9338 Technical Support Jobs - Page 10

Job Title: Consultant - QAD - Techno Functional Experience in QAD Implementation Must be able to talk Chinese as well as English Work and Support on Complex Technical requirements. Able to build simple solution around standard QAD. Participate in Technical peer reviews and Integration Testing. Prepare weekly / monthly reports read out for small size projects. Contribute towards QAD Tools building. Basic Awareness about Production Orders, Automation Solutions and MSW/PSW. Knowledge of EDI, QXTEND, QRF & ICT. Mentor junior team member and provide feedback. Essential QAD Certifications Development Standards CVC Automotive Practitioner or similar ICT Adaptive Development Desired QAD Certifications EOB Required Technical Competencies QAD Technical Consulting: Understands basic concepts of QAD products and solutions. Able to provide basic technical support to customers with guidance. QAD Implementation: Proficient in QAD implementation methodology. Able to contribute to implementation tasks with minimal guidance. QAD Configuration: Proficient in QAD configuration. Able to perform complex configuration tasks with minimal guidance. QAD Data Migration: Understands basic concepts of QAD data migration. Able to assist in data migration tasks with guidance. Essential Skills apart from above mentioned Adaptive Development Non Intrusive Customizations QAD Reporting Framework Production Orders Excelerator QAD APIs MSW/PSW Action Center Desired skills QXTEND Certifications Essentials - Work from Office Required Knowledge - Linux / Unix basic operations Basic PROGRESS database Experience on - QAD Versions SE & EE [on . NETUI] Earlier versions of QAD functionality like Distribution, Manufacturing & Financials Experience on Adaptive Programming fresh development, enhancements & troubleshooting Action Centers & KPIs development QXTEND Inbound & Outbound fresh development, enhancements and troubleshooting Data upload using tools like Excelerator Expertise on - . NETUI & AUX QAD functionality [Operations, EE Financials & EAM] Developing complex QRF & Browses fresh development, enhancements and troubleshooting Excellent documentation & communication skills Required Technical Competencies Desired - Experience on - Earlier QAD versions - 9. 0, be, eB2, eB2. 1 Fresh BOOMI Integration development & troubleshooting logs for interfacing issues Fresh development of APIs for integration with third-party applications [Inbound & Outbound]. Power Apps, Power BI integration; etc Bolt On Modules like EDI or EQMS or DSCP or GTTE Knowledge of ITSM & ITSM tool Essential QAD Certifications - QAD Development Standards EOB EE Platform Developer ICT CVC Desired QAD Certifications - Automotive / Life Sciences Practitioner BOOMI Essentials Certifications Job Title: Consultant - QAD - Techno Functional Experience in QAD Implementation Must be able to talk Chinese as well as English Work and Support on Complex Technical requirements. Able to build simple solution around standard QAD. Participate in Technical peer reviews and Integration Testing. Prepare weekly / monthly reports read out for small size projects. Contribute towards QAD Tools building. Basic Awareness about Production Orders, Automation Solutions and MSW/PSW. Knowledge of EDI, QXTEND, QRF & ICT. Mentor junior team member and provide feedback. Essential QAD Certifications Development Standards CVC Automotive Practitioner or similar ICT Adaptive Development Desired QAD Certifications EOB Required Technical Competencies QAD Technical Consulting: Understands basic concepts of QAD products and solutions. Able to provide basic technical support to customers with guidance. QAD Implementation: Proficient in QAD implementation methodology. Able to contribute to implementation tasks with minimal guidance. QAD Configuration: Proficient in QAD configuration. Able to perform complex configuration tasks with minimal guidance. QAD Data Migration: Understands basic concepts of QAD data migration. Able to assist in data migration tasks with guidance. Essential Skills apart from above mentioned Adaptive Development Non Intrusive Customizations QAD Reporting Framework Production Orders Excelerator QAD APIs MSW/PSW Action Center Desired skills QXTEND Certifications

Corporate Engineering Technology (CET) is a department that is service oriented for internal engineering teams. These services include installation, implementation, migration, custom development, and support to improve the many engineering software applications, systems, and processes that enhance engineering design and analysis capabilities. The engineering software applications that CET supports includes a product lifecycle management (PLM) software, as well as the major CAD/PDM and CAE software applications. Our US and offshore teams allow us to provide timely support to engineering teams during working hours in all time zones. Responsibilities: Provide user support and customer service for engineering applications utilizing JIRA Service Desk issue tracking software Diagnose and troubleshoot hardware/software issues and determine a resolution Collaborate closely with fellow Support Level 1 staff Track and route technical support issues to appropriate individuals as required Document interactions and resolutions with users Stay current with the latest engineering software applications, upgrades and configurations. Respond quickly to user s support issues and application alerts or notifications from engineering applications (primarily the PLM and PDM systems) Maintain and document collaboratively with fellow Support Level 1 staff Knowledge Base articles intended for users Requirements: We are looking for a solution-oriented and service-minded person with skills in both information systems and engineering that will be able to install and maintain the engineering applications supported by CET. Strong skills in problem-solving, process improvement, and software installation. A background in IT client support, software development or engineering is a plus Experience with PowerShell, C, C# and/or Java languages is an advantage Flexible, motivated and excited about working in a fast-paced, high-volume team environment Exhibit excellent written and oral English communication skills Demonstrate organizational skills Knowledge in the following engineering applications is beneficial: Siemens Teamcenter and NX CAD/CAM/CAE Autodesks AutoCAD, Inventor, Vault Dassault Systemes SolidWorks, PDM Professional, PTCs Creo, PDMLink ANSYS, Abaqus, and/or other Simulation applications

