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BNP Paribas
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Technical IAM Engineer support

Technical IAM Engineer support

BNP Paribas

3 - 8 years

6 - 10 Lacs

Chennai

Posted:3 weeks ago| Platform:

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Skills Required

server cyberark rhel linux dynatrace rhel application server production support technical support end user servicenow incident management web technologies writing linux sailpoint windows server it infrastructure support services itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests.

Responsibilities

Direct Responsibilities

Infrastructure Maintenance
- Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check
- Check and remediation: exploration errors, Authorization, Servers integration
- Provisioning check and remediation on servers to meet KPI expectations
Infrastructure/ Application availability & monitoring
Incident Management:
- First user contact: Support users in the resolution of incidents (ServiceNow/Email)
- Incident analysis and resolution
- Entry point for Expert escalation
- Contribution to continuous production optimization (curative and preventive)
Service Requests management: Support people of end user queries (ServiceNow/Email)
Strong hands-on experience on Web and Application servers
Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)
Good knowledge on Incident/Change/Problem management process (ServiceNow).
Have good knowledge on setting up monitoring of servers through Dynatrace tools

Contributing Responsibilities

Contribute to the knowledge transfer with Paris OPS teams
Contribute to the definition of procedures and processes necessary for the team
Help build team spirit and integrate into BNP Paribas culture
Contribute to the regular activity reporting and KPI calculation
Contribute to continuous improvement actions
Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

Knowledge of ITIL

General IT infrastructure knowledge

Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)

Particular knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Entreprise Password vault
Good written and spoken English
French speaking will be appreciated
Measure and identify areas for improving Quality and overall Delivery
Able to communicate efficiently
Good Team Player

Specific Qualifications (if required)

Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)
SailPoint expertise.
LDAP IDM knowledge nice to have
Strong interest in Incident Management with analytical and investigative skills

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Adaptability

Ability to collaborate / Teamwork

Client focused

Attention to detail / rigor

Transversal Skills:

Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Ability to develop and adapt a process

Ability to develop others & improve their skills

Education Level:

Master Degree or equivalent

Experience Level

At least 3 years

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