191 Itil Certified Jobs

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

Key Responsibilities:- Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational ob-jectives. Identify and incorporate future service management needs into a well-considered multi-year roadmap across all MHIL areas. Identifies, constructs, and implements plans to remove friction in the day-to-day operation. Lead the culture of continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them. Contribute to Weekly, Fort nightly & Monthly Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics for all locations. Define the service delivery expectations from professional services vendors & lead the governance around it. Producing regular and accurate service management reports on ME installation, ME PATCHING, CS complaints, CommVault backup and restoration, Active Directory VS User entry/Exit , AD Vs ME Vs CS, IT Inventory /Scrap/EOL/Network Stock, and dashboards for the IT Delivery leadership team. Manage internal customer relationships with leaders across the technology organization. Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc Providing leadership, direction, and strategy for a growing organization. Supports achievement of performance goals, team goals, etc. Building the organizational capacity necessary to execute the strategy. Deliverables (KPIs/KRAs): Ensure the daily operations at respective sites are running smoothly by : - Monitoring open tickets and ensure timely closure Manage SLA Compliance of daily reports from respective locations Plan, track & ensure completion of Activities at Units Skill assessment & plan trainings of team members Ensure Vendor Management is followed as per agreement. Conduct timely reviews with Units - Daily, Weekly Unit based Service Improvement Plans are executed. Broad knowledge and understanding of IT applications and infrastructure. Strong experience in Data Insights and IT Metrics driving outcome. Experience ITSM and Workflow Automation. Added experience leveraging AI-Ops capabilities to drive efficiency. Proven track record leading a successful data analysis team, with outcome. Collaborative approach and strong problem-solving skills to work with leaders across organizational and technical domains. Demonstrates strong executive presence and strategic thinking skills. Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment. Demonstrated ability to assess Business needs, creatively approach solutions, decide and influence appropriate courses of action. Demonstrate ability to access business needs, creatively approach solutions, decide and implement appropriate course of actions.

10+ years Operational Support, End to End Delivery, Maintenance Supervise the onsite technical team, including System Administrators, Database Administrators, and Service Desk personnel Application setup, processes, and troubleshooting, SLA adherence Required Candidate profile ITIL practices, SLA-driven operations, ITSM-based ticketing tools. Certificate PMP/ PRINCE2, ITIL. Mandatory - BE/B.Tech in Computer Science, IT.

About NCR Atleos Key Responsibilities: Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents. Requires rotation in work hours involving weekend, holiday or extended hours. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Desired Candidate Profile 3-5 years of experience in application support or similar role. Proficiency in ServiceNow platform for managing incidents and requests. The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes: Incident Management : Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools. Collaborative Resolution : Coordinating with developers and other teams to address and resolve complex technical issues. Stakeholder Communication : Ensuring clear and concise communication with business stakeholders, mirroring the skills of a Business Analyst to capture and understand technical requirements. Service Management : Applying strong knowledge of Incident and Service Management processes to maintain high standards in issue resolution. Application Proficiency : Demonstrating the ability to quickly learn and adapt to new applications and their functionalities to resolve issues effectively. Process Optimization : Identifying opportunities to improve response times and prevent recurring issues. Documentation and Reporting : Ensuring all incident reports are accurately documented and maintaining records for analysis and reporting. Skill Development : Maintaining up-to-date knowledge of service management best practices and supporting recruitment and development of incident management professionals as needed Role Specific Experience : 4+ years in incident management, with hands-on experience using ServiceNow or similar platforms. Skills : Strong understanding of Incident and Service Management processes. Familiarity with ITIL framework (certification is an added advantage). Excellent interpersonal and communication skills to engage effectively with business stakeholders. Strong problem-solving abilities and proactive in issue identification. Customer service mindset with good customer handling skills. Ability to work independently and as part of a team. Flexibility in work hours, including the ability to start early when required. Ability to learn new applications, understand their functionality, and apply this knowledge to resolve technical issues effectively. Special Considerations : Knowledge of IT infrastructure and application support. Understanding of business processes, with a particular focus on service and incident management. Insurance Domain and life cycle Incident Management : Ensure incidents are logged, managed, and resolved according to agreed standards and SLAs. Stakeholder Engagement : Communicate with stakeholders to gather incident details and provide timely updates on status and resolution progress. ServiceNow Expertise : Utilize ServiceNow to track and resolve incidents, maintaining accurate records and documentation. Cross-Team Collaboration : Coordinate with developers, database administrators, and other technical teams to address complex issues. Process Improvement : Identify areas to optimize incident resolution processes and prevent recurrence of common issues. Documentation : Maintain incident documentation to ensure clear tracking and reporting. Adaptability : Quickly learn new applications and systems as they are introduced, applying this understanding in support activities. Escalation Management : Escalate critical issues to the relevant teams or managers as necessary to ensure swift resolution.

