with TrueContext application. Experience working in Field Service domain. ServiceMax administration certifications Who we are At Johnson Controls, we re shaping the future to create a world that s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

System Analyst Incentive Compensation An Incentive Compensation (IC) System Analyst is responsible for designing, configuring, implementing, and maintaining Oracle Fusion Incentive Compensation module (like CRM, CPQ, ERP and HCM modules) to meet specific business needs, including gathering requirements, testing functionalities, training users, and providing ongoing support for the system, developing customizations when needed, ensuring smooth operation and alignment with business processes. Requirement Gathering: Collaborate with cross functional stakeholders to understand business needs and translate them into functional specifications for Oracle Fusion Incentive Compensation application. System Design: Design and configure Oracle Fusion Incentive Compensation module to match business requirements, including creating participants, rules, comp plans, data mapping, workflow design, and security settings. Implementation: Execute the implementation process, performing system setup, data migration, and customization as needed. Testing and Quality Assurance: Develop test plans, execute functional and regression testing, and identify and resolve issues. User Training: Create and deliver training materials and sessions for end users on Oracle Fusion functionalities. Maintenance and Support: Provide ongoing technical support to users, troubleshoot issues, and manage system updates and upgrades. Reporting and Analytics: Develop reports and dashboards using Oracle Fusion reporting tools to monitor system performance and provide insights to business users. Documentation: Create and maintain comprehensive documentation for system configurations, processes, and procedures. Required Skills 3 to 7 years of implementing or maintaining Oracle Fusion Incentive Compensation module or any other Incentive Compensation/SPM Software (e. g. Forma. ai, Spill/Salesforce, Varicent, Everstage). Good understanding of Incentive Compensation function, familiar with Financials/Payables. Experience with defining and configuring Participants and Roles. Experience in creating compensation plans and performance measures in Incentive Compensation module. Experience with crediting and processing transactions. Experience in creating payment plans and run payment processing. Experience with integrating with payable systems, preferable Oracle EBS. Experience with integrating with third party applications to import transactional data. Experience in implementing, extending attainment reports. Experience in system analysis, design, and implementation methodologies. Proficiency in configuration tools and customization options within Oracle Fusion Excellent communication and collaboration skills to work with cross-functional teams. Analytical and problem-solving abilities to identify and resolve system issues Ability to translate business requirements into technical solutions Knowledge of data migration and integration techniques Experience with SQL and reporting tools. Oracle Fusion Incentive Comp certification is preferred.

About the Role: Databricks and Python Developer with strong background in AWS. This position is responsible for Development and Technical Support with a high degree of customer service, technical expertise and timeliness. The primary purpose of the position is to develop and support Bank data solutions. Experience in Machine Learning/AI projects is a plus. Experience in the area of Banking or Finance is desirable. The ideal candidate will have Databricks on AWS Development and/or Support background with the ability to quickly adapt those skills to new environments. This position will work with Business units and the Technology Group. Occasional travel will be required. EDUCATION, EXPERIENCE & SKILLS: DW / Business Intelligence / Cloud 5-7 years experience in DW/BI hands-on development and data-modelling experience 3-5 years experience in Databricks on Amazon Web Services cloud computing platforms 3-5 years experience in Reporting and Visualization tools with deep understanding of relevant architecture and framework Development Experience with business intelligence, data analysis, data modelling and visualization solutions on Cloud, on-premises and hybrid Experience with Databricks platform Experience with Python, SQL, relational database objects (Oracle and/or SQL Server) and procedural languages (PL/SQL and/or T-SQL) Experience with Version Control systems Web Services integration using REST/SOAP/JSON Machine Learning/Artificial Intelligence is a plus Exposure to SQL Server Integration Services General Must have excellent communication skills and be able present diagnostic, troubleshooting steps and conclusions to a varied audience including both business and technical stakeholders excellent listening and analytic skills excellent oral/written communication skills strong interpersonal and communication skills and ability to deal effectively in a team environment Bachelors degree in Computer Science, or similar discipline, or equivalent education and experience Ability to work independently with or without direction and or supervision, portray professional demeanour Duties include Analysis, design, development, support and maintenance of DW, Data Lake and Lakehouse infrastructures Technical expertise on data pipelines and ETL processes. Solid understanding of SQL and Data Modelling Hands on experience with Databricks on AWS cloud solutions In-depth knowledge of Databricks ETL and Orchestration, notebook development and job scheduling Collaborate with cross-functional teams of business analysts, business users and IT stakeholders gathering, documenting, analysing and implementing requirements Collaborate with multiple teams to develop and maintain data pipelines, harvesting data from systems of records to create data products Create and optimize relational databases schema, tables, indexes, views, and stored procedures Perform data migration, transformation, and integration tasks between different database systems Develop and maintain ETL processes to load and transform data from various sources Work with other development groups to advise, guide and assist in their integrations Familiarity with version control systems (e. g. GIT) and Agile development methodologies Interact with vendor for support and consultancy Work directly with reporting manager to ensure clear and accurate communication of current status, dependencies and estimated delivery timelines Clearly communicate issues, risks and proposed solutions to relevant stakeholders Coordinate the release process with business groups, operations in compliance with ITIL Change Management discipline Communicate detailed descriptions of functionality changes and provide follow up support as required Support QA testing Provide direction & support to the Business Divisions for User Acceptance Testing Utilizing Reporting tools to rapidly create, modify, refresh and update dashboards and reports