252 Windows Os Jobs

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

As a Software Developer, you will collaborate with a global team to design and develop web applications, tackling technical challenges in a fast-paced environment. You will work on UI development with Python, JavaScript, and AngularJS, build REST APIs, write tests, and contribute to CI/CD pipelines using GitLab. Strong communication skills and teamwork are essential, with experience in Optical Transport Networking, Selenium for UI testing, and shell scripting a plus. You have: Bachelor's of Engineering with 5 to 10 years of relevant work experience. Effective and cooperative work for the success of our global team. Strong interpersonal and communication skills. Ability to successfully work in a team-oriented environment. UI development with Web Application development on Windows OS and Linux. Experience with programming in Python, JavaScript, and AngularJS. Experience in writing and debugging bash and shell scripts, as well as writing web UI Tests with Selenium. It would be nice if you also had: Experience writing modern Python 3 web applications and developing modern REST-like APIs. Experience writing unit and integration tests using the unit test library and mocks, and working on GitLab-based CI/CD pipelines. Familiarity with agile programming methods. Knowledge in Optical (DWDM) Transport. Experience programming FPGAs and developing drivers for various devices. Effective and cooperative work for the success of our global team. Ability to solve complex technical challenges. Strong interpersonal and communication skills are required. The candidate must be able to successfully work in a team oriented environment. Demonstrated ability to learn quickly and to work in a fast paced, innovative environment. Knowledge about Optical Transport Networking.

Installation, assessment, and testing of desktop software applications Resolution of technical issues. Supervision of junior desktop support engineers and creation of training guides for new joinees. Establishment of workstations, assessment for connectivity and its proper functioning. Diagnose and resolution of software and hardware issues. Installation of connections, computer networks, and cabling for clients. Troubleshooting system failures, identifying the bottlenecks and improving network efficiency. Configuration and test of software, maintenance of hardware and peripheral devices.

Job Description : We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

Key Responsibilities: Provide technical support to end-users (Windows & MacOS) Troubleshoot hardware, software, and network issues Act as the first point of contact for IT support queries Escalate complex problems to higher-level support when needed Install, configure, and maintain IT systems and assets Maintain documentation of support activities and asset inventory Collaborate with internal teams to understand business requirements Translate functional needs into technical solutions Manage IT vendors for hardware/software procurement and services Ensure contract compliance and service quality Conduct training sessions and share knowledge with users Handle IT infrastructure operations independently Documentation: Prepare and maintain network documentation, SOPs, and user guides. Manage the network link deliveries and review the performance of vendors by monthly / quarterly reviews. Managing the respective workgroup in IT ticketing tool responsible for driving your area of service Qualification & Experience Qualifications: Bachelors degree in information technology, Computer Science, or a related field Certifications ITIL, Basic certifications in network and cyber security domains. Product Knowledge – Desktop / Laptops, Firewalls, Web proxy solutions, Cloud & networking, VPN, Switching / Routing etc. Skills – Desktop support, Windows OS, Hardware and network troubleshooting. Understanding of Network and security. Experience: 4+ years of experience in end-user support and/or project execution roles. Experience in working with vendors to deploy the technology and security solutions in IT. Role – Techno-functional.

