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1.0 - 6.0 years
4 - 7 Lacs
Hyderabad
Work from Office
About The Role Business Relationship Manager Department Business Banking Assets Location Position Grade Deputy Manager / Manager / Sr. Manager Job Role: Business Relationship Manager About The Role Manage and service existing portfolio of WC clients including renewal and enhancement of limits Build strong and effective relationship with Promoters and build client trust and confidence Understand business models, target segments, cash flows and structure WC solutions to best suit customer needs. Ensure growth in the portfolio by way of enhancement and achieve a minimum business target as defined in the SOP. Ensure timely renewal of limits, Ensure timely closure of all pending PDD"™s. Tracking and liaison with customer for submission of any pending stock statements, stock insurance and stock audit compliance. Visit client locations at frequent intervals to stay connected and ensure growth and functionality of business model. Push client for optimum utilization and track the utilization pattern MOM to identify any unusual transaction. Ensure minimum delinquency and work towards exit of clients identified in EWS. Provide timely advice and keep client updated with latest developments and pitch products beneficial to customer for smoother working. Liaison with internal departments credit/ops/trade desk/branch to facilitate client issues and ensure that the same are resolved within minimum TAT. Drive cross sell products including WC limits and book penetration in allocated set of clients. Generate leads from existing customers and on-board new customer"™s basis existing relationship management.Maintain CASA book and generate float income by opening all group accounts. Experience2-3 years"™ experience in the local market preferably some background in Credit & Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate & fees. Strong Oral and Written Communication Skills Relationship Management Skill & Good influencing skills Job Knowledge- The candidate would need to handle Sales for a gamut of products like WC, LAP, etc
Posted 6 days ago
2.0 - 6.0 years
2 - 6 Lacs
Mumbai
Work from Office
About The Role work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay and invest category(ies) Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the propositions as a whole and not biased towards limited products/services Help RMs in improving their customer coverage, in achieving their SOPs and in improving their earning by highlighting work-areas for each RM Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability Driving digital adoption of internal systems, platforms (eg CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions Monitoring customer coverage regularly so that all customers are touch based in set periods Liaise with relevant departments to ensure and fast-track cases wherever being stuck A passion for solving Customer Problems and ensuring great user experience Basic understanding of application flow in each Product High degree understanding of CRM and other tech platforms Ability to read and interpret data and dashboards and help strategically implement initiatives in his / her catchment Experience in data driven decision making and analytical thinking Ability to work effectively with cross functional teams and manage various stakeholders High levels of empathy
Posted 6 days ago
1.0 - 5.0 years
8 - 13 Lacs
Chennai
Work from Office
About The Role JD for HO Sales Manager Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. Excellent written and oral communication skillsMBA/GraduateMinimum work exp. 4 years with 3 yrs. in team handling
Posted 6 days ago
2.0 - 7.0 years
4 - 8 Lacs
Noida
Work from Office
About The Role "¢ Handling to the all collection manager. "¢ Setting the targets all collection mangers as per respective regionCategory Allocate, Drive, monitor and review field force towards achieving budgeted numbers. "¢ Coordinates with accounts, legal and operations for related functional support. "¢ Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. "¢ Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. "¢ Ensuring employee/agency quality while recruitment and leveraging productivity. "¢ Take ownership of High Value accounts ensure seamless collection. Job Requirements: "¢ "¢ Graduate/ MBA "¢ Tactful and Persuasive "¢ Experience in retail collections preferably credit cards at least of 7 years "¢ Over experience required is of more than 10 years
Posted 6 days ago
1.0 - 5.0 years
8 - 13 Lacs
Bengaluru
Work from Office
About The Role JD for HO Sales Manager Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. Excellent written and oral communication skillsMBA/GraduateMinimum work exp. 4 years with 3 yrs. in team handling
Posted 6 days ago
2.0 - 3.0 years
6 - 9 Lacs
Jalna
Work from Office