We are looking for a Product Owner to join our Product Management team supporting Angles for Oracle , a key product within our ERP Reporting portfolio. Angles for Oracle helps customers unlock the value of their Oracle ERP data by making it easier to extract, transform, and deliver that data into the tools their users rely on every day. As a Product Owner, you will be responsible for understanding and translating both internal and external customer needs into clear, actionable user stories. You ll work closely with an agile team of Software and Quality Engineers, guiding the development process and ensuring we are solving real problems for our customers. This role will heavily partner with Product Managers, Technical Support, Customer Success, and Professional Services to deeply understand customer workflows, pain points, and business outcomes. The focus will be on building and shaping the backlog, prioritizing work that delivers meaningful value, and ensuring the product continues to lead the market in its ability to make Oracle data usable across systems and teams. What will you do? Driving story definition and backlog prioritization for Angles for Oracle Integrate into the agile development team to drive successful product delivery and serve as the voice of the customer Collaborate with Product Managers to execute our product vision, strategy, and roadmap Work closely with Product Managers creating, reviewing, refining epics, features, stories and acceptance criteria to create and maintain a product backlog of maximum value that is aligned with product strategy Organize, refine and prioritize defects, feature requests, and enhancements with Product Managers \ Own the product backlog, balancing conflicting priorities to determine prioritization Collaborate on the release planning and sprint planning processes, including setting release and sprint goals, and successfully delivering on those goals Provide an active role in mitigating risks and issues impacting successful team completion of release and sprint goals Ensuring acceptance criteria are met with the current release and conducting sprint reviews from a business/customer perspective. Producing documentation with Product Managers and Marketing to support development, launch, support, services, and sales and marketing initiatives Performing detailed product demonstrations for external and internal audiences to communicate the benefits of the solution Serving as a subject matter expert to assist with sales and support as needed How will you do it? Drive & Grit Operate in a fast-paced environment with a focus and determination to achieve high-quality results Strategic Thinker determine opportunities and threats through a comprehensive analysis of current and future trends with the ability to see and communicate the big picture in an inspiring way Product Focus Translate market and customer feedback into requirements, driving product delivery through an agile release process Customer Focused passionate about creating value for our customers Cross-functional leadership Lead and drive execution across Development, Product Management, Support, and Customer Success Are you a fit? Minimum qualifications: Proven success in product ownership or management roles Experience with agile software development practices (e.g., scrum, Kanban, Lean Agile) and too

The Senior Instructional Designer plays a key role in strengthening the capabilities of QAD s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members both new and experienced with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Instructional Designer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 ye

The Senior Instructional Designer plays a key role in strengthening the capabilities of QAD s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members both new and experienced with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Instructional Designer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 ye

The Senior Instructional Designer plays a key role in strengthening the capabilities of QAD s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members both new and experienced with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Instructional Designer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 ye