Key Responsibilities: System Administration: Install, configure, and maintain servers, operating systems (Windows and IOS) and enterprise applications. Monitor system performance, availability, and security. Manage system updates, patches, and backups. Troubleshoot hardware, software, and network-related issues. Security Manage Networkment: Configure and maintain firewalls, routers, switches, and VPNs. Implement security measures, including antivirus, encryption, and access control. Monitor network traffic and prevent security breaches. User & Technical Support: Provide IT support to employees, resolving hardware and software issues. Manage user accounts, permissions, and access control. Train employees on IT policies, security best practices, and new technologies. Visit Sister Concern Company / client for Technical support. Cloud & Virtualization Management: Manage cloud services (AWS, Azure, Google Cloud) and virtualized environments (VMware, Hyper-V). Ensure data integrity and high availability in cloud-based solutions. Servers and Backup. IT Asset Management: Maintain IT inventory, including hardware, software licenses, and warranties. Recommend and procure IT equipment based on organizational needs. Documentation & Compliance: Maintain system documentation, network diagrams, and IT policies. Ensure compliance with industry standards and regulations (ISO, GDPR, etc.). Required Skills & Qualifications: Technical Skills: Strong knowledge of Windows & Linux server administration. Good hands on IOS is MUST Expertise in networking protocols (TCP/IP, DNS, DHCP, VLANs). Experience with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure). Proficiency in scripting (PowerShell, Bash, Python) for automation. Knowledge of database administration (SQL, MySQL). Soft Skills: Strong problem-solving and analytical abilities. Excellent communication and teamwork skills. Ability to work under pressure and manage multiple tasks. Education & Experience: Degree: Bachelors degree in Computer Science, Information Technology, or related field. Certifications (Preferred): CCNA, MCSE, AWS Certified, RHCSA, ITIL. Job Type & Work Environment: Job Type: Full-time Work Mode: Office + On-site (1 + 3 Locations) Working Hours: 10.30 AM to 06.30 PM (May Extend As Per Work - Sometimes) Experience : 4-5Years Company Type : Architecture firm Location : Pune

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

Job Description : We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

Job Description : We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

Job Description : We are looking for a proactive and technically skilled IT Administrator Hardware/System Engineer to manage and support the organizations IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks, and ensuring the seamless performance of workstations and IT equipment. Key Responsibilities : - Install, configure, and troubleshoot desktops, laptops, printers, and peripherals - Perform OS installations, driver updates, and system re-imaging as needed - Monitor and maintain local networks (LAN, Wi-Fi, routers, switches) - Handle hardware repair or vendor coordination for replacements - Setup and manage user accounts, emails, and software licensing - Regularly back up data and implement disaster recovery plans - Provide technical support to employees, onsite and remotely - Maintain an inventory of IT assets and ensure hardware/software compliance - Support basic network security practices (firewall updates, antivirus, patching) - Coordinate with third-party vendors for escalations, warranty claims, and AMC support Required Skills & Qualifications : - Bachelors degree in IT, Computer Science, or a related field - 4 - 10 years of experience in IT support / system administration - Strong knowledge of Windows OS, hardware components, and system imaging - Familiarity with networking concepts, IP addressing, and basic troubleshooting - Hands-on experience with remote desktop tools, Active Directory, and antivirus software - Excellent communication and problem-solving skills - Strong understanding of IT security best practices Preferred Skills : - Knowledge of Linux OS and basic command-line operations - Experience with cloud services (Microsoft 365, Google Workspace) - Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice) - Certification : CompTIA A+ / Network+ / MCSA / CCNA (added advantage)

