Technical Support Analyst

Job Description

About Digbi Health We are a team of doctors, software engineers, data scientists, genomic experts, clinicians, and proven business builders focused on empowering over 100 million individuals who struggle under the misguidance of one-size-fits-all chronic care programs, and the stigma of poor self-control while fighting obesity and weight-related inflammatory digestive disorders, skin condition, chronic pain, hypertension, elevated cholesterol & diabetes. Making an Impact: Digbi is a leading value-based, Precision Digital Care Platform for inflammatory insulin, musculoskeletal, gut, and skin comorbidities associated with gut and obesity. The risk of these illnesses varies significantly across ethnicity and gender because they are rooted in the interactions between a person’s gut microbiome, genetics, and lifestyle risk factors. We are the first company that has successfully integrated gut microbiome, genetic, blood, and lifestyle-based risk signals, and provides personalized care for a diverse workforce and their families. Our care programs are vetted and paid for by large insurance payers and employers. We are actively pursuing human trials with leading medical schools. Our programs demonstrably deliver superior health outcomes and financial savings to payers and employers. Our Core Values Caring - We’re a caring, innovative digital care company. We care for our members who have entrusted us with the care of their health; We care for each other in the Digbi family Accountable - We are responsible for building care systems that will bend the curve of healthcare cost in the US, while solving the root cause of illnesses vs. mask and manage symptoms. We act like an owner. So whenever you run into a problem, try to fix things first if you can't, give constructive, actionable feedback. We are a zero whining zone! Customers come first - Without customers, we won’t exist and we should always put them first. Build antifragility - We want everyone to take risks. We expect people to make mistakes and will support risk-taking as long as they are bound by being ethical and are intended to be in the best interest of shareholders and customers. World-class companies take risks, grow, and get stronger when faced with uncertainty. Simplify Simplify Simplify. - Our science is complicated, healthcare is complicated. We make things simple for everyone, products, experiences, and processes. Responsibilities Provide email support, chat support, and occasionally voice support Ensure SLAs are met in providing support Handle ticketing system Reconcile orders with CRM, update CRM, and run reports Learn and use systems and tools required to get the data, reports, and solve tickets Coordinate with other teams in solving client issues Required Skills and Qualification Engineering or B, Sc (computers) or equivalent with 1 or 2 years experience Experience with CRM and ticketing systems Experience with Microsoft Office, Advanced Excel skills Excellent communication skills - both written and verbal Experience with US client base Excellent attention to detail and well-organized. Flexibility to increase workload in very busy times Digbi Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.