The Manager & Sr. Manager, Support Team is a senior leadership role responsible for managing a high-performing team of ERP support engineers, ensuring the delivery of exceptional customer experiences and operational excellence. This role is focused on fostering a customer-centric culture, driving team performance, and developing strategies to resolve complex customer challenges efficiently and effectively. The Sr. Manager oversees team operations, including case management, escalation handling, and process improvement initiatives. They act as a key liaison between the support team and cross-functional departments such as Product Management, Engineering, and Sales to ensure alignment on issue resolution and customer satisfaction goals. This role also involves resource planning, performance tracking, and driving initiatives to enhance support workflows and team capabilities. By proactively addressing recurring issues and identifying opportunities for continuous improvement, the Sr. Manager plays a critical role in shaping the support organization s success and its alignment with business objectives. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. Responsibilities: Leadership and Team Management Provide leadership, mentorship, and coaching to a team of support engineers, fostering a culture of accountability, ownership, and continuous learning. Set team performance goals, conduct regular reviews, and develop individualized development plans to enhance skills and capabilities. Ensure the team is equipped with the necessary tools, training, and resources to meet customer needs and resolve cases efficiently. Escalation Management Oversee the handling of escalated cases, ensuring adherence to escalation protocols and Service Level Agreements (SLAs). Act as an escalation point for high-priority customer issues, working closely with cross-functional teams to ensure timely and effective resolutions. Proactively monitor escalations to identify patterns and develop strategies to minimize future occurrences. Operational Excellence and Process Optimization Continuously evaluate and refine support workflows, case triage, and escalation processes to enhance efficiency and improve customer satisfaction. Develop and implement operational metrics (KPIs) to measure team performance, identifying opportunities for process improvement and optimization. Ensure consistent global support coverage through effective resource planning, shift rotations, and on-call schedules. Performance Tracking and Reporting Monitor team performance metrics (KPIs), such as response times, backlog counts, and escalation summaries. Analyze trends and generate weekly/monthly performance reports to inform strategic decisions and share insights with leadership. Conduct quarterly strategic reviews to assess team performance, identify process gaps, and align on goals. Resource and Capacity Management Develop staffing and scheduling plans to ensure adequate support coverage, including shift rotations and flexibility for changing demand. Optimize resource allocation to balance workload distribution and improve case handling efficiency. Adjust headcount or allocate additional resources based on workload and business priorities. Collaboration and Cross-Functional Engagement Partner with Product Management and Engineering to address systemic issues, advocate for product enhancements, and align on customer-focused priorities. Collaborate with Sales and Customer Success teams to understand customer requirements and deliver tailored support strategies. Facilitate cross-departmental initiatives to improve communication and streamline issue resolution processes. Customer-Centric Focus Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, transparency, and high-quality solutions. Actively engage with key customers to address concerns, build trust, and ensure their feedback informs support and product improvements. Monitor customer satisfaction metrics and implement strategies to exceed expectations and enhance loyalty. Customer-Centric Operations Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, clarity, and customer satisfaction. Communicate effectively with customers during escalations, providing clear updates and managing expectations. Maintain transparency and professionalism in all customer-facing communications to build trust and loyalty. Education Bachelor s Degree in Information Technology, Business Administration, or a related field; equivalent professional experience will also be considered. Certificat

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation s K-8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. Essential duties/responsibilities: Provide customer support and technical issue resolution via email, phone, LiveChat, and other electronic media. Communicate and listen to the needs of customers to help them find solutions for their product and technological challenges. Provide guidance/training to customers in the use of all Curriculum Associates online products. Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity. Becoming proficient in all Curriculum Associates online products. Escalating technical and/or application issues when necessary. Creating and updating procedures and technical documents in i-Knowledge base. Communicate with Partner Success Managers, Provisioning Data Services, Professional Learning team and Educational Consultants to solve customer issues. Demonstrate an empathetic, patient, and receptive attitude with customers experiencing product and technical support needs. Required Job Skills and abilities: Able to answer support-related email, phone calls, LiveChat and other electronic communications promptly and courteously. Ability to properly document and create customer case notes in a case management system. Superior phone etiquette and verbal skills are a must. Self-motivated, detail-oriented, and well organized. Ability to learn new web applications quickly. Knowledge in internet applications including various web browsers. Excellent communication (oral and written), interpersonal, organizational and presentation skills. Thrive in a fast-paced environment and can multi-task Required Education and Experience: One or more years of experience in customer service. Combination of education and experience that proves competency in the requirements of the job. Preferred Qualifications: Experience with Salesforce.com. Experience with educational software. Basic knowledge of networks, browsers, and operating systems Travel: 5% Working Environment: Typical office environment.

Do you want to help build the world s greatest Developer Advocacy team? Amazon is seeking a Solutions Engineer, who will be responsible for all aspects of supporting developer accounts for the Amazon Appstore. As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will support develop world class technical solutions to enable un-managed developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly, this role is for you. Escalation level debugging and troubleshooting for app developers Analyzing, solving, and creating solutions for developers Developing documentation and other materials to support developers Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices Driving projects to improve the Amazon developer experience Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Develop tools to aid operations and maintenance. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. A day in the life As a Solutions Engineer on the team, you will work directly with developers, handling incoming queries and dig into details to analyze and resolve issues. Your key responsibilities would be to ensure: 1) Tier-2 support for un-managed partner apps and drive issues to closure working with internal product teams to assist in resolution as needed, 2) New App Launch Support, for un-managed partners 3) Operational Excellence to improve time-to-resolution and reporting on tactical support About the team Content Apps and Partner Engagement (CAPE) Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries) Bachelors degree in computer science or equivalent 4+ years of technical support experience 4+ years of software development with object oriented language experience Proven track record in working on enterprise level large scale n-tier applications Development Experience in C/Java or open source based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems. Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies. Detailed knowledge of the UNIX/Linux operating system and tools Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. Demonstrated skill and passion for problem solving and operational excellence.

