420 End User Jobs

Spanbix Technologies is looking for SAP FICO Professional to join our dynamic team and embark on a rewarding career journey Understanding the business requirement of the organization Preparation of Blue print for implementing the project. Implementation of the project. Validate the reports requirements Validate any changes in customize. Provide training to end-user. Sort out day to day queries of end users. Enhancement of the SAP for end user based on requirement.

Spanbix Technologies is looking for SAP FICO - Professional to join our dynamic team and embark on a rewarding career journey Understanding the business requirement of the organization Preparation of Blue print for implementing the project. Implementation of the project. Validate the reports requirements Validate any changes in customize. Provide training to end-user. Sort out day to day queries of end users. Enhancement of the SAP for end user based on requirement.

Spanbix Technologies is looking for SAP FICO Professional to join our dynamic team and embark on a rewarding career journey Understanding the business requirement of the organization Preparation of Blue print for implementing the project. Implementation of the project. Validate the reports requirements Validate any changes in customize. Provide training to end-user. Sort out day to day queries of end users. Enhancement of the SAP for end user based on requirement.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow - IT Service Management. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Unified Communication. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: WebLogic Admin. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.

We are an ambitious, employee-firstorganization that believes in empowering our employees to grow alongside theorganization's goals and perform to their full potential. The hired professionals will be apart of our 1000+ workforce and will have opportunity to work in active RBIengagements in which ReBIT is currently involved. Were set to build aworld class team of skilled professionals motivated to make a nationwideimpact. They will be a part of our centres ofexcellence focusing on multiple technologies and will gain exposure in variousdomains such as Forex, central banking, financial markets, risk monitoring,fintech, and so on. Business Analyst at ReBIT is a highly motivated key player bridging the channel betweenclients, end users and software delivery team. The primary objective of aBusiness Analyst is to understand the client requirement and business logic. TheBusiness Analyst is responsible to analyze and design system processes, assesscurrent state and define future state. The Business Analyst is also responsibleto ensure that the solution meets the clients business needs, quality, andother compliance requirements throughout the software delivery cycle . Responsibilities: Collaborate with the business team, and tech team to elicit, analyse, prioritise, and document the business requirements. Prepare and present proposals and recommendations to key stakeholders by analysing the project scope and requirements. Generate opportunities on improvements to achieve the desired business results which are in line with the business requirements. Work closely with ReBIT and RBI stakeholders, C-suite, and leadership team (internal & external) in conducting for research, gathering & structuring data, deriving insights and recommend solutions. Understand data and provide meaningful insights that add value to business process. Work closely with both business and technology teams while learning & building the required expertise/vocabulary to bridge the gaps. Solution Design & Delivery Management: Work closely with business stakeholders to gather requirements, and with BU head and COE Heads to define scope and arrive at the solution plan. Write scope proposals, business requirement document, software requirement document as aligned to client requirements, schedules, and budgets. Accountable for the maintenance and delivery of all business and technical documents as per the client needs and ReBIT standards. Support COE Leads and project Leads in planning the execution phase of a solution which includes team resource planning, effort planning, timeline, and other estimations. Work closely with Creative and UX teams for solution prototypes and wireframe designs. Support and shadow Architects and Delivery Leads in designing the solution architecture. Participate in system testing to validate that the solution meets the business requirements. Kindly apply only if you are eligible and comfortable to attend the Interview in person. Eligibility Criteria : Full Time MBA/PGDM from any recognized university 60%& above in PG/Graduation/12th & 10th PG: BTech/BE (Mandatory) Work Mode : Work From Office (5 Days)

The Associate Project Automation Specialist III provides local project support for the Electronic Document Management System (EDMS), data ware-house, MasterPlant or other project automation technology used. These technical specialists provide basic end user project support, project configuration or special project modifications required for one or two systems. Provide technical configuration and office support for the MasterPlant technology in conjunction with the office Automation Manager Employ effective knowledge sharing behaviors in the use of Fluors knowledge management portals and communities Work with the Project Information Manager (PIM) to analyze any technical implementation or configuration issues for the MasterPlant technology Collaborate with a more senior Project Automation Specialist (PAS) to analyze and evaluate the MasterPlant technology support and implementation requirements Provide rudimentary end user project support, project setup, and configuration or special project modifications required for a limited number of automation technologies. Assist Information Technology (IT) in evaluating technology impact to Fluor infrastructure and systems Other duties as assigned

