2959 Itsm Jobs

ECMS/TMS Req # 534762 Role ServiceNow Platform & UI Developer Number of Openings 1 Duration of project 6 months No of years experience 5+ Detailed job description - Skill Set: 1. 3 5 years of experience in ServiceNow development and administration 2. Strong expertise in Service Portal, Agent Workspace, ITSM, and CSM modules 3. Proficiency in JavaScript, Glide APIs, and ServiceNow scripting 4. Experience in handling support tickets, root cause analysis, and issue resolution 5. Exposure to ServiceNow upgrades and version migration activities 6. Good understanding of ServiceNow architecture and data models Mandatory Skills HTML, CSS, JavaScript, and the Service Portal framework. UI/UX best practices Vendor Billing range (local currency /Day) 15K/day SPOD Emails Archana_s07@infosys. com Work Location Anywhere in India BGV Pre/Post onboarding post on-boarding

Having experience in ServiceNow Development and ability to drive solutions independently. Has worked on ITSM extensively and understanding of CMDB. Also, is aware of other ServiceNow products and having practical work experience would be added advantage. Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application Experience in managing flows and workflows of Medium to Complex in nature. Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Understanding of Service Portal designing would be an added advantage. Location - Noida/Chennai/Bengaluru/Pune .

1. Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. 2. Having an experience in ServiceNow Development from medium to complex needs. 3. Able to Understand customer requirements and work on requests. 4. Experience with implementation of modules related to CSM and ITSM. 5. Has working experience on Instance Upgrades and Patches for multiple customers. 6. Experience in scripting language: JavaScript and ServiceNow scripting. 7. Should have working experience in Integration using REST/SOAP and Integration Hub. 8. Very Good Experience working with relational databases. 9. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs 10. Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. 11. Has working understanding of Agile Team. 12. Preferred working experience on MSP based instance. Location - Noida/Chennai/Bengaluru/Pune.

Platform & Technical Knowledge: Hands-on with Agile execution in ServiceNow environments. Experience in managing technical debt, integration backlogs, platform upgrades. Familiarity with license metrics, app usage analytics, and PA dashboards. Working knowledge of SAM Pro (preferred), reporting dashboards, and scoped app governance. Agile & Scrum methodology ServiceNow modules: ITSM, SPM, HRSD, ITOM, App Engine Strong Excel/pivot usage, data-driven decision making Change/release planning alignment License usage analytics and cost optimization Stakeholder communication, audit readiness, reporting ServiceNow Subscription Management and Performance Analytics Excel/PivotTables for offline usage analytics. Experience : 8 12 years (with 3+ years in ServiceNow programs) Education : Bachelors or Masters in IT, Engineering, or Business Certifications : CSM/PSM mandatory, CSA mandatory, ITIL v4, CIS-ITAM preferred Communication Skills : Excellent stakeholder, facilitation, audit, and cross-functional collaboration skills Roles Objective To drive Agile/Scrum practices within the ServiceNow program, ensuring structured delivery, backlog management, and cross-team collaboration across platform and business-aligned teams. To oversee and optimize ServiceNow licensing and subscription utilization, ensuring cost efficiency, compliance, and contract alignment across the enterprise. SAFe/ Agile Delivery Responsibilities (Scrum Master) Agile Delivery Serve as Scrum Master for multiple ServiceNow product teams (platform/core, catalog, CMDB, etc.) Facilitate all Agile ceremonies: sprint planning, daily standups, retrospectives, demos Shield team from scope creep, distractions, and blockers Drive sprint discipline: velocity tracking, burndown metrics, committed vs completed tracking Backlog & Planning Work with Product Owners to groom and prioritize backlog Track technical debt, stories, and epics tied to ServiceNow enhancements Risk & Dependency Management Track and resolve cross-team blockers Facilitate PI planning sessions and cross-pod alignment if using SAFe Ensure seamless delivery during upgrades, environment refreshes, or infra changes Reporting & Metrics Maintain sprint health metrics and retrospection logs Provide delivery updates to platform leadership and business stakeholders Enable ATF test progress and release readiness tracking License & Subscription Governance Responsibilities License Governance Own license model visibility for all active ServiceNow subscriptions (ITSM, ITOM, SPM, HRSD, etc.) Monitor and govern allocation, usage, and role assignments tied to subscription types Review licensing posture periodically with vendor and internal platform owners Usage Analytics & Optimization Perform role audits to identify misuse (e.g., ITIL roles not used in 60+ days) Align usage trends with renewals and future scaling plans Recommend role changes (e.g., move to View Only) for under-utilized users Access & Role Alignment Work with platform teams to ensure correct group-role assignments per license Track role sprawl and mitigate uncontrolled role provisioning Govern scoped app license consumption Vendor & Audit Support Support internal/external licensing audits Act as point of contact for procurement, finance, and ServiceNow account teams Maintain updated documentation of license types, counts, and consumption model