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. It is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. PProven ability to operate effectively in high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Bachelors degree or 4+ years relevant professional, industry or military experience. 5+ years of experience developing a team of technical professionals across multiple locations. Experience working with stakeholders to communicate issues while balancing business expectations. Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage). Experience working with network architecture and client server technology. Bachelor s Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline. Strong analytical problem-solving skills. Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams Experienced in making data-driven decisions. Established time management skills with the ability to direct multiple projects simultaneously. Experience in procurement, budgeting, forecasting, and asset management. Proven skills in leadership development and team building. Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. 2+ years of experience with Service Desk, remote support, and KPI tracking.

Pune, India Full-time The Technical Account Manager (TAM) manages a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. This position is an integral part of Strategys long term relationship with its customers. The efforts put forth by this person will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, TAM s will work with internal Strategy business units to ensure customer needs are being met in a timely manner. To succeed in this role, this person must have an intense focus on customer success with strong influence abilities. Responsibilities Develop strong customer relationships that enable Strategy to become a trusted advisor to our customers Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations Develop strong technical understanding of all Strategy products Execute programs to ensure that Strategy is fully aware of the customers adoption level, value realization, and overall satisfaction with the technology solution(s) Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s) Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success Qualifications Bachelor s degree, preferably in a technical field (Information Systems or equivalent) High level knowledge of enterprise IT organizational, business, and technical environments Understanding of enterprise software implementation practices Minimum of 3 years of IT customer service experience / strong customer focus Minimum of 3 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams Able to support Strategy customers during USA working hours Enthusiastic personality and self-starter with an ability to identify areas for improvement Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure Strong analytical skills, detail-oriented, persistent and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes Excellent oral and written English communication skills Preferred AWS/Azure Cloud technology experience Strategy platform usage or administration experience Additional Information The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder.

Varel Energy Solutions (VES) is one of the world s largest independent manufacturer and suppliers of downhole drilling and completions products to the energy sector. The key to the companys success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast paced work environment, attractive benefits, and competitive pay. If you re looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team! Summary: VES is looking for a Product Design Engineer to join our team in Faridabad, India location. This person will p erform engineering tasks within the established product development process for new products and conducts more complex analyses such as strength of material problems, stress analysis, simple torque, tension, and compression problems; statics and dynamics problems; material selection, and tolerance studies. Essential Duties and Responsibilities include the following. Other duties may be assigned. Reviews and analyzes customer specifications, operational requirements, task statements, standards, and other documentation to determine engineering requirements. Regularly develops conceptual design and new products and specifications that require increased innovation or considerable modifications of precedents. Coordinates the manufacturing of prototype products or systems. Plans and develops experimental test programs. Analyzes test data and reports to determine if design meets functional and performance specifications. Supports current product lines by implementing improvements as needed. Modifies existing products to meet internal or external customer requirements. Creates product or system layouts for fit, form and function checking. Prepares detailed drawings and schematics. Completes design reviews. Monitors the performance of products through analysis of returned products. Provides support and investigates product quality-related issues. Troubleshoots, performs root cause analysis, and develops potential solutions. Initiates and follows up on corrective action when required. Provides technical support to sales and operations as required. Assists in the delivery of product technical data packs, reports, technical bulletins, and updates. Maintains the Engineering database and documents designs and their associated information. Prepares patent disclosures. Performs other duties and participates in special projects as assigned. MINIMUM REQUIREMENTS Competencies (skills & abilities) Ability to: effectively complete assignments typically involving new products and specifications that require increased innovation or considerable modifications of precedents. produce the full range of discipline-specific calculations, drawings, and documents. perform advanced engineering tasks such as FEAs and burst and collapse analysis. coordinate the manufacture of prototypes. mentor, train and check the work of other team members. demonstrate advanced proficiency with analytical software. check and approve drawings, and approve change notices, and witness and approve layouts. identify root causes and develop potential solutions for a diverse scope and range of complex issues. comprehend and communicate accurately, clearly and concisely in the business language of assigned location. Education & Knowledge Bachelor s degree in Engineering from an accredited institution or 15 years of industry experience in related products. Advanced knowledge of testing limits and constraints. Well-developed knowledge and skills in majority of core areas or broad understanding of multiple functional areas. Understands how decisions affect other parts of the organization. Detailed knowledge of typical discipline-specific calculations, drawings, and documents, including content and layout, how they relate to each other and to the project execution process. Work Experience Typically, at least eight years of related experience, but breadth and depth of experience is more important than time in job. Experience in mechanical downhole and/or mechanical service equipment. Thank you for your interest in a career with Varel Energy Solutions.

Title: L3 Network Technician - WFH Location: Remote Opportunity: Full-Time Experience: 7+ Years Skills: Networking, Virtualization & Hyperconvergence, Cisco, Juniper, Fortinet, and Active Directory Shift: IST Application deadline: 8 July 2025 Notice: One week or Less (Applicants who can not join in a week will be rejected) About Company: At AlifCloud IT Consulting Pvt. Ltd. we are dedicated to delivering exceptional white-labeled services to enhance organizational security and efficiency. We support Managed Service Providers (MSPs) with our white-labeled offerings, providing valuable pre-sales assistance, top-notch engineers, 24/7 support, and comprehensive managed services. Our mission is to empower IT partners by modernizing their technical teams and ensuring round-the-clock availability through agile and responsive engineering support. Position Summary The NOC Technician III is a senior level Network Operations Center technical role responsible for data center and cloud customer technical support requiring excellent comprehension of IP networking, DNS, server hardware, network hardware, storage hardware, ethernet, server virtualization, storage area networks, Windows operating systems, and Linux operating systems. Core Responsibilities Monitor datacenter infrastructure, respond to alerts, troubleshoot, and communicate with internal teams Monitor customer ticketing system, respond to requests, and communicate with customer to resolve issues Provide hands-on support when needed on customer systems Work with internal engineering teams on supporting infrastructure and installing new infrastructure Complete scheduled tasks as part of NOC team to ensure proper operations Mentor NOC Technician I and II members on technical comprehension, standard operating procedures, process improvements, and communications skills Take over escalated tasks from NOC Technician I and II Generate well-written SOP that meet company\u2019s standard Training new NOC Technical staff Guide and assist NOC Technician I & II staff in different area of configuration or troubleshooting Handling and taking ownership of cloud building and migration tasks Required Knowledge, Skills, and Abilities (KSAs) Proven technical competency in \u201cIP network and DNS\u201d plus all additional from the following core skill areas: Server, Network, Storage hardware Server Virtualization with Hypervisors VMware, Hyper-V, or KVM Storage Area Networks Windows Systems Administration Linux Systems Administration Very reliable and possesses the flexibility to handle different tasks Demonstrated ability to apply troubleshooting skills Advanced experience supporting Linux (CentOS & Ubuntu) and Windows servers (2016 to 2022) including Active Directory & GPO Comprehensive knowledge of using Linux and Windows logs Thorough understanding of Linux commands, filesystems and shell scripts. Expertise with networking in a Linux and Windows environment such as TCP/IP, subnetting, DNS record management, DHCP, SSH, Iptables etc. Thorough understanding of wired Ethernet Strong hardware (RAID 1,5,6,10, RAID controllers & iDrac) configuration and troubleshooting skills including patching and firmware updates Excellent oral and written communication skills and willingness to work effectively as a member of a support team. At the same time, has the ability to solve problems on their own when necessary Fast and efficient customer service skills. Experience working with help desk ticketing system, writing e-mail responses, and providing basic written instructions Ability to follow instructions and procedures Education and Experience Requirements 5 years of experience designing & supporting Windows and Linux infrastructure required 5 years of experience supporting common services, programing languages and monitoring systems such as SMTP, SNMP, BIND, Apache, IIS, NGINX, Powershell, Perl, Python, Node.JS, and HA Proxy preferred 5 years of experience installing and configuring Hyper-V, VMWare, or some Open-Source virtualization platform required 3 years of experience in TCP/IP network switching and routing is required 2 years of experience in Veeam installation, configuration and operation required 1 year of experience with Zabbix installation and configuration required 2 years of experience in updating & configuring intermediate hardware firewall required Experience working in a data center preferred Experience with Linux and LAMP stack both in system administration and installation/configuration preferred Bachelor\u2019s degree in computer science, computer engineering, information systems, or equivalent preferred. Any IT certification is a plus Languages Fluency, both written and spoken, in English is required Working Conditions & Physical Requirements Travel: Willingness and ability to travel domestically and internationally preferred. Physical Requirements: Ability to occasionally lift and/or move up to 50 pounds. Occasionally required to run and dress network or power cables. Key Performance Indicators (KPIs) System Uptime: Maintain system uptime at 99.9% or higher for critical infrastructure. Incident Response Time: Respond to high priority customer tickets within 1 hour, Stabilize critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day. Project Delivery: Successfully complete 90% of infrastructure projects within scope, on time, and within budget. Automation Efficiency: Implement and maintain automation scripts that reduce manual intervention by 25% or more. Backup Success Rate: Achieve 100% backup success rate for critical systems and services. Security Remediation: Address and resolve 100% of high-priority security findings within 72 hours. Client Satisfaction: Maintain client satisfaction with presales and support efforts at 90% or higher based on feedback surveys. Documentation Accuracy: Ensure 100% accuracy in system documentation, with updates completed within 72 hours of changes. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensures and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. At Alif, we believe that diversity is our strength and inclusion is our mission. Our team is a vibrant tapestry of different cultures, backgrounds, and perspectives, and we are proud to celebrate this diversity every day. Join us in celebrating the rich diversity that makes AlifCloud IT Consulting a great place to work! Together, we can create a more inclusive and equitable world. ","

