7862 Team Handling Jobs - Page 22

As a System Administrator, you will be responsible for setting up and maintaining systems efficiently. This includes installing, upgrading, and troubleshooting Windows OS and Microsoft Office applications. You will configure and manage desktops, laptops, and peripherals in various environments, ensuring smooth operations. In terms of Hardware & Software Management, you will implement, monitor, and troubleshoot hardware devices and drivers. It will be your responsibility to replace faulty components like motherboards, RAM, and HDDs. Additionally, you will install and troubleshoot client applications and antivirus software to address malware and virus-related issues effectively. Your role will also involve providing user support and troubleshooting. This includes offering L1 and remote support using tools like VNC, AnyDesk, and TeamViewer. You will install and configure email clients like Outlook and resolve mail-related issues. Addressing general networking problems and escalating when necessary will be part of your daily tasks. Customization and Standards Compliance are key aspects of your responsibilities. You will customize desktop hardware to meet user requirements and adhere to site standards effectively. Moreover, you will be leading a team, managing their attendance records, monitoring their conduct, and ensuring adherence to client site protocols. Your performance will be evaluated based on various Key Result Areas (KRA). These include Technical Support Efficiency, ensuring timely resolution of technical issues, System Uptime to guarantee smooth system operations, User Satisfaction by delivering prompt solutions, and Knowledge Sharing by documenting troubleshooting procedures and best practices for the team's benefit.,

The Service Delivery Lead/Manager at Clover Infotech in Mumbai will be responsible for leading a team with experience in handling Oracle Database engagements. The ideal candidate should possess hands-on experience in Oracle Database Administration and preferably have a background in the BFSI domain. To apply for this role, please share your resume with roma.gangan@cloverinfotech.com and include details such as your current CTC, expected CTC, notice period, and current location.,

As a SAP CRM Technical Consultant with ABAP expertise, you will be responsible for working closely with clients to provide technical consulting, develop and implement SAP CRM solutions, manage middleware integrations, and optimize business processes. This contract role is suitable for immediate joiners and is based in Hyderabad, with the flexibility of some work from home. You should possess a minimum of 8 to 10 years of ABAP experience, with at least 5+ years specifically in ABAP CRM. Strong communication skills are essential for this role. Additionally, you should have experience in at least one complete cycle of CRM implementation projects. Knowledge of MVC architecture, One Order framework, CRM UI BOL\Genil Programming, ABAP Report programming, Function modules, Data dictionary objects, OO ABAP concepts, Middleware concepts (like BDOCs and Inbound\Outbound queues), BADIs, Actions, Interfaces (Inbound and Outbound), and Proxies is required. Experience with CRM ISU, ODATA service, Fiori Concepts, Fiori Launchpad, web-service issues analysis, replication issues, BRF+, BPEM, CRM Base customization, product configuration, issue tracing, and performance tuning the code is advantageous. Team handling and coordination experience is a must for this role. Familiarity with S4HANA concepts, CDS Views, AMDP, WEBIDE, Table functions, SADL exits, HANA studio, Exception aggregation, S4HANA Migration, and Upgrade knowledge will be beneficial. If you are looking for a challenging opportunity where you can leverage your SAP CRM Technical skills and ABAP expertise, this role offers a dynamic environment where you can contribute to the success of client projects and enhance your professional growth.,

About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.

About The Role Area Sales Manager - Two Wheeler Business Job Responsibilities: Responsible for TW channel business for the region Plan, organize and achieve overall budgeted targets Plan and coordinate activities through sales team Liasion with cross functional teams to recruit and onboard personnel for all product lines for the region Train and motivate the team members Supervise and guide the teams performance Oversee cross-selling of all products for the region Monitor budget achievements and prepare forecasts Job Requirements: Working knowledge of the various product lines viz TW channels of loan Working knowledge of any secured lending financial products viz home loan/personal loan Good interpersonal and communication skills Demonstrable team handling ability Ability to garner market intelligence for the specified region Exposure in similar industry would be preferable Exposure to secured lending asset products viz. Home Finance/Personal Loan/Educational Loan etc shall be considered Team handling experience of 4 years and above Educational Qualifications: Should be graduate and above Work Experience: Minimum work experience of 10 years

About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.

RoleLocation Managing Partner (DVP), Kotak Agency - Field Sales (L6/7) Experience 7-12 yrs KRAs End-to-end ownership for MP & AP performance Owns the budgets for the location Has a self-goal sheet to Lead by Example and have adequate SOC Networks continuously to get good FT-APs from Market Ensure APs and LAs incomes in location exceed benchmarks Coach MPs and APs on management/sales skills and career growth Contact APs who are falling short of CMC criteria to re-activate them Works closely with the training team to organize regulatory and skill development programs Propagates the career option amongst the LAs in the branch Owns the Rookie AP induction and development program Arrange/attend outdoor promotional events and seminars on recruitment, awareness, customer events, HNI priority etc. Grow the representation of advisors and BA’s from his location on Conventions, MDRT, and R&R etc. Ensure the desired product mix of the Branch Deal with and escalate compliance issues Key Competencies Team Leadership Planning and Organizing Conceptual thinking Education and experience Candidate should be a graduate, with sales experience of 6-8 years, preferably in life insurance sector

About The Role work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay and invest category(ies) Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the propositions as a whole and not biased towards limited products/services Help RMs in improving their customer coverage, in achieving their SOPs and in improving their earning by highlighting work-areas for each RM Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability Driving digital adoption of internal systems, platforms (eg CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions Monitoring customer coverage regularly so that all customers are touch based in set periods Liaise with relevant departments to ensure and fast-track cases wherever being stuck A passion for solving Customer Problems and ensuring great user experience Basic understanding of application flow in each Product High degree understanding of CRM and other tech platforms Ability to read and interpret data and dashboards and help strategically implement initiatives in his / her catchment Experience in data driven decision making and analytical thinking Ability to work effectively with cross functional teams and manage various stakeholders High levels of empathy

About The Role Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates CEC Officer Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance About The Role Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers Same Posting Description for Internal and External Candidates

RoleLocation Managing Partner (AVP), Kotak Agency - Field Sales (L6) Experience 7-12 yrs KRAs End-to-end ownership for MP & AP performance Owns the budgets for the location Has a self-goal sheet to Lead by Example and have adequate SOC Networks continuously to get good FT-APs from Market Ensure APs and LAs incomes in location exceed benchmarks Coach MPs and APs on management/sales skills and career growth Contact APs who are falling short of CMC criteria to re-activate them Works closely with the training team to organize regulatory and skill development programs Propagates the career option amongst the LAs in the branch Owns the Rookie AP induction and development program Arrange/attend outdoor promotional events and seminars on recruitment, awareness, customer events, HNI priority etc. Grow the representation of advisors and BA’s from his location on Conventions, MDRT, and R&R etc. Ensure the desired product mix of the Branch Deal with and escalate compliance issues Key Competencies Team Leadership Planning and Organizing Conceptual thinking Education and experience Candidate should be a graduate, with sales experience of 6-8 years, preferably in life insurance sector

About The Role Job TitleAREA COLLECTION MANAGER / REGIONAL COLLECTION MANAGER LevelM4- M5 DivisionCOMMERCIAL BANKING GROUP Function :SHBT Reporting RelationshipNATIONAL RECOVERY MANAGER Average No. of Direct Reportees 3 -10 Job Role / KRA"™s Knowledge in collection process and systems To have 7-10 years"™ experience in managing Short Fall Recovery and Hard BKT. collection team of secured/unsecured. To have adequate knowledge of Area of Operation. To have adequate knowledge in repossession and legal activities. To create a team of dedicated, aggressive and ambitious team of Location Managers / Supervisors. To motivate the existing TEAM to deliver to their potential. To Ensure Quality Service to Customers through his team To focus on Improving Portfolio Performance in the respective Area / Region. To Manage NPA"™s & Loss Recovery efficiently in all locations in his Area / Region. To adhere to the BANKS processes and procedures. To Ensure development of direct and indirect team To ensure our Service Providers follow the Orginisations policy Parameters, when directly interacting with customers on our Behalf. To maintain good Professional relationship with all in the Branch. To plan innovative strategies for reduction of NPA"™s & Focus on Loss Recovery, so as to ensure Quality Portfolio To Ensure Quality in Manpower. To adhere to the BANKS processes and procedures. To ensure development of direct and indirect team. To review Performance of Service Providers Regularly To empanel efficient Service Providers. Job Requirements, Skills, Knowledge prerequisites Willing to Take challenges and responsibility Should have the ability to convince the customer for our terms and conditions Should be able to coordinate effectively with all functions. Should Ensure MOPP is followed efficiently. Ensure All Audit, Moral and Ethical requirements are met by his team. Educational Qualifications Graduate / Post Graduate with good Knowledge of LAW. Good Contacts in Area of Operation. Experience Profile 7+ years Benchmark Companies CHOLA DBS SUBH LOANS SHRIRAM FINANCE MAGMA SUVIDHA INDIA BULLS SREI HDFC BANK (Group Set up) ICICI BANK(Group Set up) SFL CITI

About The Role Job Role : Visit the properties being mortgage with KMBL for verticals of commercial & consumer banking. Complete APF process for project like site visit, Builder meeting, Original documents verification. Preparing valuation reports & APF reports for property visited , Vetting external reports, Verifying documents of properties , releasing valuation, putting up for deviation approval to respective authority & updating reports in LOS. Initiation cases to external vendor, getting report in TAT, coordinate with Branch & vendor, Billing of vendor. Needs to adhere policies & processes of bank. Updating to sales/HO for current market trend in real estate. Educational qualification BE in Civil engineering. Must be familiar with location.

About The Role JD Channel Manager Xsell Department Retail Assets Location Mumbai Number of Positions 1 Reporting Relationships SVP Position Grade DVP Job role Are you ready to take market segments to the next level of growth on Assets? There is a need from customers for various loan and credit products be it Home Loans, LAP, Car Loans, SME Loans & Working Capital, Business & Personal Loans, Credit Cards & Consumption Finance products and even Agri, Tractor and Gold Loans. Branches are our biggest strength & now with specific focus on Prime, Growth, Emerging markets, these are exciting times to accelerate our journey of ensuring all our customers have one asset/multiple asset products. This is the time for exponential growth (and not incremental growth) on offering asset products to our customers With this view, we are looking at Dynamic, Data Driven and Effective Communicator/go-getters to work on the Asset Xsell agenda for the market segments (either Prime, Growth or Emerging, Priority/Wealth etc). The Xsell products will encompass all the Household & Business Banking asset products of the Bank. The National Channel Manager Asset Xsell will have the following responsibilities Ensure Leads from Channel on ALL Asset products Identify Opportunities for scaling up Xsell in respective markets Work closely with the RBM"™s, Area Managers, Branch Managers & Regional Xsell Managers to scale on "input" parameters be it Branch activation across products (or) RM activation Work with respective Asset product/business teams to scale business from the channel. Launch and execute channel campaigns Leverage CRM and other tech platforms for leads Job Skills Sales Orientation Very good with Data and numbers both on analyzing it, and using data to execute plans Ability to work with Cross Functional Teams and multi-task Understanding of both the Branch channel and Assets will be an added advantage Effective communicator Ability to dream big and then focus on execution to make it happen Application If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to Please mention the following in the subject line as "˜ "Position Name" " Your Name" " Your Current Business group "

About The Role Job Role: Achieve consumer durable and similar products new car finance volume and other cross sell products target by managing various relationships assigned, including, authorized dealers of various types which may include Large format stores. Recruit and train sales team for sourcing business dealer counters. Development of team of DST and deploy them to achieve the business & cross Sell goals of individual & team. To Increase distribution, identifying gaps and identifying growth opportunities, gaps in distribution, team, processes. Generating revenue through cross sell of company products. Identify and develop new relationships/dealers for generating business. Supervise and guide sales team assigned managing dealer relationships Job Requirements: Qualification MBA and/or Professional Degree preferred Job Knowledge and experience Should have at least 2-3 years of experience in sales management Excellent written and oral communication skills Passion to achieve and grow with the Organization. Relationship Management Skill Strong on Integrity and open to new roles/ responsibilities

About The Role JD for HO Sales Manager Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. Excellent written and oral communication skillsMBA/GraduateMinimum work exp. 4 years with 3 yrs. in team handling

About The Role Has a reporting span of 6 10 Trade PSMs 2. Alignment is typically to the branch banking region (i.e., RBH) 3. Responsible for the achievement of business segment (i.e., non-individual) TFX Income target assigned to the branches 4. Responsible for increasing the trade client base 5. Builds the trade asset book (Export Credit, Import Finance, BG, LCBD, Domestic Trade Non-LC Bills) 6. Puts the catchment-wise strategy in place to scope TFX business opportunities 7. Engages with the BMs, RMs and other Sales team members to draw a plan to achieve the target 8. Provides the required product inputs / training to the stakeholders / builds the capability 9. Organises marketing events / activities in consultation with stakeholders 10. Builds the relationship with market makers like, CAs / Corporate Law Firms / Legal entities etc., 11. Monitors the key growth parameters in the portfolio and takes the corrective measures, in case of declining trend 12. Makes sales calls / client meetings along with the RMs / sales team 13. Assists the RMs / BMs in arriving at an appropriate TFX pricing applicable to the clients 14. Launches local / catchment specific contests campaigns etc., to build and sustain the momentum 15. Engages in periodical reviews with ABM and RBHs to analyse the gaps and puts the actionable in place as a corrective measure 16. Addresses the client specific issues, if any 17. Liases with back end and Trade Desks for the trns related aspects, wherever required 18. Works closely with various units (TAD, Compliance, Escrow, Legal, Ops, Product etc.,) for Capital Account Trns, and ensures flawless execution of trns 19. Engages with various industry associations like FIEO, EEPC, SEA etc., to promote the brand 20. Monitors and ensures that the branches are completing Trade KYC, Additional Due Diligence 21. Responsible for the compliance parameters of BoE / XAR pendency / MTTs

About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.

About The Role JD for HO Sales Manager Job Role- Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuringRecruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Responsible for managing the leads and of that particular area and distributing among the team members. Ensuring the daily productivity of acquisition managers and customer satisfaction. Excellent written and oral communication skillsMBA/GraduateMinimum work exp. 4 years with 3 yrs. in team handling

About The Role To capture very large opportunity in Loan against property and Housing in Semi-urban and Rural India banks is setting up separate team for effective coverage. This will help to retain and grow our customer base in Bharat Geography. Team will be distributing loans through emerging branch network and also focus on acquisition of NTB customers through alternate channels. We have exciting opportunity for young leaders who want to build fast track career. Area Sales Manager-Mortgages( Bharat HL & LAP) Location Maharashtra (Ahmednagar, Nashik (Malegaon),Thane Reporting to Regional Sales Manager Grade M4/M5 Achieve sales volume and revenue target on month on month basis. Work closely with branch banking teams and participate in joint business development activities to generate business. Recruit, Train and motivate the sales team to ensure high performance and regular field visits. Monitor team productivity, provide necessary training and support Guide team members to generate business and oversee documentation process including legal & technical and ensure accuracy and completeness. Focus on building CASA through existing customers and ensure cross sell and fee based income achievement through team. Build and maintain relationships with clients, DSAs and channel partners. Ensure excellent customer service and address any issues or concerns promptly Closely monitor portfolio quality and achieve delinquency targets through team Qualification - Graduate Minimum 7-10 yearsof experience in Mortgages, Unsecured loans, Wheels business or Working capital. Team handling & cross sell through branch channel. High drive for results, strong work ethic, relationship management and negotiation skills. Strong customer-centric approach to generate business and high standard of satisfaction.

About The Role Managing outbound calling vendor at vendor/HO location to drive performance, COA, productivity, etc and meeting targets. Coordinating with vendor, IT, ops and other departments for various daily activities or escalations. Ensure RCA and DNC mails are reverted and actioned within TAT. Managing Card Sales escalations and ensuring customer requests are handled within TAT. Supporting data management & lead booking when required. Conducting regular audits and publishing reports for activities. Ensuring all outbound processes are documented & reviewed timely. Ensuring all reports are published timely and accurately Cross checking training, certification, operations & quality activities at vendor. Providing training & updating Channel Partner on product & policies from time to time. All other activities related to managing OB channel & related activities. Eligibility Criteria: CC Sales, Team handling and coordinating experience required Knowledge of outbound calling function & call centres required. Minimum 3 to 5 years"™ Call centre experience Graduate & above Knowledge of MS SQL/MY SQL queries and MS Excel would be an advantage Good written and spoken communication in English

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role Business Relationship Manager Department Business Banking Assets Location Position Grade Deputy Manager / Manager / Sr. Manager Job Role: Business Relationship Manager About The Role Manage and service existing portfolio of WC clients including renewal and enhancement of limits Build strong and effective relationship with Promoters and build client trust and confidence Understand business models, target segments, cash flows and structure WC solutions to best suit customer needs. Ensure growth in the portfolio by way of enhancement and achieve a minimum business target as defined in the SOP. Ensure timely renewal of limits, Ensure timely closure of all pending PDD"™s. Tracking and liaison with customer for submission of any pending stock statements, stock insurance and stock audit compliance. Visit client locations at frequent intervals to stay connected and ensure growth and functionality of business model. Push client for optimum utilization and track the utilization pattern MOM to identify any unusual transaction. Ensure minimum delinquency and work towards exit of clients identified in EWS. Provide timely advice and keep client updated with latest developments and pitch products beneficial to customer for smoother working. Liaison with internal departments credit/ops/trade desk/branch to facilitate client issues and ensure that the same are resolved within minimum TAT. Drive cross sell products including WC limits and book penetration in allocated set of clients. Generate leads from existing customers and on-board new customer"™s basis existing relationship management.Maintain CASA book and generate float income by opening all group accounts. Experience2-3 years"™ experience in the local market preferably some background in Credit & Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate & fees. Strong Oral and Written Communication Skills Relationship Management Skill & Good influencing skills Job Knowledge- The candidate would need to handle Sales for a gamut of products like WC, LAP, etc

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.

About The Role Business Relationship Manager Department Business Banking Assets Location Position Grade Deputy Manager / Manager / Sr. Manager Job Role: Business Relationship Manager About The Role Manage and service existing portfolio of WC clients including renewal and enhancement of limits Build strong and effective relationship with Promoters and build client trust and confidence Understand business models, target segments, cash flows and structure WC solutions to best suit customer needs. Ensure growth in the portfolio by way of enhancement and achieve a minimum business target as defined in the SOP. Ensure timely renewal of limits, Ensure timely closure of all pending PDD"™s. Tracking and liaison with customer for submission of any pending stock statements, stock insurance and stock audit compliance. Visit client locations at frequent intervals to stay connected and ensure growth and functionality of business model. Push client for optimum utilization and track the utilization pattern MOM to identify any unusual transaction. Ensure minimum delinquency and work towards exit of clients identified in EWS. Provide timely advice and keep client updated with latest developments and pitch products beneficial to customer for smoother working. Liaison with internal departments credit/ops/trade desk/branch to facilitate client issues and ensure that the same are resolved within minimum TAT. Drive cross sell products including WC limits and book penetration in allocated set of clients. Generate leads from existing customers and on-board new customer"™s basis existing relationship management.Maintain CASA book and generate float income by opening all group accounts. Experience2-3 years"™ experience in the local market preferably some background in Credit & Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate & fees. Strong Oral and Written Communication Skills Relationship Management Skill & Good influencing skills Job Knowledge- The candidate would need to handle Sales for a gamut of products like WC, LAP, etc