Team Leader – BPO (US Voice Process | Night Shift | Ahmedabad)

Job Title: Team Leader – BPO (US Voice Process | Night Shift | Ahmedabad)

Location: On-site – SG Highway, Bodakdev, Ahmedabad, Gujarat – 380054

Shift Timing: Night Shift | Monday to Friday | 7:00 PM – 5:00 AM
Fixed weekends off (Saturday & Sunday)

Salary: ₹20,000 – ₹28,000/month + Monthly Performance-Based Incentives

Age Limit: 18 to 30 years | Job Type: Full-Time | Permanent | On-site only | Fixed Shift

About Us

Digitel Media is a fast-growing International BPO based in Ahmedabad, providing voice-based customer support, lead generation, and sales solutions for US clients. We are committed to performance, growth, and employee success in a fast-paced, collaborative work environment.

Position Summary

We are seeking an experienced Team Leader to manage our US Voice Process team. The ideal candidate will bring proven experience in leading outbound/inbound call center teams, a results-driven attitude, and a strong understanding of CRM and sales KPIs. You’ll play a critical role in coaching agents, managing performance, and driving business results.

Key Responsibilities

• Supervise and manage a team of 10–15 agents in a voice-based international BPO.
• Drive team KPIs: sales conversion, lead qualification, call quality, and productivity.
• Conduct call audits, provide coaching, and arrange ongoing training.
• Use CRM platforms effectively to monitor leads, performance, and customer records.
• Resolve escalated issues professionally and promptly.
• Collaborate with operations and QA teams to enhance process efficiency.
• Track performance reports daily/weekly and share progress updates with management.

Qualifications

• Minimum 1.5 years of experience as a Team Leader in an International BPO (Voice Process).
• Prior experience in sales or lead generation campaigns is mandatory.
• Strong verbal and written communication skills in English.
• Hands-on with CRM software, call monitoring tools, and reporting dashboards.
• Must be based in Ahmedabad or willing to relocate.
• Graduation is Mandatory.

What We Offer

• Competitive salary + uncapped monthly incentives
• Paid leaves + leave encashment
• Weekends Off
• Health insurance provided
• Internal Job Posting
• Skill-based training programs

Important Notes

• Only candidates with 1.5+ years of relevant experience as a Team Leader in a BPO will be considered.
• Candidates currently pursuing education are not eligible.
• This is an on-site role (work from office only).
• Immediate joiners preferred.

Apply Now

Ready to take the next step in your BPO career? Lead a high-performing team and be part of a fast-growing international process. Apply now and join a dynamic, target-driven work culture in Ahmedabad.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any prior experience in B2C sales or lead generation campaigns?
• Are you willing to work in US shifts? Monday to Friday (7:00PM to 5:00AM)- on-site role (work from office only).
• How many years of experience as a Team Leader you have?

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Speak with the employer
+91 6353209877