Work Schedule: Shift-Rotational Responsibilities Provide CyberArk expert technical services to enterprise customers Lead and manage the successful implementations of CyberArk solutions at strategic customers Understand and ensure successful delivery of the customer's objectives Provide technical expertise and support to regional customers and partners Understand current requirements and processes, identifying additional opportunities within the account Solve technical issues through research, reproduction, and troubleshooting while applying acquired knowledge Document all technical inquiries Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms Help expand the usage of our solutions with our customers Hands on experience in Connector Handle L2 level issues Good knowledge in CyberArk Architecture Need hands on experience in Customization Key Requirements Candidate should have implemented CyberArk PIM suite solution in production or LAB environment Must have knowledge on Integration of Active Directory, SMTP, and third-party tools with CyberArk Good understanding of CyberArk concepts 5+ years' experience as a windows administrator 5+ years' experience with Active Directory, Group policy and RDS services Demonstrable knowledge of Information Security and Network Architecture concepts Mastery of Windows Operating Systems and environments, IIS and LDAP Experience with UNIX/Linux Experience with virtualization Experience with Cloud Services - AWS, Google, Azure (advantage) Excellent written and verbal communications skills Scripting/Development experience (Advantage) Knowledge of developing a custom connector for CPM and PSM Auto IT, PowerShell Scripting/Development experience (Advantage) Experience in upgrading CyberArk PAM solution (Advantage) Demonstrable knowledge of Information Security and Network Architecture concepts Experience with the following technologies: IDM, SSO, SIEM, Application Servers, Authentication Products and Ticketing System (Advantage) Strong knowledge of Windows Servers Must have Excellent written and verbal communications skills Must be able to work independently as well as with others Must be willing to work in shift-rotational schedule Priority for cyber ark certified persons

Desired candidate profile: Role: SUPPORT ENGINEER Location: MUMBAI Qualification: Experience: 2-4 YEARS Working days: Regular Responsibilities: 1. Strong knowledge of Windows Server operating systems (such as Windows Server 2016/2019/2022). 2. Familiarity with Active Directory, Group Policy, and DNS. 3. Basic understanding of networking concepts (TCP/IP, DHCP, VLANs). 4. Experience with virtualization technologies (VMware, Hyper-V) is a plus. 5. Excellent problem-solving and troubleshooting skills. 6. Ability to work independently and in a team environment. 7. Good communication and interpersonal skills. 8. Eagerness to learn and adapt to new technologies. 9. Relevant certifications (such as MCSA: Windows Server) will be an advantage. 10. Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems 11. Actively update, maintain and monitor all aspects of computer networks 12. Install and configure computer systems and applications within the company 13. Respond to customer inquiries and assist in troubleshooting and resolving challenges 14. Provide prompt and accurate feedback to customers 15. Ensure proper recording and closure of all issues 16. Prepare accurate and timely reports Key Requirements: Windows Server Networking In-depth knowledge in the product that the technician is supporting Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills.