Skyhigh seeks a Technical Support Engineer for Skyhigh Security Cloud Products. You show an experience and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and grow their career providing value to customers while working with an industry leader in Security technology. Drive customer success and satisfaction by solving the complex challenges with Security- Centric Solutions. Provide a differentiated service experience with customer relevant outcomes through integrated solutions and support. Enable Customers to operate and realize outcomes for solutions by creative solutions.

Job Responsibilities:

Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner.

Provide remote support on our product and resolve product related issues during POC post-deployment phase, through research and troubleshooting.

Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues.

Work closely with Support Escalation engineers to resolve critical issues

Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority.

Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs etc

Primary Skills:

Excellent communication and customer management skills

Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP,SMTP).

Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI,Network Security Firewalls/Proxy and SIEMs

Understanding of cloud platforms like Azure, O365 suite, AWS, Salesforce is desired

Good understanding of Linux/Unix

Knowledge of Java and SQL is a plus

Scripting language (e.g. Perl, python) is a plus

Essentials:

2+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills ability to work under pressure and in shifts .

The ideal candidate will be an die-hard Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills.

Quality focus, result goal orientation in a group situation and commitment to customer delight are a must.

Sound fundamentals of TCP/IP, HTTPs,SSO-SAML, SAAS understanding and in-depth knowledge of Networking Security Concepts.

Should be flexible to work in shift.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

More Jobs at Skyhigh security

Principal Quality Engineer Engineering Excellence

Bengaluru

8.0 - 11.0 yrs

INR 20 - 25 Lacs

Program Manager

Bengaluru

8.0 - 10.0 yrs

INR 25 - 30 Lacs

Senior Recruiter Talent Acquisition

Bengaluru

7.0 - 10.0 yrs

INR 9 - 12 Lacs

Senior Recruiter

Bengaluru

12.0 - 15.0 yrs

INR 40 - 50 Lacs

Manager, Customer Success

Bengaluru

5.0 - 10.0 yrs

INR 15 - 17 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Skyhigh security

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Associate Technical Support Engineer