Asp.Net full time 503-504 - Sundaram Space, Opp. JK Tower, Ring Road, Sagrampura, Surat, Gujarat 395002 Role : Asp.Net Developer overview We are looking for an ASP.NET MVC core developer that will be able to develop and support existing applications. The main scope of work will include everything from back-end to client-side code, using optimal and efficient technologies, frameworks, and patterns. Your primary responsibilities will be to design and develop these applications. Therefore, it s essential that you are skilled at problem-solving, solution design, and high-quality coding. Responsibilities Participate in requirements analysis. Collaborate with internal teams to produce software design and architecture. Write clean, scalable code using ASP.NET programming languages. Test and deploy applications and systems. Revise, update, refactor and debug code. Improve existing software. Develop documentation throughout the software development life cycle (SDLC). Serve as an expert on applications and provide technical support. Requirements Knowledge of the .NET languages (e.g., C#, Visual Basic .NET). Knowledge of the HTML, JAVASCRIPT, CSS. Knowledge of the OOP concepts. Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g., Model-View-Controller (MVC)). Excellent troubleshooting and communication skills. Attention to details. BCA, MCA, B.Tech, M.Tech, BE in Computer Science, Engineering or a related field of IT. Loaction Package: No bar for right candidate https://www.softwebpos.com 0261-3166609 info@softwebpos.com Bachelor Degree Min 1 Year Experience

World Change Starts with Educated Children 2025 is our 25th Anniversary! Join Us in Celebrating 25 Years of Progress All applicants must be legally eligible to work in the country where the position is located. Room to Read is not able to provide sponsorship. Position Overview: The program aims to enhance Foundational Literacy and Numeracy (FLN) outcomes in Basti district through District Project Management Units (DPMUs). Room to Read will strengthen district-level capacity, coordination, and system integration. Key focus areas include improving instructional quality, building sustainable teacher capacity, fostering community engagement, and establishing data-driven decision-making processes. By leveraging existing pedagogical understanding and co-designing relevant knowledge with government systems, the program seeks to create lasting impact and drive continuous improvement in FLN education. The position will support Sr/Program Officer in the design of the program, execution, coordination with various stakeholders (government and non-profit partners) and delivering on a roadmap for strengthening of DPMU towards to sustain the impact and interventions from the program. The position will report to Sr/ Program Officer. This position will involve frequent travel to field locations as well as regular interaction with district education officials, school administrators, teachers, and students. Roles & Responsibilities: Program Understanding: Develop a thorough understanding of district FLN program design (Mission Prena). S/he has good awareness of Foundational Literacy and Numeracy programs, their design and strategies operating in project region. Develop a strong understanding of Govt s education policies NEP 2020, NCF and FLN On-ground Implementation and Monitoring: Oversee the quality implementation of the project in the district ensuring timely, efficient, and well-coordinated implementation, adhering to the program guidelines. Complete regular visits to program schools, observe classroom transactions, speak to teachers and headmasters and make suggestions for improving quality and utilization of these materials. Attend government meetings, discussions and committees on Mission Prena and use those forums to advocate for enabling policies and government orders in support of program. Track progress of implementation through regular review meetings and field visits; flag off deviations and delays at the earliest. Participate in any other activities which may be required to be undertaken to fulfil the objectives of the organization. Track program progress on key indicators according to the M&E framework during monthly meetings and throughout the project timeline. Stay updated regarding new programs/interventions of the like-minded organizations in district. Support the Sr/ Program Officer in the execution of the Project by supporting DPMU in the district focused on capacity building of stakeholders at district level. Government Liaison: Serve as a operational and technical resource at the district level and participate in technical assistance discussions. Attend government meetings, discussions and committees on foundational literacy as well as Numeracy and use those forums to advocate for enabling policies and government orders in support of district FLN program. Interact with key stakeholders (government departments and officials such as CDEO/ADPC/DEEO/RPs/DIET etc.) on a day-to-day basis to ensure delivery of program objectives and explore opportunities for systemic integration. Conduct discussions with stakeholders at multiple levels across the districts reflecting on the insights collated via field visits, monitoring data and interactions to formulate the way forward for the month. Strengthen district s capacity to achieve improved learning outcomes on foundational literacy and numeracy. Team Coordination: Establish coordination with state program officer to share program updates, getting technical support as required in program and support in alignment of state level plans and priorities. Participate in Meeting/Workshops at State and INCO Level: Participate in IDTS workshops on material development, training module development and training of trainers. Attend review meetings at the state/national level and provide reflective feedback on program implementation and design issues. At the same time acts as the conduit for transferring innovative ideas and practices from the national level (or from other states) on to the field. Planning, Reporting and Documentation: Responsible for preparing regular (monthly, quarterly, and yearly basis, including program data) qualitative reports and documenting event reports, case studies and best practices. Responsible for high stake donor reporting, developing their annual, half yearly, quarterly and monthly work plan for implementation. Develop actionable insights through analyses of data collected via monitoring visits to further inform the project implementation. Assist in preparing all programmatic reports as required. Qualifications: Required: Master s degree in education / social sciences or equivalent preferred. Minimum 3-5 years of relevant experience in the education sector. Minimum 2 years of program management experience, preferably in education In-depth knowledge on state FLN program. Strong written and oral communication skills. Critical thinking and analytical skills. Good interpersonal skills and a team player. Prior experience of managing team. Proven track record of achieving results and managing large stake projects is preferred. Proven ability to work effectively with schools and communities. Ability to travel regularly to project sites in remote locations. Room to Read is a child-safe organization. Room to Read is a child-safe organization. Room to Reads Core Values C - Collaboration A - Action R - Respect E - Education S - Scale About Room to Read: Founded in 2000 on the belief that World Change Starts with Educated Children , Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow - creating lasting change . Our Literacy Portfolio trains and coaches teachers of the early grades in literacy instruction; creates and publishes quality books and curricular materials in local languages; and establishes children s libraries filled with diverse children s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions. We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries. Learn more at www.roomtoread.org .

