Technical Service Manager - Grain Processing

Job Summary

Are you passionate about solving customer problems, offering Technical solutions and building deeper business relationships that help drive growth for industry leading Consumer Products customers?Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.If you are skilled at solving complex problems with elegant technical solutions, and have a collaborative approach to exceeding customer expectations, you could be our next Technical Service Manager!

Your Focus

As a Technical Service Manager, you will be responsible for technical services to important customers to help establish business/increase share of wallet/market share in the Grain Processing Industry (Grain Based Alcohol and Carbohydrate Processing Industry).This role also includes providing insight to the Application team regarding present and future customer expectations to help develop and launch new products in the Market.The role is based in Mumbai, India and will report to South Asia Sales Leader – Grain Processing & Food Enzymes (Brewing & Distilling and COPI).

How You Will Contribute And Lead

• Conduct trials at our customers plants to demonstrate Value Prop of our enzymatic and yeast solutions.
• Provide and demonstrate cost benefit to secure business by working closely with the Sales Managers.
• Trouble shooting at plants to support client expectations.
• Build strong connect and business relationships across all levels with our customers.
• Support in the commercial launch of new products.
• Proactively work with various stake holders like Sales Managers, Application team and Channel Partner teams to provide optimized solutions to meet customer expectations.
• Support Sales Team in developing Key Account Plans and executing the Plans.
• Provide feedback to Application team regarding current and future needs/expectations of clients in the market to help Application team to develop new products to stay ahead of the curve.
• Create future market scenarios to identify current and future customer needs leading to new product and Application opportunities.
• Provide training to Customers and Channel Partners in products and applications.
  

What You Will Need To Be Successful

• Master’s or Bachelor’s Degree in Alcohol Technology, Chemical Engineering, Chemistry or any other relevant discipline.
• Minimum 10-12 years of Work experience in Technical Services, Techno-commercial role in Fermentation Alcohol Industry.
• In-depth knowledge of Grain Alcohol Industry is a must.
• Knowledge of the Carbohydrate Processing Industry will be an added advantage.
• Should have thorough understanding of Grain Alcohol manufacturing process and plants.
• Excellent English communication – written, oral and presentation skills.
• Aptitude to assimilate data & perform analysis to create scenarios, tolerance for ambiguity, ability to develop new approaches to test solution, comfortable in asking questions (Why, What, How, Who).
• Flexible approach to realign with the changing needs of organization as well as customers.
• Meticulous and Self-driven.
• Ability to work in teams.
• Willingness to travel extensively (Atleast 50% of time).
  

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more