Ensure the seamless creation, delivery, and maintenance of the IT environment at MB Indias Mumbai branch, focusing on infrastructure, networking, connectivity, IT and cybersecurity, and resolving everyday technical problems Offer complete IT support to various bank departments, helping them deliver their products and services to the highest customer satisfaction. This role is responsible for professionally supporting the IT department, including daily tasks, PC support, updates, enhancements, and optimizing available resources. Having experience of 12+ years in the IT industry with 7-8 years banking experience Strong vendor management skills and the ability to negotiate agreements. Excellent communication and networking skills with the ability to develop relationships. Excellent problem solving and troubleshooting abilities Manage and provide end-to-end support for the branchs IT environment, covering infrastructure, networking, connectivity, IT and cybersecurity, daily problem-solving, and proactive engagement with stakeholders Provide assistance for projects / initiatives from head office in terms of coordinating all required support activities from Dubai & India office. Effective management of all regulatory submissions and regulatory web portals like Daksh, E-BRC. Provide PC based software support to the India Branch Personnel ensuring timely service to ensure smooth operations. Ensure that a maintenance agreement is in place for all computer hardware and software. Ensure CCTV s, Server rooms and allied software & hardware are kept secure, updated and managed via proper contracting with Vendors as per Bank policies. Support the Branch activities and provide secured physical facilities to the end users, ensure its upkeep and general administration Support in in-depth vulnerability analysis along with remediation plan for MB India Periodic updates and evidences of IT SOP, RCSA for MB India, Mumbai location. Participate in BCP and DR drills for the branch. Mumbai Audits: Lead Mumbai on all Internal/External and Central Bank related ensuring there are no unsatisfactory results. Remediate findings from Audit in a timely manner and ensure closure of issue assurance with Audit teams as per the agreed action plan. Budget Management: Co-ordinating and providing in yearly budgetary exercises for MB India, Mumbai branch. Vendor Management: Effective vendor management, vendor identification, onboarding & performance management including initiation of bill/invoice/payable management. Information Security: Effective engagement with stakeholders on all info security issues, ensuring timely remediation of identified issues. Participate and support annual information security attestations of Mumbai branch.

Lead a function within the Operations Core Banking project in the successful implementation of the core banking system (Oracle Flexcube) by acting as the primary interface between operation s function and the project implementation team. You will lead strategic operational changes, ensuring efficient, secure, and cost-effective payment services across multiple channels, while liaising with key business, technology, and compliance stakeholders. Master s degree with 10-15 years of experience in Payment Operations within a banking or financial services environment, with significant leadership exposure. Strong understanding of global systems (SWIFT, RTGS, ACH, digital payments, etc.) and core banking systems. Hands-on experience in managing UAT, system integration, and cutover processes for payment platforms. Strong analytical, problem-solving, and decision-making abilities, particularly in high-pressure, fast-paced environments. Familiarity with Agile methodologies or project management certifications (e.g., PMP, Prince2) is a plus. Agile Program Management: Adapt program management to an Agile working model. Business Requirement Documents: Develop comprehensive Business Requirement Documents for the system migration, covering all processes under a function. Operational Process Ownership: Take ownership of all changes to operational processes driven by the implementation or upgrade of Oracle Flexcube, ensuring configurations align with new core banking functionalities. Collaboration: Work closely with the Oracle Flexcube implementation team to identify, analyze, and address integration of operations products and processes. Configuration Management: Manage operational configurations to adapt to changes in products, country-specific regulatory requirements, and business reporting needs. Testing Plans: Develop and execute testing plans, including Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT), for all products and processes impacted by the Flexcube implementation. Test Case Generation: Generate test cases related to various products and processes. Data Flow Validation: Validate data flows between Oracle Flexcube, retail and corporate channels, and surrounding systems, ensuring accurate mapping, transformation, and reconciliation. Data Quality: Identify data quality issues in the existing system and initiate necessary measures with relevant stakeholders to address these issues promptly. Digital Journey and Integration: Ensure the digital journey and system integrations are fully integrated and resilient. Define exception processes and establish Standard Operating Procedures (SOPs). Tech Team Collaboration: Collaborate with different tech teams for required integration optimization and adopt better methods of integration. Key Liaison: Act as the key liaison between IT, Neo, Islamic Banking, Treasury, Corporate Banking and Financial Institutions, Business Banking, Personal Banking, Digital, Mortgages, and Oracle implementation teams for all operational function changes. Progress Updates: Provide regular updates to the Operations Lead and assist in updating the Project Steering Committee on progress, risks, delays, and key milestones related to Operations. Training and Knowledge Sharing: Deliver training and knowledge-sharing sessions to Operations team members on the use of Oracle Flexcube. Gap Analysis: Lead gap analysis sessions for Operations functionalities and identify resolution strategies. Operational Configurations: Design and provide operation-specific configurations within Oracle Flexcube, channels, and surrounding systems, ensuring technical and functional alignment, including local regulatory requirements.