About The Role Job Role: Achieve consumer durable and similar products new car finance volume and other cross sell products target by managing various relationships assigned, including, authorized dealers of various types which may include Large format stores. Recruit and train sales team for sourcing business dealer counters. Development of team of DST and deploy them to achieve the business & cross Sell goals of individual & team. To Increase distribution, identifying gaps and identifying growth opportunities, gaps in distribution, team, processes. Generating revenue through cross sell of company products. Identify and develop new relationships/dealers for generating business. Supervise and guide sales team assigned managing dealer relationships Job Requirements: ualification MBA and/or Professional Degree preferred Job Knowledge and experience Should have at least 2-3 years of experience in sales management Excellent written and oral communication skills Passion to achieve and grow with the Organization. Relationship Management Skill Strong on Integrity and open to new roles/ responsibilities
Posted 6 days ago
2.0 - 7.0 years
3 - 7 Lacs
Mumbai
Work from Office
About The Role Responsible for the achievement of TFX targets assigned to the branches/channels Takes care of about 6 12 branches and mostly aligned with ABM of branch banking, OR, a particular business segment (like Privy, Wealth, WCG, CorpSal etc) Identifies the TFX & FES opportunities in the assigned catchment / segment Regularly interacts with the branches / channels and presents the analysis of stock, market intelligence Identifies the training needs and puts the capability building plan in place Gathers the gather market information / competition trends to facilitate product developments / improvements by H O Product team Monitors the services standards/TAT and fixes the gaps, if any, by taking up with H.O Responsible for the quality of the accounts and compliance issues Ensures all customer queries/complaints, if any, are responded within the defined TAT Ensures that the branches / channels are adhered to all processes & guidelines Responsible for the channel / team"™s productivity Personality Traits & Required Skills: Should have the business acumen to spot the opportunities and make a business case to penetrate the market by preparing catchment specific strategy Ability to engage with various channels across Consumer Bank and leave a positive impact in every interaction Must be an effective communicator. Need to have good articulation skills Should possess good analytical & presentation skills Qualification: B.E/B.Tech & MBA the most preferred CA second preference MBA is a must for the candidates, other than CA OR B.E/B.Tech Experience, Age & Grade 2 - 8 years of relevant experience, i.e., Trade & Forex
Posted 6 days ago
1.0 - 5.0 years
8 - 13 Lacs
Pune
Work from Office
About The Role Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. JOB Role- Excellent written and oral communication skills MBA/Graduate Minimum work exp. 4 years with 3 yrs. in team handling.
Posted 6 days ago
1.0 - 5.0 years
8 - 13 Lacs
Rajkot
Work from Office
About The Role Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. JOB Role- Excellent written and oral communication skills MBA/Graduate Minimum work exp. 4 years with 3 yrs. in team handling.
Posted 6 days ago
2.0 - 6.0 years
3 - 5 Lacs
Chennai
Work from Office
About The Role Job Role: Effective Team Handling to ensure Productivity of every TRM in the team. Recruiting 100% budgeted team and Training them to ensure meeting the sales budgets of the Location. Active engagement with team in new Client prospecting and joining them in client meetings for faster conversions. Sharing quality data points with Team members to ensure focus on right Target Segments. Work very closely with Asset Channels like WCG, SME, and Agri Teams to ensure achievement of Asset budgets by all TRMs in the team. Conducting regular training sessions on products and Processes to fill Knowledge gaps and to improve the Capabilities of Team Members. Ensure zero Tolerance on disciplinary and compliance issues. Ensure every team member gets proper work environment to work efficiently to do his/her Job. Work very closely with Trade PSMs, Branches and TSMs to ensure quality service is delivered to the NTB clients on-boarded by TRMs. Job Requirement: Personal: Ability to Handle a team of 10 members & nurture them for further growth. Good Communication, presentation and negotiation skills. Sound Knowledge on Trade and Forex products / processes. Handholding and managing the team members to ensure the required productivity is delivered. Hard working nature with strong networking skills. Ability to network with high end CA/CS/Corporate Law firms for sourcing large value capital account transactions. Positive approach and ability to engage with Supporting Channels. Problem solving and creative thinking. Professional: MBA graduate with min 7 to 8 years of experience in Current account & Business Banking - Sales Should have min 2 to 3 years of team handling experience with similar span.
Posted 6 days ago
3.0 - 7.0 years
6 - 10 Lacs
Kolkata
Work from Office
About The Role Portfolio Manager Department Kotak Mahindra Bank Retails Assets Reporting Relationship Reporting to Location Collections Manager Position Grade M1 M2 Monitoring and maintaining collection for the area. Managing repossession. Co-ordination with collection agency, repossession agent, sale of asset, Legal formalities. Graduate Min 2 5 years of experience in collections. Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed
Posted 6 days ago
2.0 - 7.0 years
9 - 13 Lacs
Karnal
Work from Office
About The Role To capture very large opportunity in Loan against property and Housing in Semi-urban and Rural India banks is setting up separate team for effective coverage. This will help to retain and grow our customer base in Bharat Geography. Team will be distributing loans through emerging branch network and also focus on acquisition of NTB customers through alternate channels. We have exciting opportunity for you in below role and locations. Regional Sales Manager-Mortgages ( Bharat HL & LAP) Location Pune, Bangalore ,Jaipur,Karnal Reporting to National Sales Manager Grade M6/M7 RSM will be responsible for managing business entire region/state. Develop and execute sales plan to achieve business volume, Profitability & Markets share. Keep watch on competition, identify new channels/customer segments. Work closely with branch banking teams and participate in joint business development activities to generate business. Focus on building CASA for the bank through existing customers and ensure cross sell and fee based income achievement. Develop superior team to achieve business targets month on month and tap unexplored opportunity by taking continuous feedback and market survey. Channel ManagementMaintain heathy relations with channel partners /connectors, sourcing agencies and develop New. Provide an environment full of energy, excitement, fairness & opportunities to team members to help them grow and develop, in line with the Kotak DNA. Maintain customer satisfaction by offering best in class turnaround time and after sales customer service. Closely monitor portfolio quality and achieve delinquency targets through team. Support hard recovery legal processes. Drive functional synergies amongst various functions of Business, Credit, Technical, Legal, Ops & Collections. Performance ReviewConduct weekly/monthly/quarterly review of individual / Cluster performance and take corrective actions. Marketing Initiatives Develop and implement effective marketing activities to improve revenue by enhancing customer experience/retention. Qualification - Graduate / MBA Minimum 10-12 yearsof experience in Sales and product development. Preferred Mortgage or business loans experience. Understating on legal and technical aspect will be added advantage. Regional Team handling and generating business through branch banking channel. High drive for results, strong work ethic, relationship management and negotiation skills. Strong customer-centric approach to generate business and high standard of satisfaction.
Posted 6 days ago
2.0 - 3.0 years
6 - 9 Lacs
Nagpur
Work from Office
About The Role Job Role: Achieve consumer durable and similar products new car finance volume and other cross sell products target by managing various relationships assigned, including, authorized dealers of various types which may include Large format stores. Recruit and train sales team for sourcing business dealer counters. Development of team of DST and deploy them to achieve the business & cross Sell goals of individual & team. To Increase distribution, identifying gaps and identifying growth opportunities, gaps in distribution, team, processes. Generating revenue through cross sell of company products. Identify and develop new relationships/dealers for generating business. Supervise and guide sales team assigned managing dealer relationships Job Requirements: ualification MBA and/or Professional Degree preferred Job Knowledge and experience Should have at least 2-3 years of experience in sales management Excellent written and oral communication skills Passion to achieve and grow with the Organization. Relationship Management Skill Strong on Integrity and open to new roles/ responsibilities
Posted 6 days ago
7.0 - 12.0 years
7 - 11 Lacs
Warangal
Work from Office
About The Role Regional 360 Manager Job Name R360M Regional 360 Manager Department Retail Liabilities Branch Banking Reporting Relationships Zonal 360 M / RBH Grade M5 / M6 R360Manager is a Regional role that revolves functioning below core objectives at Region/Zone level Driving Health Score for RL-Branch Banking portfolio through Regional Leadership across the Regions/Zones. Regional Channel Drives & Analytics support to Region with an objective to help to achieve their topline budgets through analytical insights. Digital Adoption & Digital Txns drive across the LOBs Portfolio quality movement & driving awareness of Analytical tools to Channel Support to Areas/Regions to drive and review performance on Health Parameters for managed portfolio, Driving Digital adoption and identify the areas of improvement with AM/RBM. Draw an operational plan to drive portfolio Health targets and ensure that the key aspect of customer engagement through granular book coverage is achieved with special focus on digital banking and consumer assets product . Regional Channel Campaigns Drive & Analytics support to Region / Zone with an objective to help Branches/Area/Region to achieve their topline budgets through analytical insights by providing product level Opportunities/Potentials, EBT or Business Enablers etc. drive. Intelligent analytical insights to contribute towards achievement of product level top line targets across the zone and support Regions/Areas by providing Product level data opportunities through Local/ Central level campaigns and use EBTs (Event Based Triggers) as an opportunity tool to generate business out of it. Drive Channel Campaigns in the Area/Region across LOB"™s through Central / Local level designed campaigns. Data support for the same would be provided by the HO/Analytics team. Drive adaptability of Analytical tools for the channel including Reliability, PMPT, UNICA & EBT triggers etc. in the zone across all Regions/Areas. Drive Interact/Reliability/CRM adoption across all areas and Regions in Zone. All the data support would be taken care by Central Team and R360Ms/Z360Ms to ensure no CRN level data to be distributed across the Area/Regions. If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to Please mention the following in the subject line as "˜ "Position Name" " Your Name" " Your Current Business Group "
Posted 6 days ago
7.0 - 12.0 years
7 - 11 Lacs
Vijayawada
Work from Office
About The Role Regional 360 Manager Job Name R360M Regional 360 Manager Department Retail Liabilities Branch Banking Reporting Relationships Zonal 360 M / RBH Grade M5 / M6 R360Manager is a Regional role that revolves functioning below core objectives at Region/Zone level Driving Health Score for RL-Branch Banking portfolio through Regional Leadership across the Regions/Zones. Regional Channel Drives & Analytics support to Region with an objective to help to achieve their topline budgets through analytical insights. Digital Adoption & Digital Txns drive across the LOBs Portfolio quality movement & driving awareness of Analytical tools to Channel Support to Areas/Regions to drive and review performance on Health Parameters for managed portfolio, Driving Digital adoption and identify the areas of improvement with AM/RBM. Draw an operational plan to drive portfolio Health targets and ensure that the key aspect of customer engagement through granular book coverage is achieved with special focus on digital banking and consumer assets product . Regional Channel Campaigns Drive & Analytics support to Region / Zone with an objective to help Branches/Area/Region to achieve their topline budgets through analytical insights by providing product level Opportunities/Potentials, EBT or Business Enablers etc. drive. Intelligent analytical insights to contribute towards achievement of product level top line targets across the zone and support Regions/Areas by providing Product level data opportunities through Local/ Central level campaigns and use EBTs (Event Based Triggers) as an opportunity tool to generate business out of it. Drive Channel Campaigns in the Area/Region across LOB"™s through Central / Local level designed campaigns. Data support for the same would be provided by the HO/Analytics team. Drive adaptability of Analytical tools for the channel including Reliability, PMPT, UNICA & EBT triggers etc. in the zone across all Regions/Areas. Drive Interact/Reliability/CRM adoption across all areas and Regions in Zone. All the data support would be taken care by Central Team and R360Ms/Z360Ms to ensure no CRN level data to be distributed across the Area/Regions. If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to Please mention the following in the subject line as "˜ "Position Name" " Your Name" " Your Current Business Group "
Posted 6 days ago
1.0 - 6.0 years
1 - 4 Lacs
Kolkata
Work from Office
About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency
Posted 6 days ago
1.0 - 4.0 years
2 - 6 Lacs
Noida
Work from Office
About The Role Job Role: Relationship management with aggregators across different levels from top management to middle management Strategize, manage and drive online aggregator partnerships for month on month target achievement Identifying and acquiring potential new aggregators Manage Direct Sales Team, Credit underwriters and call center - across different functions on a daily basis to meet the business goals & improve data point to disbursal funnel conversion To conceptualize and execute contests to motivate the partners Plan annual engagement calendars with aggregators aligned with business priorities Sales Planning and Day to day Operations for the Aggregator Platforms. Liaison with other internal cross functional stakeholders like Marketing, IT, digital/ BSG, to drive agreed initiatives to build scale Work with partners to design and execute joint PA/PQ programs resulting in 3X growth Job Requiremetnts Qualification - Graduate from a recognized University - with 6 to 8 years of experience of handling web aggregator business. preferably in banking or insurance. Job KnowledgeUnderstanding of personal loans will be an added advantage; Skills & Experience Quick learner ; Excellent written and oral communication,
Posted 6 days ago
7.0 - 12.0 years
2 - 4 Lacs
Ghaziabad, New Delhi
Work from Office
Role:Location Managing Partner, Kotak Agency - Field Sales (L6/7) KRAs End-to-end ownership for MP & AP performance Owns the budgets for the location Has a self-goal sheet to Lead by Example and have adequate SOC Networks continuously to get good FT-APs from Market Ensure APs and LAs incomes in location exceed benchmarks Coach MPs and APs on management/sales skills and career growth Contact APs who are falling short of CMC criteria to re-activate them Works closely with the training team to organize regulatory and skill development programs Propagates the career option amongst the LAs in the branch Owns the Rookie AP induction and development program Arrange/attend outdoor promotional events and seminars on recruitment, awareness, customer events, HNI priority etc. Grow the representation of advisors and BA’s from his location on Conventions, MDRT, and R&R etc. Ensure the desired product mix of the Branch Deal with and escalate compliance issues Key Competencies Team Leadership Planning and Organizing Conceptual thinking Education and experience Candidateshould be a graduate, with sales experience of 6-8 years, preferably in lifeinsurance sector
Posted 6 days ago
2.0 - 7.0 years
3 - 4 Lacs
Mumbai
Work from Office
About The Role Job Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees
Posted 6 days ago
2.0 - 7.0 years
4 - 8 Lacs
Pune
Work from Office
About The Role Product Sales Manager - Foreign Exchange Services (FES) Department Consumer Banking Reporting Relationships Area Manager FES Position Grade M2/M3 Job Role: Drive Sales through various retail banking channels for Individual Remittances and Travel Cards. Ensuring clients and sales channels are trained to ensure apt digital and offline experience. Analyze relevant data points and trends to assist channels in their product sales efforts. Focus on business performance through periodic campaigns, new/process linked initiatives. Drive spends through Activation, Usage & Retention for Travel Cards. Empowering Channels to sell both remittances and travel cards by regular information dissemination and training. Achieving FES budgets for the allocated branches/channel. Job Requirements: Graduation. MBA preferred. 2 to 3 years of relevant experience, ideally in retail/transactional banking or payments/cards. Demonstrated track record of successful results across previous work experiences. Should be able to do Multi-tasking. Strong communication skills (both live presentation and written) with customer service orientation. Ability to take ownership of individual initiatives and drive to priority deliverables with limited day-to-day direction. Ability to collaborate with and learn from colleagues across departments Project management skills and ability to take initiatives from conception to execution Hands on with MS Excel, Word, Power point etc. Knowledge on Remittance and LRS guidelines
Posted 6 days ago
2.0 - 7.0 years
6 - 10 Lacs
Panipat
Work from Office
About The Role Job Requirement ; 1) CA qualified professional with 3-5 years of work experience in Working Capital & Business loans Secured only. 2) Must have at some Team Handling experience. 3) MBA in Finance with experience in Working capital underwriting may apply. 5) MUST HAVE EXPERIENCE IN SECURED WORKING CAPITAL CREDIT. Role Credit Appraisal Loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities Under writing cases with desired level of quality and enabling achievement of Branch Business target by proper training Use performance history along with liquidity, debt/asset management and profitability ratios to assess creditworthiness in evaluation Stock on HireIncrease in volume of business Ensure that SOH increases(pl confirm if this applies to CM role ) NPA trend Analyze the NPA trend like area, industry, sector etc. Interact with Customers & understand the business and regularly monitor delinquencies / infants. Infant loan which is less than 12 months NPA Ensure qualitative portfolio Ensure that there is no infant 12 months NPA Daily tasks: Daily accessing the loan file Daily case discussion with Sales team Preparing credit underwriting for the cases assigned Personal discussion calls with customer financials & banking Decision making with predefined TAT Tele-verification calls to the customer
Posted 6 days ago
1.0 - 6.0 years
1 - 4 Lacs
Bengaluru
Work from Office
About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency
Posted 6 days ago
1.0 - 6.0 years
1 - 4 Lacs
Shimoga
Work from Office
About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency
Posted 6 days ago
7.0 - 12.0 years
7 - 11 Lacs
Mumbai
Work from Office
About The Role JD Regional Manager Customer 360 DepartmentCustomer 360 LocationRespective Regions Number of Positions1 Reporting RelationshipsRBH Position GradeDVP / AVP With Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our frontline to cater to needs of customer as per their life cycle in a 360 manner and to enable the Bank to achieve a deeper customer engagement through stronger product and service holdings. In today"™s fast paced world we need smart managers who can help the frontline teams to better focus their output in order to achieve a higher throughput. This through sharing sharp insights and highlighting work-areas. Engaging with our customers in a 360 way such that we are able to understand, engage on and capture every opportunity that the customer may present is a big change being driven across the firm. The captioned role will be an integral part of this new thrust and will help drive this change. With the above objectives in mind the Regional 360 Manager will have the following responsibilities: "¢To work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay and invest category(ies) "¢Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the propositions as a whole and not biased towards limited products/services "¢Help RMs in improving their customer coverage, in achieving their SOPs and in improving their earning by highlighting work-areas for each RM "¢Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability "¢Driving digital adoption of internal systems, platforms (eg CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput "¢Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions "¢Monitoring customer coverage regularly so that all customers are touch based in set periods "¢Liaise with relevant departments to ensure and fast-track cases wherever being stuck 1.A passion for solving Customer Problems and ensuring great user experience 2.Basic understanding of application flow in each Product 3.High degree understanding of CRM and other tech platforms 4.Ability to read and interpret data and dashboards and help strategically implement initiatives in his / her catchment 5.Experience in data driven decision making and analytical thinking 6.Ability to work effectively with cross functional teams and manage various stakeholders 7.High levels of empathy
Posted 6 days ago
1.0 - 6.0 years
1 - 4 Lacs
Tiruppur
Work from Office
About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency
Posted 6 days ago
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