The Associate Project Automation Specialist II provides local project support for, MasterPlant or other project automation technology used. These technical specialists provide end user project support, project configuration, or special project modifications required for a limited number of systems. Provide technical configuration and office support for the MasterPlant technology in conjunction with the office Automation Manager Employ effective knowledge sharing behaviors in the use of Fluors knowledge management portals and communities Work with the Project Information Manager (PIM) to analyze any technical implementation or configuration issues for the MasterPlant technology Collaborate with a more senior Project Automation Specialist (PAS) to analyze and evaluate the MasterPlant technology support and implementation requirements Provide basic end user office support, project setup and configuration, or special project modifications required for the automation technology under the direction of a senior PAS Assist Information Technology (IT) in evaluating technology impact to Fluor infrastructure and systems Other duties as assigned

Job Summary. JD for SAP Travel Module Tester U3: Must Have: Minimum Requirements: 5+ years of SAP Travel & testing experience. Hands on experience on SAP Travel & testing experience. SAP Hana Travel module process flows Validate data migration and interface functionality. Testing inbound and outbound interfaces to/from SAP. Analyze quality of test data and Create/Modify test data as per the test scenario. Develop comprehensive test plans and strategies. Execute manual and automated tests. Proactively identify opportunities to improve testing processes and methodologies. Provide training and support to end users on new functionalities and system changes. Well versed with testing life cycle. Work independently with general supervision on larger, moderately complex tasks. Work in a team environment with strong collaboration skills. Strong technical analytical skill. Good communication skills and good team player. willing to work in US shifts. QA Audits participation both internal and external. Nice to Have: Working Knowledge and test documentation maintenance in SOLMAN Knowledge on test planning and Automated testing. Client facing experience. A Day in the Life: Analyze quality of test data and Create/Modify test data as per the test scenario. Accuracy of master data and transactional data. Validate data migration and interface functionality. Develop comprehensive test plans and strategies tailored to SAP Travel Management module requirements. Design and document detailed test cases for various functionalities within the SAP Travel module. Execute manual and automated tests, ensuring thorough coverage of all functionalities in the SAP Travel module. Identify, log, and track defects using standard defect management tools, ensuring timely resolution. Integration testing with other SAP modules and external systems to ensure seamless operation. Coordinate and support UAT activities, working closely with business users to validate system changes. Perform regression testing to ensure existing functionalities are not impacted by new changes or enhancements. Conduct performance and load testing to ensure the system can handle peak usage scenarios. Develop and maintain automated test scripts for repetitive test cases, improving testing efficiency. Create and maintain detailed test documentation, including test scripts, test results, and defect logs. Collaborate with business analysts and stakeholders to understand and clarify business requirements. Proactively identify opportunities to improve testing processes and methodologies. Provide training and support to end users on new functionalities and system changes. Generate and present test reports and metrics to project stakeholders, providing insights into the quality and readiness of the SAP Travel module.. Show more Show less

Position: Sales Engineer. Reporting to: Zonal Manager. Position Overview: Visit customers, generate enquiries of our products and estabish our market presence.. Experience: 4 to 5 Years in Marketing of Industrial Products. Age: 23 to 30 Years. Qualification: DME / B.EMechanical / DME. Place of Posting:PAN India. Responsibilities: Responsible for Sales & Marketing in respective territory to establish contacts with potential customers implementation of strategy for increase in sales volume. Developing contacts with the end users, generating regular monthly business.Co-ordination with dealers/ agents. Visiting customers on regular basis.. Key requirements: Exposure to Thermal power plants, Petro chemicals,Cements, steel & sugar plants. Should have good communication skills. Should have experience in selling maintenance products. Computer proficient. Should have vown two-wheeler. Proficient in local languages.. Personal Characteristics: Should be presentable, sincere, hard working capable of smart working. Must have knowledge about various business pockets in respective territory.. Job Category: Sales Engineer. Job Type: Full Time. Show more Show less