This role involves leading a complex and major global function within the Operations Core Banking project. The individual will proactively drive the delivery of a next-generation Core Banking platform for Mashreq, acting as the primary interface between the Operations business group and the project implementation team. Responsibilities include end-to-end management of the Core Banking Program, from initiation to implementation across six geographies, ensuring timely completion. The role requires successful alignment with Business Digital Solutions, Islamic Banking, Treasury, Corporate Banking and Financial Institutions, Business Banking, Personal Banking, Digital, Mortgages channels, and other aligned functions of the group. It also involves seamless integration of the new system into IBG group applications. This pivotal position demands a dynamic and strategic leader capable of driving modernization efforts essential for enhancing customer experience and overall business agility. Master degree with 15-20 years in diverse banking experience with additional Project Management knowledge / Certification or equivalent practical experience Excellent communicator Cross border team management experience Experience in managing large-scale system implementations. Strong organizational, team building and leadership qualities Excellent leadership, communication, and stakeholder management skills, with the ability to drive consensus across various business units. Collaborates and Integrates work with other teams including Country Operations, Centralized Operations units, Business and Technology functions Strong analytical, problem-solving, and decision-making abilities, particularly in high-pressure, fast-paced environments. Agile or project management certifications (eg, PMP, Prince2) is a plus. This role involves managing complex projects to ensure the implementation of a core banking upgrade within a multifaceted and vast global function, with minimal disruption to business-as-usual (BAU) operations. Key responsibilities include: Collaboration: Work with cross-functional teams, including IT, Finance, IBG, RBG, CIBG, Treasury, Compliance, Risk, and external consultants to meet operations requirements. Analysis & Solutioning: Conduct business and technical analysis to minimize customizations and maximize global consistency. Gap Analysis: Lead gap analysis sessions for operations functionalities, develop and oversee resolution strategies, and devise mechanisms to minimize operational impact. Configuration Design: Design and validate operations-specific configurations within Oracle Flexcube, Channels, and surrounding systems, ensuring technical and functional alignment, including local and regulatory requirements. Data Migration: Coordinate data migration activities to ensure accurate data transfer. Reporting: Ensure the system implementation supports operations-related reports, covering regulatory, compliance, and legal MIS reports. Integration: Identify key pain points in existing integrations and set priorities to address them, considering effort and delivery timelines. Testing: Develop and execute testing strategies, including UAT (User Acceptance Testing), for products and functions supported by operations. Review test cases for all products and processes. Documentation & Signoff: Review BRD/FSD documents and provide necessary signoffs from operations. Maintain comprehensive documentation of the upgrade program, including project plans, timelines, budgets, and technical specifications. Change Management: Drive change management initiatives to ensure smooth transition and adoption of the new system within the operations department. Risk Management: Proactively identify and resolve project risks, issues, and delays related to operations deliverables. Representation: Represent operations in the programs working group and update senior management on program progress. Governance: Ensure adherence to the banks governance processes and maintain thorough documentation. Standardization: Perform business analysis to minimize customizations and maximize global consistency and standardization of products across various geographies. Benefits Realization: Track project benefits realization and document lessons learned for ongoing improvements. Milestone Signoff: Provide signoffs for implementation milestones from operations