Team Lead - Travel

*************Radical Minds hiring for Team Leader - Travel**************

They are responsible for coaching, mentoring, and motivating their team, as well as implementing and evaluating new processes and procedures.

Team Leadership & Management:

• Inspiring and motivating:

  Creating a positive and collaborative work environment, fostering teamwork, and boosting team morale.

• Coaching and mentoring:

  Providing guidance, support, and training to team members to improve their performance and achieve their goals.

• Performance management:

  Monitoring team and individual performance against targets, identifying areas for improvement, and implementing action plans.

• Training and development:

  Conducting training sessions, providing feedback, and ensuring team members stay up-to-date on industry knowledge and best practices.

• Conflict resolution:

  Addressing and resolving any conflicts or issues that arise within the team.

Sales & Customer Service:

• Customer relationship management:

  Ensuring exceptional customer service, handling inquiries, and resolving issues to maintain high levels of client satisfaction.

• Product knowledge:

  Staying updated on travel trends, destinations, and industry developments to provide expert advice to customers.

• Sales pipeline management:

  Managing leads and the sales pipeline to ensure a steady flow of business.

Operational Tasks:

• Process implementation:

  Implementing new processes and procedures to improve efficiency and effectiveness.

• Reporting and analysis:

  Generating reports on team performance, analyzing data, and identifying areas for improvement.

• Compliance:

  Ensuring team members adhere to company policies and procedures, including those related to customer data security.

• Resource management:

  Effectively managing team resources to ensure smooth day-to-day operations.

In essence, a Travel Team Leader acts as a bridge between management and the team, ensuring smooth operations, high performance, and excellent customer service.

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