About Trianz Trianz is a leading-edge technology platforms and services company accelerating digital transformations in Data & Analytics , Digital Experiences , Cloud Infrastructure , and Security . With platforms like Concierto , Avrio , and Pulse , Trianz empowers enterprises to overcome digital transformation challenges related to time, talent, and economic uncertainty. We are looking for a highly experienced Enterprise Infrastructure Architect to lead complex infrastructure engagements, provide strategic leadership, and drive end-to-end cloud and hybrid solutions for global clients. Key Responsibilities Architecture & Design Architect and design managed infrastructure solutions across on-premises, cloud, and hybrid environments. Develop reference architectures and technical blueprints for infrastructure service delivery. Act as a trusted advisor in Enterprise Service Management, Monitoring, and AIOps strategy. Define service catalogs, SLAs, disaster recovery, and business continuity frameworks. Technical Leadership Lead infrastructure assessments and modernization strategies. Provide expert guidance on cloud migrations and automation. Drive implementation of infrastructure monitoring and performance tools. Collaborate with cross-functional teams to deliver scalable, automated provisioning systems. Service Management & Operations Design and implement ITIL-based service management processes. Develop operational runbooks and establish incident, problem, and change management workflows. Define key performance indicators and continuous service improvement plans. Client Engagement Serve as the technical SME during client discussions and pre-sales cycles. Conduct solution workshops, demonstrations, and technical deep-dives. Offer continuous optimization strategies and innovation roadmaps for clients. Required Qualifications Technical Expertise 15+ years in enterprise IT infrastructure architecture and operations. Deep knowledge of virtualization (VMware, Hyper-V, KVM), storage (SAN, NAS, cloud), and DR solutions (Veeam, Commvault, Azure Backup). Extensive hands-on experience with AWS, Azure, and Google Cloud. Familiarity with monitoring tools (SCOM, Nagios, Datadog, New Relic) and endpoint management (SCCM, Intune). Understanding of core networking (routing, switching, load balancing, firewalls). Proficiency in database administration (SQL Server, Oracle, PostgreSQL, MySQL). Service Management & Automation ITIL Foundation certified (ITIL Expert/Master preferred). Experience with tools like ServiceNow, Jira Service Management, or Remedy. Knowledge of automation and orchestration tools such as Ansible, Terraform, and PowerShell. Exposure to DevOps and cloud operations methodologies. Educational & Additional Requirements Bachelors degree in Computer Science, Information Technology, or related discipline. Relevant certifications: Azure Solutions Architect, AWS Solutions Architect, VMware VCP, etc. Strong communication, leadership, and client-facing skills. Willingness to travel for client engagements globally. Prior experience in consulting or managed services environments is a plus. Awareness of security frameworks and compliance standards. Why Join Trianz? Work with cutting-edge platforms like Concierto , Avrio , and Pulse that revolutionize cloud, data, and digital workplace transformations. Collaborate with top global clients and contribute to impactful digital journeys. Be part of a diverse and inclusive workforce committed to excellence, innovation, and continuous learning.

We are seeking a skilled and customer-focused Service Desk Analyst to provide IT support services. The role involves acting as the first point of contact for end users through various channels such as phone, email, and ITSM tools. The analyst will perform initial triage and resolution of incidents and service requests, escalate unresolved issues appropriately, and ensure a seamless support experience aligned with ITIL processes. Key Responsibilities: - Provide Level 1 to 1.5 technical support to end users through phone, email, and ITSM ticketing systems. - Troubleshoot and resolve basic hardware, software, network connectivity, and peripheral device issues. - Assist users with password resets, account unlocks, and access management, including multifactor authentication (MFA) support. - Log, classify, prioritize, update, and close service requests and incidents accurately in line with SLAs. - Escalate unresolved or complex issues to appropriate Level 2/3 or resolver teams following defined escalation procedures. - Guide and encourage users to utilize self-service portals, FAQs, and knowledge base articles for faster resolution. - Support end users in using conferencing tools (e.g., Teams, Zoom) and mobile device setups. - Provide priority support for VIP users, ensuring high levels of customer satisfaction. - Use approved remote access tools to provide hands-on assistance when required. - Monitor and follow up on open tickets to ensure timely resolution and user communication. - Contribute to the creation, review, and maintenance of knowledge articles, SOPs, and user guides. - Assist in communicating planned outages, maintenance activities, and IT service advisories to users. - Adhere to ITIL-aligned processes for incident, problem, and release management activities. - Maintain compliance with company security and data protection policies during all support activities. - Collaborate effectively with peers and resolver groups to ensure a seamless support experience. - Qualifications: - Bachelor's degree in computer science, Information Technology, or related field (preferred). - Experience in a Service Desk or IT Support role. - ITIL Foundation certification (preferred). - Strong knowledge of Windows OS, MS Office Suite, Active Directory, and remote support tools. Key Skills: - Excellent verbal and written communication in English. - Strong customer service and problem-solving skills. - Ability to work in a fast-paced environment and manage multiple tasks. - Familiarity with ITSM platforms (e.g., ServiceNow, BMC Remedy, ZenDesk). - Team player with a proactive approach to issue resolution. Required Skills Service Desk, ServiceNow, Troubleshooting

