Strategy and Operations Manager

Job Summary:

Ministry of Skin, a leading dermatological clinic in Bangalore, is seeking a dynamic and results-driven Business Development Associate to join our team. The ideal candidate will be responsible for generating leads through cold calls, handling client inquiries, converting leads into walk-ins, and ensuring excellent customer service. This role requires exceptional communication skills, proficiency in English (knowledge of Kannada is advantageous), and a proactive attitude towards learning and adapting to new challenges.

Exeprience - Healthcare industry (3 to 5 year)

Roles & Responsibilities:

1. Business Strategy & Growth Planning

• Develop and execute strategies to increase patient inflow and revenue.
• Identify market trends, competitor analysis, and new service opportunities.
• Optimize pricing models for treatments and packages.

2. Operational Efficiency & Process Improvement

• Standardize and optimize clinic operations for smooth patient flow.
• Implement and monitor SOPs (Standard Operating Procedures) for consultations, treatments, and follow-ups.
• Oversee inventory management, ensuring adequate stock levels of medical supplies.

3. Sales & Marketing Coordination

• Work with the Sales and Conversion Specialist to improve lead conversion rates.
• Collaborate with the marketing team to enhance brand visibility and patient engagement.
• Track patient feedback and improve service quality based on insights.

4. Financial & Performance Management

• Monitor clinic revenue, expenses, and profitability.
• Set and track performance KPIs for the team (conversion rates, patient retention, etc.).
• Reduce operational costs without compromising service quality.

5. Staff Management & Training

• Oversee staff productivity and ensure high service standards.
• Conduct training sessions on customer service, sales, and operational best practices.
• Improve internal communication and coordination among departments.

6. Compliance & Quality Assurance

• Ensure adherence to healthcare regulations, patient confidentiality laws, and clinic policies.
• Maintain a high standard of hygiene, safety, and ethical medical practices.

Required Skills

• Strong business acumen with experience in healthcare, aesthetics, or wellness industry.
• Expertise in operations management, financial planning, and strategic growth.
• Knowledge of digital marketing, CRM, and patient engagement tools.
• Ability to work closely with dermatologists, staff, and external partners.
• Excellent problem-solving, leadership, and communication skills.

Deadline for Applications -
Ministry of Skin is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Work Location: In person