Requisition #: 16926 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Deploy and exploit the full Ansys Technical Support Toolset to complement your own engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys products. The Ansys Technical Support Toolset includes Ansys Innovation Space, AnsysGPT and other Ansys AI-based platforms introduced to assist with identifying and delivering the most relevant answers to customers problems Ensure customers ability to get accurate timely answers resulting in high Ansys customers satisfaction. Ensure high Customer Satisfaction and Customer Success that enable customers usage/deployment/adoption of Ansys software Develop subject matter expertise and specialization on Ansys simulation products and applications. Share your extensive knowledge and experience by creating & updating content for your Primary Focus Area to ensure the most relevant help and information is available for customers and internal colleagues. Create and execute repeatable workflows for data capture, processing, and deployment for support through the Ansys Technical Support Toolset. Minimum Education/Certification Requirements and Experience Required education and degree type: BS or MS in Electronics and Communication Engineering or related field Required minimum years of professional experience in an engineering software environment: MS+0 ; BS+2 Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English Strong organizational and time management skills, possesses a sense of urgency Preferred Qualifications and Skills Preferred education and years of professional experience in an engineering software environment: MS+3, PhD+0 Preferred engineering degree in electronics and/or electromagnetics Ability to travel domestically up to 10% of time At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what s next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results VALUES IN ACTION Ansys is committed to powering the people who power human advancement. We believe in creating and nurturing a workplace that supports and welcomes people of all backgrounds; encouraging them to bring their talents and experience to a workplace where they are valued and can thrive. Our culture is grounded in our four core values of adaptability, courage, generosity, and authenticity. Through our behaviors and actions, these values foster higher team performance and greater innovation for our customers. We re proud to offer programs, available to all employees, to further impact innovation and business outcomes, such as employee networks and learning communities that inform solutions for our globally minded customer base. WELCOME WHAT S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. Ready to feel inspired? Check out some of our recent customer stories, here and here . At Ansys, it s about the learning, the discovery, and the collaboration. It s about the what s next as much as the mission accomplished. And it s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. CREATING A PLACE WE RE PROUD TO BE Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). For more information, please visit us at www.ansys.com Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

If you are looking for an opportunity to solve complex technical problems and build innovative solutions in a fast paced environment working with smart, passionate team members, this might be the role for you. Work with Internal & External Stakeholders to understand the business processes and workflows. Develop functional specifications/requirements documents. Deal with ambiguity to discover the true requirements underlying new feature requests; recommend alternative technical approaches and lead engineering efforts to meet constrained timelines. Work with software and operations teams to launch projects and provide ongoing technical support Track and review program updates with stakeholders and leaders Work within and outside Amazon to encourage a fast and smooth adoption of the available services. Be the primary conduit for gathering requirements for enhancements; develop demos, sample and technical collateral as required. Work as the product owner and define roadmap in association with the stakeholders Drive simplification and efficiencies in engineering and/or complex architectures to unblock innovation and/or speed of delivery within program area Manage multiple projects in program area or large challenging projects to meet business and/or organization goals Facilitate technical trade-offs between short term team needs and long term business needs About the team Amazon delivers millions of packages to customers worldwide, while providing world class customer experience from checkout to shipment tracking to delivery. Amazon businesses continue to experience a rapid expansion into new markets and geographies. Our Transportation Technology division builds complex platforms that manage the lifecycle of a package. We are at the heart of Amazons worldwide transportation operations and systemically integrate with supply chain to improve customer experience and reduce operational costs. 7+ years of working directly with engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules 5+ years of technical product or program management experience Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership Experience developing and executing/delivering product and technical roadmaps Bachelors degree in engineering, computer science or equivalent Solid foundation in service-oriented technologies understands service inter-dependencies and drives towards technical solutions for multi-tiered systems. Experience in communicating with business teams, development teams, and management to collect requirements, describe software product features, and technical designs. Highly organized, ability to complete a high volume of tasks and projects with little to no guidance within tight deadlines.

