Store Manager

Job Title: Store Manager

Key Responsibilities:

Leadership & Team Management:

• Lead, train, and motivate a team of employees, ensuring that they understand company policies, customer service standards, and operational procedures.
• Create work schedules and delegate tasks to ensure smooth store operations.
• Conduct regular performance reviews, provide constructive feedback, and coach employees for improvement.

Customer Service:

• Ensure that customers receive outstanding service by maintaining a friendly, efficient, and positive atmosphere.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Promote and drive customer loyalty programs and marketing initiatives.

Operational Excellence:

• Manage store inventory, including ordering supplies and ensuring stock is properly stored and rotated.
• Oversee food safety and cleanliness standards, ensuring the store is compliant with health and safety regulations.
• Maintain store cleanliness, including the dining area, kitchen, and bathrooms, ensuring all areas are well-organized and sanitary.

Sales & Financial Management:

• Monitor daily sales performance and identify opportunities for increasing revenue and reducing costs.
• Prepare and manage the store's budget, ensuring profitability through efficient use of resources.
• Maintain accurate cash handling procedures and ensure that daily cash deposits are completed.

Training & Development:

• Conduct training sessions for new employees, ensuring they understand Cold Stone's products, services, and operational standards.
• Foster an environment of growth and career development for staff, offering ongoing learning opportunities.

Compliance & Reporting:

• Ensure compliance with company policies, procedures, and local regulations.
• Prepare and submit reports regarding store performance, sales, inventory, and other key metrics to upper management.

Qualifications:

• Education: High school diploma or equivalent; bachelor’s degree in business, F&B, Retail Management, or a related field preferred.
• Experience:
• Minimum of 2 years in retail management, F&B or a related field.
• Proven track record of meeting sales goals and managing a team.
• Skills:
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Proficiency in inventory management and retail software systems.
• Ability to analyse data and make informed decisions.

Job Types: Full-time, Permanent

Work Location: In person