About the role: The IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to requests for day-to-day technical advice and support to internal employees and systems. The role will need to display a high level of competency in customer service, technical troubleshooting, and record keeping, to ensure customers receive the help required, and downstream teams receive the data they require. The IT Service Desk Analyst performs both virtual support for all global Novotech staff, and Office/Desktop support for the office they work from. The IT Analyst is expected to pro-actively look for ways to improve IT Service Delivery, whether through new processes or new technology, and work to implement those improvements in the company. There may be requirements to assist with IT Projects being run by other teams or senior team members. Minimum Qualifications & Experience: Strong customer service skills. Strong verbal and written communication skills. Strong skills in MS Office, Active Directory/Azure, Windows OS, Exchange user management. ITIL V4 Foundations. MSDST, CCNP, or MCDST certification desirable. Responsibilities: The responsibilities will vary day to day and may include: Works within the IT service desk team to provide speedy and efficient resolution of Service Desk tickets/calls via Service Desk ticket review and Service Desk system stats in line with SLAs. Help develop processes to reduce time taken to resolve Service Desk issues. Identify knowledge base gaps through daily ticket review. Create and update Novotech Service Desk SOP s/Knowledge Base. Adhere to all published Policies, SOP s, DOP s, WIs, and Knowledge Base Articles. Highlight & escalate any conflicts between these documents to your line manager and document in related tickets. Actively participate in continual service improvement programs (i.e. knowledge discovery & documentation, process improvement, technology discovery & implementation etc). Escalate to the appropriate team where necessary with detailed notes on investigation of the issue. Find opportunities for service improvement and engage the relevant teams to reduce Service Desk time taken to resolve/escalate Incidents & Requests. Assist all other Service Desk team members in following Novotech Service Desk SOP s and highlight to line management where additional training or clarifications are required. Fluent written and verbal English. Service Desk Operation Installation of hardware and software based on the documented processes within the knowledge base. In office-based locations, attend the sites either according to a schedule or ad-hoc arrangement, as directed by the team lead, with an expectation of 3 days in the office under a hybrid model. Manage local stock rooms, including reporting on current stock volumes and ordering of new stock to meet anticipated demand. Respond to incoming events in a timely manner in line with KPIs and SLAs. Update and resolve events received by the Service Desk team in a timely manner in line with KPIs and SLAs. Using the Novotech Service Desk Ticket system to record all data regarding day-to-day tasks. Self-logging of tasks completed outside of the scope of the ticket is required. E.g. walk-up, IM or telephone. Maintain accurate records and documentation of all interactions and resolutions within the Service Desk ticketing system, ensuring compliance with data protection and confidentiality guidelines. Provide training documentation and training sessions to non-IT staff on use of IT Systems and general Novotech setup. Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application. Minimum Qualifications & Experience: Strong customer service skills. Strong verbal and written communication skills. Strong skills in MS Office, Active Directory/Azure, Windows OS, Exchange user management. ITIL V4 Foundations. MSDST, CCNP, or MCDST certification desirable. Responsibilities: The responsibilities will vary day to day and may include: Works within the IT service desk team to provide speedy and efficient resolution of Service Desk tickets/calls via Service Desk ticket review and Service Desk system stats in line with SLAs. Help develop processes to reduce time taken to resolve Service Desk issues. Identify knowledge base gaps through daily ticket review. Create and update Novotech Service Desk SOP s/Knowledge Base. Adhere to all published Policies, SOP s, DOP s, WIs, and Knowledge Base Articles. Highlight & escalate any conflicts between these documents to your line manager and document in related tickets. Actively participate in continual service improvement programs (i.e. knowledge discovery & documentation, process improvement, technology discovery & implementation etc). Escalate to the appropriate team where necessary with detailed notes on investigation of the issue. Find opportunities for service improvement and engage the relevant teams to reduce Service Desk time taken to resolve/escalate Incidents & Requests. Assist all other Service Desk team members in following Novotech Service Desk SOP s and highlight to line management where additional training or clarifications are required. Fluent written and verbal English. Service Desk Analysts may have additional verbal and written fluency requirements based on the location they are initially hired into: Service Desk Analysts hired in Taiwan / China mainland will be required to have written and verbal fluency in Mandarin. Service Desk Analysts hired in Korea will be required to have written and verbal fluency in Korean / Hangul. Service Desk Operation Installation of hardware and software based on the documented processes within the knowledge base. In office-based locations, attend the sites either according to a schedule or ad-hoc arrangement, as directed by the team lead, with an expectation of 3 days in the office under a hybrid model. Manage local stock rooms, including reporting on current stock volumes and ordering of new stock to meet anticipated demand. Respond to incoming events in a timely manner in line with KPIs and SLAs. Update and resolve events received by the Service Desk team in a timely manner in line with KPIs and SLAs. Using the Novotech Service Desk Ticket system to record all data regarding day-to-day tasks. Self-logging of tasks completed outside of the scope of the ticket is required. E.g. walk-up, IM or telephone. Maintain accurate records and documentation of all interactions and resolutions within the Service Desk ticketing system, ensuring compliance with data protection and confidentiality guidelines. Provide training documentation and training sessions to non-IT staff on use of IT Systems and general Novotech setup. About the role: The IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to requests for day-to-day technical advice and support to internal employees and systems. The role will need to display a high level of competency in customer service, technical troubleshooting, and record keeping, to ensure customers receive the help required, and downstream teams receive the data they require. The IT Service Desk Analyst performs both virtual support for all global Novotech staff, and Office/Desktop support for the office they work from. The IT Analyst is expected to pro-actively look for ways to improve IT Service Delivery, whether through new processes or new technology, and work to implement those improvements in the company. There may be requirements to assist with IT Projects being run by other teams or senior team members. Minimum Qualifications & Experience: Strong customer service skills. Strong verbal and written communication skills. Strong skills in MS Office, Active Directory/Azure, Windows OS, Exchange user management. ITIL V4 Foundations. MSDST, CCNP, or MCDST certification desirable. Responsibilities: The responsibilities will vary day to day and may include: Works within the IT service desk team to provide speedy and efficient resolution of Service Desk tickets/calls via Service Desk ticket review and Service Desk system stats in line with SLAs. Help develop processes to reduce time taken to resolve Service Desk issues. Identify knowledge base gaps through daily ticket review. Create and update Novotech Service Desk SOP s/Knowledge Base. Adhere to all published Policies, SOP s, DOP s, WIs, and Knowledge Base Articles. Highlight & escalate any conflicts between these documents to your line manager and document in related tickets. Actively participate in continual service improvement programs (i.e. knowledge discovery & documentation, process improvement, technology discovery & implementation etc). Escalate to the appropriate team where necessary with detailed notes on investigation of the issue. Find opportunities for service improvement and engage the relevant teams to reduce Service Desk time taken to resolve/escalate Incidents & Requests. Assist all other Service Desk team members in following Novotech Service Desk SOP s and highlight to line management where additional training or clarifications are required. Fluent written and verbal English. Service Desk Operation Installation of hardware and software based on the documented processes within the knowledge base. In office-based locations, attend the sites either according to a schedule or ad-hoc arrangement, as directed by the team lead, with an expectation of 3 days in the office under a hybrid model. Manage local stock rooms, including reporting on current stock volumes and ordering of new stock to meet anticipated demand. Respond to incoming events in a timely manner in line with KPIs and SLAs. Update and resolve events received by the Service Desk team in a timely manner in line with KPIs and SLAs. Using the Novotech Service Desk Ticket system to record all data regarding day-to-day tasks. Self-logging of tasks completed outside of the scope of the ticket is required. E.g. walk-up, IM or telephone. Maintain accurate records and documentation of all interactions and resolutions within the Service Desk ticketing system, ensuring compliance with data protection and confidentiality guidelines. Provide training documentation and training sessions to non-IT staff on use of IT Systems and general Novotech setup. Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application. Minimum Qualifications & Experience: Strong customer service skills. Strong verbal and written communication skills. Strong skills in MS Office, Active Directory/Azure, Windows OS, Exchange user management. ITIL V4 Foundations. MSDST, CCNP, or MCDST certification desirable. Responsibilities: The responsibilities will vary day to day and may include: Works within the IT service desk team to provide speedy and efficient resolution of Service Desk tickets/calls via Service Desk ticket review and Service Desk system stats in line with SLAs. Help develop processes to reduce time taken to resolve Service Desk issues. Identify knowledge base gaps through daily ticket review. Create and update Novotech Service Desk SOP s/Knowledge Base. Adhere to all published Policies, SOP s, DOP s, WIs, and Knowledge Base Articles. Highlight & escalate any conflicts between these documents to your line manager and document in related tickets. Actively participate in continual service improvement programs (i.e. knowledge discovery & documentation, process improvement, technology discovery & implementation etc). Escalate to the appropriate team where necessary with detailed notes on investigation of the issue. Find opportunities for service improvement and engage the relevant teams to reduce Service Desk time taken to resolve/escalate Incidents & Requests. Assist all other Service Desk team members in following Novotech Service Desk SOP s and highlight to line management where additional training or clarifications are required. Fluent written and verbal English. Service Desk Analysts may have additional verbal and written fluency requirements based on the location they are initially hired into: Service Desk Analysts hired in Taiwan / China mainland will be required to have written and verbal fluency in Mandarin. Service Desk Analysts hired in Korea will be required to have written and verbal fluency in Korean / Hangul. Service Desk Operation Installation of hardware and software based on the documented processes within the knowledge base. In office-based locations, attend the sites either according to a schedule or ad-hoc arrangement, as directed by the team lead, with an expectation of 3 days in the office under a hybrid model. Manage local stock rooms, including reporting on current stock volumes and ordering of new stock to meet anticipated demand. Respond to incoming events in a timely manner in line with KPIs and SLAs. Update and resolve events received by the Service Desk team in a timely manner in line with KPIs and SLAs. Using the Novotech Service Desk Ticket system to record all data regarding day-to-day tasks. Self-logging of tasks completed outside of the scope of the ticket is required. E.g. walk-up, IM or telephone. Maintain accurate records and documentation of all interactions and resolutions within the Service Desk ticketing system, ensuring compliance with data protection and confidentiality guidelines. Provide training documentation and training sessions to non-IT staff on use of IT Systems and general Novotech setup.

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Key Responsibilities Security Framework and Compliance Advanced knowledge of Windows OS internals, registry configurations, and driver management. Strong low-level troubleshooting skills, covering both OS and hardware-level diagnostics. Proficiency in PowerShell scripting for automation and systems management. Hands-on experience with Microsoft SCCM and Intune for endpoint management and policy distribution. Detailed understanding of AutoPilot provisioning and modern device lifecycle management. Solid understanding of security frameworks and best practices for Windows desktop environments. Familiarity with Active Directory and authentication mechanisms. Experience with Zscaler secure cloud-based access and zero-trust security. Excellent analytical skills, problem-solving abilities, and a proactive mindset. Ability to work in a highly regulated enterprise environment with strict security controls. Role Purpose Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Desktop Imaging. Experience5-8 Years.

Hi All, We have below mentioned position with us, if interested please share your updated profile ASAP on vishal.nimbalkar@stefanini.com Job Location: Gurugram. Job Responsibilities: Provide swift and professional technical support. Perform analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions. Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels. Utilize the ticket management system to record, update and resolve tickets from the Helpdesk. Collaborate with other support groups across global locations to help troubleshoot client issues. Upholding procedures for logging, reporting, and statistically monitoring desktop operations. Write technical support and client documentation in form of Knowledgebase articles. Meet or exceed expected customer service levels. Other duties as assigned by the Advanced Technical Assistance Team Managers Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach. Proven ability to prioritize tasks and issues according to the business impact. Good written and verbal communication skills Good time management skills Able to work in a high pressure environment. Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team. Flexible and proactive with a "will do' attitude. Takes responsibility and follows through on issues to closure and root cause resolution. Demonstrable desire to achieve. Must Have:- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones and PC hardware over the phone Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability and willingness to learn new technologies Deskside / Desktop / End User Computer experience, ideally in a corporate environment Vishal Talent Acquisition Specialist, Sr Email: Vishal.Nimbalkar@stefanini.com www.stefanini.com

N ice to meet you! We re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If youre looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, youll find it here. About the job SAS Infrastructure as a Service (IaaS) Team is a service organization responsible for providing IT support for our full spectrum of SAS Solutions to Infrastructure & Platform Services. IaaS Corporate Server Delivery Team is focused to support our Infrastructure of Corporate domain. Additionally, the team works with other SAS IT teams to improve our service catalog offerings to our R&D and Corp teams who are leveraging our Corp infra. As an Engineer in the SAS Infrastructure as a Service (IaaS) team, you will use your communication and technical skills to support internal customers in our internal corporate environment. You will help design, implement, and support a large heterogeneous computing environment. You will be responsible for helping to maintain Operational Level Agreements, and improve the performance, reliability, and standardization of our infra solutions. Primary responsibilities: Perform daily administration activities for all Infrastructure as a Service (IaaS) Corporate domain Linux servers including analyzing, installing, modifying Operating Systems, storage, account administration. Assists with the planning (implementation and ongoing usage/forecasting/trending), design, setup and troubleshooting of such items as Operating Systems, systems management software, security software, backup software, productivity applications. Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns. Work on all Request Items, Catalog Tasks, Decomm Tasks/RITMs and Changes related to Corp Infra. Interface with other SAS groups and departments to enhance the environment or resolve pending issues. Maintaining knowledge of diverse infrastructure architecture, security policies and standards and consistently applying these practices. Troubleshoot hardware, software, or performance problems. Develop step-by-step documentation for system support tasks. Technical Debt refreshes Security updates. Instance and environment decommissions. To work with the Compliance team for audit evidence, benchmarks, and other compliance requirements for our regulated hosting environments Work with and configure Red Hat Satellite and other OS upgrades/deployments and management. Required Qualifications Bachelors degree in Computer Information Systems, Computer Science, or related quantitative field Minimum 3+ years of experience as a Information Systems Engineer in a heterogeneous, dynamic, customer-focused environment Excellent troubleshooting skills on Redhat Linux, Ubuntu, CentOS and VMware. Knowledge of operating systems, utilities, services, and editors for Redhat Linux, Ubuntu, CentOS and Windows OS. Experience with infrastructure architecture including Servers, Network, Security, Storage and Backup Services to allow for efficient implementation and non-disruptive expansion and upgrades Experience in scripting languages (PowerShell, Python, Bash etc) & automation tools. Participation in a 24x7 on-call rotation schedule. Preferred Qualifications Collaborative team experience with superior problem-solving skills Ability to triage requests with multiple admin resource groups Understanding best practices around information security and data privacy in relation to system access and availability Experience with DevOps tools will be an added advantage Diverse and Inclusive At SAS, it s not about fitting into our culture it s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it s essential to who we are. To put it plainly: you are welcome here. #SAS

Role & responsibilities Monitoring & Alert Management: Monitor infrastructure (Windows, Linux, VMware, AWS) using tools like SolarWinds , Splunk , and Uptrends . Acknowledge, validate, and respond to alerts for CPU, memory, disk space, service availability, and cloud instance health. Conduct basic troubleshooting: ping tests, service status checks, console access validation, and VM status review. Escalate issues to L2/engineering teams as per SOP. Cloud & Virtualization Support: Monitor AWS EC2 instance health , availability, and connectivity via AWS Console. Validate vCenter alerts , ESXi host connectivity, datastore usage, and VM power status. Support incident triage for newly migrated AWS environments. Network & Connectivity Monitoring: Respond to basic network-related alerts such as link down , high latency , and interface errors . Understand and troubleshoot basic networking issues (ping, traceroute, DNS resolution, link status). Work with network monitoring data to escalate WAN/ILL/ISP issues to internal teams or vendors as needed. Ensure alert routing and network device health is properly reported on dashboards. Operational Tasks & Tools: Create and update ServiceNow tickets for incidents, outages, and routine monitoring tasks. Use iDRAC or equivalent tools for remote access and hardware health checks. Support patch window readiness by validating service status and rebooting post-maintenance. Participate in shift handovers, maintain incident logs, and contribute to team documentation. Preferred candidate profile Basic hands-on experience with Windows Server and Linux OS monitoring and troubleshooting. Exposure to VMware ESXi/vCenter and virtual infrastructure environments. Familiarity with AWS (console navigation, EC2 monitoring). Fundamental understanding of network technologies , including: TCP/IP, DNS, DHCP, ICMP, basic routing and switching Ping/traceroute and packet path troubleshooting Concept of LAN/WAN/Firewall/Load Balancer Experience using SolarWinds , Splunk , or similar infrastructure monitoring tools. Good written and verbal communication skills. Willingness to work in a 24x7 rotational shift model , including weekends and holidays. Strong attention to detail and adherence to incident handling protocols.

Manage & maintain AWS infrastructure, Administer Tableau Server environments, including installation, upgrades, and troubleshooting. Perform system administration on Linux & Windows OS. Develop & maintain automation scripts (Shell, Python)