Quality role- Operations Excellence Experience : 7 + yrs Key skills: ITIL Certification , Lean Six Sigma , Quality, Audit, QMS, Process Improvement. Location: Bangalore Should be able to Identify projects as per business needs and draft appropriate business case, problem statement and goal statement Drive GB projects and mentor GB team members for execution and completion of project Forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project Understand the requirement of the standard Define processes as per standard requirement Define audit checklist Train resources on auditing as per audit checklist Identify gaps in implementation and device fixing of gaps Should be able to Identify new measurement parameters for processes to measure and improve on process performance Review with internal and external customers on data behavior and patterns Analyze audit reports and drive enhancements in process to make process fool-proof Review internal/external escalation to redefine audit control points Enhance on audit process to drive process compliance Conceptualize on new processes as per business requirement Conduct FMEA on process to ensure that control points are built in the process Enhance processes by make it more lean

Role & responsibilities Key Responsibilities Operations Management "1. Oversee the daily operations of the IT department, ensuring all systems, networks, and infrastructure operate smoothly and securely." 2. Implement and manage IT infrastructure, including networks, servers, databases, and cloud computing systems. 3. Evaluate and implement technologies that enhance IT infrastructure and support business objectives. 4. Ensure compliance with IT policies, procedures, and industry standards to meet regulatory requirements Strategic Planning and Execution 1. Develop and execute IT policies, processes, and best practices for improved efficiency and productivity. 2. Manage the IT budget, ensuring alignment with organizational financial goals. 3. Lead IT projects, including the design and deployment of new systems and services. 4. Collaborate with Information Security teams to apply and operationalize security controls. Vendor and Stakeholder Management 1. Manage relationships with technology vendors and service providers to fulfill the organizations IT needs. 2. Evaluate vendor performance, manage contracts, and conduct risk assessments. 3. Provide direction and support for IT solutions that enhance mission-critical business operations. Team leadership and development 1. Lead, mentor, and support a team of IT professionals, ensuring they meet objectives and targets. 2. Conduct performance assessments and coordinate training programs for team members. 3. Train, and develop IT staff, fostering a culture of growth and excellence. Performance Monitoring and Improvement 1. Monitor system performance, actively recommending improvements for reliability and functionality. 2. Oversee data backup, system security, and disaster recovery operations. 3. Ensure timely resolution of issues escalated by technicians and engineers. 4. Coordinate with other departments (operations, engineering, HR) to address IT-specific challenges in industrial environments like steel plants, power facilities, and cement production units. 5. Support the implementation of IT solutions aligned with industry best practices for large-scale industrial operations. Compliance and Risk Management 1. Ensure adherence to cybersecurity policies, data protection regulations, and compliance with industry standards. 2. Conduct regular audits to ensure helpdesk operations are secure and comply with both internal and external standards. Minimum Qualifications • Bachelor’s degree in Information Technology, Computer Science, or a related field. • A Master’s degree in Management or an IT-related field is preferred. • Professional Certifications (at least one of the following): "• ITIL (Information Technology Infrastructure Library) Certification (mandatory). • Additional certifications like Microsoft Certified Solutions Associate (MCSA), CompTIA A+, or Project Management Professional (PMP) are advantageous." Experience: a. 5-8 years of IT experience, with at least 3-5 years in a leadership role within an IT helpdesk or IT service management function. b. Proven experience in IT operations within industrial sectors such as steel, power, renewable energy, or cement is highly desirable. Abilities "Technical Skills Proven experience as an IT Operations Manager or in similar roles. Thorough knowledge of networks, cloud computing, and IT infrastructure. Proficiency in managing installations, upgrades, and configurations of hardware and software. Strong knowledge of Windows, Linux, and macOS environments. Ability to manage IT service providers, evaluate strategic solutions, and ensure compliance with policies. Drive process automation, recommend strategic IT solutions, and manage IT-related risks. Soft Skills Excellent leadership, problem-solving, and decision-making capabilities. Strong communication skills to interact with both technical and non-technical stakeholders. Ability to work under pressure and manage multiple priorities effectively."

