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Kotak Life Insurance
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Team Member - Business Solutions-Relationship Banking GROUP-BSG

Team Member - Business Solutions-Relationship Banking GROUP-BSG

Kotak Life Insurance

0 - 4 years

6 - 9 Lacs

Mumbai

Posted:6 days ago| Platform:

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Skills Required

problem management itsm incident management vendor itil project management operations management team management tat customer service service catalog change management servicenow process management team leading service delivery sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Job Role :

Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions.

Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly.

Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support.

Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage.

Monitor system/business application performance as per agreed deliverables, service & SLAs, TAT (as agreed with Vendor) and escalate issues to IT/Business and seek timely resolution.

Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets.

Identify changes / enhancements required to existing systems as per user requirements, evaluate impact, prepare change specifications, obtain business user sign-offs, conduct UAT, obtain user sign-offs and implement changes in the live system.

Identify the Gaps in project post GO LIVE & gather feedback from user groups for suggesting improvements as needed & conduct appropriate user training/contact programs with the help of senior team member to ensure that all users are trained to achieve high level of system usage.

Risk Identification & mitigation.

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Team Member - Business Solutions-Relationship Banking GROUP-BSG