We are seeking a dedicated and technically skilled Service Engineer to install, maintain, and repair Phacoemulsification (Phaco) machines used in ophthalmic surgeries. The ideal candidate will have a strong background in biomedical equipment, exceptional troubleshooting abilities, and experience working in a hospital or clinical environment.. Purpose of the Role:. Carrying out installations for new ophthalmology equipment Phaco machine at Client sites across India. Perform routine preventive maintenance, servicing, and on-site repairs of medical equipment according to company guidelines and regulatory standards.. Diagnose technical issues and implement solutions quickly to minimize equipment downtime.. Provide on-call and in-person technical support to clients; handle complaints and service requests efficiently.. Maintain detailed service logs, warranty records, and installation reports. Ensure accurate data entry in the CRM or service system.. Train medical staff and end users on proper equipment usage and basic troubleshooting techniques.. Work closely with the sales team, Clinical Application Specialist, R&D, and logistics teams to ensure smooth product delivery, feedback sharing, and service execution.. Show more Show less

Application Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software-specific design and realization, as well as testing, deployment and release management or technical application management of client-specific package based solutions. - Grade Specific Write software programs using specific programming languages/platforms and related tools, platform and environment. Write, update, and maintain computer programs or software packages to handle specific jobs, such as tracking inventory, storing or retrieving data, or controlling other equipment. Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes. Write or contribute to instructions or manuals to guide end users. Is able to make sure the coding is bug free and data is secured without any data leakage vulnerability. CertificationCertification on Saas or Package Based solution and/or relevant programming tools/language, and relevant methodology. Skills (competencies)

Provide support to end user desk (onsite). Assigned tickets should get attended as per timeline. Domain related issue. O365 (Teams, One Drive, Outlook Email Configuration. All client base Application support. Network Printer support. Responsibilities: Provide support to end user desk (onsite) Assigned tickets should get attended as per timeline Domain related issue O365 (Teams, One Drive, Outlook Email Configuration All client base Application support Network Printer support What we are looking for: Any Graduate Good Communication skill Learning attitude Ready to work in rotational shift Job Skills APPLY NOW " * " indicates required fields Current CTC? Expected CTC? Current Location Choose Job Location Preferred Location Preferred Location Notice Period? Linkedin Profile (URL) Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. REFER NOW Referred by: Applicant Details: Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Get In touch Are you interested in working with us? This field is for validation purposes and should be left unchanged. Hot Links Reach Us 78, Ratnajyot Industrial Estate, Irla Lane, Vile Parle (W), Mumbai 400056. INDIA.

We are seeking a talented Software Engineer to join our dynamic team. The ideal candidate will be responsible for producing infrastructure as code using PowerShell and Azure DevOps. You will be responsible for testing code prior to release to production, and performing operational tasks associated with the running of a development environment. Develop and maintain infrastructure as code using PowerShell. Utilize Azure DevOps to manage and automate deployment processes. Test and release code update to production. Work with operations teams to request and manage changes. Manage project timelines and deliverables to ensure successful implementation. Troubleshoot and optimize existing systems and processes. Who you are Bachelors degree in computer science, Software Engineering, or a related field. Proven experience in managing and administration of Windows servers Proficiency in PowerShell and Azure DevOps. Understanding of infrastructure as code principles and practices. Excellent problem-solving skills and attention to detail. Ability to work collaboratively and remotely in a team-oriented environment. Typical Skills: Experience with CI/CD pipeline, managing large Windows server environments (5000+ servers spread globally) Familiarity with cloud platforms (Azure, AWS, etc). Practical use of Grafana, Palantir Foundry for reporting information. Understanding of networking, VMware, REST APIs, ServiceNow, Active Directory. Knowledge of configuration management tools (e.g., Terraform, Ansible, Puppet). Any experience in the use of AI in test result analysis, end user help systems would be a bonus.

We are seeking a talented Software Engineer to join our dynamic team. The ideal candidate will be responsible for producing infrastructure as code using PowerShell and Azure DevOps. You will manage projects and user requirements, ensuring that our software solutions meet the highest standards of quality and efficiency. Key Responsibilities: Develop and maintain infrastructure as code using PowerShell. Utilize Azure DevOps to manage and automate deployment processes. Collaborate with cross-functional teams to gather user requirements and translate them into technical specifications. Manage project timelines and deliverables to ensure successful implementation. Troubleshoot and optimize existing systems and processes. Qualifications: Bachelor's degree in Computer Science, Software Engineering, or a related field. Proven experience in software development and project management. High proficiency in PowerShell and Azure DevOps. Strong understanding of infrastructure as code principles and practices. Excellent problem-solving skills and attention to detail. Ability to work collaboratively and remotely in a team-oriented environment. Typical Skills: Experience with CI/CD pipelines. Experience in managing large Windows server environments (5000+ servers spread globally) Familiarity with cloud platforms (Azure, AWS, etc.). Practical use of Grafana, Palantir Foundry for reporting information Understanding of networking, VMware, REST APIs, ServiceNow, Active Directory Knowledge of configuration management tools (e.g., Terraform, Ansible, Puppet). Strong communication and interpersonal skills. Agile/Scrum methodology experience is a plus. Any experience in the use of AI in test result analysis, end user help systems would be a bonus

The company is seeking an experienced End User Services Manager to lead a team of IT professionals. this role requires a strong technical background, leadership and team management skills, and experience with ITIL best practices and industry standards. The successful candidate will be able to lead and manage a team, drive process improvements, and deliver high-quality support and services to end-users. Who you are Basic/ Minimum Qualifications Minimum 10 years of experience in end-user support and services management BE/B.Tech/ in Computer Science, Information Technology, or related field 3+ years experience in L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support& collaboration. Highly proficient in Windows hardware and software support, in Depth knowledge & hands on troubleshooting experience on O365 Suits Application like Outlook, Teams etc., Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as AirWatch, Intune, etc. Experience with IT service management tools, such as ServiceNow Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV/VC system support, desktop network troubleshooting. Positive person with can do attitude, MS Excel Proficient and Proven leadership and team management skills Experience with ITIL best practices and industry standards. Experience in Life Sciences/Healthcare industry preferred Preferred Qualifications Lead and manage a team of End User Services Engineers and specialists. Ensure to deliver high-quality support and services to end-users around all EUS Operational Topics. Manage incident and service request management processes with Defined KPIs. Ensure compliance with ITIL best practices and industry standards. Collaborate with other IT teams to ensure seamless service delivery. Analyze and report on end-user services metrics and performance. Develop and implement end-user support strategies and processes improvements. Develop and manage budgets and resource plan Communicate ongoing strategy and execution with various Business Management/Functions/Depts. Handle needed inquiries, escalations and establish partnerships with key Stakeholders Like All Business Sectors, IT-I Teams , Global Vendors etc. Efficient Service Delivery (50%): Ensure high-quality support and services are delivered to end-users. Team Management (25%): Lead and manage a team of End User Services Engineers and specialists. Process Improvement (10%): Develop and implement end-user support strategies and process improvements. Reporting and Analytics (10%): Analyze and report on end-user services metrics and performance. Budgeting and Resource Planning (5%): Manage budgets and resource

We areseeking a talented and motivated Senior/Sales Engineer F&B to join our dynamic team. Key Responsibilities Region coverage South India (Andhra Pradesh /Telangana /Karnataka / Tamil Nadu / Kerala). Conductmarket research to identify potential customers in the F&B&S Sector inSouth India. Develop and implement targeted marketing strategies to reach potential customers in these sectors. Key account management including End Users, OEMs & System Integrators. Build long-term customer business relations right from the concept phase and ensure product standardization at customer sites. Build and maintain relationships with existing customers in these sectors, identifying opportunities for cross-selling and upselling. Attend industry events and exhibitions to showcase WMFTS products and engage with potential customers. Provide technical expertise and assistance to customers, helping them to select the most suitable equipment for their specific applications in these sectors. Act as the customer's advocate and ensure their technical needs are met. Work closely with the WMFTS product development team to identify and develop new products that meet the specific needs of the Process Industries in India. Produce and maintain detailed documentation on all customer interactions, including project timelines, equipment specifications, and budget constraints. Provide ongoing technical support and guidance to other departments within the company as required to ensure that all customers receive the highest level of service and support. Provide high-quality technical support to prospects and customers during pre- and post-sales situations. Understand and solve challenging application problems by recommending appropriate Watson-Marlow solutions. Update records in CRM interface for opportunitypipeline, appointments, lead and present business analytical data through CRM. Skills/Experience: InterpersonalInteraction Requirements: 1.Lead and communicate effectively with customers and colleagues to build strong relationships. 2.Quickly identify and solve technical issues to provide optimal customer service. 3.Prioritize tasks efficiently to meet project deadlines and targets. 4.Work independently and demonstrate strong self-motivation. 5.Follow procedural guidelines and work methodically to ensure consistent high-quality output. Educationand Experience Requirements: 1.Hold relevant diploma/degree in Bachelor/Mechanical Engineering, and a strong business background. 2.Preferably have at least 10 -15 years of experience in the Fluid Handling Industry (Alfa Laval / Roto Pumps IDMC / SPX / IDEX ), with a specific focus on pumps used in F&B&S Industry applications. 3.Possess excellent written and spoken English communication skills. Skillsrequired: 1.Possess strong Hunter/Farmer mindset to proactively seek out new sales leads. 2.Negotiation skills. 3.Results and growth orientated. 4.Strong writing skills. Computercompetencies required for this position: 1.Be proficient in Microsoft Word for creating professional correspondence. 2.Demonstrate strong proficiency in using Microsoft Outlook for e-mail and appointment tracking. 3.Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM. Specificrequirements for completing essential functions of the position: 1.Willingness to travel domestically within India as needed for customer visits, site trials, and meetings. 2.Ability and willingness to travel regionally and internationally for training and conferences as required to keep up to date with industry trends and developments. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements A generous holiday allowance Three days paid volunteering leave Comprehensive private healthcare An enhanced retirement plan Life assurance Additional support and benefits through our Everyone is Included Group Inclusion Plan

Responsibilities: * Implement Nexthink solutions for end-user computing. * Manage EUC environment with Intune & SCCM. * Provide end-user support using Autopilot & MDM tools. * Configure Workplace platform for device management.

Title : REF72014V- Deputy Manager - TS, 7+ yrs experience, Sr. End User Computing(EUC) Service Desk Analyst, Mumbai location, immediate joiners Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements. Performs Product and Technical Support functions and provides routine support Provides remote technical support, configuring and desktop PC's, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved. Own, refine, and implement build processes for desktops, laptops, and mobile devices. Significant experience of IT Service Operations, and how an IT installation works across a large and complex organisation Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively. Daily user support for all End User Computing including maintenance and support. Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Graduation Job Location

JD: Key Responsibilities: Design process flows for ‘manual’ CX channels (exAgent desk) Analyze end-to-end customer and developer journeys from product to support to identify friction points and improvement opportunities to design intuitive, scalable workflows across app, chat, voice, self-serve channels & other channels. Build SOPs and support playbooks to improve efficiency and performance. Design process flows for ‘automated’ CX channels (exBot, IVR, Self serve etc.) Design flows that address common customer queries with minimal human intervention. Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency. Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics such as CSAT (Customer Satisfaction), AHT (Average Handling Time), Reopens, Escalations. Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions. Data-Driven Execution : Conduct VOC analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, CSAT, AHT. Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Content building for CX assets Own and drive the content building for different CX assets available to the user including but not limited to FAQs, video tutorials, blogs, CRM communications, Help Center. Functional Competencies: Ability to map the customer and developer journey and envision different scenarios that that the users might encounter and requirements that could arise from the user Understands the business/product strategy and translates the same to impactful and seamless customer and developer journeys across all touchpoints Applies a strong understanding of the customer perspective to design effective journeys. Analyzes data to measure customer and developer journey effectiveness and identify areas for optimization. Manages multiple projects simultaneously, ensuring timely and quality delivery Collaborates effectively with diverse stakeholders through clear and concise communication. Has an impact driven approach and understands downstream implications of any proposed journey change Approaches work with a structured methodology, emphasizing documentation and versioning with proper reviews Explores and leverages emerging technologies to innovate and transform customer experiences (good to have) Behavioral Competencies: Is curious about what the customer wants and actively seeks to understand customer pain points Demonstrates a strong passion for exceeding customer expectations Collaborates across boundaries to deliver exceptional experiences, does not limit to their role alone Is aspirational to learn & get challenged Matured to coach & drive the team Should have a strong point of view and can be assertive with stakeholders and influence them without authority Candidate Profile: Executed/collaborated and driven CX Process Design, Product Operations projects from conception to completion Has a perspective about the end user and has worked on redesign or optimize existing journey with keen focus on improving customer experience Has experience of designing a user journey end to end for a new product launch or feature Experience in analyzing CX data (NPS, CSAT etc.) to identify pain points, measure the success of implemented changes Have examples of working effectively with product, technology, category, sales, and operations teams to implement CX strategies They should show an awareness of how technology can enhance customer experiences Have gone the extra mile to resolve issues, and a genuine passion for creating positive customer experiences PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news