Job Title: ServiceNow Developer Job Description: We are seeking a talented ServiceNow Developer to join our team and help us in designing, developing, and implementing solutions within the ServiceNow platform. As a ServiceNow Developer, you will be responsible for analyzing business requirements, configuring applications, building workflows, and customizing ServiceNow applications to meet the needs of our organization. Responsibilities: Collaborate with stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow platform. Design and develop ServiceNow applications, modules, and integrations based on business requirements. Configure and customize ServiceNow modules including Incident Management, Change Management, Problem Management, and Service Catalog. Develop, maintain, and Troubleshoot ServiceNow workflows, UI design, forms, reports, and dashboards. Implement ServiceNow best practices for development, configuration, and customization. Perform unit testing, troubleshooting, and debugging of ServiceNow applications and integrations. Collaborate with cross-functional teams including IT, operations, infrastructure, and support teams to ensure successful implementation and integration of ServiceNow solutions. Provide technical expertise and support to end-users, administrators, and stakeholders. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. 3-5 years of experience as a ServiceNow Developer or similar role. Proficient in ServiceNow platform administration, development, and customization. Proven experience as a ServiceNow Developer, working with the ServiceNow platform like Business Rule, Script, UI Policies, UI Actions, Inbound Actions, Workflows and Flow Designers. Experience with ServiceNow integration technologies (REST, SOAP, MID Server, etc.) and web technologies (HTML, CSS, JavaScript). Hands-on experience with ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog. Strong understanding of ITIL processes and best practices.. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. ServiceNow certification(s) such as Certified ServiceNow Administrator (CSA) or Certified ServiceNow Developer (CSD) is a plus.

Experience in handing deivery team for Infrastructure and coud support. ITIL certified and abiity to hande critsit. Must have experience of SLA management, run cost management, driving operationa efficiencies and cient interaction/stakehoder manager during crit sit incidents or key projects. Technica understanding of infrastructure andscape is must and coud knowedge is preferred Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Abiity to work on Goba and oca projects across mutipe discipines, identify inter-dependencies between the various stakehoder groups to ensure a are aigned and risks are identified, mitigated and communicated Responsibe for assembing project team, assigning individua responsibiities and enforcing accountabiity, deveoping and maintaining a budget and schedue to ensure timey competion of project ,Controing and reporting progress to the Project Steering Group/Project Sponsor and escaating any issues, as appropriate, in a timey manner. Initiating corrective action where necessary in order to keep the project on track Proactivey manage issues and mitigate risks to enabe projects to stay on time, within budget, and with expected scope, Deveop and Maintain Project ScheduesIncorporates reguar updates from each functiona team. Shoud exhibit maturity is coaborating with senior members of customer team and estabish effective governance. Maintains Project PansDeveops, and continuay updates, detaied project/program management pans. Deveops work breakdown structures based on the project objectives and scope. Ensures PM methodoogy is adhered to. Manage Project Status ReportingPrepares status reports to convey project scope, goas, miestones, budget, risk, status, change requests, and critica issues to the cient and project team, Deveop and Maintain Project ScheduesIncorporates reguar updates from each functiona team. Shoud exhibit maturity is coaborating with senior members of customer team Preferred technica and professiona experience Project Management Professiona (PMP) certification OR Agie certification OR Six Sigma certification Minimum 2 Coud Certifications on AWS / Azure / GCP / IBM Coud / OpenShift Drive continuous improvement and introduction of IT 'best practices' into a areas of process, metrics, and performance

Job Title: Offshore ITIL / ITSM Consultant (US Hours Overlap) Location: Offshore (Remote) Working Hours: Must overlap with U.S. Central Time (CST) until at least 12:00 PM CST Looking for an immediate joinee Job Summary We are seeking an experienced ITIL and ITSM Consultant to provide expert guidance, execution oversight, and strategic direction to our global IT operations, with a strong focus on Service Desk and L2 Support functions. This offshore role requires consistent overlap with U.S. Central Time (CST) until at least 12:00 PM CST. The ideal candidate will drive the implementation of ITIL-based industry best practices, improve process efficiency, and ensure service excellence across IT support operations. Key Responsibilities Provide strategic direction and operational oversight for Service Desk and L2 Support teams. Analyze existing ITSM processes and recommend improvements aligned with ITIL best practices. Lead process optimization initiatives, including Incident Management, Problem Management, Change Management, and Knowledge Management. Mentor and guide support staff on ITIL concepts, process adherence, and performance excellence. Collaborate with stakeholders in the U.S. to align ITSM practices with business objectives. Develop and maintain process documentation, workflows, and performance metrics. Identify gaps in service delivery and propose scalable solutions. Ensure service levels and KPIs are clearly defined, tracked, and met consistently. Drive continuous improvement culture across IT support teams. Requirements 5+ years of experience in IT Service Management, with hands-on implementation of ITIL practices. ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred). Strong understanding of Service Desk and Tier 2 support operations. Experience working with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, etc. Demonstrated ability to lead process improvements and manage service transitions. Excellent communication skills, with the ability to work cross-functionally and with remote teams. Proven experience in offshore support models and stakeholder collaboration across time zones. Availability to consistently work overlapping hours with the U.S. (until 12 PM CST daily). Preferred Qualifications Experience in enterprise environments with a global support structure. Knowledge of automation and AI/ML integration in ITSM processes. Deep knowledge of Microsoft System Center Service Manager (SCSM) Familiarity with DevOps or Agile methodologies is a plus. Bachelors degree in Information Technology, Computer Science, or a related field.

Role & responsibilities Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical Preferred candidate profile IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Perks and benefits Salary best in industry Hybrid

JD: Mandatory Skills - ITIL, CSV, Process Management, Change Management, Pharma, audit, Compliance & Any certificate ITIL V3 / ITIL V4, CAPA, RCA Global Quality IT Manager Act as SME for review Quality Incidents, Change Controls, CAPA;s and procedures for IT systems. Responsible for review/Approval of stand Alone/Enterprise GxP Computerized systems validation documents, including enhancements. Responsible for review/approval of IT infrastructure qualification documents, including enhancements. Author & review CS-VMP and associated protocols & report templates. Conduct trainings in the areas of (CSV SOPs and related topics) to develop in-house capability. Support audit/assessment of suppliers of GxP IT Computerized Systems as SME. Support Audit preparation and remediation activities, as appropriate. Responsible for Monthly Reporting, as applicable. Support IT Compliance/Data Management/Data Security & Data Integrity for GxP computerized systems. Conduct Self Inspections for IT Compliance, establish CAPA to correct deficiencies and ensure closeout. Coordinate with the cross functional team to ensure timely initiation and closure of all QMS activities Viz., Incident, CC, CAPAs, as applicable. Report and escalate issues, as situation demands. Perform other duties, as assigned.

Title : Major incident management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Major incident manager Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders. Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked. Ensure accurate and timely incident documentation, including timelines and impact analysis. Collaborate with Problem Management for root cause analysis and post-incident reviews. Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy). Ensure adherence to SLAs and escalation procedures. Primary skills Strong understanding of ITIL Incident and Major Incident Management processes. Experience managing high-severity incidents in enterprise environments. Excellent communication, coordination, and crisis management skills. Familiarity with ITSM tools and monitoring platforms. Secondary skills ITIL v4 Foundation Incident Management or Crisis Management training

Hiring Global Service Desk Manager (SDM) Language: Proficient in English (Read + Write + Speak) mandatory and Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings. Major activities: Manages all activities in the Delivery center Coordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned Supports Global Service Desk Manager with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center Performs reviews on ageing of tickets and conducts pending ticket analysis with the Team Leads. Reviews escalations and implements corrective and preventive actions on DC level Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) Supervises performance of the team and is responsible for their qualification Attends the monthly quality meeting, BMC Remedy Resolver Group Team Leads meeting, and the SD Monthly Call (SDMC)

Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries. Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies. The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users. Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users. What youll do: The L2 Desktop Support Technician is responsible for providing second-level technical support to end-users, ensuring efficient and effective resolution of IT-related issues. This role involves troubleshooting hardware and software problems, managing IT assets, and collaborating with the IT team to maintain a stable and secure computing environment. What youll need Technical Support: Provide second-level support to end-users, addressing IT-related issues via various channels (phone, email, in-person). Diagnose and resolve hardware, software, and network problems promptly and accurately. Escalate complex issues to higher-level support or specialized teams when necessary. Hardware and Software Troubleshooting: Install, configure, and maintain desktops, laptops, peripherals, and software applications. Troubleshoot and repair hardware and software issues, ensuring minimal downtime for end-users. Asset Management: Maintain accurate records of IT assets, including inventory, warranties, and configurations. Assist with hardware and software procurement and disposal processes. User Training and Documentation: Provide training and guidance to end-users on common IT tasks and best practices. Create and maintain user-friendly documentation and knowledge base articles. Security and Compliance: Ensure that IT security policies and procedures are followed. Participate in security awareness initiatives and help implement security updates and patches. Collaboration: Work closely with the IT team to resolve issues, deploy updates, and implement IT projects. Collaborate with third-party vendors and service providers as needed. Experience & Education: 3+ Years experience in desktop support or a related role, preferably in a corporate environment. Bachelor's degree in a relevant field or equivalent work experience or relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician). Skills: Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications. Familiarity with hardware troubleshooting and repair. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment. Languages: Proficient in English

Title : REF70203T- Program Analyst-IT, IT Voice Support role, 1 to 2 yrs experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably. Were the first software business in the world to have our sustainability targets validated by the SBTi, and weve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. Weve also recently been named as one of the worlds most innovative companies. If youre a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job TitleMicrosoft 365 Release and Adoption Manager LocationKuala Lumpur Employment Type Full Time The job As part of a global Unified Communications and Collaborations team, this candidate will serve as a dedicated Microsoft 365 Release and Adoption Manager to oversee the release management life cycle of Microsoft 365 products and related apps with a strong focus on user adoption and end-user training. This role combines technical expertise with strategic planning and professional level training experience to ensure smooth deployment and effective utilization of Microsoft 365 productivity tools across the organization. Key responsibilities Release Management: Oversee the end-to-end release management process for Microsoft 365, including planning, scheduling, and coordinating releases. User Adoption: Develop and implement strategies to drive user adoption of Microsoft 365 tools, ensuring employees are fully engaged and utilizing the platform effectively. Training and Support: Create and deliver training programs and materials to support user adoption, including workshops, webinars, training videos and documentation. Stakeholder Engagement: Collaborate with key stakeholders to understand business needs and ensure alignment with Microsoft 365 capabilities. Performance Monitoring: Track and report on adoption metrics and user feedback to continuously improve the adoption strategy. Change Management: Work with Enterprise Architecture, Change Managers, and IT Business partners to manage change initiatives related to Microsoft 365 updates, ensuring minimal disruption to business operations. Communication: Develop and execute communication plans to keep users informed about new features, updates, and best practices. Essential requirements Experience: Proven experience in managing Microsoft 365 release cycles and driving user adoption of productivity tools in a large organization. Skills: Strong project management skills, excellent communication and training abilities, and a deep understanding of Microsoft 365 tools and services as it relates to Microsofts Modern Workplace Architecture. Education: Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience). Desired skills Microsoft 365 CertifiedFundamentals, Microsoft 365 Certified Enterprise Administrator Expert are a plus Excellent English speaking and user documentation skills Must work well independently and with others as part of a larger team and be able to collaborate on cross-functional teams. IT at AVEVA Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally. We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join. Find out morehttps://www.aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Date 24 May 2025 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Technical Incident Manager in Bangalore were looking for Your future role Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. Youll work alongside collaborative and solution-oriented teammates. You'll play a critical role in managing production incidents to resolution, ensuring the stability and reliability of our systems. Day-to-day, youll work closely with teams across the business (such as IT infrastructure, application development, and operations), lead technical triage calls, and identify opportunities to enhance our processes and systems. Youll specifically take care of incident resolution in a 24/7/365 environment, but also contribute to post-mortem activities and operational improvements. Well look to you for: Managing production incidents to resolution using Alstom's standard incident management processes. Leading and guiding technical triage calls, analyzing infrastructure and application components. Providing timely updates to stakeholders and escalating issues as needed. Recommending and implementing process improvements based on operational insights. Supporting post-mortem activities and documenting resolution actions. Maintaining production applications, troubleshooting issues, and coordinating with technology teams. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelor's Degree or equivalent in a relevant discipline. 8+ years of related experience in IT infrastructure and production support. Experience with at least five of the followingUnix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions. Proficiency in tools like ServiceNow or other ticketing systems. ITIL certification (preferred). Strong relationship management skills and ability to communicate effectively with all levels of management. Proficiency with Word, Excel, and PowerPoint for reporting and presentations. Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from monotonous routines. Work with cutting-edge security standards for rail signalling. Collaborate with transverse teams and supportive colleagues. Contribute to innovative projects that make a tangible impact. Utilise our flexible and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning opportunities. Progress towards leadership roles or specialized technical expertise. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

HCLTech is Hiring || Project Manager || 21st June,2025|| Walk In Drive || 10.30 AM - 4.00 PM Location: HCL Tech, ITPL Aviator Building, 8th floor, Whitefield Main Rd, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066 Contact Person: Yanosh /Samrin Hike - Standard (as per the budget) Shift-Rotational Mandatory : Prince2 Practitioner, PMP or equivalent Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic device) Experience : 5+ Years Role : Project Manager Location : Bangalore, Chennai, Noida Shift : US Shift Job role summary: As project lead you are responsible for the end-to-end project management, serving as primary executive point of contact and ensuring that the customer is satisfied with the quality and timely delivery of the project. You define and manage deliverables to plan goals for financial performance and you are able to manage complex changes. The project lead engages and presents in the final stage before contract signature where needed. While leading the project you are able to coach and mentor individual project managers and larger groups to drive success. Role & responsibilities: Providing executive governance of complex Transition and/or Transformation programs from development to implementation to include oversight of multiple (global) work groups. Matrix manages all project resources to ensure successful project completion across Serves as a primary executive point of contact to customers. Ensure all processes are documented, communicated and ensure they work efficientely for the project. Oversee all Transition and Transformation planning, execution, reporting and related escalation management. Define and manage deliverables to plan client's goals for financial performance. Develop and manage deliverables to plan vs actual. When applicable, leads and/or participates in organizational initiatives. Communicates and translates functional/operational goals into team goals. Recommend solutions and manage complex changes. Departmental initiative development and leader. Ability to coach and mentor individual project managers and larger groups. Engage and present in final stage before contract signature. Project Financial Management Skills, knowledge and abilities: Communication: Strong and proactive communication skills, both verbal and written. Customer: Primary customer interface, direct interaction with the customer. Engaging presence with the customer. Organization: Strong in time management and setting priorities. Analytical: Data validation for projects and project requests, project reporting. Interpersonal: Ability to coach/mentor project managers and larger groups, result oriented, learning on the fly. Tools: MS Office knowledge (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, Webex. Systems: Project management systems for project management and time management, internal client systems. Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent

send cvs to shilpa.srivastava@orcapod.work with subject IOC Roles and Responsibilities Expertise in using monitoring tools (SCOM & Solarwinds) to oversee server and network performance. Delivering Level 2 support for server and network-related issues. Take ownership of critical incidents, ensuring timely and effective resolution. Participate in Major Incident Management (MIM) calls as and when required. Analyze and prioritize alerts based on severity and impact. Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues. Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of new data drives. Join collaborative calls with other engineering teams to support and facilitate network and firewall changes. Work with vendors for timely replacement of server hardware components. Identify and resolve common OS problems, escalating complex issues to higher-level support when required. Monitor and manage the health of the physical server estate. Level 1 support for cloud platforms (Azure & AWS), including software troubleshooting and installation. Participate in scheduled maintenance activities and provide support during planned outages. Escalation for critical issues through the On-call Process. Communicate effectively with internal teams and external vendors to resolve issues. Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host. Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure. Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM).

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs.

Hi, We are having an opening for Senior Manager-Infra / Cloud Architect at our Mumbai location. Job Summary : The Infra / Cloud Architect is responsible for the strategic design, roadmap definition, and engineering governance of the organization's global IT infrastructure and cloud landscape. This role spans across data center technologies, cloud platforms, networking, security, and hybrid infrastructure models. The architect acts as the bridge between business needs and technical delivery, translating enterprise goals into scalable, secure, and cost-optimized solutions across geographies. Areas Of Responsibility : Key Responsibilities Architecture Strategy & Blueprinting Define and maintain the global infrastructure and cloud architecture blueprint. Align designs with business continuity, scalability, cybersecurity, and performance goals. Champion platform rationalization and simplification initiatives. Solution Design & Project Enablement Architect infrastructure solutions for large programs (e.g., DC transformation, AD consolidation, hybrid cloud migration). Review and approve HLDs, LLDs, and BoM submitted by partners or internal teams. Validate architecture compliance in global IT programs. Technology Evaluation & Adoption Evaluate emerging technologies such as Zero Trust, SD-WAN, SASE, Edge Computing, and Infra-as-Code. Define proof-of-concept initiatives and guide technology onboarding. Architecture Governance & Standards Own and enforce architecture principles, standards, and reference models. Conduct architecture reviews and design approval boards. Ensure compliance with InfoSec, GxP, and SOX frameworks. Collaboration & Knowledge Enablement Partner with delivery, cybersecurity, and service teams to translate designs into build/run. Coach engineering teams and upskill delivery units on architectural best practices. Specialized Knowledge Requirements Deep expertise in enterprise architecture across compute, storage, network, identity, and cloud Advanced knowledge of cloud platforms (AWS, Azure, GCP) and hybrid models Strong grasp of cybersecurity principles and compliance mapping to infrastructure design Familiarity with automation and orchestration (Terraform, Ansible, CI/CD) Understanding of ITIL, TOGAF, and regulatory requirements in pharma/life sciences Internal Stakeholders and Nature of Interaction CIO / Head of Infrastructure: Strategy alignment, architecture reviews, funding justification Infra Ops, Cybersecurity, Cloud & Service Delivery Leads: Design handovers, implementation validations, issue resolution Project Managers & PMO: Milestone alignment, design dependencies, delivery feasibility IT Business Partners: Requirement shaping, infrastructure impact assessment, business case support External Stakeholders and Nature of Interaction OEMs / Technology Partners: Technology roadmap alignment, reference design validation, POC planning System Integrators / Consultants: Review of partner-delivered HLD/LLDs, infra BoMs, and implementation playbooks Cloud Providers: Architecture sessions, security compliance mapping, usage optimization External Interaction % ~30% of the role involves interaction with vendors, cloud partners, and consulting architects Nature of Communication Technical design documents, review notes, and architecture diagrams Strategic recommendations to CIO office and transformation leadership Review meetings, technical workshops, and vendor roadmap discussions Role Played in Negotiations Key contributor during technology vendor evaluations, TCO/ROI assessments Leads design-centric discussions in OEM/MSP contract finalizations Influences technology lock-ins and long-term infra strategy partnerships Key Decision-Making Expected Selection of infra/cloud technologies and tools for global rollout Finalization of infra architecture standards, designs, and integration approaches Review and approval of vendor-delivered infrastructure designs Build vs. buy vs. hybrid infrastructure decisions Key Challenges for the Role Balancing global standardization with local infrastructure constraints Integrating legacy platforms with modern cloud-native environments Ensuring performance, cost, and security trade-offs are managed holistically Driving architectural discipline across distributed delivery ecosystems Extent and Nature of Innovation Required High: Required to lead innovation in hybrid cloud, infra-automation, and cost-efficient architecture Design of modular, scalable, and reusable infra blueprints Champion infrastructure observability, Zero Trust, and software-defined everything (SDx) Job Requirements Educational Qualification: Bachelor's or Masters in Engineering, Computer Science, or related field Certifications: Cloud Certifications (e.g., AWS Certified Architect, Azure Solutions Architect, GCP Architect) TOGAF, ITIL Foundation preferred Network/Security certifications (e.g., Cisco, Palo Alto, Fortinet) beneficial Experience: 12+ years of infrastructure experience, with 5+ years in an architecture role across global delivery models Proven track record of designing and governing large-scale infra/cloud deployments Skills: Architecture modelling and documentation (e.g., Visio, Lucidchart, ArchiMate) Infra stack knowledge across OS, Virtualization, Network, Storage, and Cloud Vendor engagement and technical negotiation Cross-cultural communication and stakeholder influence Travel Requirement: Up to 25-30% (based on project workshops, vendor reviews, and strategic summits) Educational Qualification : Bachelor's or Masters in Engineering, Computer Science, or related field Specific Certification : Cloud Certifications (e.g., AWS Certified Architect, Azure Solutions Architect, GCP Architect) TOGAF, ITIL Foundation preferred Network/Security certifications (e.g., Cisco, Palo Alto, Fortinet) beneficial Skills : Architecture modeling and documentation (e.g., Visio, Lucidchart, ArchiMate) Infra stack knowledge across OS, Virtualization, Network, Storage, and Cloud Vendor engagement and technical negotiation Cross-cultural communication and stakeholder influence Experience : 12-15+ years of infrastructure experience, with 5+ years in an architecture role across global delivery models Proven track record of designing and governing large-scale infra/cloud deployments