As an ITS Support Associate, youll be the go-to expert for Amazons global corporate employees , providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazon s ITS Support Associates are committed, dependable and customer focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient. ITS Support Associates have a solid understanding of IT standards, systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity. Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. Youll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape. Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits Help train and onboard new team members and Amazonians Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide. Inclusive Team Culture: Here at Amazon, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth: Were continuously raising our performance bar as we strive to become Earths Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional. If youre ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Associate at Amazon! 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems High school or equivalent Bachelor s Degree from an accredited university or equivalent Excellent customer facing skills 1+ years of experience troubleshooting skills in a multi-user high availability environment 1+ years of experience with PC hardware troubleshooting, repair, deployment, and liquidation 1+ years of computer networking experience Ability to identify and proactively resolve or escalate issues Willingness to learn and apply new procedures and technology Proficient in English Bachelor s degree in Computer Science or IT related field CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP Experience with audiovisual, video conferencing or event support Experience in Active Directory and Windows Server backup solutions Understanding basic concepts of information security

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes? Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003,2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor

Greetings from Teleperformance!! We have an excellent opportunity for Freshers. If interested please share the cv at barnali.dutta@teleperformancedibs.com with keyword "Gurgaon" or contact at 7384484039 Contact Person Name- Barnali Contact Number- 7384484039 Process- International Chat + Upselling Shift- Rotational Working Days- 5 days /week , 2 days rotational week off. Education- Any fresher graduate or HSC Both way cab facilities Only immediate joiners preferred. Roles and Responsibilities Provide technical support to international clients through chat process. Handle customer queries related to software products and services. Offer solutions and upsell relevant products/services when necessary. Maintain accurate records of client interactions using CRM software. Collaborate with internal teams for issue resolution. Desired Candidate Profile 0-1 year of experience in International BPO, Customer Support, or similar industry. Strong communication skills in English (written & spoken). Ability to work on rotational shifts including night shifts. Basic knowledge of computer applications and internet usage. Should be tech savvy, knowledge about basic troubleshooting, hardware etc (preferred from science background in cbse board, btech, bsc, bca etc) If interested please share the cv at barnali.dutta@teleperformancedibs.com with keyword "Gurgaon" or contact at 7384484039

Greetings, We are Hiring for International Technical Support Executive for Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *2+ year International Service Desk Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Reagrds, HR Team Honey

Good understanding of digital payments and booking platforms. Prior experience in a fintech, travel tech, or B2B portal support role. Must be able to communicate fluently in Hindi Provide Tech Support through Remote desktop assistance to clients.

o Provide tech assistance to customers via chat o Troubleshoot resolve technical issues promptly o Assist customers in setting up configuring gaming console o Address billing-related inquiries, including payment processing, refunds, subscription mgt Required Candidate profile o Assist customers account-related billing concerns o Educate customers about Gaming products, services, features o Provide detailed info on subscription plans, game titles, and additional offerings Perks and benefits Perks and Benefits

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Basic server Knowledge Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only

Job Type Full time Industry IT Service Work Experience 3.5 -6 years Weekly Off 5 Day working City Noida Postal Code 201303 About The Role Broad Function: We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues. Roles and Responsibilities: Issue Resolution and SLA Adherence: Resolve complex issues with minimal downtime and adherence to SLAs. Perform RCA for critical failures and provide comprehensive documentation. Implement failover mechanisms for high availability during outages. Automation and Predictive Analysis: Automate recurring tasks using JAVA, Bash, or other scripting tools. Configure proactive monitoring and alerts to minimize manual intervention. Use predictive analysis to identify and preempt potential failures. Technical Expertise: Troubleshoot databases (JAVA) and optimize query performance. Work extensively with Kafka for messaging and Amazon EKS for container orchestration. Develop and maintain solutions using Java and Spring Boot. Collaboration and Documentation: Conduct biweekly review meetings with stakeholders. Escalate critical issues to Level 2 with detailed analysis and logs. Maintain clear documentation of workflows, application flows, and resolution playbooks. Foster a collaborative team environment by sharing learnings and solutions. Monitoring and Alerting: Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring. Set up proactive alert systems to address potential system issues. Audit monitoring configurations to align with evolving system requirements. New Feature Development and Maintenance: Collaborate with product teams to deploy new features effectively. RequirementsDesired Candidate profile: Bachelors degree in computer science or related field. 3.5+ years of experience in production support or related roles. Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS. Proficiency in scripting languages like Python and Bash. Familiarity with cloud services, microservices architecture, and DevOps tools. Strong analytical and problem-solving skills with RCA and log analysis experience. BenefitsThe company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Complementary meal coupons Company-paid transportation Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving