Support Engineer

Job Description

About Oration AI Oration AI builds fully AI-powered contact centers that transform customer service. Our AI agents handle voice, email, and chat interactions with natural conversations that solve real problems. We're a team of 7 innovators with a track record of successful AI ventures in Europe and India. We're working with cutting-edge technology that's already serving major enterprises. This is an incredibly exciting time to join Oration AI. You'll be: Working directly with the latest AI innovations and technologies Learning from a team of experienced founders with successful exits Contributing to a product that's already serving major enterprises Growing your career in a fast-paced, innovative environment Making a real impact in shaping the future of customer service Getting hands-on experience with technologies that will define the next decade Role Overview We are looking for a technically skilled Support Engineer who is passionate about customer success and has a strong foundation in modern web technologies. This role is perfect for someone who enjoys solving complex technical problems while maintaining excellent communication with customers. Key Responsibilities Provide technical support to enterprise customers using our AI contact center platform. Help customers make the best use of the product and solve their unique problems. Work closely with customers and engineers to understand their requirements and provide appropriate solutions and improve features. Required Skills Strong understanding of prompt engineering Hands on experience with writing prompts for various LLMs and use cases. Basic knowledge of AI/ML concepts Good understanding of web technologies (Next.js, React) and how most software systems are built. Bonus Skills Knowledge of API integrations and web services Basic Knowlege of git and version control Proficiency in database querying (PostgreSQL, SQL) Qualifications 0-2 years of experience in technical support or software development No degree requirements. Experience with customer-facing roles is a plus Perks Above market pay Company provides you with a top end MacBook Responsibility driven work culture No strict office timings or leave policy Location Indore, India No work-from-home policy Show more Show less