ITIL Certification Mandatory Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. Oversee upgrades and patching for OS, databases, and critical applications.

About NCR NCR Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TitleServiceNow ITOM Developer Summary: We are looking for a ServiceNow ITOM Developer with strong administration, development, and support skills on ServiceNow Event Management and Discovery. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology. A person should have excellent analytical and developer skills with exceptional verbal and written communication. As a part of ServiceNow practice at NCR, you will always be motivated and get opportunities to advance and experience in new areas to strengthen your capabilities and skills. Key Responsibilities Will be responsible to develop and implement different ServiceNow applications and integrationsfrominitiationto completion, tailored to the customer requirements Creation/implementation/modification of ServiceNow Event Management and Discovery others components Maintain technical documentation and assist/participate in QA and user training activities. Understanding of the project delivery lifecycle and processes and their implementation Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs etc Understand detailed requirements and own your code from design, implementation, test automation, and delivery ofhigh-qualitysolutions to our customers Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability Basic B.E./B.Tech in Computer Engineering or MCA or an equivalent education. 1.5-5 years of relevant experience in design and development with ServiceNow platform. Proficiency inscripting includingJavaScript, CSS, HTML,Angularwith experience in REST API integration will be a plus. Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow. Experience across Waterfall and Agile project methodologies Dynamic team player with good verbal and written communication. Experience on one or more ITSM, SAM or other SNOW modules. Implementations will be a big plus. Preferred ITIL Certified ServiceNow CSA Any additional ServiceNow certifications will be a plus EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.