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Analyze business requirements and translate them into technical specifications for ServiceNow configurations and customizations Develop and implement advanced workflows, business rules, scripts, and user interfaces using ServiceNow tools and APIs Integrate ServiceNow with external systems using industry best practices (e.g., LDAP, REST APIs) Ensure code quality through code reviews and adherence to coding standards Create and maintain system documentation to ensure knowledge transfer and future maintainability Troubleshoot complex issues, diagnose problems, and provide solutions for optimal platform performance Stay up to date on the latest ServiceNow features and functionalities. Participate in continuous improvement initiatives to optimize the ServiceNow platform Provide technical mentorship to other members of the team Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Certified ServiceNow Administrator (CSA) Certified ServiceNow Developer (CAD) Other ServiceNow Implementation Specialist Certification (CIS) ITSM ITOM 5+ years of experience as a ServiceNow developer Solid experience in one additional ServiceNow module (SPM, IRM, SecOps, ITOM or APM) Experience with scripting languages used in ServiceNow (e.g., JavaScript) Experience working with Employee Center Experience with integrating ServiceNow with external systems Solid understanding of ServiceNow core functionalities (ITSM CMDB, etc.) Proven excellent problem-solving and analytical skills Proven solid communication and collaboration skills Proven ability to work independently and as part of a team Proven passion for continuous learning At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. #NIC External Candidate Application Internal Employee Application

EY is seeking a Senior Service Architect ServiceNow who will be responsible for designing, implementing, and governing ServiceNow solutions aligned with enterprise IT service management standards. Key Responsibilities: Design and architect scalable ServiceNow solutions across ITSM, ITOM, CSM, and HRSD modules. Collaborate with cross-functional teams for requirement gathering, gap analysis, and solution design. Define and govern platform architecture, workflows, access controls, and integration standards. Create and maintain architecture artifacts, design documentation, and implementation roadmaps. Drive platform enhancements, upgrades, and optimization aligned with best practices. Ensure compliance with ITIL and GxP (Good Practice) standards in pharma or regulated environments. Must-Have Skills: 8+ years of IT experience with at least 5+ years in ServiceNow architecture & solution design . Strong expertise in ITSM , ITOM (Discovery, CMDB, Event Mgmt) , and ServiceNow integrations (REST, SOAP) . Experience designing workflows, flow designer logic, ACLs, roles, and access controls. Certified CSA (ServiceNow System Administrator); CIS-ITSM , CIS-ITOM , or CAD preferred. Hands-on with Performance Analytics , Service Catalog , and Virtual Agent . Exposure to pharmaceutical , regulated , or GxP environments is a plus. Good understanding of Agile methodologies and DevOps pipelines . Knowledge of JavaScript , Glide API , and custom application development . Prior experience in leading platform upgrade initiatives .

