Technical Service Delivery Manager - Oracle Cloud Fusion

Job Description

Technical Service Delivery Manager - Oracle Cloud Fusion1 Key Responsibilities: Service Delivery Management: Lead and manage the delivery of Oracle Cloud Fusion services, ensuring alignment with business goals and SLAs. Monitor and optimize service performance, focusing on efficiency, reliability, and customer satisfaction. Oracle Expertise: Leverage hands-on experience with Oracle R12 and Oracle Fusion to guide the team and resolve technical challenges. Develop and manage Oracle Integrations to streamline processes and enhance system functionality. ITIL Processes: Implement and oversee ITIL best practices, including incident, change, and problem management. Proactively identify and mitigate risks to service delivery, ensuring compliance with organizational standards. Tools & Technology: Utilize Jira and ServiceNow for incident tracking, project management, and reporting. Create and present actionable insights using Microsoft Charts and other visualization tools. Problem Management: Drive root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences. Collaborate with cross-functional teams to ensure effective problem resolution. Leadership & People Management: Lead, mentor, and develop a high-performing team, fostering a culture of collaboration and continuous improvement. Conduct regular performance reviews and provide constructive feedback to team members. Flexibility & Communication: Demonstrate flexibility in working hours to accommodate business needs and global teams. Communicate effectively with stakeholders at all levels, ensuring transparency and clarity in service delivery updates. Strategic Alignment: Align service delivery strategies with the organizations growth plan, driving innovation and efficiency. Identify opportunities for process improvements and contribute to the strategic planning of IT services. Qualifications and Skills: Bachelors degree in Information Technology, Computer Science, or a related field. Proven experience with Oracle R12 or Oracle Fusion, including integrations. Strong understanding of ITIL principles and their practical application. Hands-on experience with Jira and ServiceNow. Proficiency in Microsoft Charts and other reporting tools. Exceptional problem-solving and decision-making skills. Excellent communication and interpersonal skills. Proven ability to manage and motivate teams effectively. Flexible and adaptable to changing business needs and priorities. Preferred: ITIL certification. Project management certification (e.g., PMP or PRINCE2). Experience working in a global, fast-paced environment.