This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Enterprise Commissions, Territories, Commissions Reporting, Java, Linux, Microsoft , relational databases, message queuing, AWS cloud services, and more. About the role Participate in complex initiatives such as large-scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Ensure documentation, processes, and procedures are updated regularly. Participate in a continuous learning culture and a curiosity about emerging technologies. About You Youre a fit for the role if your background includes: 3+ Years of experience in .Net based applications, software development and/or technology infrastructure and operations. Bachelors degree or equivalent required; Computer Science or related technical degree preferred. Fluent in speaking and writing English. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Experience in supporting applications built on modern application architecture and cloud infrastructure. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Proven track record of success participating in projects and initiatives even with ambiguous details provided. Strong customer service, problem solving, organizational and conflict management skills. Strong IT Service Management and standards experience. Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. Proven ability to learn new technologies quickly. Hands-on experience with programming and scripting languages. Comfortable in a fast-paced environment and motivated by complex technical and business challenges. ITIL Certification preferred. Good to have skill is Java based application knowledge #LI-NP1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Your Role Manage and maintain standards within the HCL BigFix infrastructure across enterprise endpoints Proactively monitor system health, patch compliance, and software deployment activities Assist users and teams with analysis and resolution of endpoint-related issues Develop and deploy Fixlets, Tasks, and Baselines for automation and compliance Generate reports on patch status, inventory, and audit readiness Your Profile 4 to 12 years of experience in BigFix Administrationor Endpoint Management Proficient inFixlet development, patching workflows, and compliance reporting Strong scripting skills in PowerShell, Bash, or VBScript for automation and customization Experience with SACM, ITIL Incident Management, and Change Management processes Familiarity with Microsoft technologies (Azure, AD, Exchange, SharePoint) What will you love working at Capgemini Work on enterprise-scale endpoint environments supporting global operations Expand your expertise in BigFix, ITSM integrations, and compliance automation Clear career progression from operations to architecture and leadership roles Be part of high-impact projects that ensure endpoint security and operational excellence Thrive in a diverse, inclusive, and agile environment that values innovation and collaboration

Locations: Bangalore, Hyderabad, Chennai, Pune , Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

Job Hiring for TPM Role for MNC Client Total Experience- 9+ Years Notice Period - 0-60 days / Immediate to Serving Location - Bangalore Job Description Responsibilities: Responsible for overall project schedule & planning which includes developing and coordinating realistic project plan, including key milestones, success metrics, and drive progress to achieve project plan within time and budget constraints from concept to launch for US based customers Manage end to end implementation project for any of the Adobe Marketing Cloud solution (AEM, Adobe Analytics, Target & Campaign) Ability to lead a team of large pool of Technical Architects and Business/ Technical Consultants. Professional demeanor, ability to interact with and lead diverse teams throughout Adobe and communicate with client partner, customer success managers, CXOs and Industry lead Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Adobes Digital Marketing platform to fulfill those needs. Understand and assess scope, critical paths and dependencies for delivering and shipping digital products and facilitate discussions across all functions & stakeholders Anticipate bottlenecks, identify, assess, track and mitigate issues, risks and work with team members and management to mitigate and escalate as deemed suitable Support project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs Manage all day-to-day administrative activities of a given project from inception to closure such as reviewing timesheets, analyze plan versus actual figures, managing monthly/quarterly financial closing and invoicing Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations (also in critical situations or throughout escalations) Achieve customer satisfaction through successful deployments of digital solutions Compile customer requests and deployment issues, to provide a feedback channel into our core products. Work with third-party subcontractors and technology partners as required Act as the central point of contact throughout the life of the project, capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice Manage weekly resource planning and financial forecast updates Contribute to operational best practices by formalizing and/or improving processes and standards Required Expertise: Experience in Digital Marketing cloud solutions (Adobe Experience Manager, Adobe Target, Adobe Campaign, Adobe Analytics) Experience in Technical Program Management, should be able to drive 15-20 projects in parallel Experience working with North American client is mandate and should be able to provide support till 12PM IST (To cater EST and PST customers) Experience in Project Management methodologies (PMBOK, PRINCE2) and Scrum methodologies Experience working with IT application development projects will be an advantage Proven successful project management experience, preferably delivering large enterprise -based applications and solutions. Innovative thinker, high attention to detail, and thoroughness Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist Strong conflict resolution skills Superb organizational skills to be able to coordinate complicated projects. Exceptional team building and team management skills, with proven experience managing virtual (including near- and off-shore) teams in a international environment Proven technical ability to understand the impact of technical changes, and to articulate high -level technical solutions to address business problems Agile/SCRUM and/or PMI Certification and demonstrated rigor in project management best practices Interested candidate can share resume at vanshika@theglove.co.in

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - Advanced Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Client communications - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

ServiceNow Developer Design configure and customize ServiceNow platform for Daimler in one or more of the following modules ITSM and ITOM, Service Request Management, Integrations Custom reporting, Customer Service Management, Service Portal Experience in working in an agile environment following agile practices Contribute in all phases of the development lifecycle Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Have good knowledge about integrations to external tools Solve complex business problems by engineering existing and new algorithms Experience developing custom applications within the ServiceNow platform Experience in configuration of ITOM ITBM modules service requests portals service catalogs etc Experience in ServiceNow customizations including Server and Client Scripts UI Action workflow administration data import etc Hands on experience on web based languages AngularJS 1 xx JavaScript CSS Jelly XML HTML and Glide Experience integrating ServiceNow with other platforms though APIs like SOAP REST and other related applications Experience in set up of ServiceNow integration LDAP SSO Email etc Experience in gathering requirements and implementing them Experience in writing test cases automated tests in ServiceNow Modify Add Change Forms Fields UI Actions Administrative aspects of ServiceNow would be an added advantage Responsibilities Enhance and support the ServiceNow customer facing portal Integrate ServiceNow with other corporate applications via web services mid server email etc Prepare test cases automate them and execution of test cases Translate design comps and other specifications into working code Build responsive web applications Develop middleware API calls for mobile web applications Server-side scripting in Apache Jelly ServiceNow proprietary Expertise in ServiceNow HRSD development Location: Hyderabad, Ahmedabad, Pune, Kolkata, Chennai, Pan India

When you join Verizon You want more out of a career A place to share your ideas freely ? even if theyre daring or different Where the true you can learn, grow, and thrive At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy We do what we love ? driving innovation, creativity, and impact in the world Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins In crisis and in celebration, we come together ? lifting our communities and building trust in how we show up, everywhere & always Want inJoin the #VTeamLife, As a ServiceNow Developer, you will apply your knowledge of ServiceNow to configure custom workflows and procedures for various internal groups at Verizon to deliver enterprise-wide business processes You must be an experienced ServiceNow developer and administration You should maintain the skills and essential knowledge necessary to design, build, and customize applications and services Working across the platform, this role delivers new functionality and innovative solutions You will report to the Manager of ServiceNow Application Development, Contributing to planning, designing, configuring, testing, implementing, documenting, and maintaining the ServiceNow platform to meet business needs and corporate objectives, staying as close to ?out of the box? as possible, Evaluating ServiceNow platform performance, debug software problems, and making recommendations for problem resolution, Designing and developing new ServiceNow applications, workflows,widgets and services, Producing technical artifacts such as design documents, data models, workflow diagrams, test matrices and plans, setup scripts, etc Providing subject matter expertise for areas of the ServiceNow application, and ability to implement modules and other third-party applications used within the environment to ServiceNow for ITSM and operations management, Transforming business needs from the customer to tangible items within ServiceNow using platform modules or creating new scoped applications, working within the scrum framework, Implementing access controls to ensure an appropriate least privilege approach to solution design, Should have the working experience in Flowdesigner Completing detailed documentation for workflows and services implemented within ServiceNow, You Will Need To Have Bachelors degree or four or more years of work experience, Four or more years of relevant work experience, Four or more years of experience developing large global enterprise ServiceNow instances which includes releases in London or later, Experience in development of two or more of the following modules: Asset/CMDB, ITSM including MIM, Service Catalog, Knowledge, Portal, Virtual Agent, ATF, HR, ITBM, ITOM, mobile, and Performance Analytics, Experience working in an Agile/Scrum environment, Even Better If You Have Masters degree or four or more years of work experience, ServiceNow Certified Developer, Experience solving complex business problems by engineering existing, and new algorithms, Ability to customize workflows, code Business Rules and UI Scripts using JavaScript to create applications and configurations on the ServiceNow platform, If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every ?even better? qualification listed above, Where youll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager, Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics, Show

Overview Exp. - 3-6 Years Location - Hyderabad Shift - 11 AM - 8 PM Skills - Exp. in Vulnerability mgt., vulnerability scanning tools such as Qualys, Tenable, or Rapid7, Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO 27001, CIS Controls). About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. OGS India plays a critical role for our group companies and global agencies by providing stellar products, solutions, and services across Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. With over 4000 talented colleagues in India, we are growing rapidly and are looking for professionals like you to help build the next chapter of our journey. Responsibilities Role Overview We have an exciting opportunity for an Analyst, Vulnerability Management at our Hyderabad office. This role is central to maintaining and enhancing Omnicom’s cybersecurity framework by overseeing vulnerability assessments, remediation guidance, and program governance. As a Vulnerability Management Specialist, you will drive day-to-day scanning operations, review security exposures, and ensure that the organization’s attack surface is minimized through proactive analysis and mitigation. You’ll also collaborate on vendor assessments and support strategic improvements to our enterprise vulnerability management program. Key Responsibilities Maintain and operate vulnerability scanning tools and associated processes. Conduct regular scans and assessments of enterprise environments to detect security vulnerabilities. Review findings, prioritize risks, and recommend remediations or security patches in coordination with IT and security teams. Develop and present exception and management reports; track remediation status and escalate unresolved risks. Assist in creating and maintaining quality metrics and dashboards for vulnerability program performance. Monitor vendor and third-party security postures; support governance and compliance protocols. Collaborate with cross-functional teams to support risk mitigation strategies and secure configuration management. Contribute to the evolution of Omnicom’s next-generation vulnerability management and threat detection frameworks. Qualifications Required Qualifications 3–5 years of experience in vulnerability management, information security, or a related discipline. Proficiency with vulnerability scanning tools such as Qualys, Tenable, or Rapid7. Familiarity with patch management workflows and remediation lifecycle practices. Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO 27001, CIS Controls). Ability to analyse technical findings, assess business impact, and provide actionable remediation guidance. Effective communication skills with experience in stakeholder engagement and reporting. Detail-oriented with strong problem-solving skills and the ability to work independently or in a team setting. Preferred Qualifications Security certifications such as CompTIA Security+, CEH, or equivalent. Exposure to vendor risk management and third-party security assessment. Experience with ITSM tools and ticketing systems for remediation tracking

Job Purpose and Impact The Professional, Application Development job maintains, integrates and implements software applications within the organization. With limited supervision, this job performs moderately complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending improvements to standard and moderately complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs. APPLICATION SUPPORT: Conducts advanced and complex application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates contracts.. Qualifications Minimum requirement of 5 years of relevant work experience. Overall 7 years of experience. Working experience in Salesforce Sales/Service/Marketing Cloud; Salesforce certifications will be added advantage. Working knowledge in Salesforce coding language - Alex, Visual Force, Lightning, and salesforce configuration Experience in ITSM process management (Incident / Service Request / Change / Problem management etc.) Experience in stakeholder management.

Required: 610 years Primary Skill: ServiceNow (HR Service Delivery) Role Overview: We are looking for a highly skilled and experienced HR IT Systems Specialist with a strong background in ServiceNow HR Service Delivery (HRSD) to join our team in Chennai. The ideal candidate will be responsible for designing, implementing, and maintaining HR technology solutions that enhance employee experience and streamline HR operations. This role requires a deep understanding of HR processes, ServiceNow platform capabilities, and cross-functional collaboration. Key Responsibilities: Lead the configuration, deployment, and support of ServiceNow HRSD modules including Case and Knowledge Management, Employee Service Center, Lifecycle Events, and HR integrations. Collaborate with HR stakeholders to gather requirements and translate them into scalable and efficient ServiceNow solutions. Design and implement workflows, business rules, UI policies, and integrations to automate HR processes and improve service delivery. Manage platform upgrades, releases, and enhancements, ensuring alignment with business needs and minimal disruption. Provide technical support and troubleshooting for HRSD applications and integrations with other enterprise systems (e.g., SAP HR, payroll, identity management). Develop and maintain documentation including functional specs, configuration guides, and user training materials. Ensure compliance with data privacy, security, and audit requirements in all HR system implementations. Monitor system performance and proactively address issues to maintain high availability and user satisfaction. Required Skills Qualifications: 6–10 years of experience in HR IT systems, with at least 4 years in ServiceNow HRSD. Strong understanding of HR processes and workflows. Hands-on experience with ServiceNow configuration, scripting, and integration tools. Familiarity with REST/SOAP APIs, JSON, and XML for system integrations. Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. ServiceNow HRSD certification preferred. Preferred Attributes: Experience working in a global or enterprise environment. Exposure to Agile or hybrid project methodologies. Ability to manage multiple priorities and work independently.

Strong background in Design and develop custom applications and solutions on the ServiceNow platform using both low-code (e.g., Flow Designer, ServiceNow Studio) and pro-code (e.g., JavaScript, AngularJS) approaches. Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications. Configure and customize ServiceNow modules, including ITSM, ITOM, HRSD, and others, to meet business needs. Develop and maintain workflows, UI policies, business rules, client scripts, and other platform components. Design and implement integrations with third-party systems using REST/SOAP APIs, Kafka, MID Server, and other integration tools. Automate business processes and tasks using ServiceNow's Flow Designer and other automation capabilities. A suitable phrase to describe experience in accessing data between scoped applications and global database tables in ServiceNow could be: Proficient in managing data access and integration between scoped applications and global database tables within the ServiceNow platform. Good implementation knowledge and experience in the ServiceNow Module. Should have implemented ITSM with any modules such as ITOM or CSM or ,HRSD,or any of the modules of ServiceNow etc. ServiceNow ITSM Scripting and development + experience in Building Customs and scoped applications + Integration experience. Certified System Administrator (OR) Certified Application Developer (OR) Certified Implementation Specialist is a must.

An IT Service Management Specialist plays a crucial role in managing IT tickets, service operations, and queue management on a day-to-day basis. In this position, you will collaborate with Vendor partners to oversee open tickets, ensure proper closure of tickets with business response, and serve as the first level of escalation for issues beyond the Vendor partners" scope. Your responsibilities will also include escalating issues for resolution, being available 24/7 for escalations, and striving for first-time resolution within SLA. As the primary point of contact with customers, you will maintain ownership of faults, provide timely updates, prioritize issues effectively, and communicate solutions clearly and confidently to end users. This role demands excellent customer service skills, troubleshooting abilities, and a proactive approach to incident supervision from initiation to resolution. You will also be responsible for identifying and escalating recurring issues or service risks, sharing knowledge with team members, and demonstrating a customer-centric support approach. To excel in this role, you should have 4-6 years of experience in managing ITSM and IT Operations portfolios, with a strong background in Incident Management, Problem Management, and Service Catalog/Service Requests within the ITIL Framework. Your expertise should extend to creating, documenting, and disseminating IT processes, conducting root cause analysis, and fostering strong relationships with both business and IT stakeholders. Additionally, possessing ITIL Certifications would be advantageous. In terms of technical skills, you should be well-versed in Meta Services Exposure, API Usage and monitoring, AI/ML applications, Large Language Models (LLM), ChatGPT, ChatBot technologies, and GCP/Cloud platforms. Experience with mandatory Meta Services exposure, API Knowledge, AI/ML applications, LLM, ChatGPT, ChatBot technologies, and exposure to GCP Cloud is essential for this role. Overall, this position requires a proactive, customer-focused mindset, strong technical acumen, and the ability to collaborate effectively with internal and external teams to deliver exceptional service experiences and drive continuous improvement in IT service management.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. We are looking for an SAP Team Manager to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth as you get to work with a high-quality team to support clients, ensuring the stability of global companies through best-in-class solutions, automation, and innovation. To qualify for the role, you must have a Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. You should have 8-10 years of experience in one or more areas within SAP like SAP FICO, MM, SD, or SAP Basis preferably with Global clients. Additionally, you need a deep understanding of ITIL and ITSM processes and methodology and how it interacts with application lifecycle management principles. You should have the ability to manage cross-functional and technical teams, give them directions, and drive functional and technical discussions with various stakeholders. A proven track record of successfully driving solutions in a complex, multi-platform environment is essential. Extensive client management experience working with various regions in a global setting is required, as well as experience in setting up, growing, transforming, and delivering application management teams. Strong leadership and team-building skills are necessary, with the ability to inspire and motivate teams to achieve excellence. Excellent communication and interpersonal skills will be key, with the ability to effectively engage and influence stakeholders at all levels in the organization. Strong client management, analytical, and problem-solving skills with the ability to think strategically and make data-driven decisions are also important. Responsibilities include providing day-to-day Application Management support for SAP Applications across IT Service Management, leading and mentoring the cross-functional team, coordinating the resolution of complex technical issues and system outages, collaborating with internal and external stakeholders to gather requirements, assessing business needs, providing advice on SAP solutions and designs, developing and maintaining documentation, mentoring and training junior SAP functional and technical team members, keeping abreast of industry trends and emerging technologies, participating in on-call rotation, and providing off-hours support as needed to ensure the availability and reliability of critical SAP systems. Ideally, you'll also have experience with both S/4HANA and ECC, strong knowledge of SAP integration points with other SAP cross-modules, SAP Certification in any functional domain, experience in good team management skills, people skills, communication, soft skills, expertise in working with onshore teams, and good coordination and collaboration. What We Look For: - A team of people with commercial acumen, experience, and enthusiasm to learn new things in this fast-moving environment - An opportunity to be part of a market-leading, multi-disciplinary team of professionals - Opportunities to work with EY SAP application maintenance practices globally with leading businesses across a range of industries At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You will get to work on inspiring and meaningful projects, receive support, coaching, and feedback from engaging colleagues, have opportunities to develop new skills and progress your career, and enjoy the freedom and flexibility to handle your role in a way that's right for you. EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

As part of the team at Stryker, you will be joining an award-winning organization that has been recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Our total rewards package includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, service and performance awards, and various social and recreational activities tailored to each location. If you know someone at Stryker, make sure to have them refer you before applying for a position. Our employee referral program encourages connections within the organization. We are looking for individuals who excel in analytical problem-solving, strategic thinking, and collaboration. Ideal team members are capable of identifying root causes, proposing effective solutions, and implementing upgrades to prevent future issues. They should be skilled in data analysis for planning, forecasting, and budgeting, as well as in building relationships across functions to drive continuous improvement. In this role, you will be responsible for developing and maintaining catalog forms, workflows, automations, and integrations within ServiceNow. This includes implementing various configurations, designing automations, and following best practices for development and compliance with ITIL standards. You will also participate in requirements gathering, provide expertise in service catalog design, and conduct testing practices. To qualify for this position, you should have a Bachelor's degree or equivalent work experience, along with at least 4 years of ServiceNow development experience. A strong understanding of the ServiceNow platform is required, including ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow, and flow designer. Proficiency in JavaScript, Glidescript, REST, XML, and troubleshooting technical issues is essential. Excellent communication, collaboration skills, and familiarity with the ITIL framework are also necessary. Experience with SOX enforced policies/procedures, working in regulated environments, and supporting different time zones are advantageous. ServiceNow certifications and experience with Microsoft Power Automate are preferred. Additionally, knowledge of ServiceNow architecture and design is beneficial. Join Stryker, a global medical technology company dedicated to improving healthcare outcomes through innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine. Together with our customers, we impact over 100 million patients annually. Explore more about Stryker at stryker.com.,

As a Second-Level Application Support, your primary responsibility will be to provide support services for installation, upgrades, and changes. You will be tasked with fulfilling requests from authorized users and ensuring smooth database administration and development support. Additionally, you will be responsible for daily tasks such as application maintenance, operational control, and planning. Your role will also involve operations support, availability management, and IT service continuity management. You will be working with technologies such as SAP Support Functions, Treasury and Risk Management (TRM), and Unix (optional). Proficiency in English (B2-C1) and possession of an ITIL certificate are required. Knowledge of Jira, ITSM, and Confluence will be beneficial. This position may involve shift work between 6 am to 6 pm, including mornings and evenings. On-call duty 24/7 and planned weekend work should be expected. The role is 100% remote, offering flexibility and the opportunity to work from anywhere.,

The Cloud Infrastructure Engineer plays a crucial role in ensuring the stability, integrity, and efficient operation of cloud-based and on-premises infrastructure, focusing primarily on Azure Cloud with Azure Stack HCI and AWS as secondary clouds. Your responsibilities include participating in capacity planning, collaborating with stakeholders to define cloud infrastructure goals, and implementing cost-effective cloud solutions. You will lead workload migration from on-premises VMware to Azure Cloud, optimize performance post-migration, and design networking solutions within Azure for robust connectivity. Additionally, you will manage cloud resources, utilize Azure Arc for hybrid environments, monitor infrastructure performance, and ensure data integrity and security across cloud and on-prem systems. You will engage with the Service Desk for escalations, provide guidance on technical issues, and contribute to a structured working environment based on defined processes. The ideal candidate will have a Bachelor's degree in IT, Business, or a related field, relevant certifications such as Azure Solutions Architect or AWS Certified Solutions Architect, and at least 3 years of experience in cloud platforms. Proficiency in Terraform, hands-on experience with hybrid cloud tools and container orchestration platforms, strong cloud networking concepts, and project management experience are desired. Additionally, familiarity with system administration, networking principles, ITIL, ITSM, and DevOps practices, along with effective communication skills and the ability to work in global teams, are essential for this role. A willingness to travel occasionally is also required.,

Dear candidate, We are looking for a Service Now professional to join our team at Sharp Gaze Tech Services Pvt Ltd. The ideal candidate should have over 10 years of experience and be proficient in configuring core ServiceNow modules to support IT service management processes. Your responsibilities will include assisting senior consultants in gathering business requirements, translating them into technical specifications, and participating in user acceptance testing and data migration activities. Additionally, you will be expected to develop reports and dashboards to visualize ServiceNow data and track key performance indicators. To be successful in this role, you should have a Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience. A strong understanding of IT service management principles would be advantageous, as well as a basic knowledge of scripting languages such as JavaScript. Analytical and problem-solving skills are essential, along with excellent communication, collaboration, and interpersonal abilities. You should also be quick to learn and adaptable to new technologies, with a keen interest in contributing to a fast-paced environment. If you meet these qualifications and are interested in this opportunity, please share your updated CV with Anitha at anitha@sharpgts.com